Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
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  Amazon.com

  PO Box 6485 Incline Village, NV 89450-6485

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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 960013 Orlando, FL 32898

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift item for a person that claimed they needed help. The order# for this was Order # ***-5147790-9535466. I informed Amazon I was scammed by this person and he had blocked me and I have no contact or address for him and need a refund immediately and they claim because the package just got shipped they cant cancel it and I have to refuse the shipment or return it. I had told them multiple times I have no way to do that if its a gift item and have no address and I was scammed. They are still refusing to refund my money or help in any way. I explained to them if I reported this as a scam they are legally required to refund me and they still refuse to.

  Business Response

  Date: 05/06/2025

  Dear *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for bringing this matter to our attention. We understand your concerns regarding the scam situation with Order #****. We have reviewed your case and have processed a returnless refund of $19.76 to your original payment method. You should see this refund reflected in your account within 3-5 business days, depending on your bank's processing time.
  
  We take fraud and scam situations seriously, and we appreciate you reporting this issue to us. No further action is required on your part regarding this order.
  
  If you have any additional questions or concerns, please don't hesitate to contact us.
  
  Thank you for your patience in this matter.
  
  Best regards,
  Praveen M
  Amazon.com
  

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a IPad Pro from Amazon on April 20, 2025, for $1,069.97(Order ID: ********************. After multiple failed delivery attempts, the package was suddenly marked as delivered and signed for by A *****, which is not my name or my signature. I never received the item.I have filed two claims and one appeal with Amazon all denied. However, I have new information that was not considered, including:A signature mismatch (false delivery signature),Confirmation from the seller and ***** that no further delivery attempts would be made,A non-functioning tracking number ******* ************) which prevented me from filing a ***** claim directly.Ive spoken to multiple Amazon agents, including someone from the Leadership Team named Reinwick, who acknowledged the issue and was working on it but the chat disconnected before resolution. Since then, Ive been passed between agents, disconnected from chats, and told to repeat steps Ive already completed.I am requesting that Amazon honor its A-to-Z Guarantee and refund the money for the undelivered package.

  Business Response

  Date: 05/01/2025

  Hello *****,
  
  I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your order #***-5549390-6526645. It is certainly not what we expect our customers to go through.
  
  We have taken your feedback regarding the delay in delivering the order. We'll ensure that all your orders are delivered on time.
  
  Upon reviewing, I can confirm that the order was successfully delivered to correct address.
  
  The tracking number: ************ is also valid and can be used for tracking.
  
  Please be assured that all the conversations pertaining to this query will be reviewed. If your query wasn't handled efficiently or if any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.
  
  I hope this helps. Thank you for shopping at Amazon.
  
  Best regards,
  Najam
  
  Amazon.com

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a top as a Christmas gift and they didnt fit Funny Guy mugs premium eco-conscious long sleeve pullover on November 30th. They didnt fit and were returned on December 27th.I first got emails wrong item was returned and contacted them with photos of the one with red also being returned and was told all set. Then got email item not returned and your original payment was charged. I reached out to customer service 5+ times and have screenshots was reassured it was all set and error on their end but still was charged and no refund.***** have checked and found that we have received your item.I see that there was an technical issue with the fulfillment team that was the reason you were mistakenly emailed you so sorry about it I've fixed this error, and we won't be charging you again for the item.Please ignore the Email you received You will not be charged for this Sounds good?And asked if he was sure and he said yes ***** I confirmed that your return item is processing as normal and already received by our *************** I checked your order and notice that a return agreement is still active which should have been cancelled and that's the reason why you charged and the email asking you to return the product.Your card was charged $12.49 USD.I have confirmed that we mistakenly charged you, I am so sorry about this ******** worries, I will fix this error, disarmed the label, request your refund and we would not be charging you again for the item.Allow me to process the full refund manually for you.***** Wasnt very helpful Ciara *** ******* She wanted a receipt and photos and I told her I had them but not anymore because January I was reassured it was all set and not to worry I just dont keep receipts for months when theres no reason to I thought I could trust customer service at ********************** ******* I will manually do the updates. You wont face this in future Ok $12.49 refunded to your **** in 3 to 5 business days Refund issued successfully.

  Business Response

  Date: 05/01/2025

  Hello *******,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have reviewed your complaint and apologies for the inconvenience you have experienced with charge on your order.
  
  I just issued a refund of $12.49 back to your original payment method and it will reflect in 3-5 business days on your account.
  
  Thank you for your cooperation.
  
  Regards,

  ********* *****.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23263631
  
  I am rejecting this response because: you didnt credit it back the original payment. You guys repulled my money from my **** on February 15th and you refunded to gift card I want it refunded to my **** 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 05/05/2025

  Hello *******,
  
  Thank you for writing back to **. I've provided the BBB with a copy of this message.
  
  Please check your account statement for the refund.
  
  A refund of $12.49 has been issued to your **** ending in 2382 on May 2,2025.
  
  Request you to check your account statement for this refund.
  
  Thank you for your cooperation.
  
  Regards,

  Prasahnth Kumar.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received my refund thank you.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for Amazon prime services. I placed a order on 4/26/25 to have the order received by 7am-11am 4/27/25. The order was scheduled and out for delivery. The next notification I received was advising my order is late and would not be deliver until the next day by 6pm. I called and spoke to a manger who offered me a $15 credit. He also advised the driver labeled he could not deliver due to external issues but did not call anyone to make them aware so its a classic case of negligence. I ordered a laptop which I needed to start a new job on 4/28/25 at 11am that is why I ordered overnight delivery. I am paying for a service that I am simply not getting. This is not the first instance of ordering overnight and the delivery not being fulfilled at the initial time of the order. This is unacceptable, I spent over an hour on the phone to get an unsatisfactory resolution and to miss out on a new job opportunity because a delivery driver did not want to do his/her job.

  Business Response

  Date: 05/01/2025

  Hello Mikaela,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have reviewed your complaint and apologies for the inconvenience you have experienced with delivery delays.
  
  I just issued a credit of $30 in the form of gift card balance on your Amazon account.
  
  You'll be able to view your gift card balance in Your Account here: ****************************************************************
  
  Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for one click orders.
  
  Thank you for your understanding.
  
  Regards,

  ********* *****.

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *********** Wash and Raw Cocoa Butter. We I pick up package it was soft. The **** liquid had leaked all over everything. It mess up my carpet and floors. I call amazon customer no service. They wanted a picture, I do not have a way to get a picture. I told them I would hire a photographer to take pictures but they would need to pay for it. I have to move the package outside so they could take a picture. She said that not their job. I checked rules for ordering from amazon and their is no camera requirement.

  Customer Answer

  Date: 04/12/2025

  111-3361414-6399436 Ordered Number.

   

   

  Business Response

  Date: 04/16/2025

  Hello *******,
  
  I am ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the leaking **** Power Wash that damaged your carpet and floors.
  
  We understand your frustration and want to help resolve this situation. However, we are currently unable to locate your order in our system. Could you please provide your order number? This will help us better assist you with your concern.
  
  Regarding the photos, we understand your position. However, photos are an essential part of our claims process as they help us verify damage and provide appropriate resolution. You don't need a professional photographer - pictures taken from any mobile phone camera would be sufficient. This is a standard procedure mentioned in our help section to ensure fair resolution for all customers.
  
  To proceed with your claim, please:
  
  1. Share your order number
  2. Take photos of:
  - The damaged package.
  - The leaking product.
  - The affected carpet and floor areas.
  
  You can refer to our help page for more information about our return and damage claim policies: ************************************************************************************
  
  We appreciate your understanding and look forward to resolving this issue for you.
  
  Regards,
  
  ******
  Amazon.com
  **************************

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the actions taken by Amazon related to my seller accounts across multiple marketplaces (primarily ****** and ******), following an issue with my Amazon Japan seller account.Recently, my ********************** Japan seller account was placed under review due to a delivery verification issue involving only 56 seller-fulfilled orders. While the number of affected orders was minimal, Amazon completely deactivated my Japan account and removed my access to the Seller Central panel, making it impossible for me to upload tracking or proof of delivery information as ************ a result of this deactivation, my ****** and Mexico seller accounts were also automatically deactivated, even though they were operating normally and independently of my Japan account. My primary ********************** was ******, where I had a significantly larger number of orders and an available balance that I am now unable to ********* resolve the issue and retrieve my funds, I participated in Amazons official video verification process for fund disbursement. During this session, I fully cooperated and answered every question asked. After the video call:Mexico released my funds, and I successfully withdrew them.Canada, however, stated that they will not release the funds Moreover, shortly after, I received an additional notice stating that my Mexico funds might also be withheldeven though they were previously releaseddue to the same Japan-related problem.I kindly ask the Better Business Bureau to assist me in addressing this matter and urge Amazon to reconsider their decision to withhold my funds without a clear or fair resolution path.

  Business Response

  Date: 04/07/2025

  Hello, 
  
  We received the latest correspondence related to the complaint ********. After carefully reviewing *************/Termessos store's account, we concluded that the actions taken were correct and followed the Amazon Services Business Solutions Agreement and our Funds Disbursement Eligibility Policy.
  
  You can find more information about the policies that led to this decision in the following links:
  -- "Amazon Services Business Solutions Agreement".
  *******************************************************************************;
  -- "Funds Disbursement Eligibility Policy".
  ******************************************************************************************

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23159381
  
  
  I strongly reject Amazons response regarding my complaint.
  While Amazon claims to be "the most customer-centric company in the world," it continuously fails to treat its own ******************************* sellerswith fairness and transparency. My accounts were suspended and my funds withheld without proper justification, and I was not even given access to the necessary tools to resolve the issue.
  My Amazon Japan account had only 5 or 6 fulfilled orders, and those came under review. Before I could even respond or upload tracking details, Amazon deactivated my account and completely removed my access to the Seller Central panel. This is extremely problematic, because all order data, shipment details, tracking information, and customer communication are stored within the seller panel. By cutting off access, Amazon blocked my ability to defend myself or resolve the matter.
  Even worse, the issue with Japan was unfairly linked to my Amazon ****** and ****** accounts, which were performing well and had no violations. I completed the official video call for fund disbursement. Initially, Amazon released my Mexico funds, which I successfully withdrew. But then, they reversed their decision and claimed both Canada and Mexico balances would be held due to the Japan issue. This inconsistency shows a lack of internal coordination and an extremely unfair review process.
  My main sales activity and largest balance were in Amazon ******, where I had thousands of successful orders and satisfied customers. Punishing this accountand withholding my moneybecause of a small, unrelated issue in ***** is unjust and unethical.
  I respectfully request that Amazon:
  Restores access to my Amazon Japan seller panel so I can provide the required documents.
  Releases the withheld funds in my Amazon Canada account, which were earned legitimately and unrelated to the Japan case.
  Amazon must stop using vague policy language to hold funds indefinitely, especially while denying sellers access to the very platform needed to comply with their demands. This is not how a globally respected company should treat its partners.
  
  Sincerely,
  
  ***** I ********

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the legal representative of *************, a seller account that was deactivated by Amazon on August 16, 2024. After the account was closed, ********************** withheld funds from our balance.These funds come from legitimate customer orders fulfilled by us in good faith. We sourced the inventory from a third-party supplier called ********, who presented themselves as an authorized distributor. We paid them and received invoices and supply chain documents, which were submitted to Amazon.Amazon rejected those documents, stating they could not verify the supplier. We independently contacted the supplier mentioned in Ecomsole's documents (Bulk Buy America), and they confirmed that they never made any sale related to our order. This raised concerns that the documents from ******** may have been modified or not genuine.We contacted ******** several times to clarify and provide authentic documentation, but they failed to cooperate. As a result, we terminated our relationship with them and compiled all communications, contracts, and payment *********** this day, Amazon has not provided any evidence that the products were inauthentic. The account deactivation was based solely on the suppliers unverifiable documentation, not confirmed counterfeit sales.We submitted over 10 formal appeals, multiple phone calls, emails, and a formal legal dispute package. Amazon continues to respond with automated messages, ignoring the evidence.We respectfully request a proper review of the dispute and the release of the withheld funds, or a documented resolution from a qualified Amazon representative.

  Business Response

  Date: 04/14/2025

  Hello,

  We have reviewed this Sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 04/14/2025.

  Thanks,

  Amazon.com Seller Performance

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23146237
  
  I am rejecting this response because:

  Thank you for forwarding Amazons response. Unfortunately, the email I received from Amazon on April 14, 2025, is a generic and automated message referring to listing reactivation.
  I must clarify that my BBB complaint is not about account or listing reactivation, but about the unjustified withholding of $6,430.81 USD from my seller account after terminating a supplier (Ecomsole) for providing unverifiable documentation.

  
  We submitted a formal legal dispute package, including proof of payment, termination letter, contracts, and communication logs. Amazon continues to ignore all documentation and responds only with standard messages.

  
  I remain open to providing any specific additional information Amazon may request but I respectfully ask that this case remain open until Amazon provides a human-reviewed response that directly addresses the financial dispute raised in the complaint.

  
  Attached are:

  
  The original legal dispute letter with supporting documentation.
  The automated email from Amazon received on April 14, which proves they are not responding to the issue presented.

  Sincerely,
  
  ****** Cardenas *******

  Business Response

  Date: 04/17/2025

  Hello 
  
  We received the latest correspondence about the complaint number ********. Following a thorough review, we concluded that the actions taken in ****** Cardenas ********* account were correct and taken in accordance with the Amazon Services Business Solutions Agreement which serves as the agreement between Amazon and this seller, and Amazon's Funds Disbursement Eligibility Policy.
  
  For more information about the policies that led us to this conclusion, go to the following links:
  -- "Funds Disbursement Eligibility Policy".
  ***********************************************************************************************;
  -- "Amazon Services Business Solutions Agreement".
  *******************************************************************************;
  
  Sincerely,
  Amazon.com

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23146237
  
  Dear BBB,
  
  I am writing to formally reject Amazons most recent response to this dispute, as it fails to acknowledge the extensive and documented efforts I made in good faith to comply with their requirements and to resolve the matter amicably.
  
  Amazon's decision to withhold $6,430.81 from my account under the pretext of 'inauthentic' products is both disproportionate and inconsistent with their own Funds Disbursement Eligibility Policy and the Amazon Services Business Solutions Agreement (BSA), which specifically outline:
  - The right of sellers to provide documentation to address authenticity concerns (Section 3, BSA)
  - The opportunity for a fair review of appeals and evidence (Section 10, BSA)
  - Resolution processes including arbitration (Section 18, BSA)
  
  My Amazon store was managed under contract by a third-party agency, ********, who handled sourcing, listing, fulfillment, and product distribution. We signed a formal agreement (Document 02). Between June 27 and July 25, 2024, we sold 75 units of ASIN B0CW85FZPY. There were only 4 returns, 1 of which was confirmed to be due to customer error. We received only one negative review and no A-to-Z Guarantee claims.
  
  When Amazon deactivated the account, ******** submitted a document (Document 06) claiming to be an invoice from the supplier, Bulk Buy America. Amazon rejected this document as unverifiable. Upon my own independent investigation, I contacted Bulk Buy America directly and they confirmed in writing (Document 07) that they never sold this product to Ecomsole.
  
  In a prior appeal, a different invoice and payment confirmation were mistakenly submitted to Amazon, corresponding to a separate ASIN (B084GZNKZQ) from the same brand (AG1), sold at a later date. At the time, I was unaware of the mix-up due to the similarity of products and overlapping fulfillment by the third-party agency. This confusion has now been clarified. I am now submitting for the first time the correct invoice and verified payment records that directly correspond to ASIN B0CW85FZPY, which was sold between June 27 and July 25, 2024. These documents were not reviewed or assessed by Amazon previously. I respectfully request a manual and good-faith reassessment of the case using this newly clarified and accurate documentation.
  
  As soon as I discovered the original issue, I terminated my relationship with Ecomsole (Document 10) and submitted newly issued invoices (Document 03) and payment receipts (Document 04) that correlate to the correct ASIN in question. All actions taken were in good faith, fully documented, and disclosed to Amazon. Nonetheless, Amazons responses remained automated and did not address or review the corrected evidence.
  
  Therefore, I respectfully request that the BBB support my request for the immediate release of the withheld funds. I remain open to resolving this dispute amicably but reserve my right to proceed with arbitration under Section 18 of the Amazon BSA.
  
  Sincerely,
  
  ****** ********
  Chief Executive Member
  *************
  ***************************** | *****************
  
  Enclosures:

  - 01. IMCO_SHOP_Pre_Arbitration_Legal_Letter.pdf
  - 02. Supplier agreement with *********pdf
  - 03. Invoice for ASIN B0CW85FZPY (JuneJuly 2024).pdf
  - 04. Payment receipts for those invoices.pdf
  - 05. Communication records Phase 1.pdf
  - 06. Invoice submitted by ******** to Amazon (Bulk Buy America).pdf
  - 07. Written confirmation from Bulk Buy America.pdf
  - 08. Communication records Phase 2 (follow-ups).pdf
  - 09. Fiverr conversation with Ecomsole.pdf
  - 10. Termination letter with Ecomsole.pdf 

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding the unexpected and unexplained suspension of my recently created AWS account associated with the email address ********************* I created this account for both academic research and legitimate business purposes.Timeline of events:- I recently created an AWS account to host a computer application I am developing as part of both academic research and business development- After careful research, I determined I needed a dedicated instance and paid over $400 upfront to reserve an instance for 6 months- Shortly after payment, I received a request for additional verification, which I promptly provided as requested (including mail verification and recent bank statements)- I have been responsive and cooperative with all ****************** at every stage- Despite my prompt compliance with all verification requests, I received an email stating AWS will not reinstate my account with absolutely no explanation provided- The email also indicated AWS would not engage in any further correspondence regarding this matter, cutting off all avenues for resolutionThis situation raises several serious concerns:1. I have paid $400+ for services that AWS is now refusing to provide2. No explanation whatsoever has been given for the account suspension3. *** is retaining my prepaid funds while denying service4. The refusal to engage in further communication prevents any resolution5. This disruption is impacting both my academic research timeline and business development6. Despite my good-faith efforts and prompt responses at every stage, AWS appears content to take my money while providing no service or explanation. I've discovered numerous similar cases where new *** customers have experienced sudden, unexplained account suspensions despite complying with all verification requests. These patterns suggest potential issues with ***'s automated fraud detection systems generating false positives,

  Business Response

  Date: 03/29/2025

  Hello ****,
  
  I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I want to extend our deepest apologies for the inconvenience and frustration you've experienced with your AWS account.
  
  We sincerely apologize for the temporary suspension of services after your payment. We understand how disruptive this was and assure you that your account has now been reinstated with full access to the services you paid for. We acknowledge our failure in not providing a clear explanation. We're improving our communication processes to prevent such occurrences in the future.
  
  I'm pleased to inform you that we've worked closely with our *** team to resolve this issue. Your account has been fully reinstated, and you should now have complete access to all services. The *** team should have sent you a separate communication confirming this. With your account now reinstated, you have full access to the services you paid for. If you experienced any loss due to the downtime, please let us know so we can address it appropriately.
  
  If you have any further questions or concerns, please don't hesitate to reach out to me directly. We're committed to ensuring your experience with AWS moving forward is smooth and satisfactory.
  
  We appreciate your patience and understanding throughout this process.
  
  Regards,
  
  ******
  Amazon.com
  **************************

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 3 consecutive years (2022, 2023, 2024) Amazon Ring has been charging both my husband and me for our ring doorbell. We live in the same house, have only one ring doorbell but have unknowingly been getting duplicate invoices for the same service! It has only recently come to our attention that we have been overcharged for the last 3 years. When I contacted Ring, they said they are on an automated system and have 2 email addresses for our address and admitted we overpaid but said they could not give a refund for the overpayment.I have attached the 3 invoices with my email address and the 3 invoices from my husband's email for the 2022, 2023 and 2024 time period. I would like the $130 that I overpaid refunded to me. Thank you for your help.******* *****

  Business Response

  Date: 04/01/2025

  Hello *******,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have reviewed your complaint and apologies for the inconvenience you have experienced with charges for Ring subscription.
  
  I checked with our team and As a goodwill gesture was able to refund for 2022 $30.00, 2023 $39.99 and 2024 for $45.82 for a grand total of $115.81. 
  
  I hope this helps.
  
  Thank you for your cooperation.
  
  Regards,

  ********* *****.

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/19/2025, I tried to place an order with AMAZON, ********************************************. Moreover, I ended up cancelling the order because the INFORMATION clearly stated: Orders over $35.00, get FREE SHIPPING. The next day, I called Amazon @************* and spoke with Supervisor: Miss **** It was then she told me that I didn't receive FREE shipping because my order probably didn't Qualify. So, I gave her my order over the phone. Ms. *** played around for approx. 5/mins., then informed me that my order of CranRx (3 bottles @$16.16/ea.) didn't qualify for free shipping!!! Consequently, I ordered 1 ******* fast charger (for cell phones) @$6.99/ea., which also didn't qualify. Miss *** never told me which items did qualify under AMAZON shipping policy. WHY ***??? Conversely, this all came to a total of: $55.50 + ******************* of $6.99 or $62.49, before taxes. Most importantly, with TAXES of $5.71, my grand total was: $68.49. I REPEAT, $68.49!!! To the Denver BBB, I submit to you, this is a CLASSIC GAME OF: :BAIT-n-SWITCH" by *******. TO ADD INSULT TO INJURY, ******* THEN SPLIT-UP MY ORDER AND DECIDED TO SHIP THE ******* fast charger (for cell phones) Separately. I'm now billed for $15.55. This CHARGER was already paid for in the Original ORDER. This is just another added $15.55 in ******* ******* BEZOS' POCKETS!!! THIS IS DOUBLE-BILLING, PERIOD!!! Again, all of this was paid for in the original $68.49. There's no need for AMAZON to send me another SEPERATE BILL FOR $15.55!!! NOT ONLY AM I PAYING FOR THE SHIPPING & HANDLING TWICE (2X) BUT PAYING FOR THE **** PHONE CHARGER TWICE!!! IN REALITY, I'M BEING CHARGED OVER $30.00+ FOR A **** PHONE CHARGER THAT SHOULD HAVE COST $6.99, WHICH WAS ALREADY PAID FOR IN MY ORIGINAL TOTAL OF: $68.49. IN CONCLUSION, I WANT MY MONEY BACK ****!!! THANK YOU MUCH & H.A.N.D. (have a nice day). /s/: ***** ****, 03/20/2025.

  Business Response

  Date: 04/01/2025

  Hello *****,
  
  I'* ***** ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused.
  
  I've researched and see that your order for ******* Charger Fast Charging Cord 6FT ************** USB was canceled successfully and you haven't been charged for it. Please confirm the name of the item and order number for other item so that I can look into this further.
  
  We look forward to hearing from you soon!

   

   

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23094661
  
  I am rejecting this response because: AMAZON shouldn't be allowed to post: FREE SHIPPING ON ORDERS OVER $35.00, and PICK & CHOOSE which customers this apply to. Moreover  this is DISCRIMINATION, PURE & SIMPLE. Moreover, now that AMAZON got their HAND caught in the COOKIE JAR, they BAIL out & REFUND my money!!! Folks, The Rz I placed this Order was to secure these products. Tangentially, I'm back to where I started. Ardently, I may not be able to get JUSTICE from AMAZON, But maybe AARP, ********* MASTER GENERAL, STATE ATTORNEY GENERAL, MY 2 U.S. SENATORS, ******** CONSUMER ADVOCATE & SOCIAL MEDIA NEED TO KNOW WHAT A RACIST ORGANIZATION AMAZON IS!!! Otherwise, AMAZON WILL CONTINUE CHEATING IT'S CLIENTS!!! Finally, AMAZON need to be held accountable. Notwithstanding  AMAZON DOUBLE BILLED ME, i.e., not only didn't receive FREE SHIPPING for my $68.00+ ORDER  I paid for Taxes on that Order. What AMAZON did was to SEPERATE my Cell Phone Charger from the rest of my order & Charge me all over again!!! I was charged for another CELL Phone Charger, plus another SEPERATE shipping Charge & I PAID TAXES ON THAT SAME ORDER AGAIN. IN CONCLUSION, AMAZON sent me another SEPARATE BILL FOR NEARLY $16.00!!! Consequently, WHEN I COMPLAINED, AMAZON CANCELED MY ORDER. WHERE IS THE FAIRNESS  JUSTICE & NON- DISCRIMINATORY PRACTICE HERE??? THANK YOU MUCH & H.A.N.D. (have a nice day). /s/: ***** ****, 04/03/2025.

   
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 04/04/2025

  YESTERDAY, 04/03/2025, I REJECTED AMAZON'S OFFER ON DENYING ME SERVICE.  TO THE BBB, IF YOU VIEW THE TWO ITEMS ORDERED, 1 CELL PHONE CHARGER & 3 NATURE'S WAY CRANRx, FOR A TOTAL OF: $68.20. THIS INCLUDE THE PRICE LISTED FOR EACH, PLUS SHIPPING COST AND TAX. MY ORIGINAL TOTAL WAS APPROX. $52.00+ BEFORE SHIPPING AND TAX WERE ADDED ON. THE AD SAY ANYTHING OVER $35.00, GET FREE SHIPPING. CONVERSELY, ONCE I CALLED AMAZON OUT ON THEIR: ************** POLICY, THEY WANTED TO WITHDRAW THEIR OFFER. TO ADD INSULT TO INJURY, IT WAS AN AMAZON AGENT THAT PLACED MY 2nd ORDER. I REF'D TO PLACE THE 1st ORDER UNTIL I FOUND OUT WHY AMAZON REF'D TO PAY FOR SHIPPING, SINCE MY ORIGINAL ORDER WAS OVER $52.00+. MOREOVER, I CALLED AMAZON @ *************, ON MARCH 20, 2025 @ 1:24pm. MY CALL WITH ************* LADY), LASTED 25/minutes & 7/seconds. FURTHERMORE, IT WAS THIS LADY WHO PLACED MY ORDER. *** INSISTED THAT SHE COULDN'T TELL ME IF MY ORDER QUALIFIED FOR FREE SHIPPING UNLESS I GAVE HER THE NAME OF MY PRODUCT & SHE PLACED THE ORDER!!! I DID AND AFTER PLAYING AROUND FOR 5/minutes, *** CAME BACK AND TOLD ME NEITHER ITEM QUALIFED FOR FREE SHIPPING. SADLY, MS *** NEVER TOLD ME WHICH ITEMS QUALIFIED FOR FREE SHIPPING. TANGENTIALLY, NOTHING WAS MENTIONED AS A QUALIFIER FOR FREE SHIPPING IN AMAZONS ADD. IT JUST SAID FREE SHIPPING FOR ORDERS OVER $35.00. FINALLY, IF YOU LOOK AT THE ORDERS, I SENT YOU (EXHIBITS #**** & EXHIBIT#****), YOU WILL SEE THAT AMAZON DECIDED TO SEPERATE MY ORDER AND CHARGE ME ALL OVER AGAIN FOR SHIPPING THE ******* PHONE CHARGER SEPERATE. I WAS CHARGED THE COST OF A NEW PHONE CHARGER, NEW SHIPPING CHARGES AND NEW TAXES, FOR A TOTAL OF AN ADDITIONAL $15.55. TO THE BBB, I HAD ALREADY PAID FOR ALL OF THIS IN MY ORIGINAL $68.20!!! IN CONCLUSION, I DO BELIEVE THAT AMAZON HAS RIPPED-OFF THOUSANDS OF PATRONS AND MANY ARE AFRAID TO COMPLAIGN. NOTWITHSTANDING, I DO THINK AARP, THE U.S. POSTMASTER GENERAL, COLO **** GENERAL, MY 2 U.S. SENATORS FROM THE GREAT STATE OF ********, THE *** & U.S **** OF COMMERCE, AS WELL AS THE U.S. ATTORNEY GENERAL SHOULD GET INVOLVED BECAUSE AMAZON IS SHIPPING DEFECTIVE PRODUCTS ALL OVER AMERICA AND THE ****** IN ORDER TO PAY FOR **** *****' $500/million-dollar WEDDING!!! THANK YOU, MUCH & H.A.N.D. /s/,: ***** ****, 04/04/2025.

  Business Response

  Date: 04/08/2025

  Hello *****,
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any misunderstanding.
  
  I see both the orders were placed separately. Order ending with #**** was placed on March 20 at 1:40 PM and Order ending with #**** was placed on March 20 at 1:51 PM.
  
  Order ending with #**** was below $35.00. For this reason, you've been charged for shipping charges. Order ending with #**** was placed with standard shipping. You need to select free shipping while placing the order inorder to take advantage of free shipping.
  
  We hope to see you again soon!

   

  Regards,
   
  ***** *.
  Amazon.com
  *****************************
  ============================

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23094661
  
  I am rejecting this response because: AS stated in my ORIGINAL COMPLAINT, I only placed 1 order ( please refer to my original reply in rejecting AMAZON'S REPLY). AMAZON IS LYING ABOUT THE ORDER. FURTHERMORE, AMAZON NEVER CONSULTED ME WHEN THEY DECIDED TO CANCER MY ORDER. MOREOVER  I HAVE PROOF IN THEIR COMMUNICATIONS THAT AMAZON DECIDED TO REFUND MY $68.25+ BACK TO MY ******** EXPRESS CARD. THIS WAS THE ONLY ORDER I PLACED AND AMAZON NEVER REFUNDED ME ANY AMOUNT LESS THAN $68.15+. I PROVIDED PROOF IN MY ORIGINAL RESPONSE THAT AMAZON MAYBE PERSECUTED FOR VIOLATIONS UNDER THE INTERSTATE COMMERCE ACT. FINALLY, I REPEAT  I NEVER PLACED BUT 1 ORDER & MADE JUST 1 CALL TO AMAZON. IT'S ALL ON THE PHONE CALL MADE TO AMAZON, LISTED IN MY ORIGINAL RESPONAE. IN CONCLUSION, AMAZON WANTED TO MAKE A QUICK BUCK BY SEPERATING MY ORDER INTO 2 ORDERS. I NEVER REQUESTED THEY BE SEPERATED. MY ORIGINAL INVOICE PROVE THAT AMAZON TRIED TO "DOUBLE BILL" ME. CONVERSELY, I HAD ALREADY PAID FOR THE ******* CHARGER IN THE ORIGINAL $68.15+ ORDER. WHY SHOULD I PAY TWICE FOR IT TO BE SHIPPED SRPERATELY & PAY FOR IT, TAXES & SHIPPING ALL OVER AGAIN??? AMAZON WAS TRYING TO CHEAT ME; THAT'S WHY THEY CANCELLED MY ORDER, WITHOUT MY CONSENT!!! AMAZON HAS MADE MILLIONS OF $$$ ON OTHER UNSUSPECTING PATRONS, WORLDWIDE!!! ARDENTLY, THIS HAS TO STOP!!! THANK YOU MUCH. /s/: ***** ****, 04/10/2025.

  
  Sincerely,
  
  ***** ****