ComplaintsforWinCo Foods, Inc.
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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/27/21 l was injured on WinCo's property. Their insurance is stating I am not cooperating when winco refuses. I've made claims, WinCo insurance came to my door, etc. They also refuse mediation with DCBA.Business response
04/22/2022
Thank you for bringing this to WinCo's attention. However, I am not sure what the complainant is asking for here. This is between their insurance company and WinCo's insurance and **************************** which it sounds like have all been involved. Complainant even states that WinCo came to see them. Not sure what kind of follow-up complainant wants, really.
Thank you,
WinCo Foods
Initial Complaint
02/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/20/22, I shopped the Winco on ********* in ***********. I attempted to purchase 2 of the 12oz Impossible meats. The shelf price was $3.98, however they rang up $6.98 each. The cashier called for a lead cashier to assist. He went back and confirmed the shelf price, but said he could only adjust the price of 3 of the same items. When asked why he said it was policy. He could not or would not explain why I could not purchase 7 at the shelf price when for an item that had to purchase limit. He then said the policy was just for a single item price adjustment, but he would allow 3. He got his supervisor who echoed what he said. The price policy was not listed at the register and was never shown to me. Neither could explain why I could not purchase 7 at the posted price and refused to budge. They were rude and discriminatory. Even the cashier questioned them when the lead confirmed the posted shelf price.Business response
02/21/2022
Thank you for contacting WinCo.
the sale item the complainant is discussing had a limit of three items per customer.
Therefore ********************** could only offer the sale price on three pieces.
I hope this clarifies this. Thank you.
WinCo Foods
Initial Complaint
02/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had went to the WinCo foods at 10pm on February 28th 2021, used the *** and I received nothing from the machine,it said it was updating my account, the transmission was for $102.50 usd..it showed up on my transaction report online through the bank current,I contacted the cardtronics corporate office and they were very helpful, contacted the current bank and then they were doing an investigation with the people from WinCo foods in ********** ****************.. however, I was told that they received a message from WinCo foods stating that I have received the transaction for the entire amount of $102.50usd!! That's an outrageous problem and on top of it after having that information the transaction disappeared from the other transaction in my statement! I would like to have my money back, and nothing is being done! This is theft! And it seems like there is nothing I can do but there has to be something that I can do, they are stealing from the customer!Business response
02/14/2022
WinCo will look into this complaint, which happened almost a full year ago. It's very hard to verify a transaction like this so late. Any backup paperwork or information the complainant could provide would be greatly appreciated.
-WinCo Foods.
Initial Complaint
09/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fraud activity at winco in ******* located on ************. Large transactions multiple times. Did not utilize my card never visited this place police report *********.Business response
09/17/2021
Thank you for alerting WinCo to this alleged problem at our store. If possible, please provide the date and the time when you were in the store to verify this happened. Did all the alleged charges take place at a WinCo or elsewhere?
As far as a refund for fraudulent activities, that is between the complainant and their bank.
Thank you,
WinCo Foods
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Customer Complaints Summary
28 total complaints in the last 3 years.
9 complaints closed in the last 12 months.