Business ProfileforLaZa Modz, L.L.C.

TERRIBLE CUSTOMER SERVICE IN TIMELINESS AND COMMUNICATION!!! As promising as LazaModz looks on their social media page and their business website, I find it quite misleading when they tell their customers about the turnaround time when they get their customized products back in their hands. It is evident that multiple customers are complaining about the timeliness and communication and left no response. I made an order last year on September 12, 2023 and I would get updates via email on the “build phases” on my controller and console cover for my PlayStation 5 (Order No. 6021). But as soon as my order went into the “QUALITY CONTROL” phase on April 6, 2024, I was left with no further updates. The “QUALITY CONTROL” phase is the LAST PHASE of their project and any project that they work on. Every time I go on their website and look up my order, it still says it is “unfulfilled.” Additionally, my Order Status says, “Order details aren’t available for this order.” I called as much as I could, but they would close my phone calls. I understand that they are a small business, but there are some things they need to work on. They need to connect with their customers more often about their orders, limit the orders they can handle, and take their customers seriously. They are playing with people’s time and money. With that being said, I am giving them until SEPTEMBER 12, 2024 to give them my order, or I will place a refund. If I cannot get my order or a refund, then I will have an attorney to take legal action. I have waited LONG ENOUGH. PLEASE GIVE MY PRODUCTS BACK. PLEASE AND THANK YOU.