Reviews
This profile includes reviews for Purehealth Research's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
3.93/5 stars
Average of 112 Customer Reviews
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Review fromJoan S
Date: 07/15/2024
1 starJoan S
Date: 07/15/2024
BLEEDING!!! Purchased supplements and only took for a couple of days when bleeding began so I ceased taking their product. Twice via telephone today (11:18 am and 8:20 pm) I called and informed their customer service line of what happened and that I wanted to return the product and have them refund my money. Both times, after confirming my email address with them, they informed me they would email me a return ticket to attach to the package for return. Now, 2 hours after my last phone call, I still have not received the promised email with return ticket (no - it's not in my spam folder either). It does not take 2 hours for them to send an email to me - let alone over 11 hours since my first phone call! My purchase was made under their advertised 365 day Money Back Guarantee (I have website screenshots to prove this as well as my original packaging materials receipt has the satisfaction guarantee printed on it too). I think potential customers need to be aware when a company does not act in timely good faith in accordance with their advertising guarantees and makes it difficult or impossible to get our rightful refund. Buyer beware! ZERO stars review (it was not an option)!Purehealth Research
Date: 07/17/2024
Hi ****. Thank you for reaching out to us. We deeply apologize for the distressing experience you've had with our product and customer service. We understand your frustration regarding the delay in receiving your return ticket. Your health and satisfaction are our utmost priorities, and we are committed to resolving this issue promptly.
To expedite the resolution,we kindly ask that you contact our support team at your earliest convenience. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. Please don't hesitate to contact us via email, live chat, or phone at any time. We're here to ensure your satisfaction and address any questions or issues you may encounter. Thank you for bringing this to our attention, and we look forward to assisting you further.Review fromPaul L
Date: 06/08/2024
1 starPaul L
Date: 06/08/2024
Purchased a nine month supply of ReGrow and after four months I might as well purchase a placebo for what good it did me. For those of you who are worried about your hair loss, have a transplant done. Dont waste your time or money on this product, it doesnt work. As **************** once said there is a fool born every second,dont be the next one. This company is a fraud. Stay away!Purehealth Research
Date: 06/10/2024
Hi ****. Thank you for reaching out to us. Were sorry to hear that you didnt see the results you were hoping for with our product. We take feedback from our customers seriously and strive to ensure the effectiveness of our products.To assist you further and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have.Please don't hesitate to contact us via email, live chat, or phone at any time. We're here to ensure your satisfaction and address any questions or issues you may encounter.Thank you for bringing this to our attention, and we look forward to assisting you further.Review fromHoward V
Date: 04/20/2024
1 starHoward V
Date: 04/20/2024
Fungus Eliminator by PureHealth Research legitimate Fungus removal DID NOT work. Buyers Beware!Purehealth Research
Date: 04/22/2024
Hi ******. Thank you for reaching out to us. I'm sorry to hear that you didn't experience the desired results with our product. We take feedback from our customers seriously and strive to ensure the effectiveness of our products.
To assist you further and provide you with the assistance you deserve, we kindly ask that you contact our support team at your earliest convenience. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have.
Please don't hesitate to contact us via email, live chat, or phone at any time. We're here to ensure your satisfaction and address any questions or issues you may encounter.
Thank you for bringing this to our attention, and we look forward to assisting you further.Review fromLori E.
Date: 02/06/2024
1 starLori E.
Date: 02/06/2024
There products do not work! Don’t buy anything from them. I got the acne ones for my daughter and they actually make acne worse. I never saw her get these under the skin welts before. The more she took, the worse her skin got. They say satisfaction Guaranteed or your money back but, make you pay return shipping.Purehealth Research
Date: 02/08/2024
Hi Lori. Thank you for sharing your experience with us. We're sorry to hear that our products didn't meet your expectations. We take your feedback seriously and would like to offer our assistance in resolving this matter.
Please reach out to our customer support team via email, live chat, or phone at any time to assist you further. We're here to address any concerns you may have and ensure your satisfaction.
Additionally, we'd like to inform you that your account was refunded on January 22, 2024. We appreciate your understanding.Lori E.
Date: 02/09/2024
Refunded everything but my return shipping. 100 percent satisfaction guaranteed or your money back. (Mostly) is what is should say. USPS is so bad, I had to pay fed ex $20 to return it. Why am I out $20?Review fromAlan L
Date: 01/31/2024
1 starAlan L
Date: 01/31/2024
After taking youth switch the last four doses made me violently sick, vomiting and diarrhea within an hour to hour and a half. I tried to blame other things in my diet, but i dont normally get sick like that. The last dose had me vomiting so hard a blood vessel burst below my left eye, now i have a black eye. I am not happy with this product, and i will never spend another cent of my hard earned money with company. Dont trust them.Purehealth Research
Date: 02/02/2024
Hi Alan. Thank you for bringing this matter to our attention.
We sincerely apologize for the adverse reactions you've experienced with our product, Youth Switch. We want to assure you that the ingredients in the Youth Switch Formula are sourced from natural origins, and studies have reported no harsh side effects. However, we acknowledge that individual reactions can vary and we recommend that you discontinue use of the product immediately. We deeply regret any discomfort or inconvenience you may have faced.
We have already processed a full refund on your account for the purchase of Youth Switch. Please allow a few business days for the transaction to reflect in your account.
If you have any additional feedback or if there is anything else we can do to address your concerns, please do not hesitate to reach out directly. Our customer support team is available via email, live chat, or phone at any time to assist you.Review fromAnnie C
Date: 12/09/2023
1 starAnnie C
Date: 12/09/2023
This is a bad company with products that don't work!!! Customer service is from a different country and wouldn't let me cancel my subscription!!! Can't understand a word they say. Had to call in multiple times and finally talked to someone I could understand. Even he wouldn't let me cancel. Was on the phone forever to get him to cancel it!! What a nightmare for something so simple. Beware of this place!!!!!Purehealth Research
Date: 12/11/2023
Hi Annie. We sincerely apologize for any frustration caused by the difficulties you faced. After verifying your account, we can confirm that you are not currently enrolled in any subscription. I understand the importance of clear communication, and I apologize for any confusion. If there's anything else we can do to rectify this situation or if you have additional feedback, Kindly contact our support team at your most convenient time and we are more than happy to further investigate this matter. Thank you for understanding and have a great day!Review fromPAULA S
Date: 12/09/2023
1 starPAULA S
Date: 12/09/2023
This is a horrible company!!!! Customer service is from another country so you can't understand them. The 2 products I bought didn't work!! The people they hire are from another country so you can't understand them. I had to talk to 4 people to try and cancel my subscription. Makes me think they are a SCAM. Stay away from this company!!Purehealth Research
Date: 12/11/2023
Hi Paula. We sincerely apologize for the frustration and inconvenience you've experienced. After verifying your account, we can confirm that you are not currently enrolled in any subscription. I understand the challenges you faced during the cancellation process and apologize for any difficulties. If there's anything else we can do to rectify this situation or if you have additional feedback, please feel free to reach out directly. We appreciate your feedback and hope you have a great day ahead!Review fromMelinda W
Date: 11/27/2023
1 starMelinda W
Date: 11/27/2023
I was able to cancell my subscription and received confirmation on November 4, 2023. I just received a new shipment. I immediately went on their website to see why this was not cancelled. I could not see past logging in. I was not able to view any of my own information. I will be filing a complaint to the Better Business Bureau.Purehealth Research
Date: 12/01/2023
Hi Melinda. I'm sorry to hear about the inconvenience you've experienced. It seems there might be an issue with the cancellation process, and I understand your frustration. To assist you further and ensure that your subscription is properly canceled, kindly contact our support team at your most convenient time and we are more than happy to further investigate this matter. Thank you for understanding and have a great day!Review fromEl L
Date: 11/06/2023
1 starEl L
Date: 11/06/2023
BEWARE OF FRAUDULENT ACTIVITY BY purehealth research This company will hack into a your bank account more than a year after you have not purchased a product if they have your visa details on file from a once off trial product. The trial product didn’t do anything so I didn’t order again. A year later they stole $200 and sent products ( not ordered) so I did not accept any products as returned via same post to sender and emailed all postal details and asked for details about the refund No refund was sent and they lie again! Saying they will refund once the product are returned. After many months and many emails later I have still not received a refund. A disgracefully unethical company that will steal $$ large amounts of money and waste your time and cause a lot of stress. Please beware DO NOT GIVE VISA DETAILSPurehealth Research
Date: 11/09/2023
Hi, Thank you for reaching us, and we apologize for any inconvenience this has caused. We value your time and business with us before this incident and would like to rectify any misunderstanding or discharge on your account. Kindly contact our support team at your most convenient time and we are more than happy to further investigate this matter. Thank you for understanding and have a great day!Review fromSabin S
Date: 09/13/2023
1 starSabin S
Date: 09/13/2023
Scam ! Don't work. Their recent product they claim "197-Year-Old Man’s Longevity Secret" That was a red flag to me ! and Doctor Holly comes out with hour long speech to sell a product. Guess what ? The the world's longest living person (who died at the age of 122) in recorded history. Her name was Jeanne Louise C******, was born in France. What did that tells you about this company, you guess!! I did tried their re grow product in the past and after taking 6 bottles, nothing ! no improvement. I do not know what did I indigested from those bottles. This is a company base out of middle east has US office address. Be Aware !Purehealth Research
Date: 10/04/2023
Hi Sabin, we sincerely apologize if any of our ads or products caused inconvenience. We aim to continue to improve and provide the best quality of our product with a mission to help people around the world. We are saddened to hear that our product did not work for you. We provide a 365 money-back guarantee for all of our products. If there is anything we can help, please don't hesitate to contact us. We appreciate your feedback and have a great day ahead!
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