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Find a Location

Chrysler Dodge Jeep Ram of Seattle has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChrysler Dodge Jeep Ram of Seattle

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers authorized new and used vehicle sales, service, repairs, and financing and specializes in Chrysler, Dodge, Jeep, Ram and Hyundai makes and models. 

    Products & Services

    New and Used Car Dealership, Online Car Dealership, Vehicle Financing

    Business Details

    This is a multi-location business.

    Find a Location

    Chrysler Dodge Jeep Ram of Seattle has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      13733 Aurora Ave N, Seattle, WA 98133-6912
      BBB File Opened:
      1/4/2017
      Years in Business:
      19
      Business Started:
      12/1/2004
      Date of New Ownership:
      4/1/2016
      Business Incorporated:
      2/3/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • D.O.C.N.S., LLC
      • Collision Center of Seattle
      • Hyundai of Seattle
      • Northwest Car Credit
      • Northwest Car Credit.com
      • NW Car Credit
      • NW Car Credit.com
      Hours of Operation

      Primary

      M:
      9:00 AM - 8:00 PM
      T:
      9:00 AM - 8:00 PM
      W:
      9:00 AM - 8:00 PM
      Th:
      9:00 AM - 8:00 PM
      F:
      9:00 AM - 8:00 PM
      Sa:
      9:00 AM - 8:00 PM
      Su:
      10:00 AM - 7:00 PM
      Business Management
      • Mr. Andrew Breech, Managing Member
      • Mr. James Walen, Managing Member
      • Ms. Amy Walen, Managing Member
      • Ms. Donna Davis, Marketing Manager
      Contact Information

      Principal

      • Mr. Andrew Breech, Managing Member
      • Mr. James Walen, Managing Member
      • Ms. Amy Walen, Managing Member

      Customer Contact

      • Ms. Amy Walen, Managing Member
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/31/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I bought a used Suburu from Seattle Hyundai on 4/27. There were several issues so sale was contingent, in writing, on customer satisfaction with the repair work. I verbally reviewed what I had seen, and the salesperson agreed those were reasonable fixes. I paid down $5k in cash.I was told car was ready and I requested documentation - several days later I received it.Lube, oil change, mirror repaired.I called to say more had been agreed to - it was explained to me used cars only get safety issues repaired. I said 1) a nail in a tire and a missing spare are safety issues, and 2) sale contingent on customer acceptance.I was told agreed-to repairs would be undertaken.On 5/7: acknowledgement sun roof needed repair Shortly following: car needed to be sent to the Suburu dealership for repairs. 5/13: too expensive to fix the sun roof, $1500 off price, but I was told roof sealed.5/16: car ready next day.5/17: went to pick up the car. Roof did not seal. Deal cancelled. I asked if I was getting my refund then - told refund would be mailed first thing next business day.On 5/22: I received a text late in the day asking if I was picking up refund or wanted it mailed. I said I'd been explicitly told it would be mailed and to do so ASAP.5/26 no check - I was told it hadn't been mailed or cut.I emailed on 5/28, told check mailed on 5/23.5/31: no $. I requested they cancel and re-issue check for me to pick up. Manager explained mail takes an "average" of a week to arrive (metro area mail typically arrives in 1-2 days), said I requested a check be mailed in the first place (dealership told me that was what they would do), and said there is a $35 fee for reissuing a check.**** was cancelled 2 weeks ago; I do not have my money. Based on current interest rates, interest accrued would cover at least half reissue cost. They've declined to reissue and have instead asked me to wait longer to "see" if a check mailed in the metro area over a week ago arrives. I want my money.

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      oleg s

      1 star

      06/06/2024

      This review is for Hyundai/dodge dealership I purchased a new vehicle from them with 900 miles. ***** asking over 4 times if i was going to be the first owner "on paper" and have the benefits such as 100k warranty and oil changes, they all said yes, even the finance manager finally screamed through the whole dealership "ITS A BRAND NEW CAR!"-This turned out to be all false, the car is classified as used, no warranty, no oil changes.-They never gave me the receipt for the car, even after I called twice. Finally after 8 days I received the email and notice they added a $4000 optional warranty due to a "computer error", its been 9 weeks and the bank says no refunds have been made yet.-They also secretly added a $400 gps tracking system to the car, i only noticed it on the final receipt. I tried to deny it but they wouldn't let me. I later find out you are able to refuse this. -Everything I signed has been altered by the "glitch".-I have already spoke with the 2 main owners, they strangely confirmed I still have the 100k warranty which every other dealer including their own service department say otherwise. At this point to much stress damage has been caused, I lost my job, meds increase, relapses. I have hired an attorney and If anyone else has been sold a used car (ive seen in the reviews there are plenty) please email me if you would like to join. This is my yahoo email until 7/7 slothattack2000 At this point they are not emailing me back or calling back.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

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