ComplaintsforUSA Fleet Supply
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 40 Placard Organizer Boxes on 11/17/23 for $160.48. I received an order confirmation by email with order ID *****. I tried calling ************ to inquire on status, but a recorded message sent me back to website. There is a check order status link in the order confirmation email, but it just takes you to a form that you fill out with order ID and email address. I checked the status several times. I got a response email on 12/22/23 from ***************, President ******** **** stating boxes completed production Monday evening and all pending orders are now In Shipping, and any tracking info will be forwarded to me. On 12/23/24 I got a second email that updated status from In Shipping to Shipping with a date of Saturday, January 13, 2024 via ***** Ground. Since then I have checked the status several times and the status has not changed. A tracking number was never provided. I work for ***** Ground and I can track missing packages, but there is no evidence this was ever shipped. I would like to receive product, but after 90 plus days since the order was placed, I doubt it is coming. I would like a response from USA Fleet Supply LLC to resolve the issue and get a refund if nothing else. Based on other reviews, I believe I may have been scammed. If not resolved, I can escalate as fraud.Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a driver safety course with manuals. They notified me it would take longer than expected to get the product, but I told them I could use it at a later meeting. They took my money and never sent the product. I contacted them numerous times and was told my refund was coming. I never cameCustomer response
03/15/2024
Hello,
Complaint # ******** has been resolved. The monies were refunded to my account.
Thank You for your help in this matter.
***********************Initial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an online order on 9/20/2023, paid $292.46 and have not received the item ordered. I have inquired numerous times and got a response saying the manufacturer will be shipping it shortly. I have communicated I would like to cancel the order since so much time has lapsed and no longer get any responses back. I am reaching out to the BBB to put in the claim of a full refund please.Initial Complaint
02/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company in December of 2023 and have had 0 communication and my order still has not arrived. It is now February and I have tried emailing but I am getting no response.Initial Complaint
02/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Product never delivered. They will not respond to emails. Credit card was charged.Customer response
02/28/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.
Regards,
*********************Initial Complaint
02/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/7/2023 i placed an order for qty 30 of a warning decal. I received an order update nearly a month later on 1/3/2024. I have sent 3 emails with no response and every phone call goes unanswered directing me to send an email. I was hoping to get this within a month as the website states. But i can not get ahold of anyone at the company. I would like to know when this will come or ask for a refund.Initial Complaint
02/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 10/02/2023 I ordered rubber bumpers Qty 100 total amount ****** used discount of ****** balance char aged ******. received message that they would be shipped out DEC 28th 2023. I tracked two week later and the info a the web cite stated the order had been updated and in shipping status Jan 13th 2024 by fed x. I have called the ************** and emailed them by using the form. Never a response. All i need to know is when are they coming or do i need to have this order cancelled due to a manufacturing issue. I work at a manufacture and we are in need of these. I understand production and drop shipping because i deal with it everyday but what i don't understand it the customer service with this company and the long delay in shipping status.Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered shipping boxes 5/28/23. n the website, it kept showing it was in process of shipping and wouldn't update. I tried calling, emailing, but no response. Finally, I cancelled my order. The next month I saw that my credit card had been charged anyway. $231.18 but they didn't ship the product. I have been in contact with them continually. My emails were responded to by ***************, President of ************** He told me that his credit department showed they refunded us. I have sent several emails telling him that credit never was sent to us. I sent two emails in the last week telling the same and no response. Their phone answering system are non-functional and only allow for leaving messages, of which none are ever returned. I just want my money refunded.Initial Complaint
01/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
9/30/23 - order placed for 60 packs of 5ea (300 total) corrugated cardboard pads 10/11/23 - order not received, sent inquiry, was told 2 weeks 10/25/23 - still not received, sent another inquiry, was told order was in transit and tracking would be sent when received from manufacturer 11/2/23 - still no items or tracking, sent inquiry, 5 days before response of same information, in transit will provide tracking, none provided 11/10/23 - received 60 each corrugated cardboard pads versus 60 packs of 5each, sent an inquiry, was told they would contact the manufacturer 11/16/23 - sent inquiry for remaining items or refund, no response 12/13/23 - sent inquiry to refund the missing 240 each 12/14/23 - sent follow up inquiry for refund, was told the remaining items would be canceled/refunded, I replied asking for copy of refund receipt 12/18/23 - sent follow up asking for refund status, was told cancellation occurred 12/14/23 and it would ***********-10 days to refund the funds 12/22/23 - sent inquiry again asking for refund receipt, no response 12/29/23 - sent inquiry asking for status of refund, no response 01/04/23 - sent inquiry asking for status of refund since it was past the **** days, no responseCustomer response
02/05/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.
Regards,
*********************************Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Originally purchased some flatbed equipment in October 2023, didnt hear anything or any shipping so I emailed in late November and no response. So I emailed again December 20th and cancelled order. I look at the status on my order number and shows canceled but yet to receive my refund. Do not buy anything online from USA fleet supply. No communication or contact.Customer response
02/03/2024
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by USA Fleet Supply regarding complaint ID ********.
Regards,
*****************************
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Contact Information
7128 Brandy Hill Ter Apt 101
Mechanicsville, VA 23111-4491
Customer Complaints Summary
55 total complaints in the last 3 years.
33 complaints closed in the last 12 months.