ComplaintsforAvenue5 Residential LLC
Property Management
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There these apartments over here on ************. They need to clean out there swimming pool or something. So all of the residents can enjoy to stay cool for the hot temperatures. Fixing to be triple digits now and July to. There pool water is green.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 30th, 2024 I moved out the property Portola at South Mountain. When I initially moved in I received rental assistance from ******************** community action agency in the amount of $8699.50. By law I was supposed to receive my refundable deposit within 14 business days.I have attached my Ledger and utilities bills showing the company did not input accurate information about monthly payments.Im on affordable housing with a section 8 voucher from the city of ******* and fixed income.Below is my breakdown of payments.Deposit- $8699.50 Move in Cost- $1077.76 Rent- 267 12= $3204 UTILITIES- $1337.91 May- $103.81 June- $109.50 July- $114.20 August- $113.42 September- $116.05 October- $108.22 November- $113.71 December- $115.03 January- $111.17 February- $110.77 March- $107.72 April- $114.31 With everything and all calculations the remainder is $3079.83 credit. The company has caused turmoil and headaches. My high blood pressure goes up everyday.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I broke my lease in May. I paid the agreed-upon amount via cashier check. They then automatically ran my ACH on the 3rd and 17th. They apologized and told me they would get someone to take care of it right away. I have not heard back from them in days. Ignoring my emails and phone calls. The voicemail is full, too. The only response I have received is on my negative ****** review, which was a blanket statement telling me to call and email.Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My spouse and I applied for 2 separate apartments under Avenue 5. I was not told that I didnt need to pay two separate application fees until after it was paid already. The office gave me a ring around by telling me and my partner incomplete answers and struggling to find a resolution despite their company screening error. I was told I was overcharged a security deposit and a holding deposit. I was also told by one apartment they would refund my fee, but by the other one that they would not refund me.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Zinc apartments has gotten our lease wrong multiple times. It ends on October 6th *************************************************** July. I have had to go in the office once and call on three separate occasions to get it resolved. Now that the system is showing the correct date, our rent owed has gone up around $600 without warning. We are still in the original lease so no changes should have been made. I called them to try to fix it but the one person that has the ability to do so is never there. They will do nothing to get you to a manager or give you any information to go higher.Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been unable to resolve and ongoing issue with Discovery at the realm and ********. I was evicted due to nonpayment of Aprils rent after incorrect information was told to a judge on 05/13/24. The manager the complex told the judge the April payment had been refunded back to my bank( I have to court transcript). This was false information after I was told by a sheriff to vacate property, the complex posted the April rent. The manager emailed me due to the issue he will dismiss the eviction but have not acknowledged the hardship this has caused. I was forced out of home abruptly!! The rent payment was kept therefore I should not have been evicted. This has caused a financial strain with the unexpected expenses (moving truck, storage, hotel stays and missed work due to being a remote employee) I find it very disheartening this type of malicious behavior have not been addressed instead I keep being told someone will "call back"Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have lived in an apartment owned and operated by Avenue 5 Residential LLC since December. The apartment was never made move-in ready, and had several code compliance violations upon move-in inspection. The apartment STILL has not been made move-in ready or addressed any issues in the last 6 months, despite multiple attempts at contact. Maintenance requests have been filed, and property management has ignored them, marking them complete without ever entering the apartment. Management has been informed of this multiple times, and nothing has been done. Now, for the last 3 weeks, following a storm the ceiling of the bathroom has been leaking water consistently. We informed management within minutes of discovering the leak, but they have yet to address it. The bathroom is now unusable, and the ceiling has become increasingly damaged over the last 3 weeks. Still, nothing has been done to remedy the issue.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
they are thieves i spoke to a guy named ******** asked what was procedure for application process he was very non professional it didnt add up what he was saying *** i told him i would call back this was friday 6/14 never answered all weekend and until monday 6/17 he happens to answer 10:52am an office to not be answering their phones until almost noon hmmm very odd soo my suspicion was already there since friday when the total of $206.00 didnt make sense to me soo i didnt proceed with the application mind you nooo one ever called me when i put in my information no follow up nothing so today i see they took my money from my bank on the 6/13 when i spoke to *** he said nothing would be processed until they took another $412 from my two other applicants . its now monday 6/17 i finally get through and he answers and i say i want to cancel he tells me its been over 72hrs and they are keepin the money OMG what do they think ??? please put these people out of business !! its not fair i called and called and they never answered and now want to keep the money absurd please helpInitial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I recently moved out of one of their apartment complexes. They are attempting to charge me for damages however after trying to contact them multiple times asking for an itemized list of these damages they refuse to communicate with meInitial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On May 15, I moved out of an apartment in ******, ******. The complex is called ******* at the Bend and is managed by Avenue5 Residential. My move-out statement (attached) included $195 for "Cleaning Charges; Apartment", even though the apartment had already been thoroughly cleaned. I requested a detailed explanation of the charge, which has not been provided. As such, I'm contesting the charge, requesting it be removed, or at least that a justification in the form of a cleaner's invoice be provided.
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Contact Information
Customer Complaints Summary
483 total complaints in the last 3 years.
234 complaints closed in the last 12 months.