Customer ReviewsforZillow Group, Inc.

I put my home on Zillow FSBO on 2/5/23 and was harassed by agents for a month and promptly removed the listing. For 14 months my listing showed off market BUT WAS NEVER tagged on the price and tax history as listing removed. For 14 months I complained and I reported using their prompt to no avail. Two weeks ago my Home went on the *** and Zillow has it showing as being for sale for over one year with a $24, 000 price deduction. This is costing me precious days on market as it is Only showing new in some areas in other areas it is showing a $24,000 price reduction. I have contacted Zillow multiple times to no avail I seem to be stuck in a **************** loop of h*** with a woman named ****************** I have contacted the *** I have contacted headquarters I have contacted the national Association of realtors to see if they even know someone that can help me and I was met with either silence from the Zillow side or many many complaints from those outside of Zillow regarding their lack of good customer service. I am told by many in the industry that they are failures at fixing anything on their sites And they are known as that Who have the worst customer service in the industry. I want this fixed and I will get it fixed.

Thank you for reaching out and sharing your concerns. I understand how important it is for you to receive assistance with the price history displayed for your home. I see you have recently been in contact with our Customer Support team regarding this issue. If you are still experiencing difficulties, please respond directly to your most recent correspondence with us, and our Customer Support team will be happy to help.

Zillow is advertising fake estimate mortgage amount and creating false public peoples images. Be careful this Website can't be trusted at all.Zillow Customer Support is helpless.Don't waist your time.

Thanks for reaching out with your concerns. I would be happy to share some more information on this. The Estimated Net Proceeds tool that appears on Off Market Zillow property pages is designed to assist homeowners in the home selling process. It uses adjustable estimated values to help homeowners determine the possible estimated net proceeds that *** be accrued following the sale of their home. 

The values that are displayed by default in this tool are estimated values. The information displayed in the "Est. remaining mortgage" section of this tool is an adjustable estimate that can be used to help home sellers calculate the estimated net proceeds of a potential home sale, and not a reflection of the actual remaining balance on the home's mortgage.

While the Estimated Net Proceeds tool is built into Zillow property pages and cannot be removed, I have shared your feedback and concerns with our development team to help improve our site in the future.

Ive been trying to speak to someone at ZILLOW for the past 5 weeks. Through email and leaving messages for a call back through their 877 number and 207 number without one single response. Zillow has absolutely NO CUSTOMER SERVICE. They lowered my home zestimate $170,000 in one month and i am at their mercy. No one is calling to buy it because of the extremely low zestimate. They are costing me thousands and say to let them know when there is a discrepancy. HOW? They wont email or call back EVER!

Thank you for reaching out to us. I understand your concerns regarding the Zestimate for your home. While we can't directly edit or remove Zestimates, I have shared your feedback with our Zestimate Team to help improve the accuracy of the algorithm in the future. Please feel free to reach out to us directly at ******************************* if you have any additional questions or concerns.

I subscribed to advertisement services through Zillow.com but canceled the service on April 8, 2024. I have an email confirmation from Zillow confirming my cancellation. Despite this, Zillow did not cancel my account and charged me $1,651 for an additional month of service.When I notified them of the error via email, they responded that since they had sent me leads, I owed the money, even though they confirmed my cancellation before the charge.I emailed them again requesting a refund. This time, they claimed I had reinitiated the service for this billing cycle, which is untrue. Zillow recognized that I had canceled my service but still sent me leads. I assumed I was prepaid for that month since leads were still being sent to **** have proof of my cancellation, but Zillow has not provided proof of my alleged "re-initiation" of service because it never happened. I dont know how to cancel a cancellation, only how to set up a new service.On May 23, 2024, I paid the $1,651 they fraudulently charged me. To buy more leads from Zillow, I was forced to pay for the month of service I had canceled.I'm concerned about potential retaliation from Zillow for this complaint, as they seem to act arbitrarily.Zillow is the biggest lead provider in my industry, and realtors cannot survive without purchasing leads from them. Unfortunately, I have no choice but to continue using their services.I hope someone will investigate this company and help me get a credit for the month I canceled, which Zillow has admitted I did. They can't simply decide to keep my account active and force me to pay for it.The only proof they provided was a voicemail stating that although they recognize my cancellation, they continued to send me leads, making me liable.

Thanks for reaching out. I understand your concerns regarding your Zillow Premier Agent subscription, and I have shared your concerns with our Partner Support team for further investigation. Someone will reach out to you as soon as they are able.

Our zestimate in our lake front property was priced right the year 2023. Once we stopped with our realtor the zestimate was cut in half. They say they cant change it even though they already did. They lied. Im sure this happens to many other people. We also have neighbors who tried to low ball us and heard they filed a complaint to get price down. This is a sham.

Thank you for reaching out and sharing your concerns. I understand how important it is for you to receive assistance with the Zestimate for your home on Zillow. I see you have recently been in contact with our Customer Support team regarding this issue. If you are still experiencing difficulties, please respond directly to your most recent correspondence with us, and our Customer Support team will be happy to help.

We purchased a property estimated at *******. It was land only. The day after we purchased it for ******* the estimate dropped to *******. These people are not accurate at best and criminally complicit at worst.

Thank you for reaching out and sharing your concerns. We have reviewed our records, and we could not find any record of requests made from the provided email address. We recommend that this individual contact our Customer Support team directly at ******************************** Receiving the full address for the property in question will make it possible for our support teams to provide further assistance with this matter.

My property was off-market for a few months due to a private transaction attempt, but when it was re-listed, Zillow failed to reset the "days on Zillow" count. As a result, it appears as though my property has been sitting on the market for over three months when it was actually just listed. This misleading information could seriously impact potential buyers' perceptions and the overall marketability of my property.Despite bringing this issue to Zillow's attention and pointing out how Redfin handles such situations correctly, Zillow's response was dismissive and unhelpful. They simply stated, "Redfin and Zillow operate independently," without any effort to address or correct the error. This kind of snarky response and unwillingness to resolve a clear problem is unacceptable.

Thank you for reaching out, and for sharing your concerns regarding the days on Zillow reported for your listing. After review, I see that you have been in contact with our Customer Support team (ticket #*********  who has been able to share that the tallied days on Zillow are based on the listing's published timestamp delivered to us directly from the **** As an *** participant, Zillow Group must remain compliant with the *** and publish the data provided by them. If you need any additional assistance, please feel free to reply to your initial email correspondence with our Customer Support team.

My listing was not coming up on Zillow for the first 3 days because of a glitch on their end. I requested they prioritize my listing on the search to compensate for the lost opportunity. They directed me to using Showingtime Plus Showcase, which would boost engagement on any listing. It costs $750 a month and they had me sign up for a 6 month contract. It is also important to note that I am the first in my state to sign up. The problem is, listing photographers will also need to agree to their terms and conditions to when using this service. There is not a single photographer in my state who has the equipment or can agree to Zillow's terms. I found another individual who is facing the same issue and Zillow will not do anything about it. I just signed up and 2 days later requested them to cancel/delay the contract start date because of the photography issue. They wouldn't even let me delay the contract! They should not be selling a service that cannot be fulfilled in the state I am in. I hope they don't trick anyone else into signing the contract.

Thank you for reaching out, and for providing this feedback. I understand your concerns, and I have passed your feedback along to the appropriate departments. Someone will reach out to you as soon as they are able.

Signed up for 6 month contract paying $750 a month. Got zero solid leads, and their customer service is beyond horrible. Try to say Im the problem as to why I havent had a solid lead yet they give me leads from jail, people calling to give info about their old houses, people wondering if houses are available for rent. Such a scam. They should be owing me a few thousand dollars for their scam.

Thank you for reaching out and sharing your concerns. I understand how important it is for you to receive assistance with receiving high quality leads. I see you have recently been in contact with our Partner Support team regarding this issue. If you are still experiencing difficulties, please respond directly to your most recent correspondence with us, and our Partner Support team will be happy to help.

First Off! ************************* The Manager - National *************************** at ZILLOW. Is The most Ignorant Unprofessional Person I ever encountered while using Zillow. I Do Not know why they have him in the position he has! I do NOT recommend using Zillow! They have NO customer services skills. All they want is your Money! ************************* and his manager needs to be FIRED! Due to ************************* I will never sign up for Zillow again!

Thank you for reaching out and sharing your concerns. I understand how important it is for you to receive assistance with your account. I see you have recently been in contact with our Partner Support team regarding this issue. If you are still experiencing difficulties, please respond directly to your most recent correspondence with us, and our Partner Support team will be happy to help.