We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Avenue5 Residential LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Avenue5 Residential LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Avenue5 Residential LLC has 955 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 630 total complaints in the last 3 years.
    • 423 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3rd 2025, I moved out of an apartment in ********, **********. The complex is called Alley111 and is managed by Avenue5 Residential for the last 3 month or so of my stay there. My move-out statement (attached) included $195 for "Cleaning Charges; Apartment", even though the apartment had already been thoroughly cleaned. I requested a detailed explanation of the charge, which the billing department explained to me as a "FLAT RATE". But such flat rate based on apartment size is not mentioned in the lease I ********* such, I'm contesting the charge, requesting it be removed, or at least that a justification in the form of a cleaner's invoice be provided. I informed the Avenue5 billing department that after I see the justification of $195, I will pay it. After a week of me requesting this justification, I received an invoice from the Avenue5 billing department. It was an invoice from a 3rd party cleaning vendor, dated on 4/15, more than 45 days after I moved out of the apartment. The invoice also has a bill more than the original $195. It's now $303 because "unfortunately your unit ended up being extra dirty" (using her own word)My partner and I cleaned the apartment thoroughly, even cleaned the inside of the fridge and bath tub. I was told originally that this cleaning fee was a "FLAT RATE", but later it "ended up being extra dirty", so it's no longer a flat rate. With the cleaning we did before moving out, this "extra dirty" claim makes this charge look fraudulent. Even if the invoice is legit, the invoice date was way after we moved out. I am not responsible for keeping the apartment clean for more than 45 days AFTER I moved out. The contradicting justification of flat rate and evaluated rate is unprofessional. For all these reasons, I am requesting it be removed.

    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The **** was advertising one month rent free. However, I did not receive a months free rent. I have paid rent Nov 1 through April. Im being billed again for April due in May. Will be billed again in June since the company is saying there is a delayed in the con-services. The **** is falsely advertising and are applying fees outside my 6 month term-which I have terminated as of April 30.I have all supporting documents that are needed to support this claim.

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied to the complex on 2/28 with the anticipated move in date of 3/15. I was approved however I was reaching out to the complex consistently but no reply. On or around 3/12 manager contacted me to see if I still wanted to move in I said no. I was advised that I will receive my refundable hold deposit in the mail. I havent received. I been calling and emailing the business but no answer or reply to none of my communication means. I left customer reviews and was contacted and asked if i can remove my review.

      Business Response

      Date: 04/16/2025

      Hello,

      We'd like to assist you further. We cannot do this unless we know which property this occurred at. Please provide this information so we may assist.

      Thank you.

      Customer Answer

      Date: 04/17/2025

       
      Complaint: 23183447

      I am rejecting this response because: this occurred at the ******************* location. Complex located ************************************************************************

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to events caused by one of Avenue 5s tenants in our building the electrical room got flooded and has not been fully operational since 03-21-2025. They have been running our building on a diesel generator since. Although we have the generator providing electricity to some of our buildings there are still things that do not work such as the elevator, stairway lights, and locks on our building entry doors. These amenities not having power has caused safety and health concerns to my family who lives on the third floor. My wife and I have called the leasing office numerous times because we have been charged for complete rent, including reimbursed electricity amenity fees and admin. Due to our complete electrical not working, all of our amenities not working, and our leasing office not calling us back and refusing to give us info, I am requesting refunds for those three specific fees and for them no to be charged on next months rent.

      Business Response

      Date: 04/16/2025

      Hello,

      We'd love to pass this along to the appropriate party. We cannot do this until you let us know which property this occurred at. Please provide this information.

      Thank you.

    • Initial Complaint

      Date:04/10/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 9/14/2024, I applied for an apartment at the named business in this complaint. I paid their $45 application fee using a money order from my bank. My application was denied, so I didn't move in to the complex. Several months later, the business sent me a bill for $90, saying it was a move out fee and another application fee. It was sent to collections, and I have disputed the charges. I just don't want to have this happen to other people, and I think this business is running a scam. Thank you for your attention to this matter.

      Business Response

      Date: 04/16/2025

      Hello,

      We'd like to provide you with support. We cannot do this until we find out which property this occurred at. Please provide that information.

      Thank you.

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So the company that I am writing this on, they are the management company for the apartments that I currently stay in which is Wisteria Walk Apartments. I dont believe that I should have to bring an issue to anyone multiple times I believe that after the first time it should be hello fact that I am a paying renter from them hot water is a necessity. There is no reason that I turn on my hot water andits gone in five minutes. Ive already stated to them a new water heater needs to be put into this unit. They have yet to ignore me and state thatoh we just gotta turn the heat up. Thats not the solution to the problem now I get up this morning to take a bath because am disabled and I cannot stand like I want to for a shower. The hot water goes out in five minutes and I have no hot water. The office does not open until AM and this is ridiculous.

      Business Response

      Date: 04/21/2025

      Hello,

      We have discussed this with the property manager and can provide the following context.

      You first stated you were having a problem with his water heater via email on 4.8.25 and we had maintenance go in to look at it.  Maintenance stated the hot water heater was working and turned it up slightly as you said the hot water was not hot enough. 

      You then stated it was leaking and asked for an on demand water heater to be installed on the 9th.  Maintenance went up and the hot water heater was still working and not leaking.  We had not heard anything regarding the hot water until you stopped

      maintenance on Monday,April 14th to say the hot water heater quit working over the weekend.  You had not reached out to the emergency maintenance line to report the hot water heater stopping working.  We went ahead and replaced the water heater

      that day. Confirming this issue is completed.

      Thank you.

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moving into a new home at ****** at Metro. ***************** was planning to move me into a new apartment unit but just before my move they couldn't get it ready so they put me into another unit E9 on 3/28/25, where toilet is not draining well, it is very old toilet that uses lots of water which raises to the rim. The maintenance supervisor has came by to check and told me that they will replace it on Monday, 3/31/25. On Friday 4/4/25 they still haven't got around it and the toilet started to overflow and got clogged up. On Saturday, 4/5/25 they told me that they will clear up the plumbing and replace the toilet. Since I have only 1 bathroom, I have been going to the restaurants at 5:30 am in the mornings. On Monday, 4/7/25 I called and wrote a letter to the office. After 1pm a maintenance person showed up and told me that they used the toilet for another repair so they don't have a replacement for my unit but they will try to do the same short snake that they did on Saturday which was useless and didn't clear the plumbing. I have 3 people walking in boots in my apartment for 3-4 days supposedly checking things but nothing has been done nor fixed feeding me up with the promises. I have a toilet full of f**** and I have to go outside at night searching for toilets to use.

      Business Response

      Date: 04/21/2025

      Hello,

      After discussing details with the property manager, we were able to discern the following. You had stopped our maintenance supervisor (***) on 3/31/2025 while he was completing another work order for another unit. He informed you that you needed to

      place a work order online or call the office. You did not do that. On 4/7/25 I received an email stating that she informed the maintenance supervisor *** of her toilet. The property manager spoke to *** about it and he said he forgot, as he was tied up with 

       the work order he was on and he had checked the maintenance request portal before he had left for the day and didnt see anything on there for emergencies.  I reached out to **** (maintenance tech) to go address it. He said you did need another toilet,

      however we were out but he was able to snake the line so it would flush. On 4/7 a new toilet was installed in your unit once one was purchased. The property manager informed you that we do have an emergency line, which is given to residents on the day

      of move in on where to call and to leave a message. You were also informed that we are also open 6 days a week so you can call, or come in

      to inform us.

      Thank you.

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were scheduled to move out of The ******* ****** on February 20, 2025. Our initial move date was postponed due to the fact that we were on the 12th floor of the building and the elevators were not functioning. We subsequently had to reschedule our move 6 times due to the elevators coming online then breaking again. We were assured by property management that no rent would be charged and that our moving fees would be covered once we were able to move out. We moved out almost a month ago and no reimbursement has been provided. Beyond this fact they are now claiming that we owe rent for the time we stayed in the apartment past the day we were scheduled to move out. When asking how we were expected to move they said we could use the stairs and should have been easily able to move out. I got a call from collections and the person told me he would destroy my credit and my life. He then proceeded to hang up on me. The leasing office says we don't owe rent but wont communicate with the collections office. I called back and asked to speak to the collections supervisor and was told that it wasnt allowed or necessary. This company is a complete scam. There is no way I owe this rent. I now have to pay double rent because their elevator broke.

      Business Response

      Date: 04/21/2025

      Hello ******,

      We have discussed this matter with the property manager at Whitney Uptown and can provide the below updates.

      The ******* family was originally scheduled to vacate their apartment on February 20th; however, this was delayed due to unforeseen circumstances involving all three of our elevators being out of service. During that time, we had to reschedule several move-ins, and understandably, some residents including yours chose to postpone their move-outs due to the inconvenience.

      From what we understand, ******* was their main point of contact and assured them they would be compensated for the repeated delays they experienced.

      Since then, the property manager has had ongoing conversations with both the ******* family and the regional manager to work toward a resolution. We were recently made aware of an encounter they had with the billing department, which led to our Regional Manager, *******, stepping in to assist.

      At this time, all collection efforts related to Whitney Uptown have been paused while we continue to work through this matter.

      Thank you.

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company refuses to fix major issues at the apartment building, the fire alarms (very very loud and you cannot turn it off) go off randomly all the time for no reason. I am a veteran with PTSD and it sets me off in the middle of the night.. ALL THE TIME. If you look on the reviews of the apartments ( nineteen01 in ************) on ***************************- youll find many reviews for years talking about it. I am fed up, and so are many other residents yet the apartment complex does not care.

      Business Response

      Date: 04/21/2025

      Hello,

      We have discussed this issue with the property manager at **********. Please see below for that context.

      The property had 2 incidents where the fire alarms did go off during the late evening hours. The maintenance supervisor and property manager responded immediately to get the alarms off while we investigated the cause. The first one was caused by

      someone smoking in the parking garage, the second was set off by someone tampering with the alarms in their unit. The property team dispatched the alarm monitoring company and had the system serviced. We have not had an incident since the 1st of April.

      The property manager spoke to you during the 2nd incident and apologized for the situation and informed you that we were actively working to prevent this from happening again. The property manager has not had any additional communication with you, and you have not made any requests.

      You were informed of the incident causes and we have sent communication to the residents reiterating the importance of complying with community policies to prevent these incidents in the future.

      Thank you.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** *********?******************************************************************?************************************************************************************* Better Business Bureau Subject: Complaint Against ******** Apartment Homes Unsafe Living ****************** Termination Request Dear Better Business Bureau,I am writing to formally file a complaint against ******** located at ***********************************. My apartment has significant structural issues, specifically with the ceiling, which is falling apart. I believe this poses a serious safety hazard, making it unsafe to live in.I have reported this issue to the apartment management, and while they have acknowledged the problem, their response has been extremely slow and inadequate. In the meantime, I am experiencing extreme stress and am unable to work effectively from home due to the unsafe environment.Given the circumstances, I am requesting to terminate my lease without any financial penalty. I do not believe I should be held responsible for continuing to pay for an apartment that is unlivable and unsafe.I would appreciate the BBBs assistance in resolving this matter promptly. Please let me know if any additional information is required.Sincerely,?***** *********

    Avenue5 Residential LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.