Business ProfileforToyota of Kirkland

Have been going to this deal for almost 3 years for services since I got my 2021 RAV4. I came in for a routine service on 6/21/24. My car was at 33.6k miles. **** I hit 22k miles, they told me my cabin filter needed to be replaced. The rep said I could have it done then or that its included in the 30k maintenance. So, I waited and had the 30k check done at 28k. Bring my car in for the next check at 33.5k and the rep looks at my file and immediately tells me it looks like youre due for a cabin filter replacement. I said I shouldnt be. It was done on the last visit. He said oh, did you get that done somewhere else because I dont see it here. Nope. It was done here.Wait around for 3.5 hrs, and the rep comes to tell me that the tech said my cabin filter was in the red and did I want it replaced. I again said it shouldnt be. It was changed in the last maintenance check 5k miles ago. I asked for a manager who showed me the filter. I reiterated multiple times that I didnt believe it was changed in the 30k maintenance which I paid out of pocket over $400 for. ****** (the manager) assures me that it was that it could have been due to fire season or a harsh winter. I pointed out that fire season hadnt been started yet, and we didnt have a harsh winter this past year. He said well, Im just giving you some examples as to why it may be this dirty. To which I responded and Im telling you none of those events have happened so how did my last filter last 22k and this one only lasted 5k when I have remained in the same area? I also pointed out to ****** what the rep had told me originally when I came in, and he claimed the system only shows the recommendations, not the actual work done.I want a refund for my 30k service because I do believe this service center provided the service that I was charged for. This is fraud.