ComplaintsforCoastal Community Bank
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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This complaint is against Coastal Community bank who handles Aspiration disputes, I have a checking account number ************ there were unauthorized charges on my old debit card ending in 5550 the fraud amount exceeded ******** of my monetary lost What happen to Zero Fraud Liability for its cardholders due to the fraud debit charges and due also to my immediate Family emergency my funds were needed back into my checking account to be able to use for my emergency however I called Aspiration and reported the unauthorized activitys when I notice it the agent over the phone did shut down my debit card and issued another one as of this date I am still waiting on my new debit card. My complaint is that I never received any dispute notices or my provisional credit credited back to my checking account. It seems my dispute was never filed because I never received any communication of the unauthorized debit card transactions and never receive communication from dispute team nor did I received the provisional credit issued back into my account. I've been a Aspiration card member for years and I feel I am being mistreated or dispute never filed even thou I did filed disputes over phone I just want my money back into my checking account of all unauthorized charges in my disputes filed with Aspiration as soon as possible.Business response
08/08/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ********************* relationship with both Coastal and Aspiration, and we are unable to respond to their concerns via the Better Business Bureau. On August 5, 2024, Aspiration contacted ******************* via email regarding their concerns. We thank ******************* for their patience.Sincerely,
Coastal Community BankCustomer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Dispute issue was resolved when I called aspiration this issue is resolved.
Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had my card stolen from me and 9 transactions made on my card July 13th 2024. I woke up the next morning when I saw the transactions and reported it immediately to my bank. I also went straight to the police station and made a report. I followed up with information from the establishments that my card was used at and received video and picture footage from the stores. I also in return gave that info to the police station that was handling my case. I told the officers that I wanted to press charges because all my money was spent on my card. When I reported the transactions to "ONE BANK CARD ", I was told that they would investigate, and I also gave them the police report number along with the card of the officer on the case with email. I was told if they could not make a decision within 10 days that I would receive a provisional refund. Within 2 to 4 days, I received 2 emails saying that my cases were denied without reasoning. I called in several times along with an email asking why and for written reasoning on their decision. I received no reply from this bank. I also let them know my rights as my money is insured and It is unjustified to punish the victim and cause me hardships for my money being stolen. I received no response from that email as well. I am now reporting this bank for not adhering to the laws set for consumers per the ," Violation Of The ************************ Act " . I don't know why this bank is giving so much of a hard time when I am already having hardships from all my money being stolen. I'm seeking help from any agency that can assist me before I contact legal services. ThanksBusiness response
07/31/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ************ relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On July 30, 2024, One Finance contacted ********************* via email regarding their concerns. We thank ********************* for their patience.Sincerely,
Coastal Community BankCustomer response
08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. So far everything is being worked out and is being seen in my favor. Thanks so much.
Sincerely,
*********************Initial Complaint
07/22/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with costal community bank, I do not have a contract with costal community bank, they did not provide me with the original contract as i requested this account was also opened fraudulentlyBusiness response
07/29/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction. However, a review of our records with the information listed on the complaint and attempts to contact the customer for additional information were unsuccessful. As a result, we were unable to locate the customers account. We request additional information from ************************* to aid us in locating their account. If they can provide the partner company name that is associated with their account, it may assist us locate their account. We apologize for any inconvenience this may have caused and will wait for further information from *************************.Sincerely,
Coastal Community BankInitial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My bank account was closed and the closure account check was a Dummy Check (*******) and the amount was wrong. They stole 2 SSDI BENEFIT CHECKS FOR *** ****** (*******) *****= 2214 PLUS DISPUTED AMTS 259.99.I received ABSOLUTELY NOTHINGBusiness response
07/25/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Olivia ******* relationship with both Coastal and Aspiration, and we are unable to respond to their concerns via the Better Business Bureau. On July 16, 2024, Coastal Community Bank responded to Olivia County regarding the check referenced in her complaint. We thank Olivia County for their patience.Sincerely,
Coastal Community BankInitial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I used the card to pay for dental service but the card immediately declined although the funds were available. The amount charged was debited anyway. I requested the issue to be corrected and was told Id have to wait 90 days. I explained that it didnt take 90 days to take the money so it shouldnt take that long to put it back. This is the second time this has occurred. This issue has created a financial hardship. I have named this against the above names financial institution because they sponsor The One Card.Business response
07/18/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ***************************** relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On July 17, 2024, One Finance contacted ***************************** via email regarding her concerns. We thank ***************************** for their patience.Sincerely,
Coastal Community BankCustomer response
07/18/2024
Complaint: 21968476
I am rejecting this response because:
The email I received stated they are investigating. I sent a screenshot of the transaction as well as asked the dentists office to send a ledger to prove they didnt have my money. The only answer Ive received or been advised of is that it will take 90 days to investigate. It didnt take 90 days for this error to occur. The error put me in a bind and is not fair. The app has done this before, however I received my money back in a timely manner. I will send a screenshot again, however I want my money back immediately.Sincerely,
*****************************Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have not received two cash back rewards from a month ago. The first cash back reward was stated by in app support of your mobile banking OneFinance that my first cash back reward had been verified and approved and in my account on may ******* two weeks after the fact. My $5 cash back from that weekend promo was not received either. On June 21 2024. My account is missing $46. The first support agent **** was lazy. Did not read my statements nor the self proclaimed supervisor and the one that followed him. I repeated myself that I had spent a total of $287 which included my two large bill payments. Counting in the other purchases, seeing whatt was reflects, a total of $46 is gone.Not a single one of them bothered to do anything. Ive filed 3 times with the federal reserve board over the poor support and management by your company. And Im filing another one then transferring my funds.Business response
07/01/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to *************************** relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On June 3, 2024, One Finance contacted *************************** via email regarding their deposits and transactional history. On July 1, 2024, One Finance contacted *************************** via email regarding their cash back concerns. We thank *************************** for their patience.Sincerely,
Coastal Community BankInitial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Receive an email offering ******* services. It was never Hulu is was deceiving. I disputed with company and my bank, was not given any helpBusiness response
07/01/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to *********************** relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On June 27, 2024, One Finance emailed *********************** regarding their concerns. We thank *********************** for their patience.Sincerely,
Coastal Community BankInitial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Coastal Community Bank the issuer of the Sable credit card. I do not have a contract with Coastal Community Bank/Sable, Per Federal Rule of Civil Procedure 12(b)(6),Sable (plaintiff) failed to provide detailed verification, digital receipt, including the full account history, proof of debt ownership, and an itemized statement. Upon completing research, this company has several questionable practices.Business response
07/01/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Chikera Shacklefords relationship with both Coastal and Sable, and we are unable to respond to their concerns via the Better Business Bureau. ****************************** should receive an email no later than end of day, July 2, 2024, regarding her concerns. We thank ************************** for their patience.Sincerely,
Coastal Community BankCustomer response
07/03/2024
Complaint: 21871600
I attached the documentation required.
Sincerely,
Chikera ***********Business response
08/02/2024
Thank you for the additional information! As previously stated, the content of this complaint pertains to information specific to ******************** relationship with both Coastal and Sable/Seen, and we are unable to respond to their concerns via the Better Business Bureau. Chikera *********** can expect a response shortly. We thank ****************************** for their patience as we investigate this matter.
Sincerely,
Coastal Community Bank
Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureau,I am reaching out to lodge a formal complaint against BRIGIT/COASTAL COMMUNI for an unauthorized account listed on my credit report. Despite multiple attempts to address this issue with 1STPROGRESS/TSYS/VT directly, the account continues to appear on my report. The details of the unauthorized account are as follows:Creditor Name: BRIGIT/COASTAL COMMUNI Opening Date: 01/27/2022 Account Number: ****** I have never authorized or opened this account with BRIGIT/******************** COMMUNI, and its presence is adversely affecting my credit score and financial reputation. It is crucial that BRIGIT/COASTAL COMMUNI acts swiftly to rectify this mistake and prevent any similar incidents in the future.Thank you for your prompt attention to this matter.Business response
06/17/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ***************************** Kings relationship with both Coastal and Brigit,and we are unable to respond to their concerns via the Better Business Bureau. On June 14, 2024, ****** contacted ******* *********************** regarding their concerns. We thank ******* *********************** for their patience.Sincerely,
Coastal Community BankInitial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I swiped my ONE debit card in a gas pump at a local gas station. Just before I proceeded to pump fuel, I noticed the expensive fuel was selected. The only way to fix this was to cancel the transaction which I did. Once I did this the was a $100 hold on my account. With a balance of $160 I was unable to pay at the pump because you need $100 balance and due to the prior hold there were not enough funds. I was in a hurry and left. So there was no transaction made. Here it is day 7 and I still dont have my money back. You will hear them say some gas stations will do this hold however this is different in my opinion because there was never a transaction made. My kids and I havent ate in 2 days. We need this money. It may not be a lot to a big bank like you but it is to us.Business response
06/13/2024
Hello,
On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to **************** relationship with both Coastal and One Finance,and we are unable to respond to their concerns via the Better Business Bureau. On June 12, 2024, One Finance contacted ********************* regarding their concerns. We thank ********************* for their patience.Sincerely,
Coastal Community Bank
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Customer Complaints Summary
139 total complaints in the last 3 years.
58 complaints closed in the last 12 months.