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Business Profile

Real Estate Consultant

Redfin

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Consultant.

Complaints

This profile includes complaints for Redfin's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Redfin has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Redfin

      1099 Stewart St Ste 600 Seattle, WA 98101-2161

    • Redfin

      450 Lincoln St Ste102 Denver, CO 80203

    • Redfin

      8083 SE 13th Ave STE 1 Portland, OR 97202-6668

    • Redfin

      3055 112th Ave NE STE 100 Bellevue, WA 98004-2067

    • Redfin

      4670 Willow Road, Suite 150 Pleasanton, CA 94588

    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I engaged Redfin to sell my property in May 2023. The condo did not sell for 90 days by agent *********************************. Then ************************* took over. ****** insisted that I have the condo staged for the purpose of a quick sale. He indicated that I would not be paying for any of the staging efforts/materials, and said that I should sign the Redfin concierge form to start the staging process only, but to ignore further communication from the company. I did as he said.The staging company came in and badly damaged my condo floors and walls. One month later, with no sales in sight, I terminated my contract with Redfin, after which the staging materials were removed from the condo. I then forwarded a complaint to the CEO and New England manager regarding compensation for the damages caused by the various parties. I also clearly stated that I wouldn't be paying for the staging efforts. Their short response (December 7, 2023) didn't address any of my claims, complaints of demands. In July of 2024, one year later, an invoice for $3625 for staging efforts, was forwarded to me via email.I will not be paying this invoice and will not be muscled into doing so. Never mind the fact that they did not address and refused to cover the remaining damages they caused which were clearly spelled out in my original letter to them. Please see the attached documents for further information. Can you please help me address this invoice issue and if possible the compensation requested in my letter.

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is garbage! *** and ****** from the ************ and ************ numbers are horrible when it comes to "customer service". They don't answer my questions and pick and choose when to respond! And ***** from customer service was trying to make excuses for them! Incompetent staff!

    • Initial Complaint

      Date:07/31/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive asked Redfin to take my house of of their site multiple times because my identity was stolen and they refuse to let me opt out. If there are others with the same issue maybe we can file a class action lawsuit. Identity theft is a serious crime and they are exposing people without their permission

      Business Response

      Date: 08/05/2024

      Hello,


      I have removed your property from the Redfin website and app. 


      If you list your home for sale through a local MLS or for sale by owner through FSBO.com or Fizber.com, your homes active listing will be available on Redfin at that time.


      All the best,
      *****| REDFIN Customer Support

    • Initial Complaint

      Date:07/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Property assessment by county and city $1.1 million. Zillow estimate is $950k. Your estimate is mid representation. Please remove the estimate.

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Description of complaint:I want my the photo of my home at **************************************************************** from Redfin's website. I've checked the box to remove photo and saved the change using the owner dashboard and the photo is still there.

      Customer Answer

      Date: 06/28/2024

      yes, it is resolved. thank you.

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing a complaint against Redfin regarding damage to my vehicle that occurred during a property tour on May 5, 2024. Despite repeated attempts to resolve this issue, Redfin has failed to address my concerns or provide a satisfactory resolution.Incident Summary:Date: May 5, 2024 Time: 5:30 PM PDT Property Address: **************************************** Upon arrival, due to the lack of available street parking, we drove up the driveway and sought confirmation from the Agent, who was standing on the driveway, about parking there. He confirmed we could park there, so we proceeded to the tour. While touring the garage and inquiring about the HOAs responsibility for the exterior maintenance, the agent opened the garage door. The door swung open and collided with the front bumper of our vehicle, causing visible scratches and damage.Action Taken:I reported the incident to Redfins customer support on the same day (May 5, 2024). Despite multiple follow-**** I have not received adequate assistance. Redfin ZenDesk Case Number: [ZGNGWK-216DW]I reached out again on June 6, 2024, noting that it had been 32 days since my initial complaint. I requested that the matter be escalated to a more appropriate channel, such as corporate legal, compliance, or insurance. I also provided an invoice from a Tesla-certified body shop for the repair costs.Despite these efforts, Redfin's customer service has been unresponsive and unhelpful, and I received no response from the manager, *******************.Desired Resolution:I seek reimbursement for the repair costs to my vehicle, which was damaged due to the negligence of Redfins agent. I have obtained repair estimates and provided an invoice but have not been informed about how the payment will be made. I request that Redfin address this claim promptly and cover the repair costs.Sincerely,************************* ***************** **************

    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My former Refin agent email and phone number contact information as the buyer's agent is showing up on Redfin website for two recent closings AFTER leaving Redfin and that Redfin had ZERO representation with me as these buyers agents.I made multiple email requests with "******" at Redfin support, I receive slow to little responses, and ongoing requests from her to supply my current agent contact information. The *** should be polling my correct contact information to their website, despite this, I have entertained her requests for proof of my NON Redfin current information (*** profile, etc) and still no resolution nor and contact or updated status of their efforts at correcting.It seems that Redfin is trying to make it look to the public that their firm closed MY two sales. I am an Independent Broker and my license is no longer affiliated in any way with Redfin.

    • Initial Complaint

      Date:06/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redfin publishes customer reviews. I was a customer. The providers knew that I had a concerning experience and so never provided me the opportunity to submit a review. This review suppression is against FTC regulations as I understand it unless the provide a disclaimer that they do it. They are also a publicly traded company and so reviews will likely represent something investors rely on. I have repeatedly asked for the opportunity to review my providers for their website and they have not provided it and the requests.

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a Sign and Save Incentive Addendum with Redfin on 3/23/2024, basically saying that if I used Redfin as my sole Buyer Representation for a period of time and bought a property during that time with them, that I would receive a refund on commision at the closing of the transaction. The amount is .25% of the property's final sale price if the property is $849,999 or less. The value of the sale was $335,000, which means I was supposed to receive a refund of $837.50. I closed on the property on 4/30/2024, but have still not received the refund. I talked to the agent, *********************** almost every single week about it since the closing date and he keeps saying the check was mailed (he said it was sent on the first week of May), but it still has not come. I believe that this was never actually sent. The address for the property purchased is *******************************************. I would like my refund as soon as possible, I was supposed to receive it on the closing, but still haven't received it a month later. I have attached the Sign and Save Incentive and the final sale to show proof of the price of the final sale.

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** is a real estate agent affiliated with Redfin in the ********, ****** area. Upon reviewing the accounting for the probate of my grandmothers estate, it came to my attention that *************************** accepted a 3.5% commission from the personal representative on the sale of this home. However, the property was actually sold through Redfin, which advertises a commission rate of only 1.5%. This discrepancy raises concerns of fraud and theft against the estate, as ******* appears to have charged a higher commission rate without disclosing this information or fixing the error. I am seeking appropriate action to address this matter. This goes against the real estate code of ethics

      Business Response

      Date: 04/10/2024

      Redfin did not represent the seller in this sale. Redfin was the buyer's agent. The brokerage that listed the property can address any concerns regarding the agreed-upon commission detailed in the listing agreement. 


      Buyer's agent- *************************************: Redfin
      Listed by *************************************: Living Room Realty

      Business Response

      Date: 04/25/2024

      Redfin did not represent the seller in this sale. Redfin was the buyer's agent. The brokerage that listed the property can address any concerns regarding the agreed-upon commission detailed in the listing agreement. 

      *****'s agent- *************************************: Redfin
      Listed by *************************** Brokerage: Living Room Realty

      Customer Answer

      Date: 04/26/2024

      Complaint: 21549332
      Redfins website promises reduced fees, it states, When you BUY and SELL with us, you will pay half the fee other brokerages often charge, 3.5% for the buyer agent alone seems extremely high and is a significant amount of money.

      This discrepancy adds to the confusion from your response. If Redfin is going to claim this as a sale on their website, I believe it is your job to follow up with why the buyers agent charged an excessive commission rate of 3.5% not mine otherwise youre supporting theft. I have my own full time job, and now I have to write an ethics complaint against your agent on my Own personal time. 

      Another thing, the statement you provided seems to imply that because buyers agent is part of a different brokerage you bear no responsibility for the discrepancy implying that your company is siloed to evade any responsibility. However, as a reputable company, its essential for Redfin to ensure that all information and all transactions presented to consumers, regardless of their role in a transaction, is accurate and transparent.

      Moving forward, I would appreciate a more proactive approach to rectifying this issue. I believe its crucial for Redfin to take ownership of the discrepancy and work towards a satisfactory resolution for affected consumers

       Sincerely,

      *********************

    Redfin is NOT a BBB Accredited Business.

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