ComplaintsforStrayer University

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ***************************. I am currently enrolled at Strayer University. I received my financial aid disbursement on 7/16/2023. I received an email about my Direct Unsubsidized Loan for 19.00. I checked my account dashboard to see that they now say I owe them $1,042.00 I called the financial aid office, and she stated at the time of disbursement, the scholarship I am receiving did not show as it should, and that is why I they went back in and are now charging me. The 1,000.00 scholarship has been there the entire time on my account dsahboard before any other financial aid hits. It was posted on 04/14/2023 This is a complete scam, and I would like it to be investigated. I am almost done with my degree and have never had this happen.

  Customer response

  08/27/2023

  You can close this complaint. My issue has been resolved. 

  Business response

  08/28/2023

  Thank you for forwarding BBB Complaint ID # ******** on behalf of ***************************. Please be advised that the University has worked directly with the student to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

• Initial Complaint

  08/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Received notification about a balance of $4000+ owed due to an error (on their part) i was given a refund back in January 2023 and “supposedly” I shouldnt have been. Each semester i pay around $600 out of pocket to complete my classes which i can barely afford as is and this is what i am told. “ Hey ******** I got an update. We got approval to cancel the payment plan due next week for the payment plan. So, nothing should be charged to your card on file. They stated if you would like to renegotiate you would have to put 1/3 down which would be $1500.00. Regarding the balance on the account, I tried to see if it was anything else we could do but the balance is from a refund and unfortunately, they can’t waive money that was already a refund, so the appeal didn’t get approved on our side. If you want to further dispute it, then you would have to go to student affairs which is [email protected]. You can also try a Sallie Mae smart option loan if you want extra funding to try and help with the balance also. ******************************************************************“. I dont have the credit nor the funds to pay off an error they made not me. This feels illegal.

  Customer response

  08/21/2023

  The business has resolved my initial concerns, however they made it extremely difficult for me to fix an issue they created. 

  Business response

  08/21/2023

  August 21, 2023
  
  RE: Complaint ID: #********
  
  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of ***************************. Please be advised that the University has worked directly with *******************;to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am at about 26,000 in debt from student loans, I was given conflicting information about me being eligible for financial aid to be clear they kept the remaining of my funds and the price is constantly changing when it comes to fees and tuition. When I call the financial aid service team everyone gets an attitude and one man hung up in my face when questioned about the family contribution. On July 12, 2023, money was disbursed in the amount of 6,478, today July 27 the money disappeared from my dashboard and not even explained nor a trace of where it is. I am in shock of the lack of support and education from this school. I demand answers and breakdown of where all this money is going too. I have learned nothing from this school and i am a straight student with 4.0gpa. The lady by the name of ************************* straight up lied to me and has not responded to the forms I was supposed to receive. Thats just half of my complaint.

  Business response

  08/11/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Business response

  08/22/2023

  August 22, 2023
  

  RE: Complaint ID: #********
  

  Thank you for forwarding BBB COMPLAINT ID #******** on behalf of *********************************. Please be advised that the University is working directly with Christopher Bogan to address and resolve the concerns presented. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third-party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third-party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

  Customer response

  08/24/2023

  Again, the biggest issue that I have with the school is that theyre not being transparent with my funds, the financial aid, and a host of other different things pertaining to tuition in school. I am at lost to the financial aid part because one I dont make nearly enough money for me thats qualify for a financial aid and if Im over the age of 24, then why is my parents demographics use or even needed to begin with, also I stay in when I call the department Ive reached out to people Ive been hung up in the face on. I I have still not been fully given truthful answers, or even feel like Im pointed in the right direction, and if the money was already distributed to the school for my financial aid approval for the next Soso semesters, and even though I know the school is responsible and is over that money the way that money go do they send it back to the government or does it get pocket to the school, I never thought a day in my life actually try to do the right thing and go to school and learn the education that I would be cheated out of, and the quality of the education not live up to its standard. We all deserve a quality, education and fair, proper learning experience , now that Im asked from the financial manager about needing my tax transcript to the last two years she needs paystubs and a host of other information that came way before I even attended Strayer so again nothing is explained it all the short detailed and processed. I feel like I am being retaliated against, and I just want this issue resolved. 

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since April I have been sending transcripts to upload strayer recirved tuition but us withholding my disbursement because ccbc transcripts don't have a url I have paid parchment and sent to strayer and they still are holding my disbursement

  Business response

  07/31/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner.  Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
  

  Business response

  08/22/2023

  Please be advised that the University has been working directly with the student to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs
  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am currently enrolled at strayer university I personally took some time off for personal reasons and I appealed my sap I submitted the required documents when asked along with a doctors note. I turned everything in on the deadline. I was then told with little to no time that they wanted additional documents. I read the review and the documents that were asked for were submitted in the sap appeal already. I was advised the next day that the deadline has passed. And I wouldnt be able to get my financial aid. I called many times and emailed to try and get clarity. I was placed on hold transferred placed on hold again for over an hour no one ever came to the phone. My emails went unanswered and I was threatened with sanctions by the coaches. Im a veteran of the army and Im just trying to further my education. I have hit roadblock after roadblock with strayer with no help at all. I cant afford to not have my financial aid I am on a fixed disability income for veterans. I have not received any help from deans or student affairs. I feel as if Im being given the run around and ripped off. I tuned everything in in a timely matter with supporting documentation and was still treated unfairly. Now I owe money to strayer with which I cannot afford

  Business response

  07/18/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.
  

  Business response

  08/07/2023

  As stated previously, Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.
  
  We cannot respond without a signed FERPA form on file.
  
  Thank you for your attention to the matter.

  Business response

  08/10/2023

  We have worked directly with the student to resolve the concern.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I talked with a recruiter from strayer I signed up for class I set up every thing up with my fasfa they gave me the loan and strayer started me doing classes 1 semester as I was doing the computer science class's I did not see my credits I talk to dome one they never got back to me next thing I know they can't get my transcripts I tryed to get them but could not the took me out of class and told me I owe 3000 for the one semester I told them this was all supposed to be Paid by fasfa they told me no I have to pay it I told them I can't pay that's why I have fasfa and why did they let me start classes if they did not have the paper work and I never received a lab top from them I'm just trying to better my self thus is the only problems I had with strayer I have this bill now

  Business response

  07/18/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Business response

  08/08/2023

  As stated previously, Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.
  
  We cannot respond without a completed FERPA form on file.

  Thank you for your attention to the matter.

  Business response

  08/10/2023

  We invite the student to contact us directly at [email protected] for further assistance.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received an email on 5/30 with a letter attached that I was being expelled due to providing my login user and password to have someone submit work on my behalf. I was wrongly excused of this because I never provided anyone permission yet alone give my user and password to anyone to do work on my behalf. I started Strayer and finished my degree with a Business Administration degree and continued at Strayer for my Graduate degree in Human Resources. To receive this shocking news when I was at the final weeks of my completing my degree in MS Human Resources was a surprise to me and very disappointing. Throughout my time at Strayer I have never did anything purposefully to violate any wrong doing. I feel that this decision is not correct and that I should be reinstated to finish my degree. I sent an appeal in only for it to be not approved and no actual reason why I was expelled. I have attached the appeal letter, and documents from the university. Why would they send me expulsions years after I finished my first degree and weeks before my last class was completed?

  Business response

  07/14/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner.  Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  

  Customer response

  07/18/2023

  please see attached

  Business response

  08/14/2023

  August 14, 2023
  
  RE: Complaint ID:  #********
  
  Thank you for forwarding BBB case #******** on behalf of **********************

  On May 30, 2023, ********************* was sent a letter via email which described the details of her expulsion as well as how to appeal. Per Strayer Universitys Disciplinary Procedures (************************************************************************************************************************************************************ ), the Provost’s Office reviewed her appeal and it was determined the appeal letter did not contain sufficient evidence to warrant an appeal hearing.  ********************* was notified of this decision via email on June 29, 2023. Per the Universitys Disciplinary Procedures, the original decision stands.

  Please let us know if there are any other questions.
  
  Thank you,
  The Office of Student Affairs
  **************

  Customer response

  08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  There is no evidence that I provided my information ( user and password) to anyone also I stated that in my appeal letter.
  Regards,
  
  ***** ******
  

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I don't even know where to start with this school, just incredible. I got accepted into this school back in February and I also got financial aid for the school. I was told that school started on April 3,2023 and I can't get aid disbursed because I still had active loans at my previous school. This was told to me back on April 6. I will attach the email. It was sent to both me and my student advisor. So after this was completed on the 4th of April which I will also include. After I fulfilled their requests and waiting for my disbursement, they come at me with UEH. Which is Unusual Enrollment Habits. So now they are just making things up. I even explained to them that one of the schools closed down and that's the reason I stopped going to that school. I even sent them that information as well. So that would have not been a UEH situation anymore, yet they still are pushing the narrative. I don't know what Strayer's issues are but I wish I would have researched them before I attended because I wouldn't have attended. They are so dishonest and just crooked. They say the schools motto is something to the sound of "we take care of our students". I told them how bad this was affecting me to get no response worth reading at all. I have been told nothing but lies. I want them to stop disrupting people's education for whatever agenda they have. It's just sickening and I wish someone would just do something about it so they can't do this anymore.

  Customer response

  05/20/2023

  I would like for Strayer University to hold some high degree of morals and conduct and to accept the mountainous collection of documents they have acquired from me so that I can have my financial aid disbursed and can continue my education without any adversary. This is not only affecting my education,its also affecting my mental stability and life to where I'm starting to shut down. I have worked hard for where I am at and don't deserve to be held back anymore. And please do not respond saying things I have already addressed as in your department needs more documentation because there is no more documentation. I cannot get documentation showing you that the work was too difficult for me. Thus was 3 years ago when I went to the school and all the communication with the school I had was on an email that I do not have anymore. That's all that's holding me back from my funding which is ridiculous. So I would like my funding to be released to my student account. Thank you.

  Business response

  05/30/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Customer response

  06/07/2023

  This is the release form you requested.

  Business response

  06/13/2023

  June 13, 2023
  
  *********************
  *** ***********
  Harker Heights, TX  *****
  Daytime Phone: **************
  E-mail: *********************************
  
  RE: Complaint ID: #********
  
  Thank you for forwarding the notification of a FERPA release form submittal related to BBB case #******** on behalf of **************. Please be advised that the University is in direct communication with ************** to assist with his concerns.
  
  Sincerely,
  The Office of Student Affairs

  Business response

  06/22/2023

  June 22, 2023
  
  *********************
  *** ***********
  Harker Heights, TX *****
  Daytime Phone: **************
  E-mail: *********************************
  
  RE: Complaint ID: #********
  
  Thank you for forwarding the request for an additional response related to BBB case #******** on behalf of **************. Please be advised that the University worked with ************** directly to provide assistance. To the best of our knowledge and per the communication between ************** and the Office of Student Affairs, all concerns that were raised have been addressed and resolved.
  
  Sincerely,
  The Office of Student Affairs

  Customer response

  06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  04/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I need to file a BBB complaint against Strayer University.I'm incredibly unhappy and disappointed with my recent experience, and am forced to withdrawal from proceeding with my degree through Strayer due to lack on communication and compassion for the students.I experienced severe hardship during the Fall 2022 Quarter. My husbands grandfather was diagnosed with rapidly progressing lung cancer and did not have long to live. My husband and I travelled weekly from South Lake Tahoe, CA to Stockton, CA to assist with his grandfathers needs in his last of days. During this time I kept my professor updated in regards to my situation- and emailed the professor on October 29th, 2022 letting him know my husband's grandfather had passed- that I was still attempting to do my best in the class, but that I would unfortunately need to submit some work late. The professor responded with a very discouraging email back simply stating he would not grade late work. This of course caused me to drop immediately to a D in the class. Then when midterms came around- I received a 45/250 on my midterm due to using GAAP accounting jargon- the professor claimed I plagiarized when there is absolutely no other way to phrase the policies and procedures regarding GAAP. I absolutely feel I had been set up for failure since my first semester here at Strayer- but was determined to proceed and continue with my degree pursuit through Strayer. Last quarter- Winter 2023- was an exact opposite experience from my first here. I had an amazing time in my Quantitative Methods course, and passed with flying colors and obtained an A. Unfortunately due to completely failing my first quarter- I went from being on a Warning status to Suspended from receiving any financial aid. I was then directed to start an appeal regarding financial aid. I provided documentation and information about what lead to me having such a low GPA- and was told not to include my issues with professor as a reason for my standing, but rather to focus solely on my husbands grandfather passing- which I thought was very odd to be asked to omit my issues with professor as that is what absolutely let to me failing and my GPA becoming unsatisfactory. I complied with the request and submitted my appeal with proof of my husbands grandfathers passing and information regarding the situation/occurrence. My appeal was allegedly submitted April 6th, 2023- I requested an update April 11th, and have still not heard back, received any update regarding my appeal, or noticed any changes in my standing on the iCampus Strayer site.

  Business response

  05/17/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal. Thank you for your attention to the matter.

  Business response

  08/10/2023

  We invite the student to contact us directly at [email protected] for further assistance.

  Business response

  08/14/2023

  Strayer University worked directly with the student to resolve. To date, no FERPA form was received, per our initial response in May 2023. More details can be provided to the BBB upon receipt of a completed and signed FERPA form.

  Business response

  08/22/2023

  Please be advised that the University has worked directly with the student to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs

• Initial Complaint

  01/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am currently a student with Strayer college online, enrolled in online classes for the Winter 2023 semester taking a Bachelors in Information Technology. They sent me a laptop to take my classes on. I have had said laptop for little under 2 weeks. My problem is I live alone with my 26 year old daughter who is a college student as well attending a different college, but i realized over the weekend that the laptop Strayer sent me was somehow hacked. For full disclosure: i do not go anywhere or do anything online that would pose a risk to get this laptop hacked. i simply watch ******* true crime videos for entertainment, which i enjoy, check my ***** email and talk on ******** Messenger with my 1 local friend and my mother. That is literally my online persona, in a nutshull. Nothing fancy, i lead a boring life you could say. Anyway, on Friday night at 2 am my anti-virus software popped up and told me "****** has turned on your camera" and i about fainted. I am 43 years old, Never have i seen that happen. I had heard it was possible, but i have never experienced such a scary thing. Then, later that night, i had sent some very important emails to my victims advocate due to me being a victim of a crime in my area, and following up on those emails, i was informed that she never recieved any emails from me. I started to get terrified then because i knew for a fact that i got the email address correct and i double checked that they were sent. They were listed in my sent box as such, so I almost had a nervous breakdown then and there, knowing that the laptop truly was hacked and that i could not on my own figure out how to stop it and fix it. So, I did the right thing and i reached out to my college, thinking they would be just as unsettled and disturbed as I was and be wanting to URGENTLY and swiftly get this problem fixed to rectify and minimize the magnitude of damage caused. They did not care at all. They basically told me i was completley ON MY OWN. THEY ARE A SHAM.

  Business response

  01/17/2023

  Strayer University takes Better Business Bureau complaints seriously and it is a priority to review and respond in a timely manner.  Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party including the Better Business Bureau. A signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Better Business Bureau before a response can be provided. The 3rd party authorization form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  

  Business response

  08/22/2023

  Please be advised that the University has worked directly with the student to address and resolve the concerns presented.. Strayer is an institution of higher education receiving Title IV funding. As such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our students. Without written permission from the student, we are unable to release non-directory information to any third party, including the Better Business Bureau. A signed third party release form (i.e., FERPA form) must be submitted by the complainant specifically authorizing the release of their information to the Better Business Bureau before any details regarding the complaint and/or resolution can be provided through this portal. The third party authorization (FERPA) form must be completed in its entirety and signed manually for Strayer to move forward with a response. The FERPA form can be returned via the BBB portal.  Thank you for your attention to the matter.
  
  Sincerely,
  The Office of Student Affairs
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩