Complaints

This profile includes complaints for RocketReach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RocketReach LLC has 3 locations, listed below.

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  RocketReach LLC

  800 Bellevue Way NE Fl 5 Unit 100 Bellevue, WA 98004-4286

• 

  RocketReach LLC

  135 100th Ave NE Yarrow Point, WA 98004

• 

  RocketReach LLC

  144 N 7th St PMB 421 Brooklyn, NY 11249-2920

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request to remove my email, full name and work location from their website has been rejected. I am a domestic violence survivor who had to move residences and remove all identifying information online including LinkedIn which is where Rocketreach got my information. I have contacted them numerous times and provided evidence with my request for information removal to no avail. The link showing my information is below:*************************************************************

  Business Response

  Date: 02/28/2025

  Dear *****
  
  Re: Erasure Request 
  
  We refer to your data deletion request, which has now successfully been actioned. 
  
  As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process as you can read here.
  
  Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.
  
  Sincerely,
  
  RocketReach

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting removal of my personal profile on RocketReach due to privacy concerns as well as my company profile as it contains inaccurate data.Personal profile URL: ************************************************************** Company profile URL: **************************************************************************

  Business Response

  Date: 02/17/2025

  Hello Carlo,

  Thank you for reaching out. Company profiles on RocketReach are generated from publicly available sources, and our removal policy applies only to individual profiles, not company data.
   
  Since this information is sourced from public records, we are unable to remove it from our database. If any of the details on the page are outdated or incorrect, we recommend updating the information at the original source, as changes there may reflect in future updates.
   
  Let me know if you have any other questions.
   
  Best,

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22944905
  
  I am rejecting this response because: In this case, I am requesting deletion of my individual profile with this URL: **************************************************************

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/21/2025

  Hello Carlo,
   
  Thank you for your request.
   
  We have removed your personal profile found at the following link: **************************************************************.
   
  However, again, we do not remove company profile information, as it is sourced from publicly available data and intended for business-to-business use. Privacy laws apply specifically to individual data subjects and do not extend to company information. If you believe there is inaccurate information on your companys profile, we recommend reaching out to the original data sources or updating your public company listings, as our system periodically refreshes data from these sources.
   
  If you have any further questions or concerns, please feel free to reach out.
   
  Best regards,

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm upset that my information is on the site and I never gave any of my information to be present. I've consistently attempted to go through the process of getting it removed. The process is broken. Over the last month, I've waited on a link to continue through the process and have never received it. At this point, I'm making the formal complaint to get some engagement from RocketReach and my information removed. See the attached file the link to the information that needs to be removed. No need to contact me. Just remove it. I look forward to your swift confirmation that my profile has been removed.

  Business Response

  Date: 02/11/2025

  Dear ***** ********,
  
  Re: Erasure Request
  
  We refer to your data deletion request, which has now successfully been actioned.
  
  As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.
  
  Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.
  
  Sincerely,
  RocketReach

• Initial Complaint

  Date:02/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered that you have my entire resume and professional work history posted on your website and that subscribers can access my personal and work email addresses. I do not want this information public. I tried the request on your site to remove it myself but it does not work. Therefore I am demanding that you remove my information immediately. You are required by law to remove my information upon request. Remove this profile: **************************************************************

  Business Response

  Date: 02/10/2025

  Dear ****** *****,
  
  Re: Erasure Request
  
  We refer to your data deletion request, which has now successfully been actioned.
  
  As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.
  
  Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.
  
  Sincerely,
  
  RocketReach

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't give my consent to post a profile of me on your website and now you're asking my personal email to confirm the information that I never created. Remove my information from your website.************************************************************

  Business Response

  Date: 02/05/2025

  Dear **** ********,
  
  Re: Erasure Request
  
  We refer to your data deletion request, which has now successfully been actioned. 
  
  As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.
  
  Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.
  
  Sincerely,
  
  RocketReach

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction with the continued presence of my companys profile on your platform and the urgent need for its immediate removal. Over the past few weeks, I have reached out multiple times regarding this matter, yet I have not received a satisfactory response or resolution.The information you have published about my company is not only incorrect, but it was also disclosed without any authorization from me or anyone in my organization. This includes sensitive details such as the size and financials of our company. It is unacceptable for a third party to disseminate information about our business without our consent, especially when it is erroneous.Your failure to address this issue promptly has forced me to consider more serious measures. If my company profile is not taken down within a reasonable timeframe, I will have no choice but to escalate this matter to my legal team and pursue civil actions against Rocket Reach. The unauthorized sharing of our information has the potential to cause significant harm to our reputation and operations.I urge you to treat this complaint with the seriousness it deserves and facilitate the immediate removal of all information pertaining to my company from your website and any related databases. This is not merely a request; it is a necessity for the protection of my business.Thank you for your prompt attention to this urgent matter. I look forward to your swift confirmation that my profile has been removed.

  Business Response

  Date: 01/27/2025

  Hello *. ********
  
  Thank you for contacting RocketReach Customer Support.
  
  ********************** takes online privacy seriously and appreciates your patience while we reviewed your request. I can confirm, that as requested, the provided company profile page has been deleted from our site and site map.
  
  Thank you,

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - a website by the name of ************* has posted information without my consent and only offers an option to remove it by entering an email that I no longer have access to there are no other alternatives to remove my information. Ive reached out to them and received no response.

  Business Response

  Date: 01/27/2025

  Dear ******* ******
   
  Re: Erasure Request
   
  We refer to your data deletion request, which has now successfully been actioned. 
  
  As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process as you can read here.
  
  Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.
  
  Sincerely,
  
  RocketReach

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rocket Reach has been selling my information on their website. It has my working experience, email address, and picture. I have tried many different ways to get them to take down my profile but they won't. Here is the link to my profile, ***************************************************************** I do not consent to them having my data and let alone selling it.

  Business Response

  Date: 01/21/2025

  Dear Mirarose Rafuela,
  
  Re: Erasure Request
  We refer to your data deletion request, which has now successfully been actioned. 
  
  As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.
  
  Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.
  
  Sincerely,
  
  RocketReach

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RocketReach posted a significant amount of my personal and professional information online on their website without my permission!! I just happened to ****** my name this morning and found that I am listed on their website with options for people to have access to my email address, phone number etc. if they pay for it ... I DID NOT AUTHORIZE THIS !!!! IS THIS NOT ILLEGAL?! I requested that it be removed, so it better be, but I shouldn't have to request this as it should NOT be posted online for the whole world to see without my permission!!! RocketReach should be shut down ... this should NOT be allowed to happen !!!!

  Business Response

  Date: 01/17/2025

  Dear ****,
  
  Re: Erasure Request
  
  After conducting a search using the information provided, we were unable to locate any personal data about you in our system.
  
  If you believe there is additional information that could assist us in locating the data you are referring to, please provide details such as:
  
  - The email address or account associated with the data.
  - Specific profile links/URLs that can help us locate this information on our site
  - Any other identifying details that could narrow our search.
  
  We remain committed to addressing your concerns and invite you to share more information to assist us further. If you still have concerns, you are welcome to raise them directly with us. Alternatively, you may choose to escalate this matter to a competent public authority if you wish.
  
  Please dont hesitate to reach out if you have any questions or require further clarification.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a RocketReach subscription on December 2nd, from a Black Friday special advertised on their site. It was like 25$ off. There was no discount code used or entered, it was a subscription sale, that implied that this was your monthly price, if you subscribe during the Black Friday sale. Attached is the receipt. NOWHERE on the site, on checkout, or the receipt did it specify that it was for the first month, only. NOWHERE. Typically there is some kind of message, either blatant, or even small print that specifies first month only, but they did not. A month later I get billed for the full amount. I respond with basically "what is going on, why am I being charged for the full amount?". Someone replies that "oh that was first month only". She knows it's a scam, and that it wasn't specified anywhere that the discount was only for first month. Even, see the first receipt, it says it will automatically renew, which would be the amount paid on the receipt! It doesn't say auto renew at full price. I'm seeking a full refund of the $319.88 as I would not have subscribed, had I known (OR IF I WAS TOLD) that it only applied for first month. I can't even used a single credit for contact, so I did use their product at all, yet (was planning on using in Jan, so I subscribed earlier than I would have needed, just to make sure I got the discount going forward). Please help, as this is egregious and maddening. The fact that they lied, and wouldn't even refund me is telling about who they are. They already have a bad reputation, and now I see why. Thank you so much for your help. I have never made one of these complaints before, but this one I simply couldn't let go. I got scammed, they know they scammed me, and they refused to offer any acknowledgment, or remedy. Also, I ONLY opted for the large package because of the deal, which was represented to be in perpetuity. I would have gotten a smaller package, if at all, and I would have gotten it in January. Thanks, ***

  Business Response

  Date: 01/20/2025

  Hello ***, 

  Thank you for reaching out regarding your refund request. 

  Upon a thorough review of your previous correspondence with the RocketReach support team we can confirm a one time courtesy refund has already been processed on January 9, 2025. If you would like a copy of this receipt please reach out to RocketReach support at ********************************** Alternatively you can download the receipt directly from your user portal once logged in. 

  Again we apologize for any confusion in this sale event and have raised your feedback to our team. Please let us know if you have any further questions or concerns. 

  Thank you,