ComplaintsforTForce Freight

• Initial Complaint

  08/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  TForce shipping has had my shipment at their ****** hub for seven days. They refuse to return any phone calls and refuse to discuss and or scheduling for local delivery.They advise a representative will call me back, when they call me back. I have talked with a representative three times to no avail.Shipment item is very expensive $8,000 and delivery is time sensitive.

  Customer response

  09/12/2024

  This complaint was resolved and the item delivered last week.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We received invoice ********* on 03/05/24 for $193.29 due 03/27/24. It was paid on 03/27/24 and cleared our bank on 03/28/24. I have received repeated emails requesting payment of the "past due" invoice and have provided proof of payment. If you log into their website, the payment confirmation is even listed there. I am tired of sending proof multiple times when they can see it has been paid within their own system. I don't know why it is showing open and paid at the same time on the main page and I don't care. I simply want them to stop harassing me.

  Customer response

  09/05/2024

  Good afternoon! Yes, I did hear from them a few days after I told them I had reported them to the BBB. They finally resolved it by showing we had already paid it. Thank you for your assistance as I am sure when they received notice from you, they finally took me seriously.  I rely on the BBB when I am looking at new vendors and customers and take the reports seriously if there are any. I appreciate all that you do!

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  2/22/24 GOT A QUOTE TO PICK UP A PACKAGE ****** 3/01/24 PACKAGE WAS PICKED UP 3/4/24 TOLD US WE OWED $576 MORE THEN QUOTED AND SAID WE WERENT PAYING IT 3/14/24 RECEIVED A BILL FOR $1307.92 WE PAID THE QUOTE OF ****** THEY ARE OVER BILLING US FOR A BOX THEY QUOTED AND KEEP INFLATING THE *** THE **** SHIPPED BACK WAS WORTH ****** AND WOULD NEVER PAY MORE SHIP THE **** BACK THEY WHAT THE TIME COST

• Initial Complaint

  08/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 7/16/24, I placed an order through Zoro that charged me $150 for Freight on the ** roll of Foam, weighing about 30#. Per the attached TFT status report dated 7/29/24, TFT picked up the item 7/18/24 en route for delivery 7/25/24, after being routed incorrectly. After calling several times and days i was given the information that it was going to be escelated for quick delivery because of their shipment error. Gave my cell number for delivery updates/delivery. Each call was to ************ ****************.7/20/24 called. Is en route to ********* for Delivery 7/24/24.7/22/24 called. Should be in Hermiston 7/2/24 now delivery for 7/25/24. Will call my cell number for delivery confirmation 7/25/24. No call. No delivery.7/24/24 called. Should be in ********* hub 7/25/24 for delivery 7/26/24. No call or delivery.7/25/24 called. Package in ****. Loaded at 3am for ********* hub. Estimated delivery 7/29/24 7/29/24 9:20am called. Hermiston Hub received the package on Friday 7/26/24 at 6:54pm. Waiting for reciver phone number to schedule delivery. They've had 2 contact numbers since my first call 7/20/24. **************** forwarded my number, again, to schdedule todays delivery. Again, I've had to call to get ANY information. No calls from TFT.7/29/24 11:37am called again. Never received a call for today's delivery. Forwarded my call to Hermiston Hub. Hermiston hub says they Just received a container/truck but don't know if our package is there until they open/unload. Call back tomorrow to see if it is there! ************. If it is, they will deliver tomorrow 7/30/24.Correction...ONLY DELIVER TO ********** ON THURSDAYS!! And by 5pm, even thoough we close at 4:30pm. I'll wait!!!!!! Said the diver will call roughly 30 mins prior to delivery. So as of 7/29/24 Don't know where exactly my package is or when we will have it delivered. This has to be the worst Freight company ever. They don't care and so unhelpful. I paid **** for delivery but this should be corrected

  Business response

  08/16/2024

  Thank you for bringing this situation to our attention. TForce Freight is sorry for the delay in getting your order delivered.  We do make every effort to deliver timely but on occasion our dispatchers and drivers encounter obstacles that cause delays with deliveries. Your request for a refund would need to be directed to **** if that is who you paid. We are unable to process a refund if no funds have been made by you to us. We show this was prepaid by shipper; any refund would need to come from them.  Again, TForce Freight is sorry for the inconvenience this delay has caused.  

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday, July 26, 2024 at 11AM PT, my vehicle **** X1 2016), which was parked outside my house, was hit by a moving truck as it made a left turn on to my street. My car was hit on the front left side with the lights completely fallen off and front fender/bumper falling off. The truck did not sustain any major damage and was able to drive on. I contacted the truck insurance, TFI, later that same afternoon to report a claim. On Monday, July 29, a TFI claims analyst, ***************************, reached out to me via email to acknowledge my claim. My car was not safe to drive and was towed on July 30, 2024 to my mechanic. I did not have a vehicle this entire time and held off on obtaining a rental to allow time for the claim/estimates process. I was told by ********************** that I needed to secure my own rental, which I did on July 31. Here is TFI's final assessment of my claim: Total of $9,665.59 ($8,450.59 for repair, $375.00 for tow, $840.00 for rental). TFI has refused to cover the diagnostics ($50) and the full cost of my rental (final fee undetermined at this time and has already surpassed $840). ********************** explained that TFI "will cover the cost of a rental for the time your vehicle is being repaired only, not while it is waiting on parts, or repair, as your vehicle is not disabled". I am deeply troubled by the explanation that my car was not "disabled" after it was hit nor "disabled" when my autoshop disassembled it for the estimate. I reached out to my auto insurance, Liberty Mutual, for help and they have advised me to continue to work with TFI since it will extend the timeline if I were to file a claim through them. As I was clearly at 0% fault and the truck driver was at 100% fault, all my fees related to this incident should be covered by TFI, including diagnostic and repair cost including if this is higher than the estimate. TFI should pay for the entire cost of rental starting from the time I obtained the rental as my car was not safe to drive once it was hit.

  Business response

  08/15/2024

  Thank you for bringing this to our attention. Unfortunately, this is not the correct forum for this dispute. Any appeals to the Settlement-Claim for property damages would need to be send to ****************** Appeal to the claims analyst that has been handing this claim. TForce Freight is sorry for the inconvenience this accident has caused and hope the claims group can settle your claim.  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Absolute predatory delivery service. If I could give zero stars I would. I beg you please do not use this service. All of the reviews are correct, I cannot believe they are still in business. They lie through their teeth regarding your package status. They claimed to attempt delivery. I let them know I have cameras at my door and that cover my entire outside property, as well as the street, and that the day they claim they attempted, NO ONE came. They straight up lied to my face. So now my package is conveniently lost which is BS because as all the other reviews claim, it likely was stolen from one of the crappy drivers they use that probably didnt get a background check and hate their job. So crooked! They will tell you they will call back and they dont, and they really do not care at all so its nothing to them to lie to you. How does any company use this service? I am going to BBB even tho its a lost cause now, its the principle of the matter. If you order from Nordstrom, PLEASE please just pick up in store.

  Business response

  07/31/2024

  Thank you for taking the time to file a complaint about your delivery.  Can you please provide a tracking number so we can open an investigate. We are unable to find your shipment with information provided.  Look forward to hearing from you.

   

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We received a delivery notification stating that our shipment would arrive on Friday 7/12/24 between 1pm-4pm. My husband took the day off of work to wait for our delivery. By 6pm I waited with Tforce freight customer service for 45 min and was told our delivery driver had no intention on delivering and never made an attempt and made his way back to the facility(he claimed we lived in an apartment and he couldnt deliver it). The supervisor told the driver to turn around and deliver to us. Once the driver arrived he had my husband get in the truck and bring the 1300lbs of decking wood that we ordered from the nose of the truck to the back and I had to carry it from the back of the truck into our home. This is frustrating as there were many obstacles to overcome to even get our scheduled shipment delivered at all. Yet alone my husband having to do the majority of the work. We are asking for a refund on our shipment cost as my husband did the majority of the work. I have been on hold for the past 2 hours trying to get ahold of "accounts receivable inquiries" but they hung up on me.

  Business response

  07/16/2024

  Please advise the pro number for this complaint. Once we have the pro we can better assist in this complaint. 

  Customer response

  07/16/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********. The business is requesting the PRO number which is ************. 
  
  Regards,
  
  ***************************
  
  
  
  

  Business response

  07/18/2024

  Thank you for providing the tracking number, number is 910937451.  Unfortunately, you are not the paying party for this pro. We are billing Advantage Lumber for this move. We are unable to refund anything to you as you are not the paying party.   Any request for a refund or reduction would need to be made to the shipper. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  TForce has billed us 7 invoices, each of these invoices have been brought attention to in both their Accounting and ***************************** None of these invoices have been corrected by TForce. Per our SOAP contract that we've signed with TForce, our shipments are billed by a density-based tariff (weight and dimensions), however, TForce has billed three invoices based on freight class/NMFC. TForce claims they cannot honor the quotes for the three invoices because we are using a TMS platform that generates the quotes. A TMS platform is an industry standard and this platform communicates with TForce when generating quotes. We've been using this platform since our account began with ********************** and we've had no prior problems. TForce is billing us for a shipment that we did not authorize and this was brought to TForce's attention where they admitted it was their own error. TForce has billed us for a redelivery but cannot prove that it was a redelivery, we've requested a driver's report for both the original and redelivery shipment that was done, but have received nothing and the *** that was provided does not state that this shipment was redelivered. I've requested many times to speak with a manager or supervisor or officer of the company to resolve these billing issues but they've not provided us any assistance on getting these bills fixed and have sent these bills to a third-party collections instead.

  Business response

  07/18/2024

  Please advise the pro numbers that are in dispute. Once we have the pro numbers, we will be able to open an investigation into why they are not pulling your correct pricing per your SOAP. Look forward to hearing from you. 

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A shipment was sent to me on 4/2/24. I received a bill for $71.42 a few weeks later. I never hired tforce to do anything. I called and told them that I had no contract with them and they should send whatever additional bill they are randomly tacking on to the company that hired them. I did not hire them to deliver to me. They continue to send me a bill for services I did not hire them for. Pro number *********

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went to *** to schedule a freight pick up & delivery & was redirected to **Force. I had a tough time filling out the application online so I called and 1 of the **Force agents walked me through the process. I scheduled a pick up from my manufacturer in *** of 5 *********************************************************** *******, **. I was quoted $443.96 & I would receive a 50%($221.98) discount being this was my 1st time using their service. I was told to have a check ready when they picked up for $221.98 which I did. The items were picked up & delivered. Later I received a bill for $1300. I have code: ********* and ticket #CCS67638376. I've been trying to resolve this for a year & can't seem to get anyone that follows through on this situation.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩