Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  BOS17 - Amazon

  1 Central Sq Cambridge, MA 02139

• 

  Amazon.ca

  40 King St W 47th Floor Toronto, ON M5H 3Y2

• 

  Amazon.com

  560 Merrimac Ave Middletown, DE 19709

• 

  Amazon's Kindle Direct Publishing

  4900 Lacross Rd North Charleston, SC 29406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an unresolved refund for a returned item that Amazon's own tracking system confirms they received on September 4, 2026. Despite multiple contacts, I have not received my refund, and I have been given REMOVEDeated, inconsistent timelines with no resolution.Details:Order number: [111-3424847-0901051 Item: REMOVEDPro Rubber Hot Water Garden Hose 5/8" x 50'Reason for return: The item was defective it broke after approximately 2 days of normal use. Connector crimp was not proper so connector become broken after initial REMOVEDitem was returned: Sept 1st, 2026 Date Amazon confirms receipt: September 4, 2026 (per Amazon's own tracking/system status)Refund status as of today: Not issued Contact history:I have contacted Amazon customer service 4 times regarding this issue with no resolution:Aug 27 Chat session. Representative requested photos of damaged item, I updated it. They initiated refund on my behalf, REMOVEDorted quality issue Sep 4 Chat session. Chat session whent idle and I disconnected Sep 4 Phone call. Was told 5 - 7 days for refund Sep 10 Phone call. Told to wait for refund to process, REMOVEDdisconnected the call dispite requested for further support.Each contact has resulted in the same response a request to wait an additional 5-7 days despite the fact that Amazon's system already confirms receipt of the returned item. I am well within, and in fact past, the timeframe I was originally quoted.What I am requesting:I am requesting that Amazon process my refund of $49.38 immediately, given that they have had the returned item in their possession since September 4, 2026, and I have already fulfilled my obligation as a customer by returning the defective item promptly.

  Business Response

  Date: 09/11/2026

  Hello,
  
  I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regard to order refund.
  
  Upon review, we see a refund has been issued on the order for $49.38 to your Amazon Gift Card balance on September 10, 2026. You can view your balance and usage history in Your Account here:
  
  REMOVED
  
  Thank you for your patience and understanding in this regard.

  Regards,

  REMOVED

  Customer Answer

  Date: 09/11/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  However, they would not do anything without BBB's intervention so to say business these days are infringing on consumer rights and they are pushing their limits. Thank you for being around to help.
  
  Thank you.
  PL

• Initial Complaint

  Date:09/09/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got this in July, 2026. It is damaged it wont go to my computer right. we did a print test gives me nothing but ink on paper. make a lound sound. It dosent work right. REMOVEDwont it a prepaid lable to send it back and get my money back. Thats all iv been asking for been alot of game playing with them.

  Business Response

  Date: 09/11/2026

  Hello REMOVED,
  
  I'm REMOVEDfrom Amazon.com and I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand you're looking for prepaid label to return the damaged printer.
  
  As the order is shipped and sold by third party seller, KOMHOW DTF Printer, we do not have option to provide prepaid label. Hence, in this case, as informed by the Guarantee team.
  
  Please return the order to the seller at the following address:
  -- Return merchandise authorization (RMA) number, if applicable
  -- Return address REMOVED-KRESTRICTED:PHONE_NUMBER , REMOVED
  REMOVED, REMOVEDRESTRICTED:PHONE_NUMBER US
  
  We recommend following these best practices to be sure that the seller receives your package:
  -- Include the order number and any return authorization number on or inside the package.
  -- Insure the package.
  -- Use signature confirmation.
  -- Provide your return tracking number and ship receipt to the seller.
  -- Ship items via REMOVEDwhen the seller's return address is a PO Box.
  
  Return shipping will be refunded for damaged or defective items and may be covered for other reasons once the return is delivered to the seller. Please share the ship receipt of your return to get a refund for your return costs. To learn more about return shipping, go to "A-to-z Guarantee":
  REMOVED
  
  We appreciate your understanding.
  
  Regards,
  REMOVED
  Amazon.com
  REMOVED

  Customer Answer

  Date: 09/11/2026

  I don't have 1500 to sell it back, I paid almost two thousand dollars for this thing. If they're gonna supposedly reimburse me, they can pay for a prepaid label. If I knew what was going to be like this, I wouldn't even let any robotic. But, I mean, I can send you pictures of everything that it does. That is, you know I won't do, but I don't have that kind of money just to send it back.
  

  
  

• Initial Complaint

  Date:09/09/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,Im writing about Order: 111-6281344-9443424. The email for my Amazon account is contained in the attachments where I received emails confirming the credit would come. I bought a black robe for $19.43 in Aug that started to fall apart all over my condo onto other clothes, rooms I didnt wear it, in the machines, etc. I asked Amazon CS chat REMOVEDfor help contacting the seller to get ideas to resolve this. Instead, an Amazon CS chat REMOVEDasked (and I sent) photos of what she deemed a defective item. The REMOVEDstated I could throw away or give away the robe. Per the chat + email 8/30/26, I was to receive a refund that didnt require a return of the robe. When the refund didnt arrive as forecasted, I followed-up with another REMOVED. This REMOVEDand another 1 or 2 more confirmed the refund credit would come once they fixed something they could see was stuck. I should wait 24 hrs. When more than that time passed, I followed-up again. On 9/8/26 I reached two REMOVEDwho claimed the prior 3+ REMOVEDlied to me and an investigation would be opened. I was given the option to return the robe. Too late at 1.5 wks from when I was told to toss or give it away and this was confirmed by 2 more REMOVEDvia chat and email since the first REMOVED. I asked the 2 REMOVEDfrom 9/8/26 what to do and both couldnt advise beyond being out of options. I expressed my dissatisfaction at the REMOVED, lies, contrary Customer-Centric nature, and more. No resolution. Now Im writing for the chance someone other than a CS chat REMOVEDcan see the situation and actually resolve.I'm seeking a refund although I should seek more based on the amount of hours spent on chat, waiting, transferred among chat REMOVED, emails, and now this complaint. I've also requested copies of the investigation(s) the REMOVEDwrote would be opened on the prior REMOVEDwho lied to me.

  Business Response

  Date: 09/11/2026

  Hello REMOVED,
  
  I'm Praveen from Amazon.com responding to your BBB complaint.
  
  I'm sorry for the issue you had getting refund to the robe. In future, please feel free to request for a return label directly using the online returns center. The system is designed in such a way that customers will be receiving a return label if the item is eligible for the return.
  
  I've issued a full refund for the robe in the amount of $19.43. The refund should be seen in the original payment method within 5 business days. You will receive an email once the refund is complete.
  
  We've forwarded the experience as a feedback to the leadership so that they can work on future improvements.
  
  We look forward to see you soon.
  
  
  Regards,
  Praveen M
  Amazon.com

  Customer Answer

  Date: 09/11/2026

   
  Hi BBB, 
  

  First, thank you to BBB for helping achieve the majority of an acceptable and rapid resolution. I received an email directly from Amazon's rep REMOVEDthat differs from this BBB portal message, but
  I'm mostly satisfied with the business's resolution to complaint ID REMOVED.  Here's is what I wrote via email:

  Thanks for the refund and apologies, Praveen. The advice about the future seems misplaced if you'd read from the start of my inquiries and through the entire length of communications. I'd like to know what leadership thinks of the whole situation with all details included in their review.
  
  Thank you.
  
  Dr REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon Order #REMOVED-6321214-7121013 $275.65 On August 27, 2026, I ordered 15 vinyl records totaling $275.65. They were being shipped to a Miami forwarding service before being sent to me in REMOVED. Because the service charges processing and import fees per package, I specifically needed all 15 items shipped together.After the order was repeatedly split into multiple shipments despite several calls to Amazon, a supervisor told me it could not be consolidated and that I could cancel it if I called back within six hours.I called approximately one hour later and requested cancellation of the entire order. The representative explicitly told me the cancellation had been processed and that I would receive a full refund of $275.65.Two days later, I discovered that no refund had been initiated. Another supervisor said the matter would be escalated for investigation and stated that if an Amazon representative had promised a cancellation and refund, Amazon would honour that representation.The investigation never occurred. After several further attempts to resolve the matter, Amazon ultimately refused the refund, stating that the order had been delivered and acknowledging that the original representative had provided incorrect REMOVEDcomplaint is NOT about delivery. Before delivery, Amazon confirmed my cancellation and promised a full refund. The cancellation was never processed. The five packages have now been delivered, potentially causing over $100 in additional processing and import fees that could have been avoided.During my final escalation, I asked Amazon to confirm that its representative had given me incorrect information, that Amazon would not honour that representation, and that it would not refund my $275.65. The representative refused to answer, threatened to end the call, and refused to provide a case/reference number.I am requesting a full refund of $275.65 to my original payment method.

  Business Response

  Date: 09/11/2026

  Hello REMOVED,
  
  I'* REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Thank you for contacting us, and I sincerely apologize for the frustration you've experienced with our customer service team. I will personally review your correspondence and provide coaching to ensure we improve our service.
  
  I understand you attempted to cancel your items while they were in shipping status. Unfortunately, once items enter the shipping process from our fulfillment centers, we're unable to stop the shipment. I know this wasn't the outcome you were hoping for.
  
  Your items were successfully delivered to the provided address. Since this delivery was made to a freight forwarding service, our standard replacement and refund options are not available for this order.
  
  I recommend contacting your freight forwarder directly for assistance with your items. They will have the most current information about your shipment and available options.
  
  Note: While we make every effort to ship your items together, some orders may arrive in multiple packages. This happens because items are shipped from different fulfillment centers to get your order to you as quickly as possible.
  
  For more information about freight forwarders:
  Visit: REMOVED
  
  We value your business and appreciate your understanding.

   

  
  Regards,
  
  REMOVED.
  Amazon.com
  REMOVED
  =========================

  Customer Answer

  Date: 09/11/2026

   
  Complaint: 25255640
  
  I am rejecting this response because:
  
  I reject Amazon's response because it does not address the actual issue in my complaint.
  I am not claiming that the order was lost or not delivered. I am disputing Amazon's failure to honour a cancellation and $275.65 refund that its representative explicitly promised before delivery. Amazon's response instead focuses on the fact that the items were delivered and were sent to a freight forwarder, which does not address the issue.
  Amazon previously acknowledged in writing that I had received incorrect information that the entire order was cancelled. A supervisor also told me that if an Amazon representative had promised a cancellation and refund, Amazon would honour that representation.
  Additionally, after I filed this BBB complaint, Amazon sent me a separate private warning threatening to close my Amazon account if I continued requesting refunds. That message incorrectly states that I claimed packages were not received. This is not my claim in this dispute. The packages were delivered; my claim is that Amazon promised the cancellation and refund and then failed to honour it.
  I am attaching that warning for BBB's review. I respectfully ask BBB to consider the discrepancy between Amazon's response to BBB and its separate communication to me, and to assist in obtaining the promised full refund of $275.65.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 9/5/26 I contacted Amazon regarding a supplement that I have been taking for a couple of months for weight loss, the product is called Drop. I was sent the incorrect product by a 3rd party through Amazon, I spoke with Jenn she assured me I would have the correct product by Sunday 9/7, or 9/8 nothing arrived! I contacted customer service again and this time spoke to another person who told me that it should be there the next day, still nothing next day? I went into my account and I could not identify my account through my email, after speaking to someone at Amazon it turns out someone had gone in and changed my email from REMOVEDto REMOVEDI never changed my email someone else internally must have changed it? Anyway, after speaking to several people at Amazon and sending emails to websites I was directed to to fix the problem nothing was fixed, I notified another person who filled out a report and still nothing. I have no idea what happened to my account and no one is trying to fix it and I cannot look up the order number and Im out $73.00

  Business Response

  Date: 09/11/2026

  Hello REMOVED,
  
  I'* REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I apologize for the trouble you experienced with your account.
  
  Good newsour Account Specialists team has resolved this issue. They sent you an email on September 10 with detailed instructions on how to regain access to your account.
  
  Please check your inbox (and spam folder, just in case) for this email and follow the steps provided.
  
  Regarding your Order #REMOVED:
  
  I see the seller has already processed a replacement order for this item. As per the seller correspondence, you can expect the item within 3-5 business days.
  
  We look forward to having you back!

  Customer Answer

  Date: 09/11/2026

   
  Complaint: 25255514
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amazon will not provide a date for delivery. I have tried many times to get a date and now they are saying it is being held up even longer. When I try to talk to a manager the supervisor ended the chat.

  Business Response

  Date: 09/10/2026

  Hello,
  
  I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID # REMOVED. I can certainly understand your request and upon checking, I see that given delivery date is September 10 - September 14. Carrier is working on delivering the package within the given delivery dates.
  
  I refer you to check the email sent on: 09/04/2026 03:05 pm(PDT).
  
  Thanks for your patience and understanding in this regard.

  Customer Answer

  Date: 09/10/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  

  However, customer service should never end a chat when a customer asks to speak to a supervisor. That is poor customer service and reputation of REMOVED.
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/14/2026 a Citizen Men's Promaster Sea Eco-Drive Stainless Steel Watch was ordered. Upon receiving the watch, it was obvious it had been previously opened, was missing links, missing the manual, missing the warranty information, missing paperwork and was not in brand new condition. Amazon was Immediately contacted and the return process completed, with the item being acknowledged as received by Amazon on 8/19/2026. Initially, the refund date was showing just a few days after 8/19/2026, but upon checking the status, "Refund issuance is delayed", first to September 6, then further delayed to September 16 as of this complaint. Amazon REMOVEDwas contacted on 8/31/2026. The response indicated the refund would be issued now and I would receive a status update in 3 business days. Neither of those things happened, instead what happened in the refund was further delayed.

  Business Response

  Date: 09/10/2026

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I am so sorry about the issue you faced with your order ID # REMOVED. I see that order is from different account. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please raise the request from the account in which order was placed so that we can check and assist accordingly.
  
  Thanks for your patience and understanding in this regard.

  Customer Answer

  Date: 09/10/2026

   
  Complaint: 25254355
  
  I am rejecting this response because:

  It is not possible for me to provide the Amazon account information for Awardco as it was sent to me through Awardco as a gift.

  I followed the instructions provided by Amazon to immediately return this item exactly following Amazon's return process for an item that was received as a gift and WAS NOT ordered through my personal Amazon account.

  Initially, the process indicated I would receive the refund as an Amazon credit to my Gift Card account, however, the status of the return states it is to be refunded to the original purchase method.

  I reached out to Amazon customer service on 8/31/26 to inquire and was told the funds would be put on MY Amazon Gift Card Account (now) ss the item was returned and acknowledged as returned by Amazon and that I would receive a notification on the status in 3 business days. I DID NOT receive a status update in 3 business days as I was told I would and I DID NOT receive the refund to MY Amazon Gift Card Balance as I was told by Amazon customer service that I would receive it at the time indicated during our interaction. The Ticket ID provided to me for this interaction is 95e5a4db-e1f3-4127-88c9-290b9de73b6c. 

  Sincerely,

  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order at 6AM on Sept. 7. Both items were advertised as same-day delivery & scheduled for 5PM10PM that day. Neither was delivered. On Sept. 8 at 10:16AM, I got an email stating one item was delayed & that I would not be charged until it shipped. I got the same email for the second item at 4:49PM. Despite this, I had already been charged for both items. I contacted Amazon & was told that because of the delay, I could request a full refund for each item after it was delivered & would not have to return either item. One item was delivered at 8:09PM on Sept. 8. On Sept. 9, I contacted customer service to request the refund for that delivered item. After explaining the situation, the REMOVEDasked if I wanted a refund for the item that had NOT yet been delivered. I immediately corrected her & said I was only requesting the refund for the item already delivered. I did not want the other item canceled because I still expected it to be delivered. She processed the refund for the delivered item. When asked where to apply the refund, I agreed to have it added as an Amazon gift card balance, believing this was only for the delivered item. I asked her to confirm I could request a refund after the second item was delivered. She said it had already been processed & could not be reversed. She then stated the package was damaged & that I would have to reorder the item. I asked for a supervisor, who said the refunds had already been processed & I would have to buy the item again & request a refund after delivery. This defeats the purpose of same-day delivery, as I needed the item on Sept. 7. I also requested the chat transcripts for documentation in case I needed to dispute the charge with my bank but was told to take screenshots instead. I am extremely dissatisfied. I paid for same-day delivery, did not receive it, was charged despite being told I would not be until shipped, & a refund was processed for an undelivered item after I explicitly stated not to do so.

  Business Response

  Date: 09/10/2026

  Hello,
  
  I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID # REMOVED. I can certainly understand your request and Please allow me to apologize again for any frustration this issue may have caused. We appreciate you bringing this situation to our attention to ensure we do everything possible to avoid situations like this in the future and proper internal actions are taken on the associates about this.
  
  I see that for item: YBSKG Women's Plaid Skirts Knot Front Asymmetrical Hem Mini Skater Skirt and Vepose Women's Black Thigh High Boots 3" Inch Block Heel, Size 6, 992 refund has been issued with out the return of the items. We won't be able to issue refund for other items without return.
  
  You can view details of the completed refund on your Amazon.com account:
  REMOVED
  
  Thanks for your patience and understanding in this regard.

  Customer Answer

  Date: 09/11/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED. 
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:09/09/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled all of my subscriptions through Amazon, simple because I don't have the money to spend for it, after cancelling, I was then charge $15.99 from Amazon on 8/29/26. I looked at Amazon and seen they were still charging my card. They have made the process of cancelling subscription impossible, I was redirected to several pages, and had to start completely over for even subscription. Every time I open prime video to watch the movies I bought out right, I am presented with 2 different pages to tell me to renew my subscription, and they highlight renew, and there is no confirmation. All I want is for my card to stop being charged and the the pop REMOVEDto stop. I feel like I'm being manipulated by this company, to make purchases I don't want, or charging my card without even clarifying that I want it to be charged after I already canceled my subscription. Trying to contact customer service is almost impossible, that make the process of going through everything to complicated. This even includes just changing simple settings. I don't even know how to remove my card completely from Amazon because they don't make it possible. And if they did they don't make it easy to find. I'm not expecting a refund. I just want my card to stop being charged and stop being manipulated by Amazon. No company has that right.

  Business Response

  Date: 09/10/2026

  Hello ,
  
  I'm REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I have reviewed your complaint and I apologize for the inconvenience caused by the unauthorized charges.
  
  To resolve this quickly, I need:
  
  The specific subscription name and cancellation date
  
  The 9-digit alphanumeric charge ID from your bank statement
  
  This information will help me review the charge details and provide a swift resolution.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 09/10/2026

  REMOVEDQ77FN8E13 

  Charged August 28th 2026. 

  I sort of understand, but in a way I don't. Why do I have to give you all of this information? Amazon can access my account and any charges that were made. This seems like a a way for Amazon to prolong the process as far out as they can. Amazon is purposely making it impossible to cancel subscriptions or even remove debit / Credit cards from an account.

  What do I have to do to file a law suit? I am not okay with being taken advantage of by Amazon for the hundredth time. Amazon is intentionally making there applications subscription based and restart your subscription because you accidentally clicked a button because there is a dozen pop REMOVEDasking the same thing. I can't even search anything on Amazon without a message that takes up half my screen telling me I need to renew my subscription, or that my subscription is cancelled, which by the way I was still charged, I even had my debit card lock, I unlocked my card for less than 15 minutes and Amazon pulls out. 

• Initial Complaint

  Date:09/09/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Amazon failed to honor a refund that was specifically approved and promised by an Amazon customer service representative.Approximately two weeks ago, I contacted Amazon regarding an item that had become available at a lower price. The representative told me that Amazon would refund me the price difference and also sent me a written confirmation by email.I relied on this commitment and did not purchase the item at the lower price because I believed Amazon had already approved the refund.When I contacted Amazon again approximately two weeks later to follow up, I was told that Amazon does not offer price adjustments and that the refund could not be provided.I understand Amazon may generally not have a price adjustment policy. However, my complaint is that an Amazon representative specifically approved and confirmed this refund in writing. I relied on that commitment, and I lost the opportunity to purchase the item at the lower price.I am asking Amazon to review the original customer service interaction and written confirmation and honor the refund that was previously promised. I can provide the confirmation email, order information, and customer service records as evidence.I am not requesting a general change to Amazons price adjustment policy. I am requesting that Amazon honor the specific commitment made by its representative.

  Business Response

  Date: 09/10/2026

  
  Hello REMOVED,
  
  I'* REMOVEDfrom Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I reviewed your previous correspondence and identified that you received incorrect information. I have addressed this with the agent who assisted you.
  
  We constantly evaluate Amazon's prices to offer low, competitive prices every day. As a result, we don't offer price matching. You may return the item for a refund if it no longer meet your needs.
  
  Customer feedback like yours is very important in helping us continue to improve our website and services. 
  
  For more information on our approach to offering our customers low everyday prices, visit:
  
  REMOVED
  
  Thanks for choosing Amazon.
  
  Regards,
  
  REMOVED.
  Amazon.com
  REMOVED
  =========================

  Customer Answer

  Date: 09/10/2026

   
  Complaint: 25253486
  
  I am rejecting this response because:
  I want to make it absolutely clear that this is NOT a request for a price match under Amazons standard price-matching policy.
  My complaint is about Amazons failure to honor a specific commitment made to me by your customer service representative.
  I contacted Amazon before purchasing the item at the lower price. Your customer service representative explicitly confirmed that Amazon would provide me with the price difference adjustment and even sent me an email confirming this. I relied on that representation in good faith and, based on Amazons assurance, I did not purchase the item at the lower price elsewhere. I instead waited for Amazon to honor the commitment that had been made to me.
  I am now being told that Amazons current policy does not allow a price adjustment. That response does not address the actual issue. I am not asking Amazon to make an exception to its policy simply because I found a lower price. I am holding Amazon accountable for the specific representation and commitment made by its own representative, which I relied upon to my financial detriment.
  Amazon should not be able to make a commitment to a customer, induce the customer to rely on that commitment, and then simply refuse to honor it by citing a general policy after the fact.
  As a consumer, I relied on Amazons representation and suffered a direct financial loss as a result. I am therefore requesting that Amazon take responsibility for its representatives commitment and reimburse me for the difference in price.
  Please escalate this matter to a supervisor or the appropriate Executive Customer Relations team for review. I am requesting a written response that specifically addresses the prior commitment made by your representative and the resulting financial lossnot simply a response quoting Amazons general price-matching policy.
  I expect Amazon to honor the commitment that was made to me and provide appropriate compensation for the price difference.
  
  
  Sincerely,
  
  REMOVED