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Find a Location

Advanced Auto Transmission has 1 locations, listed below.

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    Business ProfileforAdvanced Auto Transmission

    Transmission

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    51 Labrook Concourse, Richmond, VA 23224
    BBB File Opened:
    8/4/2021

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I dropped my 2004 GMC Denali off to Advanced Transmission in May of 2023 to have it looked at because the gears were slipping. After looking at it, they quoted me a price of $3,100. Of that amount, $1800 was financed thru a company that the suggested. About 1 month later, i was having the same problems. They told me that i had a 12 month/12,000 mile warranty. I go to take it back only to find out that they closed down the **************, ** location due to being several months behind in rent according to new owners. Was also to that they had other locations which i tried to call only to find out that the numbers are not in service.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Dante G

    1 star

    02/15/2023

    Do not take your vehicle to this place its a big waste of time I have been using them for my fleet vehicles for over four years they have fixed five vehicles for me with transmission issues but the last one is a **** Transit Connect its been back seven times in the past year leaking all over the place from where the transmission was installed in and from the transmission now its back in there and theyre telling me its out of warranty so the quality of your work for rebuilding a transmission is only 12 months old? So me spending $2,900 cash to have you rebuild my transmission a year ago was just a waste of my money? ?This truck was sitting for six months at my office parking lot with no one in it It has only been used for the past five months so your work is only worth five months before it falls apart? If you dont make this right I will be sending all 30 of my trucks to your competitor Speedy Transmission down the street in the future. If necessary I will have my business attorneys from ************************************* get involved if you think this is just an empty vague statement try me. ????Your competitor down the street gives a two years warranty and the quality of his work is way better and they actually communicate with their customers. ?Stay away from this place stay far away dont waste your money. I hope the owner of this place is reading this and realizes that this is very very bad business practice. This place goes through managers at least once a year and you can never get a straight answer from anybody. Also not to mention that its been there for a week and I have an employee sitting out not working he is about to quit on my company lost revenue etc. etc. and I find out today that they are claiming its out of warranty by me calling them instead of somebody calling me and its been in there for a week. ??

    Local BBB

    BBB Serving Central Virginia

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