ComplaintsforRedfin
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Complaint Details
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Initial Complaint
06/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Description of complaint:I want my the photo of my home at **************************************************************** from Redfin's website. I've checked the box to remove photo and saved the change using the owner dashboard and the photo is still there.Customer response
06/28/2024
yes, it is resolved. thank you.Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am filing a complaint against Redfin regarding damage to my vehicle that occurred during a property tour on May 5, 2024. Despite repeated attempts to resolve this issue, Redfin has failed to address my concerns or provide a satisfactory resolution.Incident Summary:Date: May 5, 2024 Time: 5:30 PM PDT Property Address: **************************************** Upon arrival, due to the lack of available street parking, we drove up the driveway and sought confirmation from the Agent, who was standing on the driveway, about parking there. He confirmed we could park there, so we proceeded to the tour. While touring the garage and inquiring about the HOAs responsibility for the exterior maintenance, the agent opened the garage door. The door swung open and collided with the front bumper of our vehicle, causing visible scratches and damage.Action Taken:I reported the incident to Redfins customer support on the same day (May 5, 2024). Despite multiple follow-**** I have not received adequate assistance. Redfin ZenDesk Case Number: [ZGNGWK-216DW]I reached out again on June 6, 2024, noting that it had been 32 days since my initial complaint. I requested that the matter be escalated to a more appropriate channel, such as corporate legal, compliance, or insurance. I also provided an invoice from a Tesla-certified body shop for the repair costs.Despite these efforts, Redfin's customer service has been unresponsive and unhelpful, and I received no response from the manager, *******************.Desired Resolution:I seek reimbursement for the repair costs to my vehicle, which was damaged due to the negligence of Redfins agent. I have obtained repair estimates and provided an invoice but have not been informed about how the payment will be made. I request that Redfin address this claim promptly and cover the repair costs.Sincerely,************************* ***************** **************Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My former Refin agent email and phone number contact information as the buyer's agent is showing up on Redfin website for two recent closings AFTER leaving Redfin and that Redfin had ZERO representation with me as these buyers agents.I made multiple email requests with "******" at Redfin support, I receive slow to little responses, and ongoing requests from her to supply my current agent contact information. The *** should be polling my correct contact information to their website, despite this, I have entertained her requests for proof of my NON Redfin current information (*** profile, etc) and still no resolution nor and contact or updated status of their efforts at correcting.It seems that Redfin is trying to make it look to the public that their firm closed MY two sales. I am an Independent Broker and my license is no longer affiliated in any way with Redfin.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Redfin publishes customer reviews. I was a customer. The providers knew that I had a concerning experience and so never provided me the opportunity to submit a review. This review suppression is against FTC regulations as I understand it unless the provide a disclaimer that they do it. They are also a publicly traded company and so reviews will likely represent something investors rely on. I have repeatedly asked for the opportunity to review my providers for their website and they have not provided it and the requests.Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed a Sign and Save Incentive Addendum with Redfin on 3/23/2024, basically saying that if I used Redfin as my sole Buyer Representation for a period of time and bought a property during that time with them, that I would receive a refund on commision at the closing of the transaction. The amount is .25% of the property's final sale price if the property is $849,999 or less. The value of the sale was $335,000, which means I was supposed to receive a refund of $837.50. I closed on the property on 4/30/2024, but have still not received the refund. I talked to the agent, *********************** almost every single week about it since the closing date and he keeps saying the check was mailed (he said it was sent on the first week of May), but it still has not come. I believe that this was never actually sent. The address for the property purchased is *******************************************. I would like my refund as soon as possible, I was supposed to receive it on the closing, but still haven't received it a month later. I have attached the Sign and Save Incentive and the final sale to show proof of the price of the final sale.Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*************************** is a real estate agent affiliated with Redfin in the ********, ****** area. Upon reviewing the accounting for the probate of my grandmothers estate, it came to my attention that *************************** accepted a 3.5% commission from the personal representative on the sale of this home. However, the property was actually sold through Redfin, which advertises a commission rate of only 1.5%. This discrepancy raises concerns of fraud and theft against the estate, as ******* appears to have charged a higher commission rate without disclosing this information or fixing the error. I am seeking appropriate action to address this matter. This goes against the real estate code of ethicsBusiness response
04/10/2024
Redfin did not represent the seller in this sale. Redfin was the buyer's agent. The brokerage that listed the property can address any concerns regarding the agreed-upon commission detailed in the listing agreement.
Buyer's agent- *************************************: Redfin
Listed by *************************************: Living Room RealtyBusiness response
04/25/2024
Redfin did not represent the seller in this sale. Redfin was the buyer's agent. The brokerage that listed the property can address any concerns regarding the agreed-upon commission detailed in the listing agreement.
*****'s agent- *************************************: Redfin
Listed by *************************** Brokerage: Living Room RealtyCustomer response
04/26/2024
Complaint: 21549332
Redfins website promises reduced fees, it states, When you BUY and SELL with us, you will pay half the fee other brokerages often charge, 3.5% for the buyer agent alone seems extremely high and is a significant amount of money.This discrepancy adds to the confusion from your response. If Redfin is going to claim this as a sale on their website, I believe it is your job to follow up with why the buyers agent charged an excessive commission rate of 3.5% not mine otherwise youre supporting theft. I have my own full time job, and now I have to write an ethics complaint against your agent on my Own personal time.
Another thing, the statement you provided seems to imply that because buyers agent is part of a different brokerage you bear no responsibility for the discrepancy implying that your company is siloed to evade any responsibility. However, as a reputable company, its essential for Redfin to ensure that all information and all transactions presented to consumers, regardless of their role in a transaction, is accurate and transparent.
Moving forward, I would appreciate a more proactive approach to rectifying this issue. I believe its crucial for Redfin to take ownership of the discrepancy and work towards a satisfactory resolution for affected consumersSincerely,
*********************
Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Redfin is listing false information about my home for sell. I requested they correct it or remove my home from their website. ************************************************* is NOT in a floodzone. Their site says it is in a 99% flood zone. Also, they list ***************** as surrounding area. I asked them to fix this also. Ultimately, i want my home removed from their site and i want to warn other home owners about this problem.Business response
04/25/2024
Hello,
We want to hear from our users, so I appreciate you sharing your feedback. User feedback like yours helps inform our future updates and makes Redfin better!
I have removed your property from the Redfin website and app. If you list your home for sale through a local MLS or for sale by owner through FSBO.com or Fizber.com, your homes active listing will be available on Redfin at that time.
All the best,
*****| REDFIN Customer SupportInitial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/23/2024, my home was listed for rent on redfin.com without my permission and consent. On 03/23/2024 and 03/24/24, several people started showing up at my residence asking about rent. Due to this fact, my family was exposed to strange people knocking on our door and ringing the doorbell all day long, which made me extremely worried about our safety and privacy. I needed to place an ad on the house warning that it was not available for rent, this way people would stop coming to my door.I tried for hours and hours to contact the number ************** that is in the ad, as well as Redfin's "contact us" phone numbers ************** and **************, but without success. I have reported false advertising several times and that this is a scam, but my home still appears on the website.I would like to know how a property is advertised without owner verification and consent and I also want this advertisement to be removed, as well as the record removed from my address.Initial Complaint
03/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Information Redfin displays on its website/appInitial Complaint
02/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have gotten several emails and notifications from Redfin stating I am the owner of ***** s *******. I have sent several emails stating this. I want this removed. I dont know how many times I have to complain before something is done.
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Customer Complaints Summary
64 total complaints in the last 3 years.
26 complaints closed in the last 12 months.