Business Profile

Marketing Consultant

RocketReach LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RocketReach LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

133 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received call from a 3rd party logistics provider soliciting logistics services for my employer, ***** Bahama. The solicitor called me on my personal cell phone to solicit services, which I do not give out my personal cell phone for business purposes, other than for volunteer work with **** County Explorer Search and Rescue. It is annoying to be interrupted by solicitors calling on my personal cell phone for business reasons, and extremely intrusive and problematic when they call during an emergency search and rescue response for which I am volunteering.
Business Response
Date: 01/09/2025
Dear ***** *******,

Re: Erasure Request
We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,

RocketReach
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:01/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have been trying to request ************************* using their "do not sell my info" link on their website to remove my personal information off their webpage. However, when I enter my email I never receive a message indicating that the information was removed or any acknowledgement of my request. I would like my personal information removed for privacy due to a person harassing me over the years. By not allowing me to delete my information, this seems to be in violation of the California Privacy Protection Act. Thanks
Business Response
Date: 01/06/2025
Hello ******,
Re: Erasure Request

We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,

RocketReach
Initial Complaint
Date:01/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This compay has a profile of me on there website
Business Response
Date: 01/06/2025
Dear ***,

Re: Erasure Request

As mentioned in our previous response, after conducting a search using the information provided, we were unable to locate any personal data about you in our system.

If you believe there is additional information that could assist us in locating the data you are referring to, please provide details such as to **********************************************************:

The email address or account associated with the data.
Specific profile links/URLs that can help us locate this information on our site
Any other identifying details that could narrow our search.

We remain committed to addressing your concerns and invite you to share more information to assist us further. If you still have concerns, you are welcome to raise them directly with us. Alternatively, you may choose to escalate this matter to a competent public authority if you wish.

Please dont hesitate to reach out if you have any questions or require further clarification.
Initial Complaint
Date:01/03/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rocket Reach has taken my personal information, including my image, job history, and degree details, from ******** without my explicit permission and is displaying it on their platform. While I voluntarily shared this information on ********, I did not authorize Rocket Reach or any third party to access or use it. Ive removed my image and other details from ******** for privacy and safety reasons, but Rocket Reach continues to display my information, making it available to anyone who searches for it and allowing them to purchase it. I reached out to Rocket Reach, providing them with a screenshot from their site showing my personal information and requesting its removal. However, despite this evidence, they claimed they could not locate my profile and have refused to escalate the matter. After multiple follow-up emails, they have ignored my requests for resolution.
Business Response
Date: 01/03/2025
Dear *******,

Re: Erasure Request

We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,
RocketReach
Customer Answer
Date: 01/03/2025

Complaint: 22763008

I am rejecting this response because: I find your response frustrating and dismissive. To clarify, I did reach out to your support team well before filing this BBB complaint. I sent an email to your support email address approximately a week ago, including a screenshot of the profile with my image and personal data. Despite this, I was told the profile could not be foundwhich makes no sense, given the evidence I provided.

Following that, I sent multiple follow-up emails asking for updates, all of which were ignored. I even explicitly warned that if I didnt receive a response, I would escalate the matter to the BBB. Yet, instead of addressing my concerns or responding appropriately, your team failed to act.

To now be told that I should have contacted your team directly before filing a formal complaint is insulting. The email string I am attaching will confirm that not only did I contact your team multiple times, but I also made every reasonable effort to resolve this matter without escalating it.

I expect you to provide proof that my profile has been permanently deleted and ensure that this issue is resolved. I also need acknowledgment that RocketReach has addressed this issue internally by reviewing the actions (or inactions) of the support team and their management and taking the necessary steps to ensure such failures do not happen again.

Sincerely,

******* *******
Business Response
Date: 01/17/2025
Dear *******,

Thank you for your follow-up and for sharing your concerns. We understand the importance of addressing your request promptly and thoroughly, and we appreciate the opportunity to clarify the matter further.

As previously communicated, your data deletion request was successfully processed on January 3, 2025. At that time, your personal information was removed from our platform, and we confirmed that this erasure would also extend to external search engines like ****** through their routine update processes. This action was taken in response to the evidence and request you provided.

We understand your frustration regarding your experience with our support team prior to this resolution. However, we want to assure you that your request was handled in accordance with our data protection and privacy protocols. While we regret that our initial response may not have met your expectations, we do not advise customers to contact us post-resolution unnecessarily. Our intention in previous communications was to ensure transparency and provide a channel for follow-up should you have any concerns.

To address your specific points:

- Confirmation of Deletion: Your profile has been permanently removed from our system. As noted, external platforms like ****** will reflect this removal as part of their scheduled indexing updates.

- Internal Review: We take your feedback seriously. We are conducting an internal review to assess how your support case was managed and to identify any gaps in our response process. This includes evaluating team workflows to ensure we consistently deliver timely and effective resolutions for all customer concerns.

We apologize for any inconvenience or frustration caused during the process. If you have additional questions or require further confirmation of the deletion, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention and for your patience as we work to improve.

Sincerely,
The RocketReach Team
Customer Answer
Date: 01/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:01/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During a ****** search, I discovered RocketReach profiles with fake images associated with my LLC and my professional work history. This is identity theft that impacts *********************.
Business Response
Date: 01/09/2025
Dear *******,

Re: Erasure Request

We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,
RocketReach
Initial Complaint
Date:12/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've tried to reach out to get my personal information removed from their website. I have not received an email or response.
Business Response
Date: 12/20/2024
Dear ******

Re: Your request

We refer to your data deletion request, which has now been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process as you can read here.

To populate our database, we rely on technology that infers email address composition by reviewing publicly available information relevant to you, e.g. of other employees who work for the same company. We also rely on search technology that scans the web and collects publicly available information from third party websites, such as social media sites, corporate websites and public records. Sometimes, we also obtain data from third parties such as people directories, data brokers, corporate information directories and other entities, or from users of our platform, who have agreed to provide us with access to their address book as part of our Community Program.

We trust that this email addresses your questions. Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,

RocketReach
Initial Complaint
Date:12/19/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personal information in published on Rocket Reach's website (*****************************************************************). In order to submit a request to remove the profile they created of me on their website, I had to provide them with my personal email address. Instead of sending me an email to allow me to request removal of the profile they created of me, Rocket Reach added my personal email address to the profile they have of me. It seems I was tricked into providing them with even more of my personal information in order to try to remove the information they already have of me. Anytime I try to submit new requests to remove the profile they created of me, I receive an error message.
Business Response
Date: 12/20/2024
Dear *******

Re: Erasure Request

We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process as you can read here.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,

RocketReach
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rocketreach are advertising and selling my data withut my consent.They have a profile of me from an old Linked in account, this has an old work email attached to the profile and therefore I can no longer access the email that Rocketreach will only accept to delete the data.(I retired over 6yrs ago!)I have made numerous attempts to email them but they remain ignored by Rocketreach I wish all of my profile data to be removed from their company immediately and none of my info to be sold or passed on to third parties
Business Response
Date: 12/19/2024
Dear Dermot

Re: Erasure Request

After conducting a search using the information provided, we were unable to locate any personal data about you in our system.

If you believe there is additional information that could assist us in locating the data you are referring to, please provide details such as:

The email address or account associated with the data.
Specific profile links/URLs that can help us locate this information on our site
Any other identifying details that could narrow our search.

We remain committed to addressing your concerns and invite you to share more information to assist us further. If you still have concerns, you are welcome to raise them directly with us. Alternatively, you may choose to escalate this matter to a competent public authority if you wish.

Please dont hesitate to reach out if you have any questions or require further clarification.
Customer Answer
Date: 12/19/2024

Complaint: 22705604

I am rejecting this response because
****** ****-**** trains email : my CV reads depot manager old ********** for first great western-i retired 6 yrs ago what other info do you require?

Sincerely,

****** ****
Business Response
Date: 12/20/2024
Dear *******,

Thank you for your request regarding your personal information.

Unfortunately, we are unable to locate a profile with the information provided in your request.

In order for us to further assist you, please contact us with the *** of the profile you are inquiring about or additional information so we may locate it on our end. Please provide details such as:

The email address or account associated with the data.
Specific profile links/***s that can help us locate this information on our site
Any other identifying details that could narrow our search.

Please dont hesitate to reach out if you have any questions or require further clarification.

Thank you,
Customer Answer
Date: 12/21/2024

Complaint: 22705604

I am rejecting this response because:
***********************************************************
The emails probably *************************** but I don't have access to it I HAVE BEEN RETIRED for nearly 7yrs!

Sincerely,

****** ****
Business Response
Date: 01/08/2025
Dear ****** ****,

Re: Erasure Request

We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of Googles regular updating process.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,
RocketReach
Customer Answer
Date: 01/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me
if they have removed all information they hold and advertise concerning me

Sincerely,

****** ****
Initial Complaint
Date:12/05/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personal information is being publicly shared and sold. I did not give Rocket Reach permission to do so. My profile and associated data MUST be removed immediately due to the need for personal safety. I have attempted to make the request via the Claim Profile / Opt Out option, but no email address is recognized which I do not understand at all. Can you kindly request from them to remove my data, I have been trying all sorts of things and they are not cooperating. They have no right to steal information from LinkedIn which I have always deliberately set to strictest privacy. URL: ************************************************************* Thanks so much, I would really appreciate your help.
Business Response
Date: 12/11/2024
Dear ****,

Re: Erasure Request

We refer to your data deletion request, which has now successfully been actioned.

As a result of the erasure, your personal data will automatically be removed from ****** Search as part of ******s regular updating process.

Please do not hesitate to contact us if you have any questions. We invite you to raise any concerns with us first; but you also have the option to make a complaint to a competent public authority.

Sincerely,
RocketReach
Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Ds ***
Initial Complaint
Date:12/02/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct. 20, 2024 we requested for RocketReach to remove our company information and employees' information from their site. They refused and asked for us to create an account to make corrections. ************************************************************************ We informed them that they are violating CCPA as well as CPPA and DPA, and they are jeopardizing my employees right to privacy. What was posted on ******** at some point in the past was per ********* users permission and privacy settings. When employees change their privacy settings, RocketReach does not correct their site immediately with the updated settings. They refused to take action and responded: We are unable to verify your legal authority to make the request on the data subject's behalf and therefore we cannot comply with your request.I asked how I can provide my legal authority to my own company and employees? RocketReach stated "To proceed with your Erasure Request, please provide additional information to verify your authorization, such as proof of authority (e.g., a Power of Attorney) for each data subject you request Erasure on behalf of."They seem to be scammers and do not comply with any consumer privacy rights, as many have complained on this site.I would like my company name and information to be removed from their website as I believe it's my right to ask for removal.
Business Response
Date: 12/03/2024
Hello,

Thank you for contacting us.

Upon additional review of your request our privacy team has successfully deleted your company profile as requested. RocketReach takes online privacy seriously and appreciates your patience while we reviewed your request.

However, as previously explained, requests to exercise data subject rights can only be made by the data subject themselves, or by a third party that is officially authorized to make requests on behalf of the data subject.

To allow us to respond to your Request for individual profile removals, you must therefore provide us with proof of your legal authority to act on behalf of the employees on whose behalf the Request is made such as a signed power of attorney. Without such specific authorization, an employer is not entitled to make requests under the privacy laws on behalf of its employees, and each employee will need to make their own request.

Individuals may opt-out of our service at any time by emailing a request at ********************************************************** that includes the direct link to your profile on our site.

We appreciate your request. As always, please feel free to contact us with any additional questions or concerns you may have.

Thank you,

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RocketReach LLC is NOT a BBB Accredited Business.