Complaints

This profile includes complaints for Poulsbo RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Poulsbo RV

  510 Eleanor Ln Mount Vernon, WA 98273-4519

• 

  Poulsbo RV

  22951 Military Rd S Kent, WA 98032-1824

• 

  Poulsbo RV

  2950 Pacific Hwy E Fife, WA 98424-1003

• 

  Poulsbo RV

  12218 Highway 99 Everett, WA 98204-5512

• 

  Poulsbo RV

  2006 136th Ave E Sumner, WA 98390

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is trying to collect money for volunteer repo for 42 foot pull trailer that I paid ****** down that I purchased from Poulsbo Rv 510 ******* *****. ****** Wa. ***** and had for only7 months paid also ****** that ended up with lots wrong with it and it was insured for a year with Poulsbo RV they told me they would charge me if I took it to there lot and then in the mean time I stopped making payments because of mold in trailer , ice build up in refrigerator, sliding glass door key would get stuck in it . Bedroom outside door wouldnt open and shut accrutely . Vent step on it made of plastic breaks. Shower would go hot cold on you. So much to mention. I would appreciate if Poulsbo would at least give me back the ****** and BECU deal with Poulsbo RV to get there money back for loan . Not my fault. Poulsbo RV better use their insurance policy. Thank you please take care of this matter for me . **** sold Zinger trailer for ********* and want me to pay remaining balance ********* , I dont have it nor should I be held responsible Poulsbo RV should for poor quality. I got in a situation that I totally regret. I am poor.

  Business Response

  Date: 04/12/2025

  
  Ms. ********* purchased her 2024 CrossRoads Zinger (**) on or about March 16, 2024. At thetime of her purchase, she signed the Borrower Acknowledgement Form. By signing the Borrower Acknowledgement Form,Ms. ********* expressly acknowledged that 1) her lender would notfinance the purchase if she planned to reside in the *** and 2) that she was financing the ** for recreational use only and not as her primary residence. Also at the time of purchase,
  Ms. ********* received the CrossRoads Owners Manual, which outlined the scope of the
  manufacturers warranty. The Owners Manual directs the customer to bring their ** to the
  dealership for warranty repairs. In addition to the manufacturers warranty, Ms.
  ********* purchased a Vehicle Service Agreement (***) from ** Complete. The *** also
  anticipates that any covered repairs will be performed at the dealership.
  Ms. ********* was fully informed at the time of purchase that she would need to bring her ** to
  the Poulsbo dealership in the event any repairs were necessary.
  Poulsbo fully and timely responded to Ms. ********* when she contacted the dealership
  regarding her **.When Ms. ********* informed Poulsbo of her complaints, Poulsbo repeatedly
  informed her that it did not perform field repairs and that she needed to bring her ** to the
  dealership for inspection and repairs. Depending on the time of year and the scope of warranty
  work necessary, repairs can sometimes take an extended period of time. However, the
  manufacturers warranty expressly identifies this potential delay. Although Poulsbo does not
  perform field repairs, it informed the manufacturer of Ms. ********** complaints. It is Poulsbos
  understanding that the manufacturer contacted Ms. ********* to schedule a mobile technician to
  inspect her ** but she refused the service.
  Because Ms. ********* has refused to bring her ** to the dealership for inspection, Poulsbo
  cannot respond substantively to her complaints about the condition of the **. However, it sold an ** to a member of Ms. ********** extended family who informed Poulsbo that some
  repairs/adjustments had been made, and they did not believe further repairs were necessary.
  Since Ms. ********* purchased her ** less than a year ago, any complaints would likely have
  been covered by either the manufacturers warranty or the ***. However, she refused to bring ***** to the dealership for inspection and repair by Poulsbo. She also refused the manufacturers offer to have a mobile technician inspect the **.
  
  Poulsbo RV does not believe that Ms. ********* is entitled to a
  refund of her down payment.
  To the extent she has identified issues with her *** any repairs would
  be covered by either the manufacturers warranty or the extended warranty that she purchased.
  However, she has chosen not to seek recourse through either warranty.
  
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23152910
  
  I am rejecting this response because:
  Paulsbo RV in **. ****** Wa98273 when I purchased the 42 ft pull Trailer 2024 Zinger  , you knew I was going to be living in it with my daughter ***** ***** and thats why I went with a 2 bedroom and called frequently with all kinds of problems, the manager that was there in the beginning never returned my call most of the time and I then would go to your business and say bring it in or do a trade in . Well you knew I was living in it would be homeless and then want me to put more money on something else so you knew my situation. So there your not being honest . There was a whole lot of things wrong with it within 7 months there is no way could live in it with mold and dust mites and whatever I had got sick went through 2 rounds of antibiotics for my allergies and sinus infection so I had to get out of there and you guys could care less and you supposed to have insurance on it for the first year . So there for I hold you Paulsbo RV responsible for this home that had more problems then anyone could have dealt with and had a used it recreational it would have been terrible I would have gone in and found all these things wrong with it and the insurance on your behalf would have expired at that time . Lily ***************************************** *********

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2023 Forest River on 4/29/23 scheduled for 8/15/23 delivery. Within 4 months it was leaking water from outside and flowing into the walls into the trailer. It was so bad at one point it was coming out of the the front door, bathroom door, and into the underneath storage and out of that onto the ground. They let me know they would not be out to pick it up until 1/17, 3 weeks later. By the time they picked it up it was severely damaged and had mold in every room. The fire place and tv weren't working properly, the bedroom/bathroom door frames had swelled the metal wouldn't cover the frames anymore. Water damage and mold in the bedroom, living room, dinette area, bathroom, and the underneath of the trailer. It shorted out the wiring for the plug ins, tank heaters, the tv, and the fireplace. I asked for a meeting with the lot manager. I have an audio recording of the conversation. They agreed to repair every issue. Since then it has not been completed, they've canceled the walk through twice, 5/10 and 6/8. 5/24 I was told the technicians still needed to do things including another ozone treatment. Canceled on me 6/8 because she had a doctor appt. By this point I finally had enough so I wanted a phone call from the lot manager. I received a call back and discussed all the issues going on. He put me off over and over and finally called back, I was told they would not be able to help me with anything. He said he would not entertain a buy back and if I wanted to consignment sell it I would have to pay a min of $15,000 because it isn't worth as much in this condition. I made them very aware this is not okay, it's a lemon, and I would be taking other avenues to have this resolved. They picked it up on 1/17/24 and still have it and repairs not completed. It's been over 200 days. I have text and phone logs, photos, videos, and a recording of our entire conversation when we discussed all the repairs and they admit no inspection was done before delivery.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2014 Newmar Canyon Star from Poulsbo RV in Mount ****** in February for $120k. The vehicle was located at another Poulsbo store, so we filled out the application to purchase and gave them a deposit to bring it to us. They didn't bring it to us as requested, then the next day the *** was stollen and we had to wait another couple of weeks. We drove to another store just to try and see it, but they were unable to put the slides out or turn on the power. We were entitled to have a walk through and be able to note things to be added to the "due bill" after it arrived. We never got to do that because we filled out the paperwork prior, noted the due bill to be determined since we hadn't seen it, and then the day we went to see it was the day we took it home. They lacked contact the entire time. When we were there, we told them a few things we wanted fixed that we could see. When we took it home, we found a few more things that needed to be done. After several calls back and forth they agreed to fix several items. When we saw it at the other store, it had several DVD player, a cable system and radio system all connected in. When we got it, they were all gone. The store told me it didn't have it but I had pictures. They did nothing to fix that.They fixed a few of the items, half a** like. The sunscreen was still broken and a liability as it blocks the sun while driving and is needs to function properly to safely drive. They removed it, then reinstalled because they said the part they ordered was broken. While in their shop they also cut the wires to the privacy shade and that no longer worked. They said they would fix it. Now fast forward to almost a year later and it still isn't fixed. I have sent dozes of emails & calls asking for updates and getting no responses. I do have it in writing that they would fix it. I have been ignored and I even after I said I would file a B&B complaint if not fixed or responded to the waiting on parts email.

  Business Response

  Date: 11/20/2023

  Our General Manager. ***************************, at our *************** location is reaching out to ****** right now and will be working to get this situation resolved for her.  

• Initial Complaint

  Date:05/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Poulsbo on Apr 29 2023, to look for an *** I met with ************************* one of the sales rep. ****** and I talked first about my intended use for the *** After telling ****** that I will use the ** to park in an ** park and use as my residence because my 1 BR apartment lease of $2,400.00 will expire in end of July and an increase to $2,600.00 will take effect upon renewal. Plus my commute everyday from Lynnwood to Puyallup will save me from gas expenses. ****** suggested to buy a trailer and it is lower cost than a motorized ** and if it will be park in the ** park only. ****** toured me at the lot to look for a trailer. we also looked at some **'s I was shown a trailer that. is a brand new 2022 Crossroads Sunset Trail with the stock# M3128. The options like already installed that this Trailer already have 2 Air Condition installed. I decided I like the trailer. The original price was above $70K and it was on sale for $65K. I explained to ****** that I do not have extra money for down payment, and I asked ****** if they have a loan financier (Bank or ************* that will allow me to take a loan to include in the total loan amount for downpayment. And he said that their loan ******** ********************* will help me with that. ****** talked to his manager and he came out telling me the final price is $65K, I offered for $63K& manager accepted. ******************* helped for the loan application. When all paperworks were done, I received a paper copy with amount of total loan and the down payment subtracted.On Thursday I responded from a txt message of ******, In my response I asked to confirm if the trailer has 2 air condition and he replied there are 2AC's. On ******* message and per request of *************** before I sat down with **** that I have to provide$1K deposit. in the text messages ****** replied, there WAS AN INTENDED SCAM HE SAID THE **** WILL NOT KNOW DWN PMT OF $11K ITEMIZED DEPOSIT. ****** AND **** SHOULD BE FIRED FROM POULSBO FOR TRYING TO SCAM ME.

  Business Response

  Date: 05/24/2023

  We apologize for any miscommunications, or misunderstandings.  ******** approved a loan for you.  The requirement was $10,000 down payment.  The arrangement as discussed with you was $1,000 from you, and $9,000 from Forest River Credit Services. This would have satisfied the Lenders down payment requirement.  There was no underhanded dealings with you, or any lender at any time.  We attempted to explain the process to get a loan approved for you, numerous times.  The screenshots you have added from your Sales person to your BBB complaint also show nothing more than a misinterpretation of facts.  Fact 1:  In order to obtain a loan approval you were required to come up with $10,000 down payment.  Fact 2: You had $1,000.  Fact 3: We could have obtained the additional $9,000 from Forest River Credit Services to fulfill the aforementioned down payment requirement.  Fact 4:  ****** was correct in his statement the bank does not care the origin of the down payment, only that their requirement is fulfilled.
  
  You have no active loan on the ** as you never signed a contract, nor gave Poulsbo RV any money at any time.  Best of luck to you.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20026538
  
  I am rejecting this response because: THE MANAGER IS ALSO COVERING UP THE **** THE SALESPERSON  AND THE FINANCE MANAGER TRYING TO RIP ME OFF OF $1,000.00

  WHERE IS THE MISUNDERSTANDING IN THE ATTACHED DOCUMENTS?

  SEE ATTACHED PRINTOUT OF THE TRANSACTION OF SALE. DOES IT INCLUDE THE $1,000.OO I WILL PROVIDE USING MY CREDIT CARD? WHERE DOES IT SAY IN THE DOCUMENT THAT $1,000.00 WILL BE DEDUCTED FROM THE DOWN PAYMENT SEE ATTACHMENT. ALSO, THE YELLOW DOCUMENT SHOWS THE $1K WILL BE PROCESSED IF I PROVIDED MY CREDIT CARD AND NO MENTIONED OF IT THAT WILL BE DEDUCTED FROM THE DOWN PAYMENT

  THE SALES PERSON KNEW I AM NOT STUPID THAT IS WHY HE IS TRYING TO MADE ME SWITCH TO PHONE CONVERSATION SO THERE WILL BE NO RECORD. SO NOW I HAVE ALL THE ******  

  THE OTHER DOCUMENT ATTACHED SHOWED THE $1K AND NO MENTION OF TO BE ADDED TO THE DOWN PAYMENT . WHEN HE CANNOT PROVIDE ME A STRAIGHT ANSWER HE SENT ME AN OLD PAPERWORK ORDER OF THE INSTALLATION OF THE *** CONDITION. THE TRAILER HAS ALREADY HAVE 2 *** CONDITION INSTALLED.

  IN THE ATTACHED SCREENSHOT OF CONVERSATION, THEY FALSIFIED THEIR OWN SALES TRANSACTION BY PROVIDING ME A COPY OF THE PAPERWORK THAT DID NOT ITEMIZED THE $10K AND $1K. IN THEIR RECORD THERE WILL BE A $1K + $10 K?

  ISN'T THAT FRAUD? WHY THE **** DOESNT HAVE TO KNOW THE $1K?
  

  I WANT THE BETTER BUSINESS BUREAU TO PUBLISH MY COMPLAINT SO BUYERS WILL AVOID THIS DEALERSHIP. THESE PEOPLE SHOULD BE FIRED FROM THIS ESTABLISHMENT, INCLUDING THE MANAGER RESPONDING THAT THIS IS MISUNDERSTANDING. I SMELL SOMETHING BAD THAT IS WHY I DID NOT PROCEED WITH THE PURCHASE. I HAVE MORE SCREENSHOTS OF THE CONVERSATION THAT THE SALESPERSON IS TELLING ME ALL THE LIES ABOUT THE $1K.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a newly Used ** with ***** Miles in July 2022 for $96,000. The ** had existing damage to the Camper Door and Awning from an accident that was not disclosed at the time of sale. I also purchased an extended warranty at the time of purchase and when I got home I found that the awning did not work and the tube that holds the awning was severely dented. I called and agreed to bring the vehicle in for service because it would be covered under the warranty. I was told 3 weeks to make all agreed repairs, after 2 weeks they called me back and asked me if I would like to pay an additional $1,000 to have the tube replaced and against my better judgement, but to avoid a conflict I reluctantly agreed. Now 4 weeks later I called because this ** is my main home and I need it back as soon as possible because I am living in a Hotel, but the manager did nothing but tell me the part was back ordered, there was nothing they could do and to come pick it up or they would start charging me $75 Dollars a day to store the **. I would like to see the internal intake service department paperwork when they acquired this ** because I am certain the damage was noted at the time of their purchase and they should have disclosed or repaired it before offering it to the public. I would also like them to cover the cost of the Awning tube since this was existing damage to a ** that I paid over $100,000 in total to purchase.

  Business Response

  Date: 12/06/2022

  Poulsbo RV is working with the customer to resolve their issues and concerns.

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a "New" Forest River MBS 2400B Motor Home August 27, 2022.There is an issue with a tank showing full but is not full. We have been told it's a software issue and 2 months later after many requests for the ** to be repaired, we're told nope, the software did not fix the issue. We were then told it was a sensor issue and waited until last Friday to be told, it not a senor issue as it did not fix the problem. We got nothing from this point on as to what or when we can expect the repair. We have now made 3 payments on a brand new Motor home we have not had in our possession for more than a few days. We are disgusted with the purchase and feel we can no longer trust what the dealership l leadership is telling us about our purchase. Spending $156,000 dollars in August and now mid November 2022 is unacceptable and we demand assistance. Paulsbo ** ********************. Needs to be held accountable. If they cannot repair, then we should be offered a new ** and or compensated in some manner. Thank you for your time.**** and ***********************

  Business Response

  Date: 12/06/2022

  Poulsbo RV is working with Forest River to resolve the issues. 

  Thank you,

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18398028
  
  I am rejecting this response because: For nearly 3 months our 2022 Forest River Sunseeker 2400B MBS sat in the service department at Paulsbo RV in ******************. **. We were told that we do not know why the tank readings are not reading correctly.  After getting the coach FINALLY repaired, I was watching YOU Tube about programming  Firefly within your coach which was posted 8 months ago. The video, showed how to reset the coach tanks. Why did ******* service techs not know this? All the phone calls back and forth trying to get someone to call us back ultimately  forced me to reach out to ********************** offices in ******* to get resolve on the issues. Paulsbo RV in ****************. Needs training in customer  ********************** and understand what the products they are selling to their customers!!
  
  Sincerely,
  
  ******* And ***********************