Complaints

This profile includes complaints for Chrysler Dodge Jeep Ram of Seattle's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chrysler Dodge Jeep Ram of Seattle

  13733 Aurora Ave N Seattle, WA 98133-6912

• 

  Chrysler Dodge Jeep Ram of Seattle

  14005 Aurora Ave N Seattle, WA 98133-6914

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used truck from the dealership in 3/25, the dealership uses predatory sales tactics to increase listed sales price by upwards of 7-8 thousand dollars for things like LoJack that they force you to pay for even if you dont want it equipped on the vehicle. After finally agreeing on a price and putting 3/4 of the purchase price down in cash, I asked to finance the remainder through my pre-approved lender. The dealership then decided without asking for my consent, to apply me for a loan with a different lender. Without my knowledge or permission. Then after purchasing the truck they have repeatedly harassed me for my social security card, despite being given my social security number. I informed them of the lender needed this information, they would be contacting me directly, and I will not be providing it. They then went on to message and friend request my wife on ********, and message her, as I was no longer responding to their requests. I feel this behavior is violently unprofessional and unbecoming. The way this dealership conducts themselves is disgusting.

  Business Response

  Date: 04/23/2025

  We are writing to address the complaint filed by Mr. **** ***** regarding his recent vehicle purchase. We want to clarify several points raised in his complaint.

  Firstly, the vehicle purchased by Mr. ***** included a WayPoint GPS system, not a LoJack. This was clearly documented in the sales agreement. Secondly, the agreed-upon purchase price for the vehicle was $799, not in the range of seven to eight thousand dollars as Mr. ***** alleges. This price was explicitly stated and agreed upon in the purchase contract signed by Mr. ************************* Mr. ***** stated that he had a pre-approved auto loan through his own bank. However, upon submission of his information, it was discovered that this was not the case. As a result, our finance team worked to secure financing for Mr. ***** through one of our lending partners.  Mr. ***** was explicitly informed that the lending institution that approved his car loan required a copy of his social security card, both front and back, as part of their verification process. He stated that he would provide this documentation to us. Despite multiple attempts by our finance team to contact Mr. ***** over a period of ten days, we did not receive the requested information. It was only after Mr. ***** was instructed to return the vehicle due to the inability to finalize financing without the required social security card documentation that he finally provided the requested information. Following the initial lack of response from Mr. ****** our team contacted the references he provided to confirm that we had the correct contact information on file for him.

  We believe these clarifications address the inaccuracies in Mr. ******* complaint. We have documentation to support the agreed-upon purchase price and the inclusion of the WayPoint GPS system. The issues encountered with his initial financing claim and the subsequent request for his social security card were necessary steps in the loan approval process with the ultimately approved lender, of which Mr. ***** was made aware. The delay in receiving the required documentation directly impacted our ability to finalize the financing in a timely manner.

  We are committed to transparent and ethical business practices and are disappointed that Mr. ******* recollection of these events differs from our documented records. We are available to provide further information or documentation as needed.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 29, 2024, I brought my 2020 Jeep Wrangler (under 33k miles) in for an oil change and maintenance at Seattle Jeep. Upon returning to my car, I noticed a large scratch on the hood that wasnt there before, as well as additional scratches on the drivers side. I informed ********* the service **** and she confirmed that the damage was not present beforehand, apologized, and took my car to their on-site detailer for further inspection. We then scheduled an appointment for Dec 4th for repairs.I returned my car on Dec 4th. ******** updated me that the detail team had buffed the hood but needed more time for repainting. By Dec 5th, the car appeared fixed, but water on the hood made it hard to confirm the repair due to them washing it. I told ******** I would check again at home. Upon closer inspection, the scratch remained visible. I returned the car, and ******** confirmed the scratch was still there. She scheduled a new appointment for Dec 11th.On Dec 11th, I dropped the car off again. I returned Dec 13th, and still couldnt confirm the repair due to rain. ******** said the next option would be to send my car to their collision center for further repairs. I informed her that was not the best option due to the holidays and that I no longer trusted the Seattle Jeep team to resolve the issue they created, after trying TWICE to fix ***** insurance broker advised me to have Seattle Jeep pay for repairs at an independent auto shop and cover a rental car, which I relayed to ********. She responded that her manager was unwilling to do this.Ive been coming to this location for four years and spent $1,500 on this service. Despite two attempts, Seattle Jeep has not resolved the damage they caused. Additionally, no one informed me that my car was damaged during service, which is extremely unprofessional.I am requesting that Seattle Jeep cover the cost of repairing my car at an independent shop and provide a rental car if needed.

  Business Response

  Date: 01/24/2025

  We are sorry to hear that Ms. ***** is frustrated with her experience at Seattle Jeep. Customer satisfaction is our top priority, and we are committed to providing excellent service to all our customers.
  On November 29, 2024, Ms. ***** brought her vehicle in for scheduled service and maintenance. At that time, our facility had a process in place to take photos of vehicles upon arrival and departure. However, the service advisor referenced in Ms. ******* complaint did not follow this procedure. As a result, we were unable to verify whether the scratch in question occurred at our facility.
  As a goodwill gesture and in the interest of customer satisfaction, our management team offered to have our detail department attempt scratch removal at no cost. After buffing and polishing, a portion of the scratch remained visible, so we engaged our paint specialist to perform a touch-up correction. Following inspection, our management team confirmed that the scratch had been effectively addressed.
  A few days later, Ms. ***** informed us that she still believed the scratch was present. To further assist her, our department manager offered to have our licensed Mopar-certified body shop inspect the damage and provide a repair estimate. Ms. ***** declined this offer and instead requested direct payment to a body shop of her choice. Since then, we have not received any further communication from her.
  To date, Ms. ***** has not provided us with any repair estimates or invoices, nor has she allowed us the opportunity to review or discuss potential assistance with the repair costs since filing this complaint.
  We remain open to reviewing estimates from an independent repair facility of her choice and discussing possible options. Additionally, we would still like the opportunity for our Mopar-certified body shop to inspect the damage and provide an estimate. If Ms. ***** chooses to proceed with the repair, we would be happy to provide her with a service loaner while the work is being completed.
  We appreciate the opportunity to address this matter and look forward to reaching a resolution.

  Customer Answer

  Date: 01/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am working with the business on a resolution. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ****** Leaf for $1789.70. I paid the full amount at time of delivery. Several weeks later, the dealer began harassing me, telling me I needed to pay an additional unspecified sum for the vehicle I had already purchased and paid for, or my vehicle, which I own, would be repossessed and resold.

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used Suburu from Seattle Hyundai on 4/27. There were several issues so sale was contingent, in writing, on customer satisfaction with the repair work. I verbally reviewed what I had seen, and the salesperson agreed those were reasonable fixes. I paid down $5k in cash.I was told car was ready and I requested documentation - several days later I received it.Lube, oil change, mirror repaired.I called to say more had been agreed to - it was explained to me used cars only get safety issues repaired. I said 1) a nail in a tire and a missing spare are safety issues, and 2) sale contingent on customer acceptance.I was told agreed-to repairs would be undertaken.On 5/7: acknowledgement sun roof needed repair Shortly following: car needed to be sent to the Suburu dealership for repairs. 5/13: too expensive to fix the sun roof, $1500 off price, but I was told roof sealed.5/16: car ready next day.5/17: went to pick up the car. Roof did not seal. Deal cancelled. I asked if I was getting my refund then - told refund would be mailed first thing next business day.On 5/22: I received a text late in the day asking if I was picking up refund or wanted it mailed. I said I'd been explicitly told it would be mailed and to do so ASAP.5/26 no check - I was told it hadn't been mailed or cut.I emailed on 5/28, told check mailed on 5/23.5/31: no $. I requested they cancel and re-issue check for me to pick up. Manager explained mail takes an "average" of a week to arrive (metro area mail typically arrives in 1-2 days), said I requested a check be mailed in the first place (dealership told me that was what they would do), and said there is a $35 fee for reissuing a check.**** was cancelled 2 weeks ago; I do not have my money. Based on current interest rates, interest accrued would cover at least half reissue cost. They've declined to reissue and have instead asked me to wait longer to "see" if a check mailed in the metro area over a week ago arrives. I want my money.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st, 2024 I purchase a used 2022 Hyundai Elantra N from CDJR Hyundai of Seattle. Upon purchasing the vehicle from the dealership, I paid an additional $1000 for it to attain "certified pre-owned" status. It was explicitly communicated to me by the sales representatives that this certification would extend the existing warranty to five years from the date of my purchase (i.e. April 1st, 2029). However, upon further inquiry with Hyundai, the manufacturer of the vehicle, I have discovered that this information is false. This misinformation has caused considerable inconvenience and financial strain on my part, as I relied on this assurance when making the decision to purchase the vehicle. I am seeking a refund of the $1000 paid for the "certified pre-owned status".

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car from this dealership on 3/30/24. At closing they only gave me one key -- when I questioned them on it, they said that they would get the second key in the next few days from the previous owner and then send it to me. I have contacted them around 7-8 times and still have not received the key or an adequate response to my inquiries. They have since informed me that the extra key has been "lost".

  Customer Answer

  Date: 05/24/2024

  On April 1st, 2024 I purchase a used 2022 Hyundai Elantra N from CDJR Hyundai of Seattle. Upon purchasing the vehicle from the dealership, I paid an additional $1000 for it to attain "certified pre-owned" status. It was explicitly communicated to me by the sales representatives that this certification would extend the existing warranty to five years from the date of my purchase (i.e. April 1st, 2029). However, upon further inquiry with Hyundai, the manufacturer of the vehicle, I have discovered that this information is false. This misinformation has caused considerable inconvenience and financial strain on my part, as I relied on this assurance when making the decision to purchase the vehicle. I am seeking a refund of the $1000 paid for the "certified pre-owned status".

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2024 I paid a $3000.00 deposit on a 2024 Hyundai Santa Fe Hybrid that was in transit and was estimated to arrive in May, all I received was a receipt for the deposit, no papers were signed, only an offer was made. I contacted the dealership a couple weeks later to let them know that I would be unable to purchase the car due to unforseen circumstances. I have called, texted, left a voice-mail, emailed and the two responses I have recieved were just giving me the run around. I need my money back. They were extremely fast to contact me when I sent them my contact information prior to paying this deposit and now they are ghosting me. I'm not about to let them keep my $3000.00 dollars.

  Customer Answer

  Date: 05/28/2024

  The business is Seattle Hyundai ***** H33373037313939383133*****************************************  The salesman was Mustaf.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first bought a ************************************ April of 2023 for $11,500. After 3 weeks, the engine failed on me due to a bad oil leak, and faulty oil sensors. They initially quoted me $9500 for a used engine to be put in, and I had clearly stated that I had wanted it to be resealed. The quote was eventually lowered to $8000, and they finally offered to pay for half of it, after extensively pursuing the situation. I talked down my half to $3750 because of the repeated poor communication and accountability, having been called multiple times by salesmen, while receiving no communication from the service department. I wasn't given a copy of the invoice at the time, and assumed the engine had been resealed, and now under 6000 miles later, the head gasket is leaking, and I have been quoted $4000 to fix it. Come to find out, the dealership hadn't resealed my engine when they put it in, and I was only recently sent a copy of the invoice and the work done. The dealership is now refusing to budge, as they claim they have done more than enough for my car. However, the work they did to fix it was subpar, and they hadn't resealed my engine like they initially claimed that they had.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-28-23 They told me a $399 theft warranty was mandatory....totally worthless and covers nothing my insurance does not cover. I read the contract later and it clearly states it is voluntary and not required.The general manager said he would reimburse the money immediately. That was 8 days ago.He does not return messages and has not sent any money. I would like the money back, for this worthless product they lied about - and promised to refund the money.

  Customer Answer

  Date: 12/06/2023

  Thanks...please hold off for now. They said they are mailing a check. So I guess I will trust them once more.

  Thanks again,

  *********************

• Initial Complaint

  Date:11/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $20,767.37 cash for a 2023 Hyundai Venue from this dealership on 9/24/23. Previously on 9/2/23, I had paid them a $2,000.00 deposit to hold the Venue for me when it arrived (which they cashed) and met with a salesman to negotiate the final price I would pay including the amount for the trade in of my 2013 Jeep (purchased from them) for a cash deal with no financing. On the 24th I sat down with their finance representative, reviewed the deal we had agreed to line item by line item for the final cost of the car, then selected an extended warranty and a scheduled maintenance plan based on the amount I had available to spend on the entire transaction. He then reviewed the total transaction with me, we signed all the paperwork to finalize it and I wrote a check for the amount he told me I owed and I drove away with my new car. Two weeks later a lady called to say 1) the man I worked with on the 24th undercharged my by $2,000.00, 2) he was new to the job so even though he reviewed the entire deal and coverages with me line by line he did not realize his mistake and closed the deal for the wrong amount and 3) I now owe them $2K (which I told her I could not afford) or I could forfeit the additional coverages in lieu of paying them $2K more (I told her I did not agree to that either and they should honor the deal they made with me.) The call ended and I assumed that they were going to honor the initial transaction. Last week another lady emailed me to "work on finalizing my purchase" and again told me I could pay them the $2K (I refused), forfeit my additional coverage in lieu of additional cash (I refused this too and told her what I needed them to do was honor the deal they made with me). At that point she asked me to come in to the dealership to sign "new paperwork" and informed me that they had never sent in the paperwork for me to get my actual license plate. My temporary plate has expired. None of this reflects reputable action on their part.

  Customer Answer

  Date: 11/17/2023

  I would like to thank you for your assistance in this matter.  I am happy to report that I met with a very helpful representative of Seattle Jeep/ Hyundai, *******************************, who listened to my concerns, assisted with rectifying the situation, and personally handed over my license and registration on Monday the 13th.  Her thoughtful assistance is what I have come to expect from this dealership, as I bought my Jeep from them 10 years ago and have exclusively used their service department ever since.  That is why I went back there when I needed a different vehicle to accomodate my new job, and the way she cleared all this up is the reason I will go back there the next time I need a new car!
  
  
  It is not the mistakes we make, because we are all human and mistakes will happen; its how we deal with those mistakes that matters.  ****** restored my faith and trust in this dealership and I consider this matter closed.
  
  
  Sincerely,
  
  
  *********************