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Business ProfileforTestClear.com
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 16149 Redmond Way, Redmond, WA 98052-3834
- BBB File Opened:
- 8/12/2003
- Years in Business:
- 29
- Business Started:
- 6/24/1995
- Business Incorporated:
- 7/24/1998
- Type of Entity:
- Corporation
- Business Management
- Customer Service, Manager
- Contact Information
Customer Contact
- Customer Service, Manager
- Additional Contact Information
Website Addresses
Customer Complaints
23 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
51 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Andrew H
06/27/2024
TestClear.com Response
06/28/2024
Upon reviewing the customer's order placed on Friday, June 21, it was shipped via 2 Day Delivery through ***** on the same day. Please note that 2 Day Delivery typically takes 2 business days to reach the customer. As the package was shipped on a Friday, the following business day would be Monday, Day 1 in transit making Tuesday the delivery day when the customer received their order, in line with the expected timeframe.
2 day delivery takes 2 business days to reach the customer.
Shipped on a Friday, the very next business day is Monday.
Tuesday, Day 2 and delivery day when the customer received his delivery, exactly as ordered.
It is important to highlight that despite facing verbal abuse and disrespectful behavior from the customer, we maintained professionalism and continued to assist them respectfully. It is regrettable that the customer has chosen to engage in aggressive and abusive behavior.
The Normal Shipping Policy that the customer agreed with Before he placed his order states:
12.1 Normal Shipping
Orders placed on Friday after 2:00 p.m. Pacific time will not ship until the following Monday. Saturday and Sunday are not considered shipping days for the purpose of transit.
It is worth noting that the review in question is not only untrue but also appears to be malicious and unnecessary. The customer did receive their delivery as per their order specifications. Should you have any further inquiries or require clarification, please do not hesitate to contact us.
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