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Bank

Coastal Community Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coastal Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 202 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had canceled my seen mastercard and had sent a letter to them in February and I never activated the card at all now they want ****** from me and I talk them on phone and said I still have this and it's wreaking my credit report now so what can I do about this they are trying get money out of me for canceled card that not right I think they are trying to scam me out of money

      Business Response

      Date: 05/01/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this
      complaint pertains to information specific to ******* ******** relationship with both Coastal and Seen (Sable), and we are unable to respond to their concerns via the Better Business Bureau. On May 1,
      2025, Seen (Sable), sent an email to ******* ******* regarding their concerns. We thank Annette ******* for their patience.

      Sincerely,

      Coastal Community Bank

      Customer Answer

      Date: 05/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with One now One Pay which is a ***************** under Coastal Community Bank. They claimed i had suspicious activity on my account which would be cleared up in 3 business days. Five days later they closed my account after I made several calls for an update via email. My Social Security was directly deposited into this account for many months prior to my account closing along with deposit of my fathers death benefit from his **************** There was never any fraud or suspicious anything on my part. When they sent the email I originally went onto the banking app and initiated a chat because it its annoying and time consuming to constantly talk to outsourced customer service that leads to a dead end. The calls are exhausting and frustrating every single time. So via chat I was assured I would receive a full disbursement of my remaining funds from my money $671.50 that had been deposited as well as a dispute in the amount of $300 i had with Optimum. I received a check about 10 days later i cashed at Payomatic in good faith which i had no problem doing until i received a letter a week later that one had put a stop on the check and Payomatic now is demanding I pay them back the $671.50 in addition to $30 in bounce fees. Ok so they send me several uncashable or uncerifyable checks in the amounts owed. No bank will allow me to mobile deposit and no check cashing place will touch. I was insisted to take the checks to ******* as One is a ******* company. Nope ******* will not touch the check neither of course they use ************* ti verify their checking transactions. I have called too many times to count and demand that they send me a ************** check those i know cannot bounce. They send me a check from Coastal Communtity A cashiers check looks official right? Nope can't verify that neither i call Coastal they tell me they have many banks under their blanket and can't pull up a check they issued. Fraud is what I feel. I want my money returned!!

      Business Response

      Date: 04/25/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ****** Johnsons relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On April 3, 2025, One Finance contacted ****** ******* via email regarding their concerns. We thank ****** ******* for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2025, I was charged for a 600$ loan from Coastal Community Bank and was reported on my credit resulting a decreased credit score. I did not receive loan amount nor authorized payments to be made to Coastal Community Bank.

      Business Response

      Date: 04/17/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* ******* relationship with both Coastal and ******, and we are unable to respond to their concerns via the Better Business Bureau. On April 16, 2025, ****** contacted ******* ****** via email regarding their concerns. We appreciate ******* ******* patience during this matter.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a coastal community bank credit card, it is a third class credit card, there was a fraud on the credit card amounting to $6600 approximately, they are not taking care of it and harassing me, also blocked me on *******, I tried to contact them on X but to no avail, they blocked me there as well They took one month, and did not change my phone number and email as requested,They asked me to file a police report which I did, now they are not accepting my police report

      Business Response

      Date: 04/10/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Sushant Guptas relationship with both Coastal and Aven, and we are unable to respond to their concerns via the Better Business Bureau. On April 9, 2025, **** contacted ******* ***** via email regarding their concerns. We thank ******* ***** for their patience.

      Sincerely,
      Coastal Community Bank

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23148908

      I am rejecting this response because:

       

      Aven hasnt contacted me regarding my dissatisfaction with the credit card, Coastal community Bank is the one who issued the credit card in the name of ******************, and it is completely responsible, the staff is not professional and harassing me, even after providing them the police reports and whatever they needed 

      Sincerely,

      ******* *****

      Business Response

      Date: 04/18/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to Sushant Guptas relationship with both Coastal and Aven, and we are unable to respond to their concerns via the Better Business Bureau. Aven contacted ******* ***** via email regarding their concerns. We thank ******* ***** for their patience.

      Sincerely,

      Coastal Community Bank

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 17, 2025, I was alerted by my financial institution, ******, regarding unusual activity on my OnePay debit card. After reviewing the transactions, I confirmed that I had not authorized any of them and did not have possession of my ****** debit card and credit cards. In response, ****** blocked the card to prevent further fraudulent use.Subsequently, I received text notifications detailing multiple unauthorized transaction attempts in varying amounts. It became apparent that my debit card was lost or stolen, and an unknown individual had gained access to it. Despite efforts to locate the card, it remains missing. One particularly large unauthorized charge of $1,916.99 was made at a Tropicana establishment in **********. I am a reside in the state of ********!On March 18, 2025, I attempted to open a dispute with ******; however, I was informed that I needed to wait for the charges to either settle or drop off. When the unauthorized charge settled, I formally initiated a dispute (Case ID ************ with ******, which partners with Coastal Community Bank for debit card services.On March 30, 2025, I was notified via email that my claim was denied, and ****** found no error in the transaction. This decision was made just one day before they were due to issue a provisional credit. I have since provided all relevant information regarding the fraudulent transactions, including declined transaction attempts, but ****** has refused to acknowledge the fraudulent nature of these charges.Additionally, I have requested that ****** reopen the dispute (Case ID ************ and conduct a thorough investigation, as per the protection provided under ********************* my limited financial means and ongoing battle with cancer, this unauthorized transaction has caused me significant financial and emotional distress.I am formally seeking assistance in addressing this matter and ensuring that a fair and just resolution is reached.

      Business Response

      Date: 04/11/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* Baichans relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On April 11, 2025, One Finance contacted ******* ******* regarding their concerns. We thank ******* ******* for their patience.

      Sincerely,
      Coastal Community Bank

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23146027

      I am rejecting this response because:

      Onepay and Coastal Community Bank, the worse experience and institution ever dealt with.

      I indicated in addition to my cards, my phone was accessed/stolen and thats likely why someone would have additional access to my One account. 

      Please do your due diligence and solve my dispute accordingly. Law enforcement is at your disposal per the **** police report.

      Sincerely,

      ******* *******

      Business Response

      Date: 04/22/2025

      Hello,

      Thank you for the additional information! As previously stated, the content of this complaint pertains to information specific to ******* Baichans relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On April 22, 2025, One Finance contacted ******* ******* via email regarding their concerns. We thank ******* ******* for their patience.

      Sincerely,
      Coastal Community Bank

      Customer Answer

      Date: 04/22/2025

       
      Complaint: 23146027

      I am rejecting this response because they never resolved the theft from my account and blamed it on technicalities. Lawsuit will follow.


      Sincerely,

      ******* *******

    • Initial Complaint

      Date:03/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with *************** was compromised, I called and file a complaint/dispute as fraud. Someone ACH pulled from my account to something called STEP and Ive never opened an account with them before. I also filed a police report as well & if Im not mistaken , you guys own ***************

      Business Response

      Date: 04/07/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to *** Taos relationship with both Coastal and Aspiration/Mission,and we are unable to respond to their concerns via the Better Business Bureau.  On April 1, 2025, Aspiration/Mission contacted *** *** via email regarding their concerns. We thank *** *** for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up around 5am march 10 2025 to messages saying my phone number was unlinked from cash app I couldnt log in or access my account I called cash app it wasnt business hours so I couldnt reach anyone I emailed them still nuthin after 6 am I got back into my account and all my money was off my account and out of my savings and it was 2 transfers to coastal community bank $2005.53 & $50 i immediately filed a dispute reached out to coastal community bank the first ****** told me get account number to so they can look up the transfer I then called cash app to get info they only gave me the last 4 out the debit card and the transfer code I reached back out to coastal to give them the info a lady yathenia was so rude saying she couldnt do anything for me they cant look up nuthin I asked to speak to the previous ****** I was talking to or someone else she then told me it was nobody else to talk to then hung up since then I been filing police reports contacting lawyers and whoever I can to get this settled

      Business Response

      Date: 03/31/2025

      Following a comprehensive review, Coastal Community Bank was unable to identify the specific fintech partner referenced in the complainants concerns. If the complainant can provide the name of the partner, we will be happy to further investigate. However, at this time, we are unable to proceed without this information.
      Thank you,

      Coastal Community Bank

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase for gas using my ONE debit card. $10.00 transaction in gas, and a $144.21 hold was placed on my card. Common, for these types of transactions. However, ONE Bank states that the hold will be released in ***** hours. It has been past that time frame and now ONE(coastal community), are telling me it could take another week to release the hold. They blame the merchant. The merchant however, released funds, well over 24 hours ago. According to ONE bank, if a PIN number is used, the hold usually lifts in minutes. The is not true. They are holding my money and REFUSE to release the hold.

      Business Response

      Date: 04/04/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* Pavers relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On April 2, 2025, One Finance contacted ******* ***** via email regarding their concerns. We thank ******* ***** for their patience.

      Sincerely,
      Coastal Community Bank

    • Initial Complaint

      Date:03/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt alleged by ***********. There is no agreement between me and ***********, and they have not provided the original contract as requested.

      Business Response

      Date: 04/04/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* Tuckers relationship with both Coastal and ******,and we are unable to respond to their concerns via the Better Business Bureau. We are working with our partners to address the issues identified in this complaint. To protect ******* Tuckers privacy, ****** has responded to them directly. A response was provided on March 10, 2025. We appreciate ******* Tuckers patience as we investigate this matter.

      Sincerely,

      Coastal Community Bank

    • Initial Complaint

      Date:03/20/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a deposit of ******* from the *** and I only received ******* out of the amount deposited.

      Business Response

      Date: 03/28/2025

      Hello,

      On behalf of Coastal Community Bank, I am writing to acknowledge receipt of the referenced complaint. Coastal is eager to resolve any instance of customer dissatisfaction; however, the content of this complaint pertains to information specific to ******* ******* relationship with both Coastal and One Finance, and we are unable to respond to their concerns via the Better Business Bureau. On March 27, One Finance contacted ******* ****** via email regarding their concerns. We thank ******* ****** for their patience.

      Sincerely,
      Coastal Community Bank

    Coastal Community Bank is NOT a BBB Accredited Business.

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