Complaints

• Initial Complaint

  11/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 14th, I went to Winco food in *********** , *********, ****** to buy an oven cleaner ($ ****). The same day, I tried to use it, it was not working properly. Had a very hard time pumping, only liquid was coming out. The day after, I returned the product. I explained the reason why I was returning it, malfuction, only wafter/liquid coming out. They called a supervisor after talking to him, I handed him the receipt and I suggested to check the camera because he was not trusting me. He was able to check me on the camera, and saw the product I purchase, however, he kept denying I purchased the item from the store because .......the product has a long time expiration date and according to him, Winco would never let expired items on the shelves. I have not bought this product from anywhere but Winco, a day ago, I am honest, a senior, and will never make a big deal about $4.00 or any amount. All I wanted to hear is a sorry or an exchange, instead, the ridiculed me. They should be ashamed to have expired items on the shelves. That was a faulty item. I gave the the oven cleaner and the receipt back and said I will not trust them anymore.Sincerely,Afifa

• Initial Complaint

  11/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On 11/6 at 1:47 pm, my mom and I were at the check out lane waiting to add our grocerys to the belt. There was a gentleman that was being told he could not use a credit card and he expressed that he did not speak English and called a friend/family member that could help talk to the cashier so he could understand. When he tried to hand her the phone and ask for help she refused and kept repeating that he needed to pay and he kept saying that he didnt speak English. They eventually grabbed his cart and started tossing all of his groceries back in there and were trying to ask him to leave before I walked up and asked to help him speak to whoever he had on the phone. Once I told them he had someone coming they brought him over to the customer service area to wait. But the inability to help this gentleman and have empathy was just absurd. This was at store #**** and the cashiers name was Ebony F.

• Initial Complaint

  09/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On September 24th, I brought my own bag into this store to do some shopping. When I was almost finished, the assistant manager, *****, accused me, with no evidence, of shoplifting. I asked him to name a store policy that I had broken, as Winco has no rules online nor were any posted in the store against customers using their own bags. He refused to do so, described himself as the all-powerful authority of the store, and bragged about having engaged in this same activity five times a day. At times he appeared to have a visible erection. He also improperly and illegally called 911, despite the situation clearly not being an emergency by any reasonable standard. It is possible that he was just lying about this, as I suspect he was lying about the cameras in the store since even if they did exist, they would prove my story, not his.

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 05/11/22, I bough a pound of roast beef. That product was rotten, has phosphorescent coloration.After I ate a little piece of it I got poison stomach and was ill for days.On May 12 I complained to the business but were no more answer received than the automatic one.Yesterday I wrote another complain also including the pictures of the poisoned food.Its dangerous that meat products are selling in bad conditions which can cause illness to costumers.

  Business response

  05/24/2022

  THank you for bringing this to WinCo's attention.

   

  Please contact the store where you bought the product, return the product, if you still have it, or images, along with the receipt. The store should refund you for the product.

   

  WinCo Foods

  Customer response

  05/24/2022

   
  Complaint: 17245469
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** ******

  Customer response

  05/31/2022

  I got sick with that meat, spending 20 days with health problems.

  i guess for the busines could be easy to send to me a gift card with the same value that i spend in that food. 

  thank you.

  Business response

  06/13/2022

  What date was this product bought? At what store was it bought? Does complainant have a receipt indicating original purchase and date of purchase? Has complainant contacted the store where this was bought? 

  Thank you for bringing this to WinCo's attention, but there is very little to go on here that ties the WinCo product to any illness.

  With a little more information WinCo may be able to provide some clarity and/or resolution on this.

  Thank you,

  WinCo Foods

  Customer response

  06/15/2022

   
  Complaint: 17245469
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** ******

  On my original complaint I facilitated that info.

  I bought the product on 11/05/2022, at WinCo Food ************************************, the day after i complaint to the store and I proof of email sent to me for costumer service. 

  The real issue here is the fact that the store was selling a product in bad condition which go against health and consumers regulations.

  I guess their mission is to sell rotten products and cause illness on consumers.

  i still have the meet in a freezer, my next step will be make a case in court against Winco Food. 

   

  Business response

  06/27/2022

  After mentioning legal action against WinCo Foods this chain of correspondence is now at an end. Complainant should now direct all further correspondence from themselves, or their legal representation, to:

  WinCo Corporate Counsel

  650 ****************************************

  *****, ** *****

  Thank you,

  WinCo Foods

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Overcharging, **** padding, and possible fraud. Please, for the details, refer to the attached document titled STATEMENT OF FACTS and RESOLUTION SOUGHT.

  Business response

  05/23/2022

  Given the nature of this request and what complainant is requesting from WinCo, they should contact WinCo's Corporate Counsel at the WinCo *************** ******************************************************************************** *****.

   

  Thank you.

  Customer response

  05/23/2022

   
  Complaint: 17237826
  
  I am rejecting this response because:

  I am baffled by Wincos initial response to a simple request to make things right.  If the responder who received my complaint is not equipped to handle it, then he or she and/or the BBB should send my complaint to the companys office that can address the issues that I raised.  
  
  Please understand that my grievance is very easy to resolve.  All that Winco has to do is issue a $10.46 refund, as explained in my Statement of Facts.  This is not a federal case, and should not be treated as such.  I am not interested in litigation, but I do expect the company to abide by good standards of customer service, which include (but not limited) the following:   Put your customers first.  Always listen to your customers and treat them with respect.  Be willing to go the extra mile for your customers.  Make things easy for your customers.  Check customer satisfaction levels, and make things right when a customer complains about something that is plainly wrong with the service they received. 
  
  Sincerely,
  
  ***********************

  Business response

  06/13/2022

  Looking at the receipt the customer did get overcharged, but it is because the item got rung up twice, not because the tag was a different price than the actual NCR retail. If you look at the receipt on top of the item in question it has a 2 @ ****, which equals the amount of $6.48. In reading the complainant's statement. it looks like WinCo already refunded the over-charge.

  Complainant is asking to be fully-refunded because they believe our tag read a different price, which they were then charged for. However, the tag and the register both matched the same price. Attached is a picture of WinCo's accurate scan policy.

  Complainant is also stating that they were charged for a produce item that they didnt buy. Our store manager reviewed the video from the day and saw that what complainant is is talking about it is a produce item that had a damaged bar code on it. In this case our cashier had to input this code to be able to ring him up for that item.

  
  WinCo believes our employee owners did everything the way they were supposed to and that customer did receive refund for the item that was rung up twice and, as the video shows, customer did take the produce item." ********************** does not share internal security video, but Store Manager's report has been verified by other members of the store management staff.

   

  Thank you, 

   

  WinCo Foods

  Customer response

  06/15/2022

   
  Complaint: 17237826
  
  I am REJECTING this response because:  Please refer to the attached two pages for the details, uploaded document # CCF06152022 pdf.  Thank you.
  
  Sincerely,
  
  Winco Customer and Complainant
  

  Business response

  06/17/2022

  If complainant wants, they can take the receipt back to the store and get their full refund. Any further communication, as stated in the first response, should be sent through WinCo's legal department. The answers this person is seeking from WinCo are handled on an internal basis and findings are not shared with the public. We have reviewed WinCo's part in this, including video review and talking with the employees on-site. We are satisfied the situation was handled correctly. 

  Thank you,

  WinCo Foods

  Customer response

  06/21/2022

   
  Complaint: 17237826
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  06/23/2022

  The company stated, in relevant part:  IF COMPLAINANT WANTS, THEY CAN TAKE THE RECEIPT BACK TO THE STORE AND GET THEIR FULL REFUND.  (Emphasis added).  I take this to mean, if I am not mistaken, that the company is willing to issue a full refund on my entire purchase ($100.06), merely upon my presentation of the receipt to a local Winco store.  I kindly request Winco to confirm whether their understanding of the Full Refund offer comports with mine; if not, they should specify what they mean by a full refund, so that we may avoid additional misunderstandings and be able to proceed in an intelligent manner to resolve our differences.  As for the companys contention that the local store did nothing wrong at the cash register and shortly thereafter, with which I respectfully disagree, the Grocery Payment Receipt speaks for itself, and renders the exculpatory information or rationalizations untenable.  Unfortunately, the allegations of having conducted a video review and on-site discussions with the local Winco owners/employees, in view of Wincos refusal to share their findings with the affected customer, are insufficient and have no probative value.

  Please send this message to the business, so that they may respond.  If there's a way to upload the foregoing message to your website directly, let me know and I will follow your instructions.  Thank you.

  Sincerely,

  Business response

  07/11/2022

  Yes, as stated previously. Complainant can please respond to this email with their contact information and the Store Manager will reach out and WinCo will refund the purchase.

  Customer response

  07/15/2022

  Re:  Complaint: 17237826
  

  I am rejecting this response, temporarily and conditionally, to enable the company to receive the following message:  
  
  To WINCO:  Thank you for your recent clarification.  I accept your offer to refund the payment that I tendered on May 19, 2022, in the amount of $100.06.  You asked me to provide you with my contact information, to enable the local store manager to issue the refund.  In this respect, refer to the information that is already in the complaint file, a copy of which you received from the BBB.  That information is current and has not changed, except for the phone number, which is in the process of being changed.  Please send me a refund check to my mailing address of record, postpaid and in a securely-sealed envelope, via **** Mail.  If this is not possible, let me know (without delay), so that we may consider an alternative arrangement.  Thank you.  
  
  Sincerely,
  
  Complainant/Consumer

  
  

  Business response

  08/02/2022

  Please take the receipt to the store, to the **************** counter, and ask for the Store Manager. They will be made aware that you are returning for the refund. If you have anything else you wish to discuss with WinCo Foods, from this point forward, please direct it through WinCo Foods *************** in writing, to ********************************************************************************, *****. 

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/27/21 l was injured on WinCo's property. Their insurance is stating I am not cooperating when winco refuses. I've made claims, WinCo insurance came to my door, etc. They also refuse mediation with DCBA.

  Business response

  04/22/2022

  Thank you for bringing this to WinCo's attention. However, I am not sure what the complainant is asking for here. This is between their insurance company and WinCo's insurance and **************************** which it sounds like have all been involved. Complainant even states that WinCo came to see them. Not sure what kind of follow-up complainant wants, really.

  Thank you,

  WinCo Foods

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩