ComplaintsforPoulsbo RV

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased 2023 Forest River on 4/29/23 scheduled for 8/15/23 delivery. Within 4 months it was leaking water from outside and flowing into the walls into the trailer. It was so bad at one point it was coming out of the the front door, bathroom door, and into the underneath storage and out of that onto the ground. They let me know they would not be out to pick it up until 1/17, 3 weeks later. By the time they picked it up it was severely damaged and had mold in every room. The fire place and tv weren't working properly, the bedroom/bathroom door frames had swelled the metal wouldn't cover the frames anymore. Water damage and mold in the bedroom, living room, dinette area, bathroom, and the underneath of the trailer. It shorted out the wiring for the plug ins, tank heaters, the tv, and the fireplace. I asked for a meeting with the lot manager. I have an audio recording of the conversation. They agreed to repair every issue. Since then it has not been completed, they've canceled the walk through twice, 5/10 and 6/8. 5/24 I was told the technicians still needed to do things including another ozone treatment. Canceled on me 6/8 because she had a doctor appt. By this point I finally had enough so I wanted a phone call from the lot manager. I received a call back and discussed all the issues going on. He put me off over and over and finally called back, I was told they would not be able to help me with anything. He said he would not entertain a buy back and if I wanted to consignment sell it I would have to pay a min of $15,000 because it isn't worth as much in this condition. I made them very aware this is not okay, it's a lemon, and I would be taking other avenues to have this resolved. They picked it up on 1/17/24 and still have it and repairs not completed. It's been over 200 days. I have text and phone logs, photos, videos, and a recording of our entire conversation when we discussed all the repairs and they admit no inspection was done before delivery.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2014 Newmar Canyon Star from Poulsbo RV in Mount ****** in February for $120k. The vehicle was located at another Poulsbo store, so we filled out the application to purchase and gave them a deposit to bring it to us. They didn't bring it to us as requested, then the next day the *** was stollen and we had to wait another couple of weeks. We drove to another store just to try and see it, but they were unable to put the slides out or turn on the power. We were entitled to have a walk through and be able to note things to be added to the "due bill" after it arrived. We never got to do that because we filled out the paperwork prior, noted the due bill to be determined since we hadn't seen it, and then the day we went to see it was the day we took it home. They lacked contact the entire time. When we were there, we told them a few things we wanted fixed that we could see. When we took it home, we found a few more things that needed to be done. After several calls back and forth they agreed to fix several items. When we saw it at the other store, it had several DVD player, a cable system and radio system all connected in. When we got it, they were all gone. The store told me it didn't have it but I had pictures. They did nothing to fix that.They fixed a few of the items, half a** like. The sunscreen was still broken and a liability as it blocks the sun while driving and is needs to function properly to safely drive. They removed it, then reinstalled because they said the part they ordered was broken. While in their shop they also cut the wires to the privacy shade and that no longer worked. They said they would fix it. Now fast forward to almost a year later and it still isn't fixed. I have sent dozes of emails & calls asking for updates and getting no responses. I do have it in writing that they would fix it. I have been ignored and I even after I said I would file a B&B complaint if not fixed or responded to the waiting on parts email.

  Business response

  11/20/2023

  Our General Manager. ***************************, at our *************** location is reaching out to ****** right now and will be working to get this situation resolved for her.  

• Initial Complaint

  05/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to Poulsbo on Apr 29 2023, to look for an *** I met with ************************* one of the sales rep. ****** and I talked first about my intended use for the *** After telling ****** that I will use the ** to park in an ** park and use as my residence because my 1 BR apartment lease of $2,400.00 will expire in end of July and an increase to $2,600.00 will take effect upon renewal. Plus my commute everyday from Lynnwood to Puyallup will save me from gas expenses. ****** suggested to buy a trailer and it is lower cost than a motorized ** and if it will be park in the ** park only. ****** toured me at the lot to look for a trailer. we also looked at some **'s I was shown a trailer that. is a brand new 2022 Crossroads Sunset Trail with the stock# M3128. The options like already installed that this Trailer already have 2 Air Condition installed. I decided I like the trailer. The original price was above $70K and it was on sale for $65K. I explained to ****** that I do not have extra money for down payment, and I asked ****** if they have a loan financier (Bank or ************* that will allow me to take a loan to include in the total loan amount for downpayment. And he said that their loan ******** ********************* will help me with that. ****** talked to his manager and he came out telling me the final price is $65K, I offered for $63K& manager accepted. ******************* helped for the loan application. When all paperworks were done, I received a paper copy with amount of total loan and the down payment subtracted.On Thursday I responded from a txt message of ******, In my response I asked to confirm if the trailer has 2 air condition and he replied there are 2AC's. On ******* message and per request of *************** before I sat down with **** that I have to provide$1K deposit. in the text messages ****** replied, there WAS AN INTENDED SCAM HE SAID THE **** WILL NOT KNOW DWN PMT OF $11K ITEMIZED DEPOSIT. ****** AND **** SHOULD BE FIRED FROM POULSBO FOR TRYING TO SCAM ME.

  Business response

  05/24/2023

  We apologize for any miscommunications, or misunderstandings.  ******** approved a loan for you.  The requirement was $10,000 down payment.  The arrangement as discussed with you was $1,000 from you, and $9,000 from Forest River Credit Services. This would have satisfied the Lenders down payment requirement.  There was no underhanded dealings with you, or any lender at any time.  We attempted to explain the process to get a loan approved for you, numerous times.  The screenshots you have added from your Sales person to your BBB complaint also show nothing more than a misinterpretation of facts.  Fact 1:  In order to obtain a loan approval you were required to come up with $10,000 down payment.  Fact 2: You had $1,000.  Fact 3: We could have obtained the additional $9,000 from Forest River Credit Services to fulfill the aforementioned down payment requirement.  Fact 4:  ****** was correct in his statement the bank does not care the origin of the down payment, only that their requirement is fulfilled.
  
  You have no active loan on the ** as you never signed a contract, nor gave Poulsbo RV any money at any time.  Best of luck to you.

  Customer response

  05/25/2023

   
  Complaint: 20026538
  
  I am rejecting this response because: THE MANAGER IS ALSO COVERING UP THE **** THE SALESPERSON  AND THE FINANCE MANAGER TRYING TO RIP ME OFF OF $1,000.00

  WHERE IS THE MISUNDERSTANDING IN THE ATTACHED DOCUMENTS?

  SEE ATTACHED PRINTOUT OF THE TRANSACTION OF SALE. DOES IT INCLUDE THE $1,000.OO I WILL PROVIDE USING MY CREDIT CARD? WHERE DOES IT SAY IN THE DOCUMENT THAT $1,000.00 WILL BE DEDUCTED FROM THE DOWN PAYMENT SEE ATTACHMENT. ALSO, THE YELLOW DOCUMENT SHOWS THE $1K WILL BE PROCESSED IF I PROVIDED MY CREDIT CARD AND NO MENTIONED OF IT THAT WILL BE DEDUCTED FROM THE DOWN PAYMENT

  THE SALES PERSON KNEW I AM NOT STUPID THAT IS WHY HE IS TRYING TO MADE ME SWITCH TO PHONE CONVERSATION SO THERE WILL BE NO RECORD. SO NOW I HAVE ALL THE ******  

  THE OTHER DOCUMENT ATTACHED SHOWED THE $1K AND NO MENTION OF TO BE ADDED TO THE DOWN PAYMENT . WHEN HE CANNOT PROVIDE ME A STRAIGHT ANSWER HE SENT ME AN OLD PAPERWORK ORDER OF THE INSTALLATION OF THE *** CONDITION. THE TRAILER HAS ALREADY HAVE 2 *** CONDITION INSTALLED.

  IN THE ATTACHED SCREENSHOT OF CONVERSATION, THEY FALSIFIED THEIR OWN SALES TRANSACTION BY PROVIDING ME A COPY OF THE PAPERWORK THAT DID NOT ITEMIZED THE $10K AND $1K. IN THEIR RECORD THERE WILL BE A $1K + $10 K?

  ISN'T THAT FRAUD? WHY THE **** DOESNT HAVE TO KNOW THE $1K?
  

  I WANT THE BETTER BUSINESS BUREAU TO PUBLISH MY COMPLAINT SO BUYERS WILL AVOID THIS DEALERSHIP. THESE PEOPLE SHOULD BE FIRED FROM THIS ESTABLISHMENT, INCLUDING THE MANAGER RESPONDING THAT THIS IS MISUNDERSTANDING. I SMELL SOMETHING BAD THAT IS WHY I DID NOT PROCEED WITH THE PURCHASE. I HAVE MORE SCREENSHOTS OF THE CONVERSATION THAT THE SALESPERSON IS TELLING ME ALL THE LIES ABOUT THE $1K.

  Sincerely,
  
  ***********************

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a newly Used ** with ***** Miles in July 2022 for $96,000. The ** had existing damage to the Camper Door and Awning from an accident that was not disclosed at the time of sale. I also purchased an extended warranty at the time of purchase and when I got home I found that the awning did not work and the tube that holds the awning was severely dented. I called and agreed to bring the vehicle in for service because it would be covered under the warranty. I was told 3 weeks to make all agreed repairs, after 2 weeks they called me back and asked me if I would like to pay an additional $1,000 to have the tube replaced and against my better judgement, but to avoid a conflict I reluctantly agreed. Now 4 weeks later I called because this ** is my main home and I need it back as soon as possible because I am living in a Hotel, but the manager did nothing but tell me the part was back ordered, there was nothing they could do and to come pick it up or they would start charging me $75 Dollars a day to store the **. I would like to see the internal intake service department paperwork when they acquired this ** because I am certain the damage was noted at the time of their purchase and they should have disclosed or repaired it before offering it to the public. I would also like them to cover the cost of the Awning tube since this was existing damage to a ** that I paid over $100,000 in total to purchase.

  Business response

  12/06/2022

  Poulsbo RV is working with the customer to resolve their issues and concerns.

• Initial Complaint

  11/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a "New" Forest River MBS 2400B Motor Home August 27, 2022.There is an issue with a tank showing full but is not full. We have been told it's a software issue and 2 months later after many requests for the ** to be repaired, we're told nope, the software did not fix the issue. We were then told it was a sensor issue and waited until last Friday to be told, it not a senor issue as it did not fix the problem. We got nothing from this point on as to what or when we can expect the repair. We have now made 3 payments on a brand new Motor home we have not had in our possession for more than a few days. We are disgusted with the purchase and feel we can no longer trust what the dealership l leadership is telling us about our purchase. Spending $156,000 dollars in August and now mid November 2022 is unacceptable and we demand assistance. Paulsbo ** ********************. Needs to be held accountable. If they cannot repair, then we should be offered a new ** and or compensated in some manner. Thank you for your time.**** and ***********************

  Business response

  12/06/2022

  Poulsbo RV is working with Forest River to resolve the issues. 

  Thank you,

  Customer response

  12/06/2022

   
  Complaint: 18398028
  
  I am rejecting this response because: For nearly 3 months our 2022 Forest River Sunseeker 2400B MBS sat in the service department at Paulsbo RV in ******************. **. We were told that we do not know why the tank readings are not reading correctly.  After getting the coach FINALLY repaired, I was watching YOU Tube about programming  Firefly within your coach which was posted 8 months ago. The video, showed how to reset the coach tanks. Why did ******* service techs not know this? All the phone calls back and forth trying to get someone to call us back ultimately  forced me to reach out to ********************** offices in ******* to get resolve on the issues. Paulsbo RV in ****************. Needs training in customer  ********************** and understand what the products they are selling to their customers!!
  
  Sincerely,
  
  ******* And ***********************

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Bought a new 2022 Rv from Poulsbo RV (they told me it was new and it had been recently sold but after 3 days they decided they did not like the bathroom so brought back). So I thought I was buying a new RV. Priced at $139,184.00 we added warranty ect. So total came to $156870.00 I sold them my motor home for $80,000.00 I took it home and few days later found the water in ceiling around vents, ***** water running down door jams and has mold . Poulsbo told me there was nothing they could do as there is no warranty on used RV. I called manufacturer and was told the first buyer bought in June of 2021. I thought I was buying a new RV not someones problem I paid a lot of money for this head ache This site would not let me put the correct Poulsbo Rv it should be this one **************************************************** ***********

  Business response

  05/11/2022

  We've contacted ************** and are working with him to address his concerns. His satisfaction is very important to us and we will be working with him to make sure everything is resolved. 

  Customer response

  06/17/2022

   
  Complaint: 17181302
  
  I am rejecting this response because:

  This is a new RV and the mold company told me it is highly toxic and  not to go in it

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband passed away unexpectedly. We purchased our ** at Poulsbo RV. it is completely paid off, I went back to Poulsbo to help me cosign the sale of my **. My awning on the ** was damaged during the snow. I informed them of this when they took possession of the **. And agreed to pay for the awning to be fixed. I signed a contract, never received my copy of the contract. A week later the sales man **** called me to inform me after signing the contract that they did not want to sell my ** due to lack of parts. They now have my ** and all sets of keys. I want to speak to the manager of consignment *******************************, I've left VMs on his work and cell phone. I was never informed that they could do that, I have no idea if any damage has been done to my ** while in possession of Paulsbo, and I was not informed where they would take my **. I would like an honest response from Paulsbo.

  Business response

  02/28/2022

  Poulsbo RV is working with the customer toward a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩