ComplaintsforWinCo Foods, Inc.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, the $3.48 lotion didn't have a(n) protect seal on the top of the cover; I believe the tube may have had a(n) possible contaminate involved; I feel a bit awky since my lotion utilization.Sincerely,**************************** ******************************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The incident I am reporting just took place about 15 minutes ago at the Winco store in ****** **. I purchased two bags of BF ***** Eye Steak. Boneless which was place right at the entrance at Winco under Extra saving items. After I checked out and as I was walking outside the store, I noticed something moving inside the pack of meat, then I realized it is a live fly that was still moving inside the pack. I took some pictures and went right back to the Winco employee who was helping me out, she immediately called another person, whom I am assuming is a manager, who simply told me that I can take my money back or replace it.I ended up taking another pack, but I feel concerned honestly and rather grossed out. 5/18/2023 10:40 pm

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 11th 2023 I shopped at Winco in ************** *************************************************** *****. I purchased 2 family packs (6 per package) of Beef *********************. My family has been eating the meat since purchase. We were down to the last 3 steaks. While eating dinner this evening, about halfway through eating one portion of steak, I cut into it again and I saw what I thought was sinew. But after further inspection, and searching, it was actually a tapeworm. Im at a loss as to what to do next, who to report to.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I went shopping and shared a shopping cart with a friend. We live in 2 separate households and were doing 2 different payment methods. We went to the express lane checkout because she had 14 items and I had 6 items. The check out said Around 15 items and since we each had less then 15 items assumed it would be fine. We were then scolded by a person that the original person at the checkout had brought in and then the lead also came with this lady. She didnt identify herself as a lead or manager because she wasnt. There was no posted sign that it was only 15 items per cart even if its 2 separate orders. When I asked for clarification of next time we come in if when I get to the checkout I just need to be holding my 6 items so they arent in the same cart she told me that I needed to stop talking back to her. I told her I was just asking for clarification on if thats how I just need to do it next time. She kept telling me that its the stores policy and I needed to stop talking back to her. If its the stores policy then it needs to state LESS then 15 items in the same cart. I would also like to point out that there where multiple self checkouts open so we were not blocking anybody from checking out. We have also done this multiple times in the past with self checkout with nobody stating it was not ok. If we had gone through the regular checkout we would have had 2 separate orders as well. The people who were in the regular checkout had their carts almost completely full of items. I dont appreciate having my day ruined by being upset for being scolded by a person who is not a manager or lead when I am just asking for clarification!! I didnt raise my voice but she raised hers to talk over me.

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  03/03/23 1:54a.m i usually shop every night at midnight or later and once a month with my food stamps but tonight seemed odd when I walked up to the cashier alone with nobody around and my patience was tested I was 20$ over what I had at the exact moment I shook in gear *** amxiety and politely asked if I can take a sec and i was unkindly rushed to the cashiers desire of it all and line of people that magically came out of nowhere and I was confused and Im on Ssi and need time to think things out I had enough cash but I was being told I cant take off anything I cant have a second and a second cashier cant be called that took 15 minutes to wake up from his nap or something and I was greeted with reality and insubordinate selfishness of other people unluckily but I finally asked where is the other carrier to checkout other people and the checker seemed like he couldnt help me process the transaction on my own peace and I thought that this was this business here say but I was in shock and disbelief about it all and I have more then enough money to cover it all and had to think but its all done now and the stress I never get from people here came today and it was nothing but inconvenience and immature of everyone twice or three times my age at that moment .. I shop here every night alone while my family sleeps to get over death anxiety and social anxiety I have during reg day hours and I spend 100$ a night for two years on my own pace and I cant tell yah how uncomfortable I am with how the Winco employees handled this situation and the guy came out like he was in a nap but I wont come here again unless its worth it please make this right I aint asking for s*** really but a sorry and to train people better and have a 2nd checker in the moment not 15 minutes after he was called and its ******** and Im sorry for shopping here and spending over 2k-3500$ a month here and really regret it now .!.!!!!!!

• Initial Complaint

  01/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Today, Jan 30th 2023 I tried to purchase prepared chicken wings from the Deli at Store #**** at **** AM. The product (salt and vinegar chicken wings) was in the display case, hot and was ready to sell. I was told that the deli wasnt open until 10AM so I was refused service. Since I had promised others that I would bring home chicken I had to buy some day old, less than fresh, cold chicken wings from the deli refrigerator case. Not even the flavor I like. Subsequently, I asked another deli employee for 2 chicken egg rolls and she said yes and proceeded to get the egg rolls for me. I asked yet another employee if the deli was closed until 10 AM. She said yes. Actually, there is no sign about the deli being closed until 10 AM. Fried chicken is sold from the deli and the web URL says the deli is open at 9 AM. ********************************************************************************************* I have been going to this WinCo since it opened and have never been refused service to purchase product that was available and ready to serve until today.Let's recap; fresh fried chicken is sold from the deli, website says deli is open at 9 AM and there is no sign saying can't sell until 10AM yet I can't buy chicken when the product is in the case ready to sell. Really?I guess that fried chicken from WinCo is off my list as day old cold food is just not as good as fresh hot chicken wings. Wouldn't you agree?No resolution or reply is necessary.

• Initial Complaint

  11/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 14th, I went to Winco food in *********** , *********, ****** to buy an oven cleaner ($ ****). The same day, I tried to use it, it was not working properly. Had a very hard time pumping, only liquid was coming out. The day after, I returned the product. I explained the reason why I was returning it, malfuction, only wafter/liquid coming out. They called a supervisor after talking to him, I handed him the receipt and I suggested to check the camera because he was not trusting me. He was able to check me on the camera, and saw the product I purchase, however, he kept denying I purchased the item from the store because .......the product has a long time expiration date and according to him, Winco would never let expired items on the shelves. I have not bought this product from anywhere but Winco, a day ago, I am honest, a senior, and will never make a big deal about $4.00 or any amount. All I wanted to hear is a sorry or an exchange, instead, the ridiculed me. They should be ashamed to have expired items on the shelves. That was a faulty item. I gave the the oven cleaner and the receipt back and said I will not trust them anymore.Sincerely,Afifa

• Initial Complaint

  11/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 11/6 at 1:47 pm, my mom and I were at the check out lane waiting to add our grocerys to the belt. There was a gentleman that was being told he could not use a credit card and he expressed that he did not speak English and called a friend/family member that could help talk to the cashier so he could understand. When he tried to hand her the phone and ask for help she refused and kept repeating that he needed to pay and he kept saying that he didnt speak English. They eventually grabbed his cart and started tossing all of his groceries back in there and were trying to ask him to leave before I walked up and asked to help him speak to whoever he had on the phone. Once I told them he had someone coming they brought him over to the customer service area to wait. But the inability to help this gentleman and have empathy was just absurd. This was at store #**** and the cashiers name was Ebony F.

• Initial Complaint

  09/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 24th, I brought my own bag into this store to do some shopping. When I was almost finished, the assistant manager, *****, accused me, with no evidence, of shoplifting. I asked him to name a store policy that I had broken, as Winco has no rules online nor were any posted in the store against customers using their own bags. He refused to do so, described himself as the all-powerful authority of the store, and bragged about having engaged in this same activity five times a day. At times he appeared to have a visible erection. He also improperly and illegally called 911, despite the situation clearly not being an emergency by any reasonable standard. It is possible that he was just lying about this, as I suspect he was lying about the cameras in the store since even if they did exist, they would prove my story, not his.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 05/11/22, I bough a pound of roast beef. That product was rotten, has phosphorescent coloration.After I ate a little piece of it I got poison stomach and was ill for days.On May 12 I complained to the business but were no more answer received than the automatic one.Yesterday I wrote another complain also including the pictures of the poisoned food.Its dangerous that meat products are selling in bad conditions which can cause illness to costumers.

  Business response

  05/24/2022

  THank you for bringing this to WinCo's attention.

   

  Please contact the store where you bought the product, return the product, if you still have it, or images, along with the receipt. The store should refund you for the product.

   

  WinCo Foods

  Customer response

  05/24/2022

   
  Complaint: 17245469
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** ******

  Customer response

  05/31/2022

  I got sick with that meat, spending 20 days with health problems.

  i guess for the busines could be easy to send to me a gift card with the same value that i spend in that food. 

  thank you.

  Business response

  06/13/2022

  What date was this product bought? At what store was it bought? Does complainant have a receipt indicating original purchase and date of purchase? Has complainant contacted the store where this was bought? 

  Thank you for bringing this to WinCo's attention, but there is very little to go on here that ties the WinCo product to any illness.

  With a little more information WinCo may be able to provide some clarity and/or resolution on this.

  Thank you,

  WinCo Foods

  Customer response

  06/15/2022

   
  Complaint: 17245469
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** ******

  On my original complaint I facilitated that info.

  I bought the product on 11/05/2022, at WinCo Food ************************************, the day after i complaint to the store and I proof of email sent to me for costumer service. 

  The real issue here is the fact that the store was selling a product in bad condition which go against health and consumers regulations.

  I guess their mission is to sell rotten products and cause illness on consumers.

  i still have the meet in a freezer, my next step will be make a case in court against Winco Food. 

   

  Business response

  06/27/2022

  After mentioning legal action against WinCo Foods this chain of correspondence is now at an end. Complainant should now direct all further correspondence from themselves, or their legal representation, to:

  WinCo Corporate Counsel

  650 ****************************************

  *****, ** *****

  Thank you,

  WinCo Foods

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩