ComplaintsforAmazon.com

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or around 7/16/2024, my payment methods began disappearing off the Amazon site. The first card to "deactivate" was my Prime Store Card. Concerned about this I contacted Amazon customer service through the Chat function. The associate could not assist and after a considerable amount of time transferred me to someone in "concerns." I have never heard of a "concerns" department and the chat continued with another associate. That associate walked me through several troubleshooting steps and tried to assist re-linking my Amazon Prime Store Card Account. The system declined to link the card each time ultimately locking me out of making any changes for 15 minutes. By that time, I could no longer sacrifice more time on the issue. Today (7/17/24), I once again tried the chat function. Upon logging in I notice more cards were missing from my account. Worried, I asked for details on when these cards were removed from my account. The representative said that all of my cards were showing on his end. I informed him that only a fraction were visible/available on mine. After another lengthy chat the agent ceased responding. I then called Amazon (actually had them call me). I spoke with another representative that once again indicated that all my cards were showing on his end. I then asked why the system would not allow me to add my store card and he asked me to retry the entry. I informed him that I was now locked out of adding payment methods for 24 hours. There is no reason that I should have to wait as this is not my mistake. There is also absolutely no reason that someone shouldn't be able to provide me with an explanation of what caused this in the first place. I would like to speak with someone to resolve this ASAP.

  Business response

  07/18/2024

  Hello *****,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry to know card have disappeared from your account and I understand you'd like some from Amazon call you.
  
  I'd love to help you, unfortunately we do not have the option to make outbound calls. However, we're happy to help you over the phone. Please visit the following link, enter your phone number through the Phone tab, and our customer service team will call you:
  
  **********************************************************

  Before reaching out to customer service, I'd suggest that you please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at *****************************************; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).
  

  If you don't have your card number, just say "I don't have it" or something similar to reach an agent.

  Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.
  
  Thank you for your understanding and looking forward to hearing from you.
  

  
  

  Customer response

  07/18/2024

   
  Complaint: 22004278
  
  I am rejecting this response because:

  There is no way that a company the size of Amazon cannot make an outbound call especially for a consumer that fears fraud or internal malfunction.  This is not just a Synchrony issue.  Multiple cards from multiple banks, both debit and credit, have been effected. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered Special saw blades from Amazon, and they sent me a package that was full of Vicks ***** spray. They won't replace my order and I can't get a refund till they receive product back and process in their system. It was there mistake and they will not help me or explain why, customer service just hangs up

  Business response

  07/18/2024

  Hello *****,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  

  Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

  On checking, I see that you've been refunded for the wrong blades on July 17, 2024 for $160.96 to the payment method used on the order and you should see the refund posted to your bank statement in 3-5 business days. 
  
  I hope this helps. Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.
  
  Regards,
  *******
  Amazon.com

  Customer response

  07/18/2024

   
  Complaint: 22003812
  
  I am rejecting this response because:
  I have attached the email from Amazon, why they didnt give me the service I requested. It says I have excessive returns, I have spent over $22,000 with Amazon since January alone, I am listing the items below and why:

  **** office furniture- it was supposed to be delivered to ************* and the tracking showed it was delivered to ******, **, so I was refunded.

  saw blades - they sent metal saw blades in a paper bag, they would show up ripped and missing, I asked to have them shipped in a box and they didnt. I gave up on ordering the sawzall blades from Amazon because of this.

  i ordered circular saw blades from them and I was shippedVicks nasal spray instead due to an error on their order picking. I have been refunded my money only after contacting the BBB.

  why am Im being flagged for their shipping issues and order picking errors? Non of the returns where due to any fault of my own, they were all Amazon and their delivery issues fault.

  Amazon needs to fix their flagging process to eliminate flagging a customer return that was their fault, this process needs to be fixed to prevent this.

  I have a large quantity of orders with Amazon, and the only time I have an issue is shipping to my business which has docks and a full receiving department.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Item is no longer working, makes loud screeching noises leaks water everywhere, which is dangerous being next to an outlet thats sitting in the water no longer makes ice. Recently Ive noticed a lot of bad reviews on the product so bad that Amazon is no longer selling the item I was told I could get a credit back from them and that they didnt need the item, after waiting two weeks for the credit and discard the item now I need the item which I no longer possess. Hoping that you can help.

  Business response

  07/18/2024

  Hello *****,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  I'm sorry for the incorrect information provided about refund.

  Please know that we issue a refund when an item is returned within 30 days of the delivery date. Due to circumstances surrounding your order, I've now added gift card for $217.24. You can view your balance and usage history in Your Account here:
  
  *************************************************
  
  I hope this helps. Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.
  
  Regards,
  *******
  Amazon.com

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  They've been ripping me off and charging me for the Student Prime when I canceled it before it expired. I signed up for it December 22nd 2023 I canceled it months ago and they reactived it

  Business response

  07/18/2024

  Hello ********,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

  I'm sorry to know you've been charged for student prime which you've cancelled it in December, 2023.

  On checking, I see that membership was not cancelled and hence you're being charged. I've now cancelled your membership and refunded you $52.43 ($7.49*7) to the payment method used and you should see the refund posted to you bank statement in 3-5 business days.

  I hope this helps. Please feel free to contact us directly by replying to ************************************************ if we can be of further assistance.
  
  Regards,
  *******
  Amazon.com

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am reaching out about my order 112-4738666-0132250. I've received this order on July 14 2024 and immediately requested a return for the refund due to the item is defective. The screen is very uneven and two obvious pinholes on the screen(I've attched photos). *** came to pick it up the other day at noon with tracking number 1Z6E55402690236408. Based on the tracking, it has been delivered on July 16 2024. I reaching out to your customer service today July ******* to request this refund now as this refund will contain $200 amazon credit balance which I can use for prime day which ends today. There are 4 customer agents I talked with, the first one says I will receive refund within 24hrs but cut the conversation without informing. The second customer agent is a kindle agent which I didnt request but showed up after cut off. The third agent is also not the right person, the last agent didnt talk that much but throw me an email asking me to send my ID for verification for refund. THE ***** THREATS ME IF I DONT SEND ID I WONT GET REFUND AND THERES ABNORMAL ACTIVITY ON MY ACCOUNT.I DIDNT SEE ANY ABNORMAL AS THIS IS MY FIRST RETURN FOR REFUND. I DONT THINK ID IS NECESSARY, YOU HAVE ALREADY ACCESS MY CREDIT CARD INFORMATION WITH THIS ORDER. I RETURNED THE **** IMMEDIATELY AND TRACKING SHOWED IT HAS BEEN DELIVERED TO YOUR WAREHOUSE, I DONT SEE ANY FRAUD OR ABNORMAL HAPPENED AT ALL. I CAN'T ACCEPT HOW YOUR AGENT HANDLES THIS ISSUE. I need my refund asap.

  Business response

  07/18/2024

  Hello *******************,
  
  I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I've checked your issue regarding the refund for return on order.
  
  Upon checking I see that our team has requested an ID proof in order to process the refund.
   
  Thank you for reaching out to us, I understand your concern regarding the security of your identity proof.
  
  Neither amazon nor any third party service provider who is used to validate that it is a proper ID, retain a copy of the *** I hope that I can clear up any misunderstanding. Amazon.com is not in the business of selling customer information. We never have been.
  
  Our current privacy notice (*********************************************) specifies that we *will not* disclose customer information to third parties except in certain limited circumstances, one of which is when we utilize third party service providers however such providers are unable to use any data outside of providing services to Amazon.
  
  Furthermore, our privacy notice makes clear that we only share information with affiliated companies if a customer chooses to enter into a transaction with one of these companies. 
  
  If you choose not to do business with these stores, then these companies will not have access to any of your account information. 
  
  If you do choose to shop at one of these stores, the only information we will share is information regarding your transactions with that store; these companies will never have access to information about your other purchases at Amazon.com.
  
  Privacy is as important to us as it is to our customers. Under the express terms of our Privacy Notice, we are confirming that we are not in the business of selling customer information. Our hope was to reassure customers by specifying in greater detail the limited occasions in which any of their information might be shared. Rest assured, our fundamental commitment to protecting customer information and ensuring the security of their transactions has not changed and never will.
  
  I hope this helps! We look forward to seeing you again soon.  

  Regards,
  ****************

  
  

  Customer response

  07/18/2024

   
  Complaint: 22002831
  
  I am rejecting this response because:

  The point is not about your privacy policy but it is not necessary for me to provide you with my personal information for this refund. What do you mean by saying the issue is government id requested? This doesn't make any sense for me to give you my personal information like my photo, my driver license number or my date of birth for this refund. You are selling me a defective item, if there's an issue, it is because your company's quality control is not okay. Stop stealing money from your customer! This action sounds like a big fraud!  I will not share my personal information with Amazon as my return is smooth and standard without any problem from my end. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ORDERED A LEATHER RECLINER. THE DESCRIPTION SAID THE FABRIC WAS LEATHER. BEING SKEPTICAL I CALLED AMAZON AND THEIR REPRESENTATIVE CONFIRMED IT WAS A LEATHER *****. I CHALLENGED THAT AND WAS AGAIN TOLD IT WAS LEATHER.THE PURCHASE WAS 9/26/2021. IT HAD 30 DAY RETURN AND 1 **** WARRANTY.THIS PAST WEEK I NOTICED THE ***** HAD WRINKLES IN THE *** AND SEAT. EXAMINATION CONFIRMED THE FABRIC WAS SEPERATING. UNDER A THIN VINYL COATING THERE WAS A FABRIC BACKING. THERE WAS NO LEATHER IN THE *****.I CALLED CUSTOMER SERVICE AND WAS TOLD IT WAS MY PROBLEM SINCE THE **** WARRANTY EXPIRED AND THEIR COMPUTER WOULD NOT LET THEM LOOK BACK 30 MONTHS. I ASKED FOR A SUPERVISOR AND WAS TOLD THIS WAS THE LIMIT OF MY INQUIRY AND IT COULD NOT GO FURTHER. THE *****, OR ANY *****, SHOULD LAST MORE THAN 30 MONTHS. I FEEL THE COMPANY MISREPRESENTED THE ***** AND I WANT A REPLACEMENT OR REFUND. I HAVE A FAKE LEATHER ***** AND THE FABRIC IS FALLING OFF. THE RESPONSE FROM CUSTOMER SERVICE IS UNREASONABLE AND SOMEONE SHOULD LOOK INTO THE DESCRIPTION AND JUSTIFY HOW LEATHER TURNED INTO VINYL.

  Business response

  07/18/2024

  Hello ******,
  
  I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Im sorry to learn about the problem with your chair and you'd like it replaced or refunded. 
  
  As the order is from 2021, unfortunately we're unable to locate the order and hence will not be able to assist you. Please know that we can issue replacement or refund when an item is returned within 30 days of the delivery date. As its been over 3 years we will not be able to assist you. Also as the warranty has expired even the manufacturer wouldn't be able to help you, however you may try contacting them.
  
  Unfortunately in this case we won't be able to provide any further information apart from this.
  
  We appreciate your understanding and hope to seeing you soon.
  
  Regards,
  *******
  Amazon.com

  Customer response

  07/18/2024

   
  Complaint: 22001442
  
  I am rejecting this response because: THE ISSUE IS NOT A WARRANTY.  A LEATHER ***** WOULD NOT HAVE THE FABRIC PEEL INTO A THIN LAYER OF VINYL.  IT WAS DESCRIBED TO BE LEATHER, AND MY FOLLOW UP CALL CONFIRMED IT WAS LEATHER.  THE ***** WAS MISREPRESENTED AND FALSY ADVERTISED.  AS TO THE RESPONDER NOT BEING ABLE TO PULL UP THE ****** I PRINTED THE ***** YESTERDAY SO I HAD NO PROBLEM PULLING UP THE *****.

  MISREPRESENTATION IS THE ISSUE.  IT WAS FALSELY ADVERTISED AS  LEATHER *****.

  ***** 113-9626091-5143402
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I'm writing to request immediate resolution to a frustrating issue with my "try before you buy" order with Amazon.com. /Amazon. Despite returning items on 6/28 (received and inspected by 7/3), I've only received a refund for one item.Here's a timeline of my experience:6/12: Placed "try before you buy" order, system marked them "keep" but then I changed to return as I did not need want the items and never even removed them from boxes. 6/28: Returned items (ORDER # ***-9614235-0162642) Via pre paid labels at *** 7/3: Items received, inspected, and processed was told by several "chats" that would take up to 2 weeks. 7/10: Chatted with support; was told refund would be issued by a manager and they did but only on one item. They agreed it should not take so long and never mentioned any 30 day rule.7/10: Received refund for one item only 7/16: Chat customer service again told can't help me refunds can take up to 30 days and that that is the "official" policy and only help they could provide was to send me LINK to that policy. Multiple follow-up chats: Told to wait due to 30-day refund policy, despite previous agreement. I've proactively followed your return process and inquired about my refund status several times. The lack of transparency and inconsistent communication has been disappointing.I urge you to process the refund for my second returned item immediately. I've fulfilled my obligations; it's essential that Amazon honors its commitments to customers. I'm shocked you treat customer's who spend money with you for years this way . Order Details:ORDER # ***-9614235-0162642 ********************************************************************************************************** ************

  Customer response

  07/17/2024

  The business has contacted me and resolved the issue you can close and/or remove this it is now resolved to my satisfaction.
  

  
  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My doctor called in a prescription to amazon pharmacy. I paid and I said it would ship that day with delivery Thursday but when I paid it said delivery the next day. This morning I checked and it had shipped but was not out for delivery. I called Amazon pharmacy to ask where this was as it was being delivered by amazon. They had no idea where it was, what was going on or if it was going to be delivered. My doctor called in the rx to a local pharmacy as I needed this medication. Amazon pharmacy rep *** told me to call at 7 to see where it is and to cancel and get a refund. At 5:45 I see that it is out for delivery. I already had a prescription. They had no clue where it was. There is no tracking info for their shipping. I wanted to refuse it and they won't give me a refund. They screwed this up. They told me it probably wouldn't come. So why should I pay?

  Customer response

  07/17/2024

  I sent an email this morning to the info@BBB box that I needed to cancel this dispute.
  
  Some things happened after I filed that solved the issue.   So no further action is required. 
  
  I see you sent the info to amazon but if its not too late, please cancel. 22000487.
  
  *************************
  

  
  

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There was a fraudulent charge through my amazon account on the 16th of July. Notified amazon several times on the 16th advising them I didn't order this item. Was told a refund was going to happen. Never received a email spoke to 2 other agents and said it was being shipped already. It's going to a address in ****, I live in ********. This was a fraud charge.

  Business response

  07/17/2024

  Hello,
  
  I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
  
  I've reviewed your email and completely understand your disappointment with the unknown charge. To help you with this, I request you to write back with order ID so that we will be able to check this for you.
  
  I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.
  
  Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We asked to price match our recent returnable orders for a credit of $108.89 + tax. (See Below). We could order these items again and then return them under the original order. This would cost Amazon to pay for shipping both ways as well as additional labor to get the orders processed. Price matching would be more cost effective for Amazon. By the time this complaint is received the pricing may be different. However, this is current as of 7/16/2024 at 2:49pm Mountain ******** Time.Order# ***-3188256-2040206 Knot Pillow - $26.99 QTY 2 Current Price - $21.59 Credit Owed: $10.80 + tax Order# ***-7108260-5878650 Tilt Out Trash Can - $88.82 QTY 1 Current Price - $84.79 Credit Owed: $4.03 + tax Order# ***-0871274-6197046 Living Room Chairs - $256.26 QTY 1 Current Price - $215.80 Credit Owed: $40.46 + tax Order# ***-3583828-2235411 Vgate vLinker - $59.99 QTY 1 Current Price - $47.91 Credit Owed - $12.08 Order# ***-0945632-7505037 Electric Head ****** - $23.99 QTY 1 Current Price - $19.19 + tax Credit Owed $4.80 + tax Order# ***-4984061-7649834 Champlant Washable Rug ***** QTY 1 Current Price - $40.70 Credit Owed - $1.70 Order# ***-***2538-0307467 WLIVE Dresser - ***** QTY 1 Current Price - $45.98 Credit Owed - $1.70 Order# ***-6339983-1480215 Gamerneon Game Room Large Neon Sign - $29.98 QTY 1 Current Price ***** Credit Owed - $6.00 + tax Order# ***-5573311-8169022 Davinci Lighting Renaissance ****************** Cap Lights - $33.99 QTY 1 Current Price ***** Credit Owed - $3.12 + tax Order# ***-1228835-3721055 Finnez Frosted Film 23.6 x ***** inches - $***** QTY 1 Current Price ***** Credit Owed - $6.40 + tax Order# ***-1228835-3721055 Finnez Frosted Window Film 29.5 x ***** inches - $39.99 QTY 2 Current Price ***** Credit Owed - $16.00 + tax Order# ***-6159687-9357801 Finnez Frosted Window Film 17.5 x 78.7 inches - $8.99 QTY 1 Current Price 7.19 Credit Owed - $1.80 + tax Grand Total - $108.89 + tax

  Business response

  07/17/2024

  Hello,
  
  I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience you've experienced with regards to price difference on recent orders. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.
  
  We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.
  
  To read more about our pricing, please visit our Help pages:
  
  ************************************************************************************
  
  If you wish, you may return the orders. However, as of now we are unable to issue price match.
  
  Thank you for your patience and understanding in this regard.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

  Regards,

  *********

  Customer response

  07/17/2024

   
  Complaint: 21999416
  
  I am rejecting this response because: This is poor practice and poor customer service.  You may close this case, I have taken action to resolve on my own.
  
  Sincerely,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩