Complaints

This profile includes complaints for Zillow Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zillow Group, Inc.

  1301 2nd Ave Fl 31 Seattle, WA 98101-0003

• 

  Zillow Group

  535 Mission St Ste 700 San Francisco, CA 94105-3333

• 

  Zillow Group

  535 Mission St Ste 700 San Francisco, CA 94105-3333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the 2 Open Hosues is not reflecting on the listing . The Open houses are reflecting on all other sites except Zillow. I have left multiple voicemails and requests but cannot get anyone on the phone unless I am a premier agent. This is a Zillow issue and needs to resolved quickly, see the open hosue that needs to be added below. Please contact my assisistant at ************** or at ********************************************** Open ***** for Sunday, 1/19, 11-1pm.

  Business Response

  Date: 01/17/2025

  Thanks for contacting us about your concerns. The open house information is displayed online and our team has followed up with you directly.

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to list my home for rent. Zillow will not let me, saying that the *** that operates the townhome community has an ad contract with them, disallowing anysingle init ads on their site. The only way I can is to provide proof of ownership of the house and Zillow would reach out to the ***********************. I have sent these documents twice now, with the same automated email prompts telling me I cannot list my property, despite the fact that I have followed all the steps needed to list my property in accordance to their rules. I keep having to send the same documents to verify myself, only to be met with the exact same email requesting the documents I just sent. I cannot contact a real person any of their numbers, and their automated voice assistant keeps refering me back to the site, which keeps taking me to the same email prompts I have already mentioned. I am being paraded in a circle through automated emails to automated calls, and I have zero way of talking to anyone that can clarify what it is I need to do to actually list my home and move on. I want to take legal action, I frankly do not care what happens to these people. I want a response, with clear next steps, so I can list my home and stop worrying about this.

  Business Response

  Date: 01/23/2025

  This individual recently contacted our Support team for assistance. We strive to address customer requests as quickly as possible, in the order we receive them. 
  
  The individual first contacted us on November 13, 2024 via Ticket #******** regarding the status of their rental listing. We replied to their message, requesting additional information regarding their rental property. The individual provided the requested information over the course of November 13 and 14, 2024. On November 18 we asked the individual for proof of ownership for their rental property due to an active multifamily advertising contract is associated with the property location. This request went unanswered by the individual, so no action was taken by Zillow.
  On January 13, 2025, the individual's realtor/broker contacted our team to inquire about publishing a listing at the individual's rental address. On January 13, we advised the realtor/broker that we would need to speak with the property owner directly regarding the rental request. We requested that the owner contact us directly to further address their request. The individual contacted us on January 15th and we requested that they provide the same rental information that was requested on November 18, 2024. The individual provided the requested information on January 16th and their rental property was cleared on January 16th for publication. The rental property was published on January 16, 2025 by the individual's realtor/broker and it has been active on the Zillow website ever since publication. 
  
  At this time we consider this matter resolved, however should the individual require additional support, we encourage them to reply to the email correspondence with our team for further assistance. 

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024, I signed up for Zillow Premier Agent after being assured of receiving a guaranteed number of qualified leads. I was also assigned an account manager who was supposed to ensure all leads were pre-qualified. However, immediately after making my payment, it became clear that the service did not meet these promises.Most of the leads I received were not pre-qualified, and many claimed to have received multiple calls from other agents. Despite Zillow's assurance that leads were exclusive to one agent, this was not the case. When I raised these concerns, I was informed that it was a "glitch," but the issue persisted. Many leads admitted they were just browsing or working with multiple agents, including others using ************************* account manager was unresponsive to my repeated concerns. Ultimately, we mutually agreed to cancel the program. Despite this, I was later offered an enhanced program, which I tried. Due to unforeseen circumstances, including two severe storms, I was unable to use the program effectively and mutually agreed to cancel this as ********, Zillow is attempting to collect payment for both canceled programs, with one account even sent to collections. They have refused to respond to my calls and emails, leaving me with no resolution. This has negatively impacted my credit and caused significant frustration.Zillows practices appear to be deceptive and predatory. Agents are canceling due to these fraudulent activities, yet Zillow continues to pursue collections even after agreed cancellations. I demand that this unjust collection claim be removed immediately and that any further attempts to collect on these accounts cease.I look forward to your prompt resolution of this matter. Please confirm in writing once the collection and debt have been removed.Sincerely,

  Business Response

  Date: 01/17/2025

  Thank you for letting us know about your concerns. After investigating, we found that you had entered into a six-month contract but stopped paying prior to the end of your contract. Because you did not pay for your final month of advertising, this debt was sent to collections per Zillow's Terms. You will need to reach out to the collections agency for further assistance on this matter.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried using Zillow to find a suitable rental in ****** *****. Sudden;y after taking hours and days to set up a list of potential homes, Zillow deactivated my profile. I was never able to reach anyone, or to get a response of any kind. I found several home, and did execute another lease using just the phone number that they publish on the listing. It is now two years later. I live in another city, and have a different phone number, and I just set up another account with **********************, began setting up a list of homes, and suddenly, I am deactivated again. F these idiots. I will simply use the phone numbers on the listings as before.

  Business Response

  Date: 01/17/2025

  This individual recently contacted our Support team for assistance. We strive to address customer requests as quickly as possible, in the order we receive them. 
  
  The individual first contacted us on May 21, 2024 via Ticket #******** regarding the status of their account. We replied to the individual that same day via Ticket #******** advising that their account had been restricted for violating Zillows Respectful Renting Pledge: ******************************************************************************. We informed the user that if they agreed to adhere to these rules, we could reinstate their account access. 

  
  The individual replied on May 22, 2024 agreeing not to violate the Zillow Respectful Renting Pledge. They also agreed that their account access would be permanently revoked if they violated the Pledge anytime in the future. Specifically, "To confirm: any future violations of our policy - even if you consider them to be unintentional or trivial - may result in the permanent termination of your Zillow account."
  On May 31, 2024 the system deactivated the individual's account for violating the Respectful Renting Pledge a second time by cursing and using slurs in a message sent to a landlord. This individual contacted Zillow via Ticket # ******** on June 2 and 3, 2024 demanding we unblock the account. 
  
  The individual was advised on June 3rd via Ticket #******** that due to the repeated violations of the Respectful Renting Pledge we could not restore the account access. The individual responded on June 3rd with further cursing. We did not respond to the individual. 
  
  The individual contacted Zillow on June 10, 2024 via Ticket #******** sending more curse words. We did not respond to the inquiry. 
  
  The individual contacted Zillow on June 13, 2024 via Ticket #******** requesting access to their account. We responded to the individual on June 14, 2024 reiterating that their account access had been permanently disabled for agreeing to abide by our Respectful Renting Pledge on May 22nd, 2024 and then subsequently violating that pledge with more cursing and slurs. The individual replied to the inquiry with additional cursing as well as threats. We did not reply to the individual. 
  
  On November 8 and 10, 2024 the individual contacted us via Ticket # ******** requesting account access. We responded to their inquiry on November 11, 2024 via Ticket #******** and reiterated the permanent account block due to previously mentioned violations. The individual replied and claimed to have not ever used our service before, that they had alternate methods of accessing information on our website, and more verbiage that violated our Respectful Renting Pledge. Zillow did not reply to the individual's message. 
  
  The individual sent a final message on November 14, 2024 via Ticket # ******** only referencing the presidential election results. We did not respond to the individual's message. 
  
  The individual's account has been permanently deactivated and access will not be restored due to a multitude of violations to our policy, including in the BBB submission itself where the individual stated "F these idiots." At this time, we consider this matter resolved.

• Initial Complaint

  Date:01/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a Realtor, I signed up for a 6-month contract with Zillow for viable *********** leads. Zillow did not provide the leads that were discussed with me. They were difficult to contact to discuss this issue. I ultimately paid for my contract in full and asked them to turn off my account. I have an email stating my account was indeed paid in full and will be cancelled. They have continued to try to pull $****** a month from my credit card. It took several days of calling to reach someone and finally did after being on hold for 45 minutes. I was then placed on an extended hold while they "researched" my account. I was then told that he could see where my account was paid in full and cancelled but that he needed "to escalate the call". He stated I would receive a call back in 24 to 48 hours. I have not. Today I received what was supposed to be a Zillow lead call. I did not answer it. Zillow is supposed to screen all calls and forward only viable leads. They do not. I received a called from a guy asking if I still had a dump truck for sale. I received multiple calls from other people who were already working with agents. These are not viable leads. I paid for all those calls that were sent to me . I have paid ****** a month x 6 months for a total of $3,918.00 and they continue to try to pull money off of my credit card even they I have fulfilled my monies owed despite them not fulfilling their part. This is a dishonest company, and I do believe they are not acting within the real estate guidelines. They are near impossible to get a hold of and very difficult cancelling my account. I need help!

  Business Response

  Date: 01/10/2025

  Thank you for letting us know about your experience. Our sales team is reaching out to help you resolve your issue.

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22787791
  
  I am rejecting this response because:
  
  I was told I would get an email confirming the conversation of the cancellation within two hours and I have not yet received that email. The conversation was with a person named ****. I was then told he needed to escalate this. This is how every conversation with Zillow has gone. I have had multiple people telling me they need to escalate this complaint only it never goes anywhere. I am still receiving ZILLOW calls, more now than I ever had. Im assuming they are hoping I will  

  accidentally answer one which would probably reactivate the account that I have closed. I want my account to show as closed. I do not want to receive any anymore phone calls, etc. through the Premier Agent app. I do not want any more money pulled off of my credit card. Please take care of this and quit harassing me.
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/29/2025

  Thank you for your reply. We've confirmed that your account is cancelled, that you won't be receiving any more connection calls, and that our sales team is currently addressing the ******* charge. No further action is required on your part.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zillow has changed details on my property description that are unwarranted and *************** lot is over ****** square ft , until recently for decades Zillow has properly listed as such . In recent months however my lot size as described has been reduced to ***** sq ft . A complete distortion of my property and lot reducing legally registered sq footage by 40 %

  Business Response

  Date: 01/09/2025

  We have reviewed our records, and we could not find any record of phone calls received from the phone number provided, nor could we locate any requests made from the provided email address. Additionally, we were unable to locate a Zillow account, current or past, attached to the email address provided by the user.
  
  In our commitment to enhancing user experiences on **********************, we continuously evaluate and update our platform features to uphold quality and accuracy standards. Currently, the option to upload photos and customize home descriptions on off-market property pages is not supported. While we do not have a specific timeline for the return of this feature, we can assure this individual that they can still edit available home facts and hide existing photos as needed. Additionally, the ability to personalize your home's details and upload high-quality photos when activating a For Sale By Owner listing or rental listing on Zillow will remain available. 
  
  Although editing the home's description is not possible, the Zillow Customer Support team is happy to remove existing, unwanted descriptions from property pages, entirely. We value feedback from our users as it plays a crucial role in shaping our decisions regarding our user experience. This individual's candid feedback and insight into how they utilize Zillow are truly appreciated.
  
  We would advise this user to reach out to ******************************* directly with the email address attached to their current Zillow account, so that we may be of further assistance in this matter.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22787571
  
  I am rejecting this response because:
  The property in question which I purchased in 2012 has suddenly had its recorded details modified without any justification. The current lot size is now described as 40% smaller in square footage that actually recorded and part of official record for decades.

  Homeowners should not have to baby sit 3 rd party erroneous misstatements of public records that adversely affect their assets. This mistake is aggravated by the fact that until recently the lot described details were correct and without merit or cause the lot size of my property listed is 40% less than prior correct sg footage 

   

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to list my property on Zillow and I have an alert that said that the property could not be listed on my account. I sent ********************** a message on their website as well as sent them an email from my email address asking them to fix my account so that I could list my property for rent as soon as possible as my tenant is moving out shortly its been over 48 hours and I have not heard anything back from Zillow customer service. Considering this is a digital product, customer service was sent via email. This is delaying my ability to post my apartment for rent and affecting my income as a result. Therefore it needs to be resolved immediately.

  Business Response

  Date: 01/17/2025

  This individual recently contacted our Support team for assistance. We strive to address customer requests as quickly as possible, in the order we receive them. The individual contacted us on January 6, 2025 via Ticket # ******** to inquire about the status of their rental unit. A second request was received from the individual on the morning of January 7, 2025 on Ticket #********. The rentals team reviewed the account and resolved the reported issue. Zillow sent the individual a follow up email on January 8, 2025 via the original Ticket # ********, advising that their account access had been restored and their rental unit was available for publication.
  The individual currently has an active rental listing on the website as of January 17, 2025. At this time we consider this matter resolved, however should the individual wish to reactivate their account we require that they provide the previously requested support documentation. We encourage them to reply to the email correspondence with our team for further assistance.

• Initial Complaint

  Date:01/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zillow.com has not responded to numerous requests to remove my picture and personal information from their website. I have indicated in my correspondence to them that they are violating my privacy and they do not respond. I have tried calling them and cant get through. I am filing a complaint for additional documentation regarding this issue to try to get them to respond and remove my photo and other information.

  Business Response

  Date: 01/09/2025

  This individual recently contacted our Customer Support team for assistance. We strive to address customer requests as quickly as possible, in the order we receive them. Our support team has been in contact with this individual regarding their concerns (case #********).
  
  This individual can request a copy of their data, or request the deletion of their data, via our *************** Our processes for providing customers the ability to access and delete their data require us to reasonably verify that the person making the request is authorized to make it; i.e., that they have control of both the account in question and the associated email address. These verification requirements are mandatory for the protection of our users and we are not authorized to bypass them.
  
  Please note that while this process does delete personal data, it will not delete public record property pages from our site. As this information is widely available in public records, property information will remain on our site. See the following links for additional information:
  
  Is there any data you won't delete? *************************************************************************************************************
  How do I remove my home from Zillow? ********************************************************************************************************************************;
  
  We consider this matter resolved. If this individual needs additional assistance, we encourage them to reply to the initial email correspondence with our Customer Support team.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to sell my home on Zillow but Zillow will not fix major errors on their site! For months zillow has my 3/2 HOME listed as a 2/1 "apartment building"(!!) "with no 'units' available"!! and will not correct the error. The house is for sale, not rent. I posted it for sale ON ZILLOW some time ago, being told in would be approved in 72hrs. The post never happened (with no rejection letter, nothing) and the corrections reported to Zillow were never made. I have written Zillow's tech support online and have also called and left multiple messages. An "******" emailed me back (I think in Nov?) that it was "fixed". It was not. I sent her a screenshot of the still existing issue and she said tech support would fix it. That was TWO MTHS ago, with it still appearing as an apartment complex and a 2/1 "w/no rentals available"! No one answers phones/emails and they do not fix erroneous postings. This is prevented the sale of my 3/2 HOME for the past almost THREE months now! I am trying to FSBO, but the post will not update. I have also complained about that, but there is NO HUMAN BEING that you can speak to...only an answering machine with no message returned. I have also "reported something wrong with the listing", with no response. Is Zillow prepared to pay me damages for preventing my home from selling because they have no way of correcting their own website?! ps: They also put on the original address that it is a "high flood risk," also months ago. Originally they told me because all of FL is at risk. My area does not even require flood insurance and they should go by zip code, not entire county. The home or neighborhood has never flooded, even during hurricanes. Not one thing accurate about my listing-and that continues to "override" all other listing attempts. :( Also address defaults to a weird page with just "***** **" listed, not full address. So many issues with so little help!

  Business Response

  Date: 01/28/2025

   
  After reviewing our records, it appears that our Customer Support team has already spoken with this individual regarding the erroneous information listed for their home (Case#******** ). To recap Thank you for your continued patience as our product and development teams continue to investigate this issue. We understand the frustration you have been encountering with not being able to edit the facts on your property page. We do not have an ETA on a fix for this issue at this time, however, I wanted to reach out and let you know this is being looked into. This ticket will now close between us however, if there is anything else I can assist you with related to this issue or not, you can always respond directly to this email and a new ticket will open on your behalf. 

  At this time the property is currently an active listing on our site. We consider this matter resolved. If this individual needs additional assistance, we encourage them to reply back to the initial email correspondence with our Customer Support team.

   
  
  

  
  

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22775685
  
  I am rejecting this response because:

  It is almost February, and now STILL when you enter my address on the home-screen of zillow.com, produces now nothing.  Just an error message saying "Something Broke", error 404.  Page *** Found"

  Yes, customer service said the tech team was working on it now for MONTHS, and this is the result. The person closed the case because it had been moved to tech support.  It is weeks later and still Zillow is completely incompetent to fix it, to be able to display a simple correct page on their site. If they are advertising that they are set up to sell homes and display real estate they should be competent enough to fix issues that SHOULD EASILY BE CORRECTED on their site.

  Again, Zillow, please go on your home page. Enter the address *****************************************  See for yourself.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/31/2025

  After entering the address **************************************** in the Zillow search bar the following Active listing page is displayed. ******************************************************************************************************;

  If this listing is not correct please reach out to us at ********************************************************* so we may investigate further. 

   

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22775685
  
  I am rejecting this response because:

  On the home page, or under "for sale" any search with that address still comes up as the "Uh Oh, something broke, error 404" message.

  Again, this is when address ********************************************************************** is entered in the home page search bar OR under homes for sale.

  I'm not sure why you continue to say it is fixed. I just checked it and it still shows up with an error message with a cartoon cat behind it.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/07/2025

  We are not seeing the 404 error resorted when searched on the site. If the error is still occurring we ask that you please reach out to us at ******************************* so we may troubleshoot the issue further. 

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22775685
  
  I am rejecting this response because: I have already been in contact with zillow since trying to communicate with you here.  For someone that can READ what I am about to type, I will try this one more time.  If you go in through the map under homes for sale on Zillow (as you have attached).... you will see the property.

  If instead, as I continue to write you, YOU GO ON ZILLOW.COM AND ON THE HOME PAGE TYPE IN THE ADDRESS OF MY HOME IN THE SEARCH BAR, you receive the error message I have attached for your tech support on zillow. In fact I continue to have to explain this to both you, on this forum and through emails back from zillow support.  No one apparently reads or understands.  The issue happens, (for the hundreth time), when you type the address of the home on the search bar, on your home page. NOT WHEN YOU FIND THE HOME ON THE MAP (as you continue to show). On the homepage search, Its like the home no longer exists. 

  For those of you at the BBB, I feel like at this point, my complaint should be apparent that those working at zillow are unable to even follow simple instructions.  I then received an email asking "which browser" I was using.  I explained that I have used chrome, explorer and safari and gotten the same results. I have used my phone, a laptop and my work computer. All of which get the same result.  The "techs" at zillow have not gone through the steps I continue to list (ie: enter address in search bar on home page) ONCE, in order to duplicate what I'm getting.  They continue to only view it from map view under "homes for sale."

  Maybe you at the BBB can explain this to Zillow here, on this forum.  I'm tired of being toyed with, clearly.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a real estate agent in *********** who has a profile on Zillow/ Trulia. The website has the wrong broker and the wrong email and wrong broker in two additional places. I have been requesting a correction for well over six months. I put a lot of money, time and effort into my online profile. I don't need Zillow forcing me to have a link on my profile that is not only WRONG it also directs traffic (via a live link) away from my business to the wrong brokerage and a dead email. All I want is for them to Correct the error. For six months I've tried every possible number and any way to write, but my email never gets a response.

  Business Response

  Date: 01/07/2025

  Thank you for contacting us regarding your concerns. While everything can be edited by the account owner, the profile in question has been corrected and our team has responded to you directly.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******