Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business several times regarding a simple problem and they have not responded. It is a few bulbs that were not good in my recent order. At the time that I first complained, there were still some more in stock that they could have sent. now I can see that they are no longer in stock. At this point I would simply like a refund. I have ordered a few things from them and hope they bloom in the spring. Some of the seeds I haven't even planted yet. They guarantee them all, but I have yet to see if any of them are good.

  

  Business Response

  Date: 10/21/2024

  Dear Lily, 

  Thank you for sharing your experience with us, we are very sorry to hear some of your bulbs arrived in unacceptable condition. We appreciate you reaching out to let us know about this issue so we could quickly resolve this for you. We want to assure you that weve been in contact via email (attached for your reference).

  As part of our commitment to resolving this, weve sent out a replacement for the affected bulbs that were available as requested. Additionally, for the items that were no longer in stock, weve processed a refund (this is also attached for your reference). We are proud to honor our Dig In Guarantee and hope to regain your trust in the future.

  If theres anything further we can assist you with, please don't hesitate to reach out!

  Kind Regards,

  The American Meadows Team 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instead of microclover, they sent me a competitive week that was neither micro nor clover. Then they proceeded to deny it, even after I sent them photos. I am still fighting this weed in my lawn 4 years later.

  

  Business Response

  Date: 07/29/2024

  Hello *********, 

  We are very sorry to hear of your concerns regarding our Microclover Seed and want you to know that we do fully guarantee all of our products. We would be happy to assist you if you can provide some additional information for us to look into this. 

  We have not been able to find any record of you in our system with the information you provided. Is there a different name, address, email address, or phone number you can share with us so we can look into this? If you happen to have an order number that works too, but any identifying information to help us locate your order will allow us the opportunity to look into this so we can rectify any errors. 

  Are you sure the order was placed with American Meadows? When did you try to contact us? I don't find any record of an email to our team either (at least not with the email address you'd provided). Is is possible this seed was ordered from our company? If it was, please know we stand behind our Dig In Guarantee and will gladly make this right. Every fresh harvest of seed is lab tested for germination and purity, and we would be happy to provide those records for you as well if that would be helpful. 

  Please kindly follow up so we can assist you. You can do so here with the BBB platform, or you are welcome to follow up with us directly so we can resolve this concern. Thank you for taking the time to reach out, we look forward to hearing back.

  Kind Regards,

  ************************* ~ American Meadows

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Attached is the email correspondence including my original order and  following correspondence, as well as a picture of the invasive weed that came from the seeds that were labelled microclover.]
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 08/01/2024

  Hi *********,

  Thank you for including the email and photo, this is very helpful in identifying what's happened. 

  The company you are corresponding with in these emails is Outside Pride, not American Meadows. That would explain why we can't find any record of you being a customer. The order number is not one of ours, and we don't have you in our system. The company you ordered from is: **********************************; - we have no affiliation with them, and those are not our seeds. 

  We do sell microclover, but you didn't purchase yours from us. If you had, we'd absolutely make this right with a replacement, a refund or store credit per our guarantee. All of our seeds are lab tested for purity and germination, and we can always provide those records for your verification. I would recommend you reach back out to the company you purchased these seeds from, Outside Pride, and ask them to fix this for you.  

  Looking at the photo, those look like seedlings of black locust trees. Do you have any in the area? It's possible those were dormant weed seeds in your soil, or it could have been that Outside Pride sent you the wrong seeds. Either way, we are very sorry this has been your experience, we know how frustrating it is to do the work and not get the results you'd wanted. We hope that the company you ordered from is able to resolve this for you, and you're able to get the microclover lawn you've been wanting. 

  Please let us know if there's anything we can do to help, and good luck getting this resolved with Outside Pride. 

  Kind Regards,

  ************************* - American Meadows

  Customer Answer

  Date: 08/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered live plants from this company. When they arrived, two were very wilted, stems were dark, and little to no roots. I contacted the company via email and said I would give the plants some time in the pots to come around, the other plants seemed to be doing well and were planted. After a couple of weeks, I didn't think there was a hurry and I was willing to see if they would live, I contacted them again by email to say the plants did not make it. They proceeded to tell me I should have planted them, there were no refunds if I didn't plant them. They did not state this from my first email, I got no response at that time. There was no reason to plant them, there were very few roots on one and the other none showing. The plants were anise hyssop, I also sent photos of the plants in the second email. Order number *******. Their website also states - You can be confident that your new plants have healthy root systems, and are ready to spring to life once they're planted in your garden. These two plants obviously do not, did not, have healthy root systems.

  

  Business Response

  Date: 05/29/2024

  Hello ******,
  
  Thank you for your previous order. We appreciate your business and are sorry to hear about this disappointing experience.
  
  We never want you to purchase any items you couldn't enjoy in your garden! We appreciate you reaching out via the BBB to share your experience and bring this error to our attention. We see that your original email was originally closed without a reply and that you did indeed let us know about the concerns upon delivery. Our sincere apologies for this inconvenience and oversight on our part.
  
  After reviewing your emails and photos you've provided here we've processed a refund of $21.66 to your previous payment method for the two ************ that didn't arrive in good condition and failed to revive despite your best efforts. You should see those funds in your account within 2 or 3 business days.
  
  Please don't hesitate to reach out again if we can be helpful. We hope to have the opportunity to be of service at another time!
  
  Kind regards,
  *****

  Customer Answer

  Date: 05/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 plants from American Meadows in ******* on April 4, 2024 for $40.15. I ordered 3 Dwarf ************* Weed plants in 3" pots (the only option) for our Monarch Waystation. Not a big order but an important order. When the order arrived yesterday, I opened the box to inspect the plants. I was terribly disappointed. Two of the 3 inch pots had soil, but no plants....the 3d one had a dead twig in it. I immediately called their phone number and their "recording" said I had a 12 minute hold; it was 21 minutes. I was able to leave a voicemail. I called back a second time about 30 minutes later; hold time was to be 16 minutes. I held for 44 minutes and finally hung up. I called back a third time and tried leaving a voicemail with someone in administration hoping my problem would make it to customer service so I picked **************** ***************** isn't an option when you call them.) No one picked up so I left a voice mail. I then used their scan and tried to upload a picture but it wouldn't take the picture from my Android. I did send an through the scan link. To date, customer service is nonexistent. I want a refund credited to the credit card I used, not another shipment of a dead plant and empty pots. As of today (4:02 p.m. CST) I've not received an email, a telephone call, or any form of communication from American Meadows.

  

  Business Response

  Date: 04/18/2024

  Hello ******,
  
  Thank you for your previous order. We are very sorry to hear your shipment arrived in poor condition, that is not what we expected and we offer our apologies for this disappointing experience. We are in peak spring season, and apologize for the slower then normal reply time on our end. 
  
  You can count on us to stand behind our one-year Dig In Guarantee when the unexpected happens. We never want you to purchase an item you couldn't enjoy in your garden!
  
  As requested, we've processed a full refund of $40.15 to your previous payment method for this unsatisfactory shipment. You should see those funds in your account within 2 or 3 business days (if you don't already see them showing up).
  
  Please don't hesitate to reach out again if we can be helpful. We hope to have the opportunity to be of service at another time. Thank you again for letting us know about this experience, and allowing us the opportunity to rectify the situation.
  
  Kind regards,
  *****

  Customer Answer

  Date: 04/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.   The company refunded my money.  Thank you.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed two orders from American Meadows on 20 March 2024, and they stated the ship week was 8 April. Everything was going as planned when one order "shipped" 8 April and the other "shipped" 10 April. However, all they did was print the shipping label, and the tracking with **** still has not updated from this status. I called twice and was told the first time the warehouse dropped off the first order with **** on 8 April. I asked for proof and they said they had none. I was told to just wait. The second time I called it was after both orders had not changed status for at least three days. The second person did not even ask for an order number, my name, or anything. They just stated "this has been happening a lot", though every other vendor I ordered from and who shipped through **** recently has been fine. I emailed them yesterday and am awaiting a response, though do not think that will solve anything. They said they have a 10-day policy after "shipping" before cancelling, though I cannot find evidence of this anywhere on their website or in their emails. This company feels scammy to me and poorly-run. I should have read the other reviews before ordering from them. At this point, I would like a prompt, full refund.

  

  Business Response

  Date: 04/16/2024

  Hello ******,
  
  Thank you for your recent orders. We appreciate you reaching out and offer our most sincere apologies for this extremely unusual and disappointing experience. Please know that we are committed to making this right and stand behind our Dig In Guarantee. We appreciate you bringing this to our attention and will gladly work with you to make this right. 
  
  Your orders should have taken just 3 days to reach you based on average transit time to your location. While we do pack our plants to withstand up to 10 days in transit, that is never the expectation, and we are very sorry that both of your shipments have taken longer than the standard 3 days. We are looking into what caused this, and offer our deepest regrets for the frustration this has caused.
  
  Order # ******* - **** tracking # 9434609105113529365682 - Showing expected delivery on Friday 4/19.
  
  Order # ******* - **** tracking # 9434609105113529167941 - Shows as delivered yesterday (4/15).
  
  Did you receive the shipment yesterday? How did your plants arrive? We're happy to stand behind our one-year Dig-In Guarantee, and committed to rectifying any unexpected issues. We can send replacement plants, issue a store credit, or a refund for any products that did not arrive in good condition. Please let us know how we can assist you and we will gladly do so.
  
  Again, our apologies for this experience, and thank you for allowing us the opportunity to make it right. We look forward to your reply.
  
  Kind Regards,
  *****

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I appreciate the business response, though it does not make me want to ever use them again. It is interesting that one of the shipments which I was told had shipped Wednesday did not actually get dropped off to the post office until yesterday. 
  
  I did receive the other shipment yesterday. It was in abysmal condition. More dirt in the box than in the plants, and many of the plants looked like a rabbit had eaten them down. I have little hope they will survive, though we shall see. I hope the second shipment is in better condition. I provided the business photos as proof of the condition of the shipment. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 2/8/2024 I attempted to purchase 1 lb of wildflower seeds for $9.71 as advertised on their website. When this item was added to cart for checkout the price more than doubled. I reached out to customer service through the provided chat option. The first representative agreed that they could see the listed price and product quantity but had the same issue when added to cart. They spoke with a manager and said it was some sort of glitch and this was the price for 1/4lb. The prices shown on the site show the specific quantity/ weight they are for. The manager then enter the chat after I asked if they would honor the clearly advertised price and he refused. I feel like this is bad business and that this product was falsely advertised

  

  Business Response

  Date: 02/09/2024

  Hello *********,

  Thank you for taking the time to reach out and share your experience with us. That is certainly an unusual error, and we appreciate you letting us know about it. We are very sorry for the inconvenience and frustration this may have caused. We would be happy to honor the price that was showing in error, and agree that is a fair resolution. Our customer care team will be reaching out to you directly to assist with this request. Thank you again for alerting us to this error, and for allowing us the opportunity to rectify this. Please do let us know if there is anything else we can do to help.

  Kind Regards,

  The American Meadows Team 

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************************