Share
Business ProfileforAmerican Meadows, Inc.
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 2438 Shelburne Rd, Shelburne, VT 05482-6839
- BBB File Opened:
- 1/1/1981
- Years in Business:
- 43
- Business Started:
- 1/1/1981
- Date of New Ownership:
- 12/24/2008
- Business Incorporated:
- 12/24/2008
- Accredited Since:
- 3/20/2015
- Type of Entity:
- Corporation
- Number of Employees:
- 15
- Related Businesses
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Su:
- Closed
- Business Management
- Mr. Michael Lizotte, Partner
- Mr. Ethan Platt, President
- Ms. Tabar Gifford, Manager of Customer Relations
- Contact Information
Principal
- Mr. Ethan Platt, President
- Ms. Tabar Gifford, Manager of Customer Relations
Customer Contact
- Mr. Michael Lizotte, Partner
- Mr. Ethan Platt, President
- Ms. Tabar Gifford, Manager of Customer Relations
Customer Complaints
6 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
18 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Timothy R
05/18/2024
American Meadows, Inc. Response
05/22/2024
Hello *******,
We are sorry to hear that you've not had a good experience ordering from American Meadows this season. We see that you contacted us upon arrival of your first shipment, and sent us this message: "We received this order but one of the plants was dead and one was almost dead (not sure if it will make it). Can I get a replacement?" - at that time, we did send you two replacement plants per your request which was confirmed by email. Our apologies if there were other issues we were not made aware of, we stand behind all of our products and would have gladly made it right if we had known there were any additional concerns.Your replacement was promptly shipped out as promised. We did process a refund for the additional replacement shipment as well, at your request, for the one plant that did not arrive in satisfactory condition. We are committed to both your success and satisfaction, and would welcome the opportunity to address any additional concerns you may have. We have built our company on high quality products, timely shipping and excellent customer service. We regret this was not your experience and hope to have the opportunity to regain your trust and business in the future.
Kind *****************************************************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.