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Malloy ChevroletThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a new vehicle in transport. Traded in a vehicle as well. Was told to drive my vehicle with my plates still on the vehicle even though it belonged to the dealer and my insurance was no longer on the vehicle. Tried to get a loaner car or played multiple times within a week and was denied until I drove in and was leaving for vacation to which they decided to give me a loaner immediately no problems what so ever because of insurance and going so far. The day the paperwork was signed my vehicle I traded in was already posted on their website to be viewed by others but they said they didnt own it yet when I asked why my plates were still being driven on. When asked while picking up new vehicle the manager had no answer and acted as if it was not a problem at all. Looking for insightBusiness response
08/05/2022
---------- Forwarded message ---------
From: Doug S**** <******@malloycadillac.com>
Date: Fri, Aug 5, 2022 at 11:48 AM
Subject: Re: ********
To: [email protected] <[email protected]>
Cc: Doug S**** <******@malloycadillac.com>Good afternoon,
In response to the ID ******** complaint.
I have spoken with *** ****** ***** in response to his complaint and we have addressed and resolved his concerns. There was miscommunication on our part and we’ve made things right.
This conversation occurred July 18th, 2022.
Sincerely,
Doug S****
Customer response
08/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.