4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Dennis B
1 star12/08/2023
Terrible , incompetent and won't correct their mistakes. On phone with customer service for 3 hours without resolving a issue they created by sending the wrong forms to my house. On hold for half the time. Gave out my ID number, ******** number and dob multiple times to different people with no results, despite the assurance that they would resolve their mistake.Review from Callie H
1 star12/06/2022
If I could give Anthem 0 stars I would. I recently called Anthem FOUR times to ensure my plan was cancelled after starting a new plan with a different provider. They still ended up charging me for December, and said it would take a month or more to receive a refund in the mail. They have taken no ownership of the issue, despite the fact that I am sure the transcripts of all of these calls dating back to early November are in their system. I am a graduate student, and the charge for December ******** my account and will leave me without funds for this month. Plus, they will not be reimbursing me for the overcharge fee. I am furious.I won't ****** on their healthcare coverage, as it varies depending on the plan. However, I was disappointed at how much money I had to pay for services ON TOP OF my monthly premium. That seemed ridiculous to me.Review from Caswell C
1 star02/25/2022
terrible service on crossover claims. I live in North Carolina and when I go to Virginia for a medical issue, NC forwards the claim to VA, which then requires my Dr to file a paper claim for benefits. I have a claim from March 2021 which I have received 4 EOBs and a letter from BCBS and they STILL have not paid the claim!!! I am receiving bills and late fees from my Drs because BCBS can't process their claims due to their inefficient processes!!Review from Diana J
1 star11/04/2021
Blue Vision has awful customer service and supervisors refuse to get on the phone upon request. I had one representative tell me I had to call my medical insurance about an issue I had at a vision clinic. She sounded asleep and didn't know what she was talking about. Two hours to speak with a competent representative to get the assistance I needed, yet never heard back from a supervisor. Monday morning I will be canceling my insurance with this atrocious company!
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