ComplaintsforAmazon.com

Ecommerce

Additional Complaint Information

Customer Complaint:

For complaints submitted against Amazon.com regarding information required to be submitted for a refund to be provided, BBB has confirmed with the business that they may be requiring additional information from consumers in order to process requested refunds. BBB recommends reaching out to Amazon directly for additional information regarding any such requests.

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Initial Complaint
07/19/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Just like my last complaint against Amazon, they played games with me, transferring me endlessly so I couldnt get a replacement for their failure to deliver half the order. I want the entire order comped. Give me the cortisone. And give me back *****
Business response
07/20/2024
Hello Crystal,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your order #***-1187508-9785809.

I understand that you wish to get replacement for the items on the above order,

Upon reviewing, I see that a full refund worth $33.71 has been issued on this order on July 19, 2024 to your original payment method which would be processed by your bank within 3 to 5 business days.

Further I also see that a refund worth $14.90 has been issued towards 2 months Prime fee as a token of apology for the inconvenience this issue has caused.

In this case, since a refund has already been processed on the order, we can no longer issue any replacements on this order.

I shall forward your feedback about your experience with our customer support team to the concerned leadership team for further coaching.

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer response
07/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********
i sent this message to the Amazon bbb email address of their own
The refunds were only given after I forwarded my complaints to the bbb and WA attorney general. So it wasnt easy. Regardless, I sent this to executive email who sent me a message:

I received the cortisone cream when I went to check the mail this morning. It was definitely not there when I picked up the drinks yesterday morning. If you check delivery picture, you can confirm for yourself, there was only one bag. So did the driver find it and come back? Since I received the cream, I will remain a customer. Thank you for the 100$, it is good to know the treatment I received is not appropriate.
so I accept

Sincerely,

*****************************
Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding the ongoing issue of counterfeit products being sold on their platform and the lack of effective verification to protect consumers.Description of the Issue:On two separate occasions, I purchased what was advertised as a new DVD boxset of the Looney Tunes Golden Collection (Volumes 1-6) on Amazon. Both times, I received counterfeit copies, despite ensuring I bought from reputable sellers. This has caused significant frustration and financial loss.Upon discovering the counterfeit nature of the products, I contacted Amazon for assistance. While I was able to secure refunds, the underlying issue of counterfeit products being sold on their platform remains unaddressed. The prevalence of bootlegs on Amazon undermines consumer trust and results in financial and emotional distress for customers.Impact on Consumers:As a dedicated fan of ************ Animation, I am deeply disappointed by the prevalence of counterfeit products on Amazon. This situation affects not only me but also many other consumers who are seeking authentic copies of these classic cartoons and other products.Desired Resolution:I am seeking the following resolutions:Amazon should implement more stringent verification processes to prevent the sale of counterfeit products on their platform.Improved support and clear steps for consumers who encounter counterfeit products, including efficient reporting and resolution mechanisms.Enhanced measures to identify and remove sellers who repeatedly list counterfeit products.I believe that addressing these points will help protect consumers from counterfeit goods and ensure that Amazon maintains its reputation as a trusted marketplace.Thank you for your time and assistance in this matter.
Business response
07/19/2024
Hello ****,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry about the issue you faced with your order 'Looney Tunes Golden Collection'.

I understand that you are disappointed with the items you received.

Upon reviewing, I see that both the orders you provided were sold by different sellers.

In case if you received exactly same item more than once in same condition, I shall escalate this for further investigation.

However, I shall forward your feedback to the concerned team about the issue you faced.

You can visit the below page to report the counterfeit products:
******************************************************************************

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I has returned a meat slicer and received confirmation of return and refund. A few weeks ago I was notified that I was going to be getting a retro chargeback due to not receiving the right item. I contacted Amazon CS and was told the retro chargeback was taken off. Just today I get another email stating that I was charged the amount for the item. I contacted 2 different CS reps and both claimed they submitted for refund. However my trust is fully deteriorated with Amazon. I need to see some concrete proof of this refund before I am satisfied.
Business response
07/19/2024
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5316206-4913034 regarding refund for the charge made for the item you returned.

I'm sorry for the inconvenience caused due to the additional charge made on your card.

Based on order details, our concern team confirmed that the item is returned and refunded the charge of $106.61 back to your original payment method on Thursday, July 18, 2024.

You'll receive the refund within 3-5 business days and you'll not be charge further as the is updated as item returned.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

Customer response
07/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****
Initial Complaint
07/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
the seller was a third party seller- MOBILESUPPLY- the seller was very rude and disrespectful. I want a full refund and them reported. They wont give me a full refund back without me returning the phone. I dont have another phone I could use till I get another one.. it was an iPhone 11 Pro.
Business response
07/18/2024
Hello,

Thank you for reaching out to **. We have reviewed the issue filed for the Order ID ******************* and based on the circumstances, we require the customer to return the item to be eligible for a full refund.

As per our return policies, the item must be returned to the seller for a refund to be processed.We notice that the seller has issued a 50% partial refund as compensation for the issues the buyer has with the item. If the customer wishes for a full refund on the order, they must return the item to the seller using the label provided through their return request. Once the return is complete, the seller will inspect the item and issue a refund in accordance with our policies.

Sincerely,
Amazon.com
Customer response
07/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Promotional codes of advertisement didn't work in my cart. I chat Amazon who said they would refund the promotional value once the items were delivered. There is proof of this in my chats with Amazon 7/15 prior to purchase and seconded via email 7/15 3:08pm. Items were delivered and I reached out for my refund and they have refused. This is false advertising and they have robbed my money. I want my rightful refund for the promotion that was advertised!
Business response
07/18/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the issue regarding promotion code not being applied on your order.

Upon checking I see that there is coupon of $30 already applied on this order and for any order you can only apply 1 promotional code or coupon, since the $30 coupon was applied on order ending with ***** we won't be able to add another coupon on this order or refund the price of it.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer response
07/18/2024

Complaint: 22006887

I am rejecting this response because: I had that coupon clipped and the promo page still said I was eligible for buy one get one free. Please see screenshots. Again, not honoring the promotion is false advertising and you have stolen my money. I will pursue legal recourse if necessary.

Sincerely,

*************************
Initial Complaint
07/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 7/10 I placed an order for computer parts from this business. Upon assembly and testing, the motherboard was defective and DOA without visible shipping damage. Amazon insists it was fulfilled by a third party seller and they cannot replace it; the seller insists it was fulfilled by Amazon and he cannot replace it. Neither party is willing to take any action on this issue other than a slow return process which will take longer than the window I have to return the other parts on the order - parts I literally cannot confirm working without a motherboard.
Business response
07/18/2024
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the issue regarding the motherboard from the order ending with 9425.

Upon checking I see that the only option available from our end is to return the item for a refund and we do not have an option for replacement and if you like to have any issue settled with the item you would need to contact the manufacturer and not the seller, in this case, ASRock store.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************
Customer response
07/18/2024

Complaint: 22006045

I am rejecting this response because it does not compensate me for the cost of the non-functional hardware Amazon provided instead of the product I ordered. Please initiate a refund immediately to avoid further escalation of this case, thank you.

Sincerely,

*************************
Initial Complaint
07/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was supposed to receive a refund of $191.53 for ORDER # ***-85***32-1273821 which is a AquaPad Breeze Water Cooling Mattress Pad, 5 YR AquaCare, Remote Control, ********************** Technology, Smooth, Hydro Cooled Mattress Topper, Bed Chiller (63x28 (Twin/Twin XL/Half Queen)) from NEAT LA. They issued me refund for defective product. My bank account was closed on May 8th and refund went to that account on May 15th. Chase bank told me that the refund was returned to Amazon since the account was closed before the refund was issued. Amazon tells me that the refund still went through, and ***** is telling me that that is impossible since the account was closed before the refund was issued.
Business response
07/18/2024
Hello,

I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your Order ID: *******************. I can certainly understand your request and Upon checking, I see that refund has been issued to your original payment on: Wednesday, May 15, 2024 at 8:16 PM (PDT) of $191.53. We won't have the option to manually issue the refund to different account or won't have the option to login to customers bank and collect the funds back.

In this situation, If your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new card. If you no longer have a credit card with the issuing bank, they should issue you a refund check. Please forward this email to your bank and request them to assist accordingly.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer response
07/18/2024

Complaint: 22005925

I am rejecting this response because:
If you read the attached screenshot of the response i received from Chase, they indicated that they did not receive any refund from Amazon after the account was closed. That response was made on June 14, nearly a month after the refund was issued.

*************************
Initial Complaint
07/17/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Amazon Prime Business.Our Buy Now button (1 click) setting is faulty. It is enabled, but the button keeps disappearing.Please advise.
Business response
07/18/2024
Hello *******************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've checked the issue regarding 1-click settings.

To help you with this, I've raised the issue with our concerned team and will be following up with them.

Once they respond, I'll email you with the details.

I hope this helps! We look forward to seeing you again soon.
Regards,
****************

Customer response
07/19/2024

Better Business Bureau:

I will await Amazon's solution.

Sincerely,

*******************************
Initial Complaint
07/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied a giftcard balance to my amazon account. Shortly thereafter, amazon decided to disable my account causing me to loose my giftcard balance. Amazon will not let me spend this giftcard with another account. I have contacted amazon multiple times to enable my account to no success.I want to either use my giftcard elsewhere, or for amazon to unblock my account such that I can spend my amazon giftcard. The email on the account is **********************
Business response
07/18/2024
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am so sorry about the issue you faced with your account.

Upon reviewing, I see that an email has been sent to you from our Amazon Account ******************** team confirming you that your account is now eligible only for digital purchases and is restricted to place any physical orders.

In this case, I am afraid that we cannot modify this decision and if you wish to appeal the same, you can respond back to the same email sent by the team.

However, you can still use your gift card balance to pay for your digital purchases on the same account as the gift card balance can neither be transferred to any other account, nor be encashed.

For any further queries, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for understanding. We look forward to seeing you again soon.
Best regards,
Himaja
Amazon.com
Customer response
07/18/2024

Complaint: 22005188

I am rejecting this response because: I haven't returned or asked for refunds for any items in months, I should not be subjected to digital owner purchases. Please see the attached cancellation email and I am choosing to appeal the decision.

Sincerely,

*******************

On Mon, Jun 24, 2024 at 2:18?PM **************************** <****************************> wrote:
>
> Hello,
>
> We are writing to let you know that we have canceled your order 111-2885517-2442601 because your account is restricted to digital purchases only due to multiple violations of our returns and refund policy. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.
>
> If this order was a free replacement created for a return that has been processed at our fulfillment center, please reply to this email with the original order ID so we can issue a refund instead.
>
> If you have any questions or concerns, you may contact an account specialist by replying to this email. Our **************** team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
>
> Account Specialist
> Amazon.com
> ************************************
Initial Complaint
07/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 9, 2024 I ordered my daughter-in-law a pair of sunglasses for her upcoming birthday. The item had a next day delivery. On July 10th, at about 7:30 am, I received a call from the Amazon driver, but he spoke no English. My Amazon account has specific delivery instructions, including the gate code. Since this driver did not speak English, he couldn't read the instructions. After over 5 minutes of trying to make him understand what I was saying, he hung up. My intuition told me to walk up to the gate. Mind you, I work from home and it disrupted my morning. I walked to the gate and the driver apparently followed someone in, and he was walking around with my package in his hand, waving it like a flag! After I encountered him, gave him the code, and him saying AGAIN he doesn't speak English, I took the package from him. I called Amazon, and they gave me compensation for the inconvenience. Subsequently on her birthday two days later, and they didn't fit my daughter-in-law and looked fake (they were supposed to be Versace) and I called and attempted to speak to someone to return them. I was told I couldn't get a refund. I asked for a supervisor. I reached *******, who was very rude and direct and stated I already received a refund and couldn't get another one. This supervisor was unprofessional, mean, and didn't care about good customer service. I finally went online and went through the refund process online and received a return label, but was told it could take 30 days! *** took possession of the package July 15th. I checked the return status and the estimated refund shows $0.00! I believe Amazon misleads and overcharges customers, and their policies only benefit themselves.
Business response
07/18/2024
Hello ********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.
On checking, I see that you were refunded for the sunglasses on July 10, 2024 and hence when return label was created on July 13, 2024 the refund total was $0.00 as order is already refunded. I see that you were refunded to Amazon gift card for amount $126.90. You can view your balance and usage history in Your Account here:

*************************************************

I hope this helps. Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.

Regards,
*******
Amazon.com
Customer response
07/18/2024

Complaint: 22004670

I am rejecting this response because:
How can it be a refund BEFORE the merchandise was sent back!!!! The amount I received was compensation for your driver who admitted he could not speak English, and had no driver's license to show me!! You are incoreect and I want my REFUND please as soon as the merchandise has been received back. I am NOT relenting on this!

Sincerely,

*********************************

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