ComplaintsforTForce Freight

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  TForce has billed us 7 invoices, each of these invoices have been brought attention to in both their Accounting and ***************************** None of these invoices have been corrected by TForce. Per our SOAP contract that we've signed with TForce, our shipments are billed by a density-based tariff (weight and dimensions), however, TForce has billed three invoices based on freight class/NMFC. TForce claims they cannot honor the quotes for the three invoices because we are using a TMS platform that generates the quotes. A TMS platform is an industry standard and this platform communicates with TForce when generating quotes. We've been using this platform since our account began with ********************** and we've had no prior problems. TForce is billing us for a shipment that we did not authorize and this was brought to TForce's attention where they admitted it was their own error. TForce has billed us for a redelivery but cannot prove that it was a redelivery, we've requested a driver's report for both the original and redelivery shipment that was done, but have received nothing and the *** that was provided does not state that this shipment was redelivered. I've requested many times to speak with a manager or supervisor or officer of the company to resolve these billing issues but they've not provided us any assistance on getting these bills fixed and have sent these bills to a third-party collections instead.

  Business response

  07/18/2024

  Please advise the pro numbers that are in dispute. Once we have the pro numbers, we will be able to open an investigation into why they are not pulling your correct pricing per your SOAP. Look forward to hearing from you. 

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  A shipment was sent to me on 4/2/24. I received a bill for $71.42 a few weeks later. I never hired tforce to do anything. I called and told them that I had no contract with them and they should send whatever additional bill they are randomly tacking on to the company that hired them. I did not hire them to deliver to me. They continue to send me a bill for services I did not hire them for. Pro number *********

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I went to *** to schedule a freight pick up & delivery & was redirected to **Force. I had a tough time filling out the application online so I called and 1 of the **Force agents walked me through the process. I scheduled a pick up from my manufacturer in *** of 5 *********************************************************** *******, **. I was quoted $443.96 & I would receive a 50%($221.98) discount being this was my 1st time using their service. I was told to have a check ready when they picked up for $221.98 which I did. The items were picked up & delivered. Later I received a bill for $1300. I have code: ********* and ticket #CCS67638376. I've been trying to resolve this for a year & can't seem to get anyone that follows through on this situation.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed a freight pick up on Monday with an expected pick up of Tuesday. Wednesday I called and spoke with "*****" at TForce customer service who "spoke to the terminal" and guaranteed a Wednesday pickup by 3. 3pm, came and went and I was not called again. I spoke to **** the supervisor of the Tulsa terminal, and all he had to say was " I apologize, we'll try to be there by 530". During this call he also lied about why we weren't picked up the first scheduled pickup before I corrected him by saying his driver overloaded his trailer. I'm eagerly awaiting to be blown off again, so that our company will NEVER have to use this service again.

  Business response

  06/07/2024

  Thank you for bringing this to our attention. TForce Freight makes every attempt to pick up on the requested date and time. Unfortunately, due to unforeseen circumstances pick-*** are delayed or missed. For this reason, we do not offer guaranteed pickup services.  I see where your pickup was made Wednesday 6/5 and delivered to its destination 6/6. TForce Freight is sorry for the inconvenience this delay has caused you and your company. 

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  TForce is trying to collect a bill that we don't agree with.The bill is for redelivery on a shipment sent and paid for by another entity Our receiving hours are M-F from 9am to 5:30pm except for Wed the hours are from 9 till noon.These hours have been the norm for approx. 15 years. The hours are posted on the front door; prerecorded phone messages; our web site, ******* and Facebook.This is not the first delivery from this company. TForce has delived several times before. The drivers should already be aware of our hours.On this delivery, according to the tracking details. An attempted delivery was made at 12:45PM on Wed 3/27/2024. The shipment was redelivered the following morning. There was no mention from the driver of a delivery attempt the day before. We received a mailed billing for redelivery over a month later. It would seem reasonable if TForce arrived at a time the office was closed, they would try and reach out in some manner to contact the business that might have resulted in someone coming back to the office for the delivery. Our phone records don't show any call attempt. No notes were left on the door. And again, no mention from the driver the next following morning.We called TForce about a month ago, after receiving the billing, and explained our situation and position. We thought this was resolved. But today we received an automated call from TForce. We called TForce again. However this time the person we spoke to said they wouldn't dismiss the charges. We did put TForece on notice that we are not be paying this bill. Furthermore, we don't believe TForce has any legal standing as we did not agree or contract with TForce in any matter. We believe TForce is trying to visit their short comings or mismanagement on our small mom and pop business. We also suggested if TForce was firm on it's position, that we should have the matter arbitrated or go to small claims to resolve the issue.

  Pro # *********

  Business response

  05/29/2024

  Please advise the pro number for the redelivery fee you are being billed, we are unable to find an open invoice with info provided. 

   

  Customer response

  05/30/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and additional information is provided below
  
  Pro # *********
  
  Regards,
  
  Tvr Service
  
  
  
  
  

  Customer response

  05/30/2024

  A response was made to Tforce for a pro number.

  We responded with the pro number 889034742

  Our position has not changed.  We don't owe TForce for the bill they are stating

   

  Customer response

  05/30/2024

  We dont understand what clarification anyone is needing.

  TForce has asked for a pro number, we provided that.

  Here it is again.

  Pro Number: 889034742

  Our position has not changed.  We don't owe this bill.

  Our position, furthermore, is for TForce to resend the billing.

   

   

   

  Business response

  05/31/2024

  Thank you for providing the pro, A request has been submitted to void the redelivery charge for pro-*********. Please allow 3-5 days for the request to be processed and pro voided. Thank you for giving us an opportunity to resolve this dispute. 

  Customer response

  05/31/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  05/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  TForce Freight, picked up a crated metal sculpture that took months to make, a one-of-a-kind, INDOOR metal sculpture. They picked it up at the local *** store, and were supposed to deliver it to the client in ******, ********. An additional fee was charged to us for their service of helping the client place the art inside the garage or home. TForce Freight had the client phone, shipper phone number, and artist phone number on their paperwork. The homeowner had family stay home and await the delivery, the driver of the freightliner delivery truck never came to the door, honked, or called, and instead left the now damaged crate with the metal sculpture uncovered out in the pouring rain, at the end of the driveway next to a busy road in the grass. It was not covered and the interior was soaked. The homeowner came home hours later, saw the damaged delivery out in the rain for hours now without anyone being notified, and covered it. Notice, in the pictures, there is no fence, no dog, but the driver claimed that he could not deliver to the door because of a the fence and dog. There is clearly no fence or obstruction between the roadway and the home in the photos and it's easy to see that the driver chose to leave the damaged crate and expensive metal art only 6-8 feet away from a busy road off their driveway in the wet grass. This piece of art will eventually start to corrode due to exposure to rain and moisture, thus the crate and freight line shipping. It will require shipping back to me, the artist, media blasting and partial disassembly, welding, polishing all over again, and finishing. This is a cost of $10-15,000 studio time, materials, and shipping. We paid to insure the crate $7500 in case of damage. Yet TForce has denied the claim and continued to lie. The photos show where the forklift plowed through nearly 3/4" 7-ply plywood, entering far enough to break off the screwed down wood blocks in the interior of the crate as well.

  Business response

  05/29/2024

  Please provide a pro number for this complaint, we are unable to find the pro associated with this complaint with the information and documents provided.  Once we have the pro we can investigate and provide a response. 

  Customer response

  05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********.   Here is the PRO number that was requested i  your reply,  in order to review the claim,  PRO #********* .  I await a reply and look forward to a positive and productive solution. 
  
  Regards,
  
  *********************************
  
  
  
  

  Business response

  06/03/2024

  Thank you for providing our pro number. This claimant was sent to our ***************** for review. Attached is their reply to this Complaint.  

• Initial Complaint

  05/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is an on-going issue with the most recent billing adjustment in July 2023. Shipment was originally a pre-paid shipment with a pick up request online through **** Soon a TForce Freight truck arrived and the driver instructed me to go online and print a BOL, which I complied not knowing I was going to be billed whatever price TForce decided on, I did not agree to a shipping price. I then received a bill, invoiced to the pickup location not me which I had to change later, attached as "TForce Original", for $2,461.58. With a few phone calls to customer service I was gifted a 75% first time customer discount. The invoice #********* was first adjusted by increasing to $6,437.55 and subsequently discounted 75% to $2,296.60 making this the second invoice adjustment with the same invoice number and similar pricing, attached as "TForce 75% discount." After being referred to several different accounts receivable employees and attempts to resolve this issue through management requests and requests for explanations on the billing increase before the discount was applied I then received my third invoice iteration with the same invoice number in the amount of $2,337.57, attached as "TF Current." I have exhausted every avenue I know to come to a resolution with the most recent answer received from a TForce representative being "there is nothing I can do about this invoice the amount is as it stands. The discount is 75%." I have yet to understand the accounting methods applied in this situation where the invoice is first increased by *****% before applying the 75% discount offered on an invoice which was never agreed upon in the first place and originally supposed to be prepaid.

  Business response

  05/31/2024

  Thank you for bringing this situation to our attention.  The class shown on the *** of 500 is what is driving the cost of $6437.50 (the higher the class the higher the rate per hundred pound) less out intro discount of 75%.  We feel after the review of this dispute the correct class for what was shipped is class 85. TForce is sorry or the delay and confusion in resolving this issue. The Class 500 should have been the first thing to pop out to our CS reps as it is rarely if ever used.  Attached is the *** showing the class 500 listed as well as a corrected invoice with new rate per hundred less intro 75% discount, new total $427.38.  Thank you for giving us an opportunity to resolve this dispute. 

  Customer response

  06/07/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution to be satisfactory. The company has already reached out to me with the resolution, and the account has been settled. Thank you for the assistance in bringing this to an agreeable resolution. 
  
  Regards,
  
  *****************
  
  
  
  

• Initial Complaint

  05/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This is concerning Pro Number *********. TForce Freight originally tried to deliver a shipment without scheduling it with me ahead of time, so I was not there to receive it. Even the driver told me that I should've received a call, but I did not. It was an important delivery, so if I knew it was coming, I would've been available. I had to call and have it rescheduled, and now I'm receiving an invoice for $100 for a redelivery charge. This is not something I should be charged for based on never being told the order was coming on that specific day. I called and spoke with a representative this morning who said I need to send a dispute letter, which I also shouldn't have to do, so I asked to speak to a manager. The rep said there is no one for me to talk to, so I gave her my number and asked to have someone call me, which has not occurred as of the time of this submission. Please either remove the incorrect charge or have someone in management call me at ************.

  Business response

  05/29/2024

  Thank you for bringing this situation to our attention.  A request has been submitted to void the redelivery charge of $100 for pro-*********. Please allow 3-5 days for the request to be completed. Thank you again for giving us an opportunity to resolve this dispute. 

  Customer response

  05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  3/12/24 I originally called the number on the invoice and spoke with a ******** at ****** Titan LLC (One Monroe Titan), I explained to her that this was not our invoice and it should of been billed to a different company. She requested I email her the invoice and she would investigate. 3/18/24 I had not received a reply and sent a follow up email. ******** advised that one of your sales people had given the information and was out and would return the next day. She would follow up. That same day the 18th, I called Lumin8 and asked them about the shipment. There receiving department confirmed that they received the order and that it had been placed by *************************, the ** reference he gave was **#******. I then sent ******** another email and provided her with the details and copied *** on the email. I did all of the leg work for them so that you could resolve the matter quickly. 4/3/24 Had not received an update, sent another request. 4/8/24 Received a reply to my second email from *********************, who said to direct all my questions to *********************** (who is with ********************************* because he is the one who provided our information. Emailed ******. 4/9/24 ****** replied, this was a miscommunication and he would take care of it. 4/12/24 requested update 4/15/24 ********************* replies "no updates on myside"4/25/24 Received a phone call from company about my past due invoice. it was an automated recording. I sent an email again to ****** and he finally replied "We have submitted all the paperwork to T-force/UPS freight that they asked of us. Let me contact them again right now." 5/2/24 Received another call regarding past due balance. This matter is still ongoing and i continue to receive phone calls about our past due invoice. This is fraud, we do not even do business with this company and they are harassing me about a past due invoice that should have been paid by a different company.

  Business response

  05/08/2024

  Thank you for bringing this to our attention. Bills of lading are a legal binding document which the shipper filled out and put your company as the 3rd party.  Whoever they did not sign section 7 of the Bill of lading contract which states they are not responsible if the consignee or 3rd party does pay. We have corrected pro ********* to *********************** due to Sec 7 rule, pro is no longer billing ************** Hopefully once they get the invoice, they will be more willing to identify who the responsible party should have been. Thank you again for bringing this to our attention. 

  Customer response

  05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  04/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We obtained an online quote for freight, shipping 5 pallets on 2/26/24 for $1,691.06; PRO number *********. We paid via check upon pick up. Now we have received an invoice from T-Force for an additional $5,047.89 stating that the shipment was "inspected/reweighed" and an "inspection voids the quote". For me to resove this matter I must provide proof of commodity including description, weight and shipping dimensions based upon my specifications. I can provide that info however it is impossible to prove the final dimensions because we shipped multiple items that nested one on top of the other on pallets. Furthermore, their information compared to what we entered to obtain the quote only resulted in a difference of 0.1lbs per cubic foot. It does not seem reasonable at all for this bill to come in for almost 3 times what we already paid for such a minimal differernce. This is unethical to say the least and we are not going to pay this bill. Also, when we recieved a digital copy of the completed BOL we noted that someone, not us, wrote that we were shipping "metal parts". I am unsure if this also affected the rate somehow. We were acutally shipping plastic and fiberglass manhole liner parts.

  Business response

  05/03/2024

  Thank you for bringing this situation to our attention.  Quotes are given based on information given to obtain the quote. That information does not reflect what the shipment may actually be or weight.  You did pay at time of pick up the quoted amount, do you have the quote number?  No quote number is shown on the check or bill of lading.  Once we have the quote number, we can see what information was provided to obtain the quote.  We have tried to recreate a quote to match but have been unsuccessful.  Look forward to hearing from you so we can resolve this complaint.

  Customer response

  05/09/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  TForce asked for additiona information from me but I could not find anyother way to reply.  To answer their questions-Yes we paid the driver at time of pick up by check for the fully quoted amount.  I cannot find the quote number in our paperwork but I do have a reservation number: CCS68488050
  
  Regards,
  
  *****************************
  
  
  
  
  

  Business response

  05/29/2024

  Thank you for checking, based on the information provided in this dispute, TForce Freight has agreed to honor the quoted amount of $1691.06. Correction request has been submitted to correct the amount of pro ********* to $1691.06, the paid amount. This will zero out any open past due amount on this pro.  Thank you for giving us the opportunity to resolve this situation. 

  Customer response

  05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *****************************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩