ComplaintsforUSA Fleet Supply
Agricultural Services
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with USAFleetSupply.com on June 23, 2024 at 7:08. The order was for *************** size 10 x 8 x 8 [6 green and 6 blue]. The total amount was: $80.34.I received an order confirmation email immediately after. I got no further emails or tracking information. The order never arrived. It apparently never shipped, iI checked my order status on the website and it says in shipping with no other information. The items are not back ordered. I reached out via telephone to no avail. I filled out a customer order status form inquiring about the status of my order and havent received a response. I then requested a refund/cancellation of my order and received no response. I am now filing a dispute with my credit card company regarding this.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brought mower In for repairs. A mower bought from them. After a month they told me they couldnt get parts and it was unfixable. Then they charged me $50 for not fixing anything. I will never buy another mower from themInitial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On June 7 2024 I ordered 8 items from fleet supply.I chose and paid for the items and the 2 to 7 days shipping.Now on June 24 they have still not shipped my items. The phone number is a lie about serving other customers and not answered at all.I have contacted them by email about cancelling the order but cant get a confirmation. I have left a message at the number provided about cancelling the order and also no response.Initial Complaint
05/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 03/12/2024 our company ordered product from USA Fleet Supply. After 1 month i sent them an email inquiring about my order. The President of **************** *************** emailed me stating there was a delay on manufacturing and our order would be expedited. That same day my "order status" changed to "in shipping" where it has sat for another month now. I emailed him back to no response. I decided to dig into the company and found there were multiple BBB complaints and FTC complaints. Also their address is of the *********** in ************** ********. However their business address with the secretary of the Commonwealth of Virginia is of an apartment on the other side of town. This is definitely a "drop ship" scam company. You cannot even get ahold of anyone on the phone.Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
BBB complaint *************************************** training purchased on July 28, 2023.Amount paid: $479 The business was committed to provide us van ********* training DVDs Coaching the Van ****** 4, Training CourseWe didnt receive the DVDs in a timely manner (2 weeks) so we contacted the company and received this reply:****,Thank you for your inquiry. I apologize for missing your message yesterday, and for the lengthy shipping time of this order. These driver training programs are currently manufactured/produced per order. The order is sent to the production company, then is manufactured and shipped to our location, where we then forward it to the customer. We had placed an order for numerous training programs from the manufacturer several weeks ago and they are all scheduled to arrive at our location within the next few business days. I will make sure your order is expedited ASAP. Any tracking info will be forwarded to you, and will be posted to your order status admin at www.usafleetsupply.com/orderstatus.asp. Thank you for your patience.Thank you for your time,*************** President ******** **** ********************** We did not receive the DVDs yet again later in the fall and emailed, only to get the same reply. No phone number was available on the website to contact customer service. Requests for help through their web contact form (stated preference for contact by business) were not returned. After the first of the year, I checked the delivery status and it was cited Delivered 1/13/2024 however, it was never received. Subsequent emails and contact forms went unanswered. I finally got a phone number from the area chamber of commerce and left multiple messages with no return. I stated clearly by order ID, the problem, and desired solution to have a new set resent at no cost to us. The order ID is *****.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered and paid for a CB radio I received an email saying it wasnt in stock I called and emailed them with no response. I would like to at least get a response that was as quick as they cashed my bank card. At this point I would like my money back.Customer response
05/14/2024
I finally got the package after a string of email.
I probably will not buy anything else on line.
Thanks,
****Initial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Contacted them by phone on 4-3-2024 to check stock of 6 black wheel center caps, they said they were in stock and would ship right away. I made the purchase on 4-3-2024. Have never received a receipt for the purchase only money missing from my account. Can't get through by phone. They have answered one email on 4-9 saying they purchase from a 3rd party and may be delays. Haven't gotten them to respond to my emails since.Initial Complaint
02/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 40 Placard Organizer Boxes on 11/17/23 for $160.48. I received an order confirmation by email with order ID *****. I tried calling ************ to inquire on status, but a recorded message sent me back to website. There is a check order status link in the order confirmation email, but it just takes you to a form that you fill out with order ID and email address. I checked the status several times. I got a response email on 12/22/23 from ***************, President ******** **** stating boxes completed production Monday evening and all pending orders are now In Shipping, and any tracking info will be forwarded to me. On 12/23/24 I got a second email that updated status from In Shipping to Shipping with a date of Saturday, January 13, 2024 via ***** Ground. Since then I have checked the status several times and the status has not changed. A tracking number was never provided. I work for ***** Ground and I can track missing packages, but there is no evidence this was ever shipped. I would like to receive product, but after 90 plus days since the order was placed, I doubt it is coming. I would like a response from USA Fleet Supply LLC to resolve the issue and get a refund if nothing else. Based on other reviews, I believe I may have been scammed. If not resolved, I can escalate as fraud.Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a driver safety course with manuals. They notified me it would take longer than expected to get the product, but I told them I could use it at a later meeting. They took my money and never sent the product. I contacted them numerous times and was told my refund was coming. I never cameCustomer response
03/15/2024
Hello,
Complaint # ******** has been resolved. The monies were refunded to my account.
Thank You for your help in this matter.
***********************Initial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an online order on 9/20/2023, paid $292.46 and have not received the item ordered. I have inquired numerous times and got a response saying the manufacturer will be shipping it shortly. I have communicated I would like to cancel the order since so much time has lapsed and no longer get any responses back. I am reaching out to the BBB to put in the claim of a full refund please.
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Contact Information
7128 Brandy Hill Ter Apt 101
Mechanicsville, VA 23111-4491
Customer Complaints Summary
52 total complaints in the last 3 years.
32 complaints closed in the last 12 months.