Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order: No: #********** on 12/25 and I was immediately charged $3067. To my shock, I then got an email saying that the items would be shipped 1/22. These are not custom items -- they are stock items. This has never happened to me with Blue Nile before and it is not okay. They charged me ONE MONTH before they intend to ship the items. Most reputable businesses do not charge until the items are shipped in the case of stock items. It is NOT OKAY to charge me over $3k with no intention of shipping for a month. That puts an unfair financial burden on me. I understand that they charge right away for custom-made items, but that is not the case with the two items I ordered. I need them to either ship these two items to me immediately, or refund me now and charge me later when they are actually shipping the items. In multiple conversations with them, they act like what they did is reasonable, but it is NOT.

  

  Business Response

  Date: 01/08/2025

  Dear *****, 

  Thank you for sharing your concerns regarding Order #**********. We deeply apologize for any frustration or inconvenience caused by this experience.

  Some items on our website, while not classified as "custom-made," are made to order, which can result in longer lead times. This information is displayed on the product page, including the estimated ship date, to help set expectations before purchase. We understand how important transparency is, and we sincerely regret if this caused any confusion in your case.

  Regarding our billing process, Blue Nile's policy is to charge at the time of purchase, as this allows us to secure the materials and begin the creation process for made-to-order items. We acknowledge your feedback about the financial burden this can create and will ensure it is reviewed internally.

  We have refunded your order as requested. Please know that we value your business and would like to help ensure that future orders meet your expectations. For future purchases, we encourage reviewing the estimated ship date on the item page for better clarity.

  If theres anything further we can assist with, please dont hesitate to reach out directly.

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It became clear that Blue Nile is untrustworthy is several ways, and so I chose to cancel the order.  Blue Nile sets everything up to benefit themselves and s**** the customer.  They cannot be trusted.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received order ********** - a diamond eternity ring that was advertised to be 2.5mm wide. After opening it as a Christmas gift, I measured it and the ring is 2.1mm wide. I immediately returned the ring and Blue Nile has it back in their hands. I requested that they give me a prompt refund due to the fact that they lied to me about the product. They told me to wait up to THREE MORE WEEKS. That is not reasonable. They are holding my $1000+ hostage. I have no ring, I've been charged, and they have no problem leaving me with the financial burden and no ring and no refund. I'm disgusted with Blue Nile.

  

  Business Response

  Date: 01/08/2025

  Dear *****, 

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience this has caused.

  We understand your concerns regarding the discrepancy in the ring's dimensions and the delay in processing your refund. After reviewing your case, we have taken immediate steps to expedite your refund outside of our standard processing timelines. You should receive an email soon confirming that your refund has been issued back to your card.

  At Blue Nile, we strive to ensure every product meets the highest quality standards and matches the description provided. Your feedback is valuable to us, and we will investigate this issue to ensure accuracy in our product specifications and descriptions moving forward.

  Once again, we deeply regret that this experience fell short of your expectations, and we appreciate your patience as we worked to resolve this matter promptly. Should you have any further concerns or questions, please do not hesitate to contact us directly.

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  

  You still have not changed the ring measurement on your site, although I reported it as wrong 2 weeks ago.  This tells me that Blue Nile just doesn't care about misleading customers.  You transfer the problem to your customer.  In addition, you quoted me FOUR WEEKS to provide a refund for this misrepresented/defective product.  That is grossly unacceptable, especially in the case of a product that is not what Blue Nile advertises.  Overall, this experience reinforces my opinion that Blue Nile is only out for itself, and if there's a problem, that's just too bad, as only the customer has to suffer for BN's mistakes.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife's wedding ring was returned to the ******* store on 11/9/2024 and was promised to be returned within 4 weeks. This was for them to put the band back together where it had to be cut off her finger due to it being to small. I inquired two weeks ago and was told it wouldn't be much longer but yet the ship date on the website kept changing. I called in last week to customer care and was told they would check on it as the ship date kept changing, this was after me paying for whatever the repairs were and responding on email to a lady from there asking about the shipment. When I said this was poor customer service and that they should be more proactive in telling customers their original promise wouldn't be met I never got another response. The lady I spoke with last week promised she would call with information but never has and when I called this morning the lady said there is a ticket open but no further information. This is past the point of negligence on their part, when I called last week I asked that our ring be returned, and it has not. I didn't care if it was fixed, if it had been shipped when I called then I could have had it fixed locally in time to return the ring to my wife at Christmas. At this point they need to return the ring, and I expect some type of compensation for the delays and the lack of customer service.

  

  Business Response

  Date: 12/26/2024

  Hello, 

  Thank you for reaching out and sharing your experience with us. I sincerely apologize for the delay and lack of proactive communication regarding your wifes wedding ring repair. We truly understand how important this is, especially during the holiday season, and regret any inconvenience caused by our failure to meet the promised timeline.

  After reviewing your case, we can confirm that the ring has been shipped and delivered. However, we recognize the frustration caused by the shifting timelines, lack of updates, and the unfulfilled commitment to return your calls. This is not the level of service we strive to provide, and we take your feedback seriously.

  I will ensure that your feedback is escalated to the appropriate teams to prevent situations like this in the future. If you have any further questions or need assistance, please don't hesitate to reach out to me directly. Your satisfaction is very important to us, and we want to make this right for you and your wife.

  Thank you for your patience and understanding.

  Sincerely, 

  ****** *********

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diamond on December 2nd from Blue Nile, and the website indicated it would ship by December 4th. However, when I contacted customer service for an update on the order status, I was told the item couldn't be shipped because the listed price was incorrect. I received a confirmation email after completing my purchase, and no one informed me that there was an issue with the price at the time.Since it was a Black Friday deal, I assumed I was getting a good offer, which is why I made the purchase. However, after my order, I was told it could not be shipped and that the company was trying to find the correct price. Days passed, and they continued to claim they were still searching for the correct price. The only other option offered was to cancel my order.I cannot accept this explanation. If there was a pricing error, it should have been corrected immediately, not after several days of searching for a price. I also cannot accept being told that it is no longer a Black Friday deal after the estimated shipping date has passed.

  

  Business Response

  Date: 12/09/2024

  Dear ***, 

  Thank you for bringing this matter to our attention, and I truly apologize for the frustration and inconvenience caused by this experience.
  I want to confirm that there was a pricing error with the item you purchased, which was identified after the order was placed. We understand how disappointing this must be, especially during a promotional period, and we sincerely apologize for the delay in communicating this to you.
  To address your concern, weve escalated the matter, and one of our agents will be reaching out to you shortly to provide more details and explore possible resolutions. Please know that your satisfaction is very important to us, and we are committed to making this right as best as we can.
  Thank you for your patience and for giving us the opportunity to assist you further.

   

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22645862
  
  I am rejecting this response because: I am struggling to understand why, a week after placing my order, no one from Blue Nile contacted me via phone or email to inform me of an issue. It was only when I reached out that I was told the price was an error, and that the correct price was still being determined.
  As a loyal Blue Nile customer for several years, this is very disappointing. In my past experiences, I was always contacted promptly or received order updates within a day of purchase. This situation is confusing and frustrating, especially considering this was a Cyber Monday order.
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 12/12/2024

  Dear *** ****,
  Thank you for reaching out and sharing your concerns. We deeply value your loyalty as a Blue Nile customer and understand your frustration regarding the situation with your recent order.

  The price listed for the item in question was an error, as outlined in our Terms and Conditions linked below, and it was not part of a Cyber Monday promotion. While we strive to identify and address pricing discrepancies promptly, we regret that we did not contact you sooner to notify you of the issue. This delay in communication does not reflect the high standards of service we aim to provide, and we sincerely apologize for any inconvenience this has caused.

  Terms and Conditions: ******************************************************************************************************************************************************;

  Your feedback regarding our communication process is invaluable, and we are actively reviewing our procedures to ensure we can prevent similar experiences in the future. We genuinely appreciate your understanding and patience as we work to improve.
  If you would like to discuss this matter further or explore potential resolutions, please do not hesitate to contact us directly at ************. We value your continued trust in Blue Nile and hope to have the opportunity to better serve you in the future.
  

  Sincerely,

  ****** *********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engagement ring back in 2006, that came with a lifetime warranty. Back in September the crown and stone became disengaged from the ring, and Blue Nile is requiring payment of $200+ for the repair, in addition to $30 shipping. When asked as to why this was not covered under warranty, the company stated that it is because:1. The ring was 18 years old - This should not be relevant as it is advertised as a lifetime warranty.2. The ring had not been sent in for annual servicing and inspection - This is nowhere documented as a requirement for the warranty to remain valid, which was also confirmed in writing by the company.3. The repair was not "minor" - Nowhere in the warrantly documentation does it state that only "minor repairs" would be covered.I would very much like to understand why the warranty was not honored, and be refunded for the service cost.Buyer Beware - In reading through other complaints submitted to the Better Business Bureau, this seems to be a common theme with Blue Nile.

  

  Business Response

  Date: 12/02/2024

  Dear *****, 

  Thank you for bringing your concerns to our attention. We understand how important this matter is to you, and wed like the opportunity to review it further with you. A member of our team will reach out to you directly to discuss your concerns and work toward a resolution together.
  We appreciate your patience and look forward to assisting you.
  Sincerely,

  ****** *********

   

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wedding band was repaired by Blue Nile and less than 2 months after the repair one of the diamonds popped out of the setting and was lost. This has never happened in 18 years of daily wear and I firmly believe it was result of a poor repair job. The company charged me a fee to return my ring for a second repair and are now trying to charge me for the repair and return shipping. I am asking that the repair fee be waived and my ring to be returned to me in repaired condition.

  

  Business Response

  Date: 11/29/2024

  Dear *********,
  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration caused and appreciate the opportunity to address your concerns.

  
  To ensure we provide the best resolution, we will have a dedicated team member review your case and reach out to you directly. They will work with you to resolve this matter promptly and to your satisfaction.
  We value you as a customer and want to ensure your wedding band is returned to you in the quality condition you expect.

  
  Sincerely,

  ****** *********

   

  Customer Answer

  Date: 12/07/2024

  I received the BBB message that the complaint is closed. I am still waiting to receive my jewelry back from Blue Nile, which is why I didnt respond to the message that they are addressing it. I am glad to hear they are going to waive the repair fees but until I actually have my jewelry back, I dont consider the issue to be resolved. 

  
  
  

  Thanks,

  
  
  

  Stephanie 

  

  Business Response

  Date: 12/26/2024

  Dear *********, 

  Thank you for following up. Im happy to inform you that your jewelry has been shipped and successfully delivered. You should now have it in your possession.
  If theres anything else I can assist you with or if you have any concerns, please dont hesitate to let me know. Your satisfaction is our priority, and Im here to help ensure everything meets your expectations.
  

  Best regards,

  ****** *********

  Customer Answer

  Date: 01/02/2025

   

  I did finally receive my jewelry back and was not charged as they originally tried to do. I appreciate BBB assistance. 

   

  Stephanie 

• Initial Complaint

  Date:11/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered our engagement ring and wedding rings from blue nile. One of the rings needed to be replaced as it did not fit appropriately. We ordered a replacement ring; yet, the company is not allowing us to return the original ring because it is "6 days passed the due date" despite extraordinary circumstances. This ring was $1200.

  

  Business Response

  Date: 11/14/2024

  Thank you for reaching out and sharing your experience with us. We understand the frustration this situation may have caused, especially given the special nature of your purchase. I have escalated your concern to our team, and someone will be reaching out shortly to discuss your options. Were committed to making this right for you and ensuring you have the best possible experience with Blue Nile. Thank you for your patience as we work to resolve this.
  

  Best regards,

  ****** *********

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22541824
  
  I am rejecting this response because:

  Although I very much so appreciate the commitment to remedy this situation, we do not yet have a solution. I believe we have demonstrated our loyalty to Blue Nile by the multiple ring and earring purchases. We just have one ring that did not fit appropriately and due to the events associated with our wedding were a few days late in submitting the return which the company would no accept. We do look forward to attaining an appropriate solution so that we continue to do business with this company and can commend them for working this situation out with us. 
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 11/22/2024

  Hello, 

  We thank you for your loyalty to Blue Nile. Looking at our records, we have processed a refund for the ring. I will have someone reach out to you to follow up. 

   

  Thank you !

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a diamond ring set and it needed to be resized. During the purchase of the ring, we were in the middle of moving and blue Nile stated that I should not ship the ring in for repair until move was complete since they dont guarantee the timeline for a resize and cant change the address for shipping once the order was sent. The ring has been with them for over three weeks and I have checked on status each week since they have provided no communication on the status of the ring. Each week I have been told that they were in process of repairing the ring. When I followed up yesterday I was told that on Oct 17 they determined it couldnt be resized but no one has ever told me this or reached out to provide options. Now I am outside of the return window for a ring that I do not have and cant wear because it cant be resized. They have still provided no updates.

  

  Business Response

  Date: 11/11/2024

  Hello, 
  Thank you for reaching out and sharing these details with us. Im truly sorry to hear about the lack of communication and the delay in resolving the resizing of your ring. I can understand how frustrating it must be to be without your ring, especially after waiting several weeks without receiving any updates on its status.
  I want to help make this right. Ill work closely with our team to understand why you werent informed earlier about the resizing issue and to explore the options we can offer you now.

  Please allow us a day to follow up on this internally, and we will reach out to you with an update and next steps.

  Thank you for your patience, and again, I apologize for the inconvenience this has caused.
  

  Warm regards,

  ****** *********

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22534108
  
  I am rejecting this response because:

  I was told a day was needed to follow up on this on November 11 and it is now November 14 and I still have not been contacted after numerous promises that have not been upheld. 

  Additionally per your ring policy on your website it states that rings that cannot be resized are notated on the ring description and this ring had nothing stating it could not be resized. I also called and spoke with someone to confirm this before purchasing to ensure that it could be resized. Ive attached a photo of the policy as a reminder.

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 11/22/2024

  
  Dear Ms. ****************** you for reaching out. We are moving forward with accepting the chargeback filed with your credit card as a refund.

  Thank you for your patience, and again, I sincerely apologize for the inconvenience caused. Should you have further questions or need additional assistance, I am available to help.

  If you have any further questions or concerns, please feel free to contact us.

  Sincerely,

  ****** *********

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Nile has had the ring more than my fianc has had the ring. I purchased the ring back in Feb/Mar for about $7,000, but when it had arrived the 1.55 carat stone (the main stone) was completely crooked, so I had to already send the ring back to be fixed which delayed my proposal. They gave me a $658 discount. After I proposed, she had the ring for about a month, but the ring size was too large, so we dropped it off to get resized. ***** was the employee (********, ** location) that was in charge of helping my fianc with this process. ***** handed my fianc a ring sizer with very little guidance or compassion. In addition, we wanted the engraving fixed that was on the inside of the band. Also, the twist part of the ring was not flush with the band. ***** said that couldn't be fixed. The ring was sent out on July 1st to be resized to a 6 and to adjust the engraving. The ring was returned back to ******** with the size adjusted, but the engraving was not fixed. So they had to send it out AGAIN and she was without the ring until middle to late August. She finally got the ring back and it was still too large. Another employee suggested a 5.5 and was very helpful. The ring was sent out again, and we gave clear instructions that we will pick it up at the store (we were not going to be home). This again took 5-6 weeks and they shipped it to the house which was NOT supposed to happen. We were away and had to send someone to our house to wait for it. It has now been a week since we've had the ring and now one of the prongs was loose and the small diamond that I said wasn't flush with the band has fallen out. Picture attached. Her bridal shower is in 5 weeks and now might not have the ring for it because it will again take 5-6 weeks to be fixed. We've been patient long enough and are beyond frustrated with the quality and customer service. We need this expedited ASAP.

  

  Business Response

  Date: 10/16/2024

  Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you and your fianc have faced throughout this process. We understand the significance of this ring and how these repeated delays have impacted such a special time in your lives. This is certainly not the experience we want for our customers, and we deeply regret the frustration and inconvenience this has caused.
  
  Please be assured that we are taking your concerns very seriously, and we are committed to making things right. A dedicated member of our team will be reaching out to you today to personally assist with this matter. Our goal is to expedite the necessary repairs to ensure your fianc has the ring well before her bridal shower. We will also work to provide regular updates and make this process as smooth as possible.
  
  Thank you for your continued patience. We value your trust in Blue Nile and are committed to restoring your confidence in our service.
  

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22427751
  
  I am rejecting this response because: no team member called me to follow-up 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 10/24/2024

  Thank you for your feedback. I apologize for any frustration this situation has caused. We have been in contact with your fiance since October 16th to provide updates and assistance. However, I understand your concern regarding a follow-up directly with you, and I apologize if this follow-up did not meet your expectations. Your satisfaction is important to us, and I will ensure we address any outstanding matters promptly.
  Please let us know how we can best assist you moving forward.
  

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This order is a replacement of a defective ring purchased in August 2023. It has been deemed defective by the company and approved for replacement. We were working with ***** x5117 on this order who was very helpful at first. However, since the approval of the replacement, there has been no movement on the order and the ring stands idle. There has been very little communication from the company on where the replacement stands and when the ring will be shipped back. The ring has been in Blue Nile's possesion since August 15 2024. We have reached out to the company via email and phone call almost every week since the ring was delivered to the company and have recieved no clear answer on where the order stands. We are seeking resolution and delivery of the replacement of the ring immediately.

  

  Business Response

  Date: 10/08/2024

  Hello,

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration this situation has caused. At Blue Nile, we pride ourselves on delivering exceptional service, and we clearly did not meet your expectations in this case.

  We understand the importance of receiving timely communication, especially when it comes to something as meaningful as your ring. After reviewing your order, it is clear there has been a delay and a breakdown in communication on our part. We deeply regret the inconvenience this has caused you.

  Our team is currently prioritizing your replacement order, and we are expediting its processing to ensure it is completed as quickly as possible. We will also assign a dedicated representative to provide you with real-time updates on the status of your ring, so you are fully informed moving forward.

  Please know that we take situations like this very seriously and are working to ensure that this is resolved promptly. We will provide you with an estimated delivery date within the next [insert timeframe], and your assigned representative will be in touch shortly to ensure all of your concerns are addressed.
  Once again, we apologize for the inconvenience and thank you for your patience. Should you have any further questions or concerns, please feel free to reach out directly to our customer care team at 800-242-2728

  
  Sincerely,
  Rachel Frishkorn
  Blue Nile Customer Service Team

  Customer Answer

  Date: 10/25/2024

   

  I am following up with  BBB case #********. I did not respond on whether the case was resolved because the ring still has not been delivered. The ring under #1003155425  has been in the same status of "in production" since 10/15/24 with no update since. The estimated ship date provided was 10/24/24 and it has not even reached quality assurance yet. Blue Nile has had the ring since 8/4/24. This has been a nightmare trying to get the replacement resolved and get any communication from

  The company.  No one at Blue Nile has responded to our emails or phone calls since 10/9/24. Overall extremely unhappy with this company. I don't feel comfortable noting this is resolved until the ring is delivered. Then we will be glad to never use this company for their services again

  

  Business Response

  Date: 10/29/2024

  Thank you for reaching out and sharing your experience with BBB case #********. Im truly sorry for the delays and lack of communication you've encountered with your ring order. This experience doesnt reflect the standards of service we aim to uphold.
  Were actively working to get your ring through the final stages as quickly as possible, and a supervisor is overseeing every step to ensure this happens. Youll receive updates along the way, and were committed to making sure the ring is delivered as soon as possible.
  

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22377009
  
  I am rejecting this response because: The ring has still not been delivered. We were told by ****** *** that the ring would be shipped from the Vendor to BN on 11/1/24. It has not. Yet again we continue to be told false timelines and given false promises. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 11/14/2024

  Hello, 

  Thank you for your message, and I apologize for the previous miscommunication regarding your ring's delivery timeline.
  I am pleased to confirm that, as of today, the ring has been delivered to you. I apologize for the inconvenience caused by the delays and any confusion around our estimated timelines. We understand how important this purchase is to you, and I regret any stress these delays may have caused.
  If there is anything further we can assist you with, please dont hesitate to reach out.