Customer ReviewsforTestClear.com

We're truly sorry to hear about your recent experience. After reviewing the conversation in question, it's evident that there were instances of disrespectful language and name-calling directed toward our customer service team. Our goal was simply to assist you in using the testing kits effectively, as it appeared from the photos you shared that the caps were still on. Our team reiterated the importance of removing the caps before using the testers, in line with the clear instructions provided both on our website and on the testing packages themselves.
We regret that you feel compelled to seek assistance elsewhere. Our intention was always to ensure you had the correct information to use the urine testing kits correctly. We stand by the clarity of our instructions and have provided them again during our conversation, along with a link to our website for further guidance.
If there's anything else we can do to support you, please don't hesitate to reach out. We value respectful communication and are here to help in any way we can.

Upon reviewing the customer's order placed on Friday, June 21, it was shipped via 2 Day Delivery through ***** on the same day. Please note that 2 Day Delivery typically takes 2 business days to reach the customer. As the package was shipped on a Friday, the following business day would be Monday, Day 1 in transit making Tuesday the delivery day when the customer received their order, in line with the expected timeframe.
 
2 day delivery takes 2 business days to reach the customer.
Shipped on a Friday, the very next business day is Monday.
Tuesday, Day 2 and delivery day when the customer received his delivery, exactly as ordered.

It is important to highlight that despite facing verbal abuse and disrespectful behavior from the customer, we maintained professionalism and continued to assist them respectfully. It is regrettable that the customer has chosen to engage in aggressive and abusive behavior.

The Normal Shipping Policy that the customer agreed with Before he placed his order states:

12.1 Normal Shipping
Orders placed on Friday after 2:00 p.m. Pacific time will not ship until the following Monday.  Saturday and Sunday are not considered shipping days for the purpose of transit.

It is worth noting that the review in question is not only untrue but also appears to be malicious and unnecessary. The customer did receive their delivery as per their order specifications. Should you have any further inquiries or require clarification, please do not hesitate to contact us.

Thank you for the feedback; we appreciate you!

Should you wish to place an order in the future, please hit us up and we'll provide you with a coupon to say thank you for the honest and clear review.

This is a very disengenous review and for some reason, is an incredibly bold move by this customer. This customer willingly and knowingly abandoned his ***** delivery. We can't force a customer to take responsibility for their deliveries. In this case, the customer paid for ***************** on his delivery, missed his delivery attempt as ***** did not have access to his apartment complex, nor was he home to receive and sign for his delivery. Instead of making arrangements with *****, this customer left town, he claims, for a week. He didn't call *****. He didn't call the merchant for assistance. He just ignored and abandoned his ***** delivery. Over 8 days later, he went to ***** to pick up his package to find out, it was abandoned. ***** can only hold a package without communication from the customer for Five business days.

We replaced this customer's Two products for FREE. No charge to the customer to help him with his purposeful abandonment of his merchandise. I wish we could rate a customer because this was exceptionally painful to deal with this customer, provide him with free products only to have him write a dishonest horrible review for receiving FREE products.

Please take the time to research detoxing (by any means, including water detox) and see the side effects. Number one side effect are loose stools and flu like symptoms. The reason for this is that your body is breaking down toxins which can cause flu like symptoms which are typically unpleasant. Detoxing is not a pleasant experience, and is quite difficult. This is any type of detox, they all have the same side effects and are all generally unpleasant.

We'd recommend you pick up some better testers and test yourself to see how you are doing rather than throw the baby out with the bathwater. If you'd like to try further detox or other products, please shoot us an email and we'll happily provide you with an incredibly generous 50% off coupon to help you with that.