Customer ReviewsforBMW Of Bellevue

*** Bellevue has been the absolute worst experience of purchasing an item I've ever had and I would not recommend anyone to this *** location. When I picked up my vehicle on April 30, I bought the extra warranty and insurance after being told it would be super beneficial to have and help with anything that went wrong swiftly. Three days after purchasing the vehicle my windshield cracked (May 3) and I've been trying ever since to get it replaced with very little help. Additionally, there has a been a check tire light on since I picked it up, that I was told would go off. It still hasn't and I can't get a service appointment. It also was missing the floor mats, which I still haven't received. I've been sent to numerous people, it has been a game of telephone. The Sales team and the general manager have been completely unhelpful. The windshield is now cracked completely across almost the entire windshield now. Oh did I mention that I was also 8 months pregnant when I got the car and bought it to have a safe vehicle for my newborn? I now have a newborn baby and I've told to not take it into any car wash and to be very careful driving cause the windshield could shatter. So now, I can't clean my car, I'm scared to drive it, due to the safety and integrity and no one seems to be able to get me a new windshield or new car or anything. I wish more than anything that I would've bought a vehicle from somewhere else with better customer service. For a "luxury" vehicle company this is an absolutely terrible experience and *** Bellevue should be completely embarrassed by how this has been handled and the fact they still can't figure it out and my husband and I are still wasting time trying to chase down help. Oh. also I just got told by the last person I talked to that I was being unresponsive to emails and such - oh sorry, I have a 3 week old baby and am recovering from birth and supposed to be resting and keeping care of my child. Not worried about the safety and chasing down a

I purchased a brand new 2022 *** X5 from this dealership. I did not notice that the *** had a crack in the windshield until it was driven by my brother and sister-in-law. The crack is not in my field of vision so would not have been readily noticeable. It also starts at the very top of the windshield. When I contacted the dealership, I was expecting them to take care of me since the crack was not from a rock and I have no idea how a windshield could crack within two weeks of ownership! They refused to take care of me and replace the windshield. I am sorely disappointed after buying such an expensive vehicle. I do not recommend this dealership. I'm not sure I would ever buy another *** if this is the kind of service I receive.

Very bad service.Brought my car in for minor issues (some alerts were misfiring) on Friday. On Saturday the technician working on my car disappeared. For a whole week they've not been able to find another tech. A week! At **** The guy assigned to be my contact person, ****** ignored my calls and failed to call back multiple times despite promising to do so. Now I find out the car is still without a technician just sitting there and will be so until at least Monday at which point it would already be 1.5 weeks.Don't use this business if you can help it, you'll save yourself a lot of headache.