Customer ReviewsforAvenue5 Residential LLC

This is the worst apartments! I have lived here almost 4 years. This last October they posted on my door the rent increase, but never raised it. I pay online and in full every month. 7 months after the notice the sent me an email saying I owe 6 months back rent and late fees. They never updated their system to show the rent increase. Now charging a grand in back rent after the fact. Im not the only person they are doing this to.

I currently live in a building they manage. It's the worst management company. I have only lived at the building for 6 months, but they have had 100% turnover.

It's hard to say that the customer support from them and our apartment complex is poor because there is ZERO customer support. I have called ********************** many, many times, and never once have I gotten anyone on the phone. My apartment complex let me move in after the previous tenant was evicted. There was still **** internet in my unit that I did not have the password to. The biggest issue with that was the air conditioning was connected to the previous tenant's wifi, so I didn't have access to it. So for 10 nights, the ** was scheduled to turn off around 11 PM. I moved in July in *******, and the temperature in my apartment would exceed 85 degrees for TEN STRAIGHT DAYS. Neither Artesia ************************************ took any blame and said it wasn't their problem. I would argue that they did not do a thorough enough inspection before allowing me to move in. They are an absolute nightmare, and I'm not surprised that their BBB rating is an F. Legal action should be taken against both the apartment complex and Avenue5.

The neighbors caught our apartment complex on fire. I had paid rent for **** 20minutes prior to the fire, which took place on the 25th of May. It's **** 21st and they still have not returned my money. Two weeks prior to our fire another Avenue 5 complex caught fire. That complex had a restoration team out there within an hour. No restoration company came for me. I had to do everything myself. I am a single mother with 4 kids, I work two full-time jobs to support my family. I missed two weeks of work due to this. They also changed the locks on me prior to me finishing getting all of my personal belongings out of the apartment. They also said they did not have any available units to move into, which was a lie, they recently put a now leasing sign outside of the complex and I have a friend who knows someone that was moving in the day of the fire. They had multiple units available. So, I had to find new housing and pay rent at another place for the rest of May and ****. How can they change the locks on me without returning my money?

Do yourselves a favor and do NOT make any Greystar property home. At the end of the day, you will make the decision, but FYI, the moving in and out of this building is like a revolving door. NO ONE seems to be happy there. And they will be in your apartment EVERY MONTH with the less than required 48 hour notice.1st - They outsource everything so they don't have any responsibility to anything 2nd - They charge you for services you will more than likely never use - You pay rooftop access charges even if you never use the rooftop.3rd - There is NO PARKING on the streets so if you are using a moving service or a truck yourself, there is NO WHERE to park for them. This ends up adding time and possibly money to the cost of your moving due to the distance they will need to travel to get your stuff in or out.4th - If someone does make a mistake, all of a sudden that person disappears (reassigned to another property) and the new person will say "I know nothing about that" and then they will put their attorney Ms.Sham (go figure) on your case. For the record, she will lie in open court. Be prepared ********************* HORRIBLE communicator **** - Leasing agent - Not sure what Cod...Oh wait, thats right surfs the phone or internet at work?******** - Leasing agent - Let me just say, she will make anything up to hide her lack of professionalism. When she complains, don't be surprised if her manager comes up with a clever way to get you back.One of their businesses have been robbed and wanted to see the cameras and they told this person, NO. They have the camera's for themselves ??!?Don't believe me look it up on BBB and on this very site.At the end of the day, its your decision but do NOT be sold on their location or the tour or anything else. Take a few minutes, wait outside the front door and ask people how they like it there. Good Luck!

If you move into an aveniue 5 you deserve what you get. I didn't have a choice!!! No water pressure. Oven is energy effiencient goes out all the time - can't cook. Air conditioning is in a closet with no vent - hot as ever. Reporting for code violations on open doors not seated properly. I am 65 and NEVER has there been worse - worse in every way - including staff! They ignore you - completely. If you move into this place on ********* that has coyotes and stuff you deserve what you get you will be miserable. The manager is horrible. Words don't match actions her mother did a horrible job. The other employee has a brother that lives her with her that parks under cover and smokes pot freely. Good stuff. Hurry you want to live here.

Unresponsive work orders, falsified paper trails, intentionally misleading, uninhabitable conditions. Toxic mold. Compromised living conditions. Deplorable. Unsupported city zoning.

A very terrible and fraudulent apartment. Firstly, they showed me an apartment as a model, promised that I will get the same type of apartment to rent, encouraged me to apply and pay the application and administrative fees, only for them to give me a different apartment entirely. The manager was so rude and not compassionate. As if that was not enough, the apartment they eventually gave me leaks from the ceiling severally, molds started developing on the ceiling which have a very disgusting look and posses healrh danger to me and the kids, the bath water was not flowing easily and always stocked, both toilets are not flushing. There are so many flies, insects and roaches all over the place, and numerous abnormalities. I complained several times and requested for maintenance to no effect. It's a total fraud and wasted effort

Such a useless business. They are the worst apartment scamming company I have seen. They include a statement in their contract that absolves them from any responsibility related to outages. A driver hit the power bank and now I have to evacuate my apartment every 10 days and now for another 2 days at dates of their choosing due to this. In addition their front desk doesnt do anything. They dont answer calls, they are never in their office, they dont respond to emails, they have the doors locked even though it says open, they park in the handicapped spots, they send out last minute ambiguous emails to residents and at the end of each email it says reach out regarding any questions yet they answer ZERO questions and are never in office. This business is the worst at taking priority of tenants and hire incapable illiterate 3rd grade level lazy people to run their front desk. Im not sure what they are even paid to do when they dont do anything helpful or send emails with ample time for tenants to make other plans.

Axio(Southtowne *********** They are connected Sold me a car with a junk yard engine, refuses to help with repairs. I bought the car September 2023, after filling bankruptcy trying to get a new start with a car that ran.. Then come December 2023 less then 3 months the car throws a check engine code and wouldn't accelerate. Get it up to Axio(Southtowne *********** they find coolant in the block... they "helped find a Customer satisfaction warranty through ***** and they sent my car to "Super ***** ************************** **** in Slc. So **** replaces the engine under this warranty April 2024 (4 months later) Axio(Southtowne *********** gets my car back from ****, call us to pick up. Before we leave to get the car, the car throws a check engine code and powertrain code. (never threw a powertrain code prior to its visit to ****/ Axio(Southtowne mitsubishis) We call them and tell them that I'm getting notifcations that these codes are showing. They deny them and then call us back and say they are taking it back to ****. 2 weeks later I finally get the car back. May 2024 my car throws the came check engine and power train code. Now this is where it gets interesting, (may/2024) I get the car back to **** (cause they are the ones who did the repair) and to cut out the middle man. I have on recording that Axio(Southtowne *********** took the car there (December/2023) with a junk yard engine and told them not to talk to us about the car. **** did them/I a solid and replace the block as per the warranty. (they should not have fixed it as the engine wasn't the original. Then one the repair/service detail it indicates all the trouble mentioned above about the coolant in the engine but to also that the turbo was missing bolts. So to show who ever replaced the engine missed parts. Now no one wants to pay for the repair, and I'm back in the same situation I was trying to get out of. Single mom working two jobs, and they took advantage of me. This place is crooked as they come.