Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Xodoplus charge for service I don't need.customer service don't call no show .per still charge every month call stop service per my request not responding. Whatelse I need to do.make this reports thank you ******************************* ************

  

  Business Response

  Date: 01/05/2023

  Hi ******,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. 
  

  It sounds like you signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. If doxoPLUS isnt a good fit for your payment needs, youre welcome to cancel at any time by managing your subscription here: *****************************************************
  
  Our records show you have first contacted our Customer Support Team on January 4th, 2023 and we are currently working with you to resolve this.
  
  If you need further assistance please contact our customer support team at *******************************************, we are happy to help you.
  
  Best, 
  doxo Customer Experience

  
  

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a bill through Doxo for $1064.64 of which I paid. However, upon closer inspection, the bill was to a hospital I never visited. Similarly, the bill of which I paid is being registered as unpaid to the hospital I visited. So now, I am facing the likelihood of paying twice over. Something is going on that is incredibly fishy and is starting to seem utterly fraudulent. I visited ******************* and Doxo says I paid *********************. The money I paid needs to be allocated to the correct doctors office under the account number that is posted.

  

  Business Response

  Date: 01/04/2023

  Hi *******,
   
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. doxo sent ********************* a check on August 2, 2022 per your selection on our bill pay application. This payment was sent via check and was deposited by the ******.
   
  Our records show you have contacted our Customer Support Team on January 3rd, 2023 and we are currently working with you to resolve this.
   
  If you need further assistance please contact our customer support team at *******************************************, we are happy to help you. 
   
  Best, 
  doxo Customer Experience
  
  

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18679232
  
  I am rejecting this response because: I have yet to hear back from anyone on your support team
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/18/2023

  Hello Tristen,
  
  Our records indicate that you first contacted Customer Support on 1/3/2023, our last correspondence was on 1/5/2023. Our Customer Support Team provided you with the copy of the cashed check to ********************* and has requested a return on your behalf. 
  
  doxo will send an update once we have a response from ********************* but we highly suggest you reach out to ********************* for a quick resolution.
  
  

  If you need further assistance please contact our customer support team at *******************************************, we are happy to help you. 
  
  Best,
  doxo Customer Experience 
  
  

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18679232
  
  I am rejecting this response because: I have yet to hear from Doxo on anything regarding this situation, and I have personally reached out to the hospital myself on the matter. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/07/2023

  Hello *******,
  
  Our records indicate that our last correspondence was on January 18, 2023. Our Customer Support Team has provided you with the copy of the cashed check to ********************* and has requested a return on your behalf. doxo has yet to hear back from *********************.
  
  doxo will send an update once we have a response from *********************. If you need further assistance please contact our customer support team at *******************************************, we are happy to help you. 
  
  Best,
  doxo Customer Experience
  
  

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Quick Pass which is Government affiliate to pay a toll fee and their site was the 1st site showing up to pay fee, November 2022. The fee was $2.08 and they charged additional $6 to pay. I got a late notice from Quick Pass so I contacted them to find it hadn't been paid. They were going to check their records and get back to me. December 28th they emailed me saying it hadn't been paid and now I owe $6 more for late fees. Doxo is still saying it was paid Dec 5th. They were supposed to email the same day a copy of the transaction to Quick Pass but have yet to. I still have on file the email I had paid it but Quick Pass does not recognize 3rd party receipt. ****** shouldn't allow this link to be up and being a ***************** I would think Quick Pass should complain.

  

  Business Response

  Date: 01/04/2023

  Hi *******,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. 
  
  Our records show that you reached out to our Customer Support team on December 30th, 2022. doxo has provided you and ************* with the proof of payment showing that the check has been cashed by *************.  
  
  If you need further assistance please contact our customer support team at *******************************************, we are happy to help you. 
  
  Best,
  doxo Customer Experience 
  
  

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to pay a doctors bill online on a doctors office website and searched as instructed on the bill. The Doxo page came up first but used an image and name of my doctors office. I went through the entire process and discovered at the very end (prior to authorizing the payment) that this was a bill paying service. My concern is that they clearly are attempting to deceive the consumer by using the doctors office name and insignia to lure unsuspecting consumers into their bill paying service. I immediately contacted doxo customer services and demanded that all of my personal information be removed from their data storage. This is very troubling and I dont understand how it is legal. They are using the EXACT image and name of the doctors practice. This is EXACTLY how personal and confidential information is compromised and puts the consumer at risk.

  

  Business Response

  Date: 12/23/2022

  Hi *****,

  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. 
  
  Throughout the payment and account set up process doxo provides the attached disclaimer to emphasize that we are a third-party bill pay service: doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by ******* Endocrinology Center.
  
  Our records show that you reached out to our customer support team on December 22, 2022 and doxo has canceled your account on your behalf. 
  
  If you have any questions please reach out to our Customer Support team. Theyre available via live chat at https://support.doxo.com.
  
  Best, 
  doxo Customer Experience 
  
  

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23, 2022 I Summited payment to Lincare through Doxo.; here is the information Transaction *************************************** Total Charge: $77.28, Payment amount:$73.29 Payment Delivery Fee:$3.99. Billing Account Number: *******. Today 12/20/22, I called Lincare, they stated they are not affiliated with Doxo and do not accept payment through them. They also stated several of their other clients have sent payments using Doxo. Lincare is used for CPAP supplies, so not only an I getting fees for nonpayment but am not getting the needed CPAP supplies.I also used Doxo to pay NTTA, information: Transaction *************************************** Total Charge: $18.12 and again getting charged fees for nonpayment because they are not affiliated with Doxo and do not accept payment through them. I would like a full refund of $95.40, so I can Pay the companies directly. I have attempted to contact Doxo, but all they offer is chat, which gets you nowhere because they disconnect after a minute of not replying.

  

  Business Response

  Date: 12/20/2022

  Hi ******,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location.
  
  Our records show that you first reached out to our customer support team on 12/20/2022 and we are working with you to resolve your payment concern. 

  If you need further assistance please contact our customer support team at *******************************************, we are happy to help you. 
  
  Best,
  doxo Customer Experience 

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18616901
  
  I am rejecting this response because: I received an email stating they are refusing to refund me.  How is that working with me?  They took my money and are refusing to give it back.  I need a refund to pay the companies direct since they do not accept payments from third parties.   This had caused issues in getting needed medical supplies. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/11/2023

  Hello ******,
  

  As a reminder, doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. 
  

  Our records indicate that our doxo Payments Team has worked with you to resolve this matter. As previously stated by our doxo Payments Team, your payment to NTTA has been applied per their correspondence. 
  

  doxo sent Lincare a check with the expectation that it would be received by 12/05/2022 pending **** delivery as requested. Lincare has since cashed the check on 12/07/2022, and our doxo Payments Team has provided that proof of payment to you. Any refund owed to you will have to be provided by ******* as they currently have the funds.
  

  In the future we encourage you to reach out to doxo before contacting BBB so that we can better assist you.
  

  Thank you,
  doxo Customer Experience
  

  
  

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18616901
  
  I am rejecting this response because: ******* has repeatedly stated they do not accept payments through 3rd parties and the funds were returned to the 3rd party. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 01/31/2023

  I have attached newest statement and payment history showing the payment through doxo wasnt received 

  Customer Answer

  Date: 02/06/2023

  I have attached the January statement showing a past due balance. 

  

  Business Response

  Date: 02/15/2023

  Hello ******,
  

  As previously stated, doxo sent Lincare a check with the expectation that it would be received by December 05, 2022, pending **** delivery per your selection on our bill pay application. 
  

  On December 8, 2022, the check was deposited by Lincare. Any refund owed to you will have to be provided by ******* as they currently have the funds.
  

  In our last correspondence on December 21, 2022, our doxo Payments Team provided the proof of payment to you with the advice to contact Lincare directly for a quicker resolution as we have been unsuccessful in our attempts for a resolution.

  The BBB is not the forum to assist you with this issue. doxo can be contacted on our online chat to speak with our Customer Support team at ******************************************* or you may call **************.
  
  Thank you,
  doxo Customer Experience 
  
  

  
  

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18616901
  
  I am rejecting this response because: I have contacted Lincare, they say to contact Doxo. I have contacted Doxo many times as well.  I just want a refund from Doxo as they are the ones that actually took my funds. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $10 from LabCorp. The only thing I had done at LabCorp were *************, which my insurance supposedly paid 100% of, but as it was only $10, I figured I'd pay and have done with it. I had to pay through Doxo to pay online. So I entered my debit card info to pay the $10 and now, I'm getting a $4.99 a month fee for some kind of pill paying/protection service from this company that I did not ask for, nor did I know anything about! I thought I was just paying a $10 charge conveniently, and now I'm being scammed for a monthly service fee that I am getting nothing for. I went in and canceled the subscription they claim I signed up for. Apparently, if you pay a bill through their service one time, you have signed on with them indefinitely. They claim it is free to pay the bill, but it wasn't for me. I would like a refund and no further contact from this company ever.

  

  Business Response

  Date: 12/20/2022

  Hello *****,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. 
  
  It sounds like you signed up for doxoPLUS, our subscription program, which offers five protections for secure bill pay, including identity theft protection, credit monitoring, private pay protection, and more. If doxoPLUS isnt a good fit for your payment needs, youre welcome to cancel at any time by managing your subscription here: https://*******************************/subscriptions
  
  Our records show that you have not yet reached out to our customer support team. If you need further assistance doxo can be contacted at https://support.doxo.com/. 
  
  

  In the future we encourage you to reach out to doxo before contacting BBB so that we can better assist you.
  
  Best, 
  doxo Customer Experience
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to pay a bill. I was redirected to Doxo Plus sight and after submitting a payment, I noticed there was no account information listed for the bill I was paying. I then found out this was a 3rd party payer and I wanted to delete the account I just set up. I followed the steps and then a prompt came up stating I could not delete the account when there was a resent payment. This is a very sneaky company and I want nothing to do with it.

  

  Business Response

  Date: 12/20/2022

  Hi ****,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. doxo sent Team Health a check with the expectation that it would be received by 12/28/2022 pending **** delivery as requested. Due to the future dated payment request, account cancellation is not available until the payment has been processed. 
  
  Our records show that you have not yet reached out to our customer support team. ********************** can be contacted at *******************************************. Please contact us at your earliest convenience for assistance on this complaint. 
  
  In the future we encourage you to reach out to doxo before contacting BBB so that we can better assist you.
  
  

  Best, 
  doxo Customer Experience
  
  

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18600957
  
  I am rejecting this response because: I did reach out to the customer support team and they gave me the same canned response as you have here. I want to cancel the payment and have the company return my $10 and cancel any other affiliations the company has with me. As I stated, the company has a very shady business practice and their response to this complaint cements that fact.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 01/11/2023

  Hello ****,
  

  As a reminder, doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. doxo sent Team Health a check with the expectation that it would be received by 12/28/2022 pending **** delivery as requested. Team Health cashed the check on 01/09/2023, if your payment has not been posted to your account please contact doxo immediately and we will work with the ****** to get this resolved.   
  

  Based on the contact information youve provided with BBB our records continue to show that you have not yet reached out to our customer support team. ********************** can be contacted at ******************************************* or you may call **************. Please contact us at your earliest convenience for assistance on this complaint. The BBB is not the forum to assist you with this issue.
  

  In the future we encourage you to reach out to doxo before contacting BBB so that we can better assist you.
  

  Thank you,
  doxo Customer Experience
  

  
  

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed the state of ************ taxes so on November 23rd I went online to pay said taxes. This place doxo popped up when looking for payment options so I paid it thru them 661 plus their fee of ***** I believe which was fine as long as it was taken care of. Fast forward three weeks later the 11th of December I get a letter from ********** stating that I now owe over a hundred dollars more due to the faculty that they never received said payment. I called doxo and representative said she could not help me that she would have a specialist call me back within 24 hours that was Tuesday the 12th. Today is Friday the 16th and still no call and ********** still has no payment which doxo says was delivered on two different days you can choose which one to believe. I paid almost 25 extra dollars for a service that is still not done over three weeks later and I owe more than at the start. ********** says I am not the first one to fall for this somehow when searching them on the web doxo os the first company that pops up and many have fallen for the same thing. Pay them and money comes out immediately and weeks later the bill is finally paid. I would like a refund of the price i paid them for a service they obviously didnt do and if possible the extra hundred paid since I thought it was taken care of by a reputable business which apparently I was wrong. Thank you have a nice day

  

  Business Response

  Date: 12/20/2022

  Hello ******,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location.
  
  Our records show that you first reached out to our customer support team on 12/13/2022 and we are working with you to resolve your payment concern. 
  
  As noted by our customer support team, ********************** sent ********** Tax Innovations a check with the expectation that it would be received by 12/5/2022 pending **** delivery as requested. doxo has provided a proof of payment which states the check was cashed on 12/16/2022. 
  
  If you need further assistance please contact our customer support team at *******************************************, we are happy to help you. 
  
  

  Best,
  doxo Customer Experience
  
  

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18600225
  
  I am rejecting this response because: I paid this bill in November you had the money instantly. Three weeks after I get a bill from them saying I now owe more because they didnt get their payment. You website shows it arrived on the 3rd and the 5th of December not sure how it can arrive on two different days. I called your customer service she said she couldnt help me but would have a specialist call me back with 24 hours. Three days later when I had heard nothing I called yet again and requested a callback which again never came. Finally I filed this complaint with the BBB on Friday and by Tuesday you were emailing me like I was a valued customer when I couldnt even get a return call. Now the check is cashed supposedly two weeks after it arrived at said company. Not sure what company would keep a check for two weeks before processing especially when I called them repeatedly to check and see if they received said check. Your service didnt do what was said and charged me *********************************** to do myself and quite frankly had I know you were a third party service that basically writes a check and puts a stamp on an envelope and mails it weeks after you are already paid it would have cost me under a buck to do myself. ***** practices and I will never do business with you again. I guess my ****** was learned thanks for costing me more than my original debt along with your fee. Ridiculous!!
  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is falsely portraying themselves as being a representative for Arrow Exterminators. They are attempting to fraudulently have me pay through them. They have my credit card info and refuse to delete it. They stated that they are going to make a payment for me and that I will be responsible for it. Arrow Exterminators told me that this company has nothing to do with them. They informed me to contact BBB.

  

  Business Response

  Date: 12/20/2022

  Hi ****,
  
  doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. This payment was sent electronically to Arrow Exterminators on 11/30/2022.
  
  Our records show that you have not yet reached out to our customer support team, in the future we encourage you to reach out to doxo before contacting BBB so that we can better assist you.
  
  If you have any questions please reach out to our Customer Support team. Theyre available via live chat at ******************************************.
  
  
  Best, 
  doxo Customer Experience
  
  

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18580758
  
  I am rejecting this response because: They make it VERY difficult to reach out to them. I want all of my info deleted from their computer and business records. Don't want another email EVER!!! Don't want to hear ANYTHING from them EVER!
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/11/2023

  Hi ****,
  

  As a reminder, doxo is a third party bill pay service that enables consumers to pay and manage all their bills in one location. 
  

  As previously stated, the referenced payment was sent electronically to Arrow Exterminators on 11/30/2022.
  

  Based on the contact information you have provided to BBB, our records continue to show that you have not yet reached out to our customer support team. ********************** has canceled your account on your behalf. 
  

  doxo can be contacted at ******************************************* or you may call **************. Please contact us at your earliest convenience for assistance on this complaint. The BBB is not the forum to assist you with this issue.
  In the future we encourage you to reach out to doxo before contacting BBB so that we can better assist you.
  

  Thank you,
  doxo Customer Experience
  

  
  

• Initial Complaint

  Date:12/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of M ******** ***************** Doxo is using our name and website to get my customers to sign up with them for bill payment. I did not and will not give them permission to use our name or website. Please remove our name from you site.

  

  Business Response

  Date: 12/21/2022

  Hi ********,

  
  Thank you for contacting us about your concern.  Wed like to clear up any confusion regarding doxo and how we process payments. 

  doxo is a third party bill pay portal. Our platform is convenient based- meaning doxo users can pay all of their household bills from one platform.  All payments sent by doxo are on behalf of our user, our direct relationship and agreement is with them. We include many disclaimers stating that doxo is not affiliated with the company they are paying nor is an endorsement given or implied.

  All users must create a doxo account and accept or deny a series of questions regarding the amount of the payment, convenience fee if there is one, and the date when the payment will reach the provider. After a payment is submitted users are emailed a doxo payment receipt. 

  We work very similar to bank online bill pay- strictly remitting payments on behalf of users to multiple providers on their behalf.  All of the information related to our service providers is publicly available information (much like what you would find on other directories such as Yelp or Yellow Pages). doxo users find value and security in the ability to pay all of their bills on one platform.  Because of that,  we do not remove any valid profiles from our directory.  
  

  We have been successfully remitting payment to M ******** **************** on behalf of our mutual customers since January of 2019. If youd like to discuss this further, please reach out to us at *********************************************.  
  

  Sincerely, 
  

  doxo Provider Support Team
  

  
  

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************************