Reviews
3 Customer Reviews
Review from Clay M
2 stars09/03/2024
I've lived in a property managed by Next Brick for 4 years. Early on, I felt very lucky - they were fast and efficient with repairs, good with communication, and I felt pretty happy overall. Recently they have clearly changed some things. 1. They added a fee direct to tenants, so your rent no longer is actually what you agreed to. 2. They have become very sluggish and inefficient with repairs, and their repairs are cheap and ineffective long-term. 3. After reporting issues in need of maintenance they have incorrectly stated that the lease does not cover these things, and in one flagrant case, sent me terms of a lease that are not present in the lease agreement I signed to prove they are not liable for repairs. In both cases I have refuted, but it's unlikely the rest of their tenants have. In addition, during the winter they took more than a week to repair my water heater. I just want them to be less stingy with repairs. The lease is the floor to what you MUST do, legally, but they aren't even commiting to that.
Next Brick Property Management Response
09/08/2024
Hi *************************,
Thank you for your feedback and for being a long-term tenant. Id like to address your concerns directly:
Additional Fees: The fee you mentioned was outlined in your lease renewal, which you agreed to by signing the updated document. This fee covers services such as credit reporting, ongoing rent collection etc. Adjustments like this are standard as operating costs rise. Many services that were free before COVID-19 now come with a high price tag.
Repairs: After reviewing your work orders, we found no record of the "sluggishness" you described. While there were some complexities with the water heater, both the heater and electrical components were repaired. Our records show we responded promptly using licensed and reputable vendors. If there are unresolved issues, we are open to addressing them.
Lease Terms: Requests such as changing smoke detector batteries or light bulbs are outside the standard lease terms and are communicated clearly, in line with the lease agreement.
Regarding your comment about being "stingy" with repairs: We manage the property on behalf of the owner, who operates within a budget for ongoing repairs.Were committed to providing fair and professional service. If you need further clarification or have specific concerns, feel free to contact us.
Best regards,
*******Review from Joshua R
5 stars07/12/2024
I've had the pleasure of working & collaborating with Next Brick over the past 2 years. One thing, amongst others, that stands out with Next Brick is their ability to adapt and adhere to both owners and residents, focusing on delivery the best service possible for everyone. They strive to create a harmonious experience for anyone they come into contacts with from owners to residents and even vendors. Their growth in the past few years is a testament to their commitment and consistency. I would highly recommend using Next Brick if you are searching for a high value management company dedicated to bringing you results and helping utilize your property to its fullest potential.Review from Charles L
5 stars05/31/2024
******* and his team manage my rental. They've been easy to communicate with and responsive with requests. When I was looking for tenants, they did a great job in keeping me updated throughout the process. I would definitely recommend them to anyone looking for a local property management firm in the ******* area.
Customer Review Rating
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