Complaints

This profile includes complaints for OVHcloud's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OVHcloud

  11950 Democracy Dr Ste 300 Reston, VA 20190-5653

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  OVHcloud

  5030 Riverside Dr - Building 2 Ste 250 Irving, TX 75039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago someone started sending scammy email messages to me, these scammy messages are REMOVEDpornographic. They are very disgusting. I have reported each of these to REMOVEDby providing a full plain-text copy of the offensive email messages. The plain-text copies are unedited, and contain full headers. It is information that REMOVEDcould use to identify the scammers sending the offensive pornographic emails. I am uploading one of the plain-text copies of a pornographic email that was sent to me on June 15, 2026. Despite multiple complaints about this issue, OVH hasa completely ignored my complaints and REMOVEDis allowing this person(s) to continue sending these types of messages. Shame on REMOVED, they obviously will ignore these actions for a few dollars.

  Business Response

  Date: 06/22/2026

  Hello,
  
  We have received your complaint and appreciate the opportunity to respond. All complaints are taken seriously and are carefully reviewed by OVH US LLC dba OVHcloud (OVHcloud US).
  
  Upon careful review, we have determined that complainant's reports were received and a response was provided to them identifying steps taken to prevent further spam. All reports were acted on within 2 days of the submission date. In our response, we requested that you confirm that the spam emails are no longer being received.
  

  As we took action on this issue (within 2 days of the notice being received) and responded to the complainant via our internal system, please remove this complaint from our profile. 

  Customer Answer

  Date: 06/24/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

  Please remove the complaint from the business profile. They responded quickly, and solved the issues I was having..
  
  Regards,
  
  REMOVED
  
  

• Initial Complaint

  Date:03/31/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a private consumer and I would like to report OVHcloud regarding a serious consumer dispute.I paid for OVHclouds service, but after the issue occurred, the company stopped responding properly to my requests. For approximately 2 to 3 weeks, I have been trying to obtain assistance and a refund, but I have not received a proper response or a satisfactory resolution.The email address linked to my account and communications is: REMOVEDI also contacted my bank to try to dispute the payment, but I was told that I must first resolve the matter directly with OVHcloud.I have supporting evidence available, including proof of payment, screenshots or copies of my communications, and proof showing the lack of response and the unresolved refund issue. I am ready to provide all supporting documents.I am requesting assistance because I believe this company has failed to handle my complaint properly and has failed to refund me within a reasonable time.I would like this matter to be reviewed and I request help obtaining either a refund or another fair resolution.

  Business Response

  Date: 04/09/2026

  Hello,

  We have received your complaint and appreciate the opportunity to respond. All customer complaints are taken seriously and are carefully reviewed by OVH US LLC dba OVHcloud (OVHcloud US).
  
  Upon careful review, we have determined that this complainant is not an OVHcloud US customer. We do not have an account or correspondence under the name, email, address, or daytime phone number provided in this complaint. The complaint indicates it involves a refund issue, but we are unable to resolve the issue as the complainant is not a customer.
  
  If you believe that the complaint is properly addressed to OVHcloud US, please provide additional account details so that we may help resolve this issue.
  
  Kind regards,
  
  OVHcloud US

  Business Response

  Date: 04/09/2026

  Hello,

  We have received your complaint and appreciate the opportunity to respond. All customer complaints are taken seriously and are carefully reviewed by OVH US LLC dba OVHcloud (OVHcloud US).
  
  Upon careful review, we have determined that this complainant is not an OVHcloud US customer. We do not have an account or correspondence under the name, email, address, or daytime phone number provided in this complaint. The complaint indicates it involves a refund issue, but we are unable to resolve the issue as the complainant is not a customer.
  
  If you believe that the complaint is properly addressed to OVHcloud US, please provide additional account details so that we may help resolve this issue.
  
  Kind regards,
  
  OVHcloud US

• Initial Complaint

  Date:03/20/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse any call requests, i have opened up support tickets which none has been evet answered. I've been trying to cancel my vps for over 2 months now, no requests gets a response, at this point i want all services cancelled and I will go to another provider, they just need to stop billing me, if there is zero sip port on anything.

  Business Response

  Date: 04/09/2026

  Hello,
  
  We have received the complaint and appreciate the opportunity to respond.
  
  All customer complaints are taken seriously and are carefully reviewed by OVH US LLC dba OVHcloud (OVHcloud US). Upon careful review, we have determined that the customers requested cancellation of their REMOVEDwas completed on March 20, 2026.  
  
  Per section 9(a) of our Terms of Service, a customer may provide notice of non-renewal by submitting a support ticket online through their OVHcloud account. The customer submitted a support ticket on March 19, 2026 at 11:51 PM EST requesting that the REMOVEDserver associated with their account is cancelled. On March 20, 2026 at 12:21 AM EST, OVHcloud US cancelled the REMOVEDserver, and it was put in a suspended status to be terminated. We provided confirmation of the cancellation of the REMOVEDserver on March 22, 2026.
  
  As the REMOVEDhas been cancelled, the customer will no longer be billed for this server starting April 1, 2026.

• Initial Complaint

  Date:02/02/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint REMOVEDJanuary 18, 2026, I signed up for an OVHcloud REMOVEDand successfully paid via credit card. This REMOVEDwas actively hosting backend services for my iOS and Android applications.On January 31, 2026, I attempted to create an OVHcloud Public Cloud account only to compare pricing for a higher-availability architecture (HA Kubernetes versus multiple REMOVEDinstances). Billing was set up using the same credit card already on file, and a $0.99 charge was processed, which appeared to be an authorization charge. Immediately afterward, an automated support case (REMOVED) was opened requesting additional verification.On February 2, 2026, I responded to reminder notifications asking what discrepancies were identified and why additional validation was required. Without warning, explanation, or opportunity to respond further, my existing paid REMOVEDwas terminated. This REMOVEDwas running production backend services, resulting in service outages, internal incident response, and user support communications.The termination appears to have been performed by the same support contact handling the verification request, REMOVED-REMOVEDof OVHcloud US support. I opened a separate ticket (REMOVED) to confirm whether requests for credit card images and government-issued ID were legitimate and not phishing attempts, but received no response.Repeated requests for an explanation of why a paid service was terminated and whether this action complied with OVHcloud policies were met only with confirmation that the REMOVEDhad been terminated, without justification. I ultimately requested a refund, which is currently in progress.I am requesting a clear written explanation of what triggered this action, why termination of an already-paid REMOVEDwas deemed appropriate, and whether proper review and escalation procedures were followed. I would prefer to continue doing business with OVHcloud if this issue can be transparently and reasonably resolved.

  Business Response

  Date: 02/05/2026

  Hello,

  We have received the complaint and appreciate the opportunity to respond.

  All customer complaints are taken seriously and are carefully reviewed by OVH US LLC dba OVHcloud (OVHcloud US). Upon careful review, we have determined that this issue was resolved on February 3, 2026 by working directly with this customer.

   Our record shows that we contacted the customer regarding a validation issue on January 31, 2026. We then provided a follow up message on February 2, 2026 indicating that we require additional validation documentation and if we did not receive the documentation, we may not be able to provide services to them or process their order. The customer provided a response on February 2, 2026 requesting confirmation that the request for additional documentation was legitimate and an explanation on why he services were cancelled. We provided an explanation that same day on why we required the additional documentation. In an effort to show good faith, a refund was offered to the customer for the service that was suspended. After this communication, on February 2, 2026, the customer then filed this REMOVEDcomplaint and provided notice to our team that they filed a complaint. We provided a response on February 2, REMOVEDproviding additional PII information. We also provided additional information regarding what triggered the suspension, why the termination was appropriate, and that the proper review and escalation procedures were followed. After this response, the customer provided the validation documentation. On February 3, 2026, we responded noting that his account should be accessible and services can be purchased. 

  As we worked directly with this customer and the requested actions were taken and explained to the customer, we believe this complaint should be removed from our profile.

  Customer Answer

  Date: 02/10/2026

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  REMOVED
  
  

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over two weeks, my company has faced major, repeated network outages on REMOVEDservers, impacting users worldwide. Multiple other businesses on the same backbone confirmed the issue is widespread. I first reported this on Sept 27, 2025, and despite repeated follow-ups, REMOVEDhas failed to provide a clear resolution timeline, permanent fix, or transparent SLA credit policy.The outages have caused serious business losses, including downtime, lost revenue, and reputational damage yet REMOVEDstill invoiced us in full. Support initially responded but has since stopped replying entirely, despite the issue continuing.I escalated the matter multiple times and warned that many business owners are considering leaving. This is the second major outage in a short period, and REMOVEDhas not demonstrated reliability or accountability. Im filing this complaint seeking formal resolution, including SLA/billing credits, a clear explanation of the failures, and immediate remediation.

  Business Response

  Date: 10/17/2025

  Hello,
  

  We are investigating this complaint and will need additional time to respond. Our request is to extend the response date to October 31, 2025. Please let us know if this request can be accommodated.

  Kind regards,

  OVHcloud US Legal Team

  Customer Answer

  Date: 10/28/2025

  Update: October 28th. Our dedicated server network continues to experience outages including a notable one today that makes it go completely offline. The worst part about this is OVH makes 0 correspondence with me. They don't respond to my emails, support tickets, nothing. Worst of all when I go to my account under billing, it shows my service, my dedicated server's status as online and working perfectly normal even though it is completely offline. And yet my server bill is due in the next day or so and they will absolutely send me a message of my invoice. This is a breach of my contract. They fail to deliver the service they promised. 

  Business Response

  Date: 11/14/2025

  Hello,

  We have taken actions to apply immediate mitigation to the situation and will continue working with the customer to resolve outstanding topics.

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a server in august of 2022 and then sent them a message on 08/22/2022 through their ticket system to cancel the service. They did not cancel the service and instead sent me instructions on how to delete a server. I was not aware because every other business cancels when I request it. I considered the matter closed. They never canceled and continue to bill be for 2 years. I did not notice until 06/26/2024. So they billed me for over 2 years for a service I did not use.They charged me $12.90 every month.

  Business Response

  Date: 07/12/2024

  Hello,
  
  We have received your complaint and appreciate the opportunity to respond. All customer complaints are taken seriously and are carefully reviewed by OVH US LLC dba OVHcloud (OVHcloud US).
  
  Upon reviewing your account, we confirmed that services were initially ordered on August 11, 2022, and you requested cancellation on August 23, 2022. Our team responded on August 24th and 25th, outlining your order's auto-renewal set up and providing detailed instructions on how you may proceed with cancellation by deleting your services. As your service was still active in September 2022 and no correspondence was received, we continued to bill your account as the auto-renewal was in effect. Invoices for these services were sent monthly to your registered email address to ensure you were aware of the charges. On June 26th, 2024, we received your correspondence regarding these charges and your deletion of your service. We responded promptly on June 27, 2024, reiterating our findings, instructions, and clarifying the status of your account up to this point. 

  Throughout this period, we provided professional customer service and kept you informed about your account status. We highlighted the auto-renewal policy that is stated throughout the purchase process and requires acknowledgement before purchasing services from us. Upon purchasing services, you agreed to our Terms of Service. Per our Terms of Service, specifically Section 3(d), these services are non-refundable.

  Kind regards,
  
  OVHcloud US

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have made numerous attempts to reach OVH Cloud regarding personal information being hosted on their servers and we have not heard back. Including filing an abuse complaint. Our Full Names, Street Addresses, Ages, REMOVEDPhone Numbers, Email Addresses, and more is being posted and sold via a customer of theirs that refuses to remove infringing material. It is posted here: REMOVEDremove this data as we have suffered from identity theft issues in the past and having our personal information posted is not ideal.

  Business Response

  Date: 03/11/2024

  Thank you for contacting OVH US LLC dab OVHcloud. OVHcloud does not have any record of receiving reports submitted by REMOVEDnor REMOVEDAlthough the webpages provided result in error messages, in the future, please contact socialcatfish.com directly. OVHcloud does not manage its customers servers and therefore does not have managerial access to the webpage. 

  Customer Answer

  Date: 03/23/2024

  Complaint: 21380297
  
  I am rejecting this response because:

   

  Although the attached links result in 404 Error, OVH Cloud is the website hosting provider for SocialCatfish.com. Hosting providers are legally responsible for infringing material being hosted on their servers. 
  

  Additionally, Ive attached communication attempt records to OVH Cloud as you state you have no record of this. 
  
  
  Regards,
  
  REMOVED
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone is using their services to spam my email inbox and I'm getting tired of it I don't even have the option to unsubscribe to whatever email they send me and I'm running out of storage in my inbox constantly.

  Business Response

  Date: 01/22/2024

  Thank you for raising this important issue. 

  It appears the customer is having issues with a server rented through OVHcloud being used to send unsolicited emails.  Because OVHcloud servers are rented to third parties,OVHcloud only has physical access to the server.  We cannot access content (no root, administrator, or user access) of the servers that we rent. We are legally and technically unable to modify or delete the content on these servers.
  

  We will, however, review any complaints of spamming that we receive associated with the servers that we rent, and transmit, where appropriate,technical information that we receive to the customer managing the infrastructure concerned.  And we will follow that to its resolution. To file a spam abuse report, please use the following link: REMOVED

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a server from them in April 2021. In December of this year I decided to cancel the server as it is outdated. OVH support would not cancel the server and stated that in 2022 they had instigated some sort of commitment for a year and would not cancel it until April 2024. They stated they emailed me about this, but I have no record of it, nor did I enter into any kind of agreement/commitment with them. I requested further information on this but have as yet been provided nothing but a log saying they emailed me (with no info about the email content). I want this server canceled and do not want to be billed for this server beyond my requested cancel date or December 31, 2023.

  Customer Answer

  Date: 12/27/2023

  The company has now agreed to cancel the services, per my request that was initially denied.

  This incident is solved.

  Business Response

  Date: 12/27/2023

  The subscription about which the customer has issues was not purchased from OVH US LLC, but from OVH US LLCs parent company, OVH Groupe.  OVH US LLC does not have the ability to resolve customer issues associated with subscriptions purchased with our parent organization.  To properly escalate this issue Customer can contact OVH Groupe at the following website REMOVEDor at this phone number REMOVED. 

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a server from OVH on 11/21 to run game servers on, seeing as I bought a gaming server. The game firewall on this thing is just straight up BROKEN. I have been doing this for years. I contacted two customer service reps, one who tried to help me and nothing got fixed and than she just straight up ghosted me and stopped replying to my ticket all together. Even the next morning and still nothing. That is very rude and unprofessional. If she didn't have an answer she could have just said that and not just stopped talking. I contacted a chat rep who said I was basically out of luck that I didn't qualify for a refund and would have to prove it would be a reason for it to be refunded. Which I spent 2 hours screenshotting and documenting the whole thing. I have attached these to this complaint. I wasted 3 days doing everything I can do get this thing to work for what I needed, that is 3 days of MY time wasted over something I had no idea it wouldn't work at all for my needs. I put in a new ticket asking for a refund and this is the reply that I got. "Thank you for reaching out to OVHcloud US. Upon review of your account, we see that you have selected a 12-month commitment for your service. Your dedicated server REMOVED subscriptions will expire on 11/21/2024. Our system will not allow you to cancel your subscriptions because of the one year-engagements. In addition, all subscriptions at OVHcloud US are non-refundable and non-credit worthy. Note Regarding Cancellation: If you choose a 12- or 24-month commitment period, you will only be able to cancel your subscription by paying off the remaining balance you would owe for the full term of the commitment." How was I suppose to know that THEIR game firewall is broken and you can see another complaint talking about that as well. I want my money back or I am going to stop payment on this with my bank because of their service not working at all I want my refund and account terminated. My order #REMOVED

  Business Response

  Date: 12/14/2023

  The customer submitted a technical support ticket to OVHcloud.  OVHcloud promptly responded to the ticket providing the requested support.  After receiving assistance from OVHcloud, the customer cancelled the support ticket.  On next day, the customer submitted a new support ticket requesting to cancel the service owing to the issues for which assistance was requested in the first ticket.  We regret that the customer did not seek additional support on the initial technical support ticket, as OVHcloud would have appreciated the opportunity to address the customers technical issues.