Reviews

This profile includes reviews for Zillow Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Zillow Group, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Zillow Group, Inc.

  1301 2nd Ave Fl 31 Seattle, WA 98101-0003

• 

  Zillow Group

  535 Mission St Ste 700 San Francisco, CA 94105-3333

Review Details

• Review fromJenny G

  Date: 06/03/2025

  1 star
  Zillow Landlords should be paying for the application/screening fee because they are not looking at applications, posting all pertinent information regarding the property and terms, or answering basic questions. All they respond with is apply on Zillow, pay. My claim is Zillow requires them to do this. Zillow is pushing the predatory process. This process is one that is monetizing a process that is flawed and predatory. All Experian cares about is increased profits for investors and they've simply hid a predatory process behind your name. Same investors, same consultants, a new avenue to prey on consumers.There should be not application/screening fee until a landlord has fairly reviewed all applications and had conversations with the applicants. They should only be screening and asking applicants to pay after they have ensured fit. Screening should only be done if the landlord is pursuing the applicant not if the applicant asks how long the lease term is!This process is just like the job market, highly competitive, shady, predators in play. Only difference is employers don't make applicants pay to apply and neither should Zillow.

• Review fromPeter B

  Date: 05/19/2025

  1 star

  Peter B

  Date: 05/19/2025

  I listed my house for sale by owner on Zillow. The house appraises at $870,000 Zillow Zestimate for the house is $535,000. I repeatedly asked Zillow to explain why they gave is such a low appraisal, but they could not give me an answer. Nor would they remove the listing despite me requesting that multiple times.

  Zillow Group, Inc.

  Date: 05/21/2025

  Thank you for reaching out with your Zestimate concerns. Although we can't directly edit or remove Zestimates, we have shared your feedback with our Zestimate Team to help improve the accuracy of the algorithm in the future. Feel free to reach out to our Customer Support team directly at ********************************************************* if you would like any additional information.

• Review fromEdwina R

  Date: 05/15/2025

  1 star
  I sold a house to Zillow. They did not want the mineral rights when we sold our house to them. It seems they put them in the deed anyway. I am trying to sell the mineral rights. I called and one *** said he was not the one to talk to and would not transfer me to the one I needed to talk to. I called several more times and they just pick up the phone and hang up on me. I am trying to get a corrected deed so I can sell my mineral rights. I would not use them for anything.

• Review fromJoseph H

  Date: 05/13/2025

  1 star

  Joseph H

  Date: 05/13/2025

  Do not trust zillow to do a backround checks on tenants, As a landlord i trusted zillow to find good quality people and trust in the company to be truthful. They have on there app that they do credit, eviction and criminal backround checks. I had to evict and take these tenants to court and after 5 months, finally got them out.. And after court found out they had two other prior evictions.

  Zillow Group, Inc.

  Date: 05/21/2025

  Thank you for reaching out with your concerns. I see you have already been in contact with our rentals support team regarding your concerns. Our background checks are provided by a third-party vendor, ***, which is a leader in providing accurate and compliant background checks. We recommend contacting *** directly if you have any questions regarding these background checks.
  
  Please feel free to reach out to us directly at ********************************************************* if you have any additional concerns.

• Review fromRuby K

  Date: 04/16/2025

  1 star

  Ruby K

  Date: 04/16/2025

  A terrible company, they are thieves, and someone needs to take them to court for lying and stealing all of the people's money. Do not give them money because you? will not see it again. Come on, F. D.I stopped them for stealing the people's hard-earned money.

  Zillow Group, Inc.

  Date: 04/21/2025

  Thank you for your feedback regarding this matter. We have shared your feedback with the appropriate departments to help improve our site. If you have any additional questions or concerns regarding our site, please feel free to reach out to our Customer Support team directly at ********************************

• Review fromVelvet M

  Date: 04/05/2025

  1 star

  Velvet M

  Date: 04/05/2025

  Apparently Zillow works with scammers to obtain money for the application fee. Not long after applying to a unit I was interested in, I get companies I've never applied to or even heard of texting me and calling me. So because of Zillow some weird people have my personal information and are harassing me.

  Zillow Group, Inc.

  Date: 04/07/2025

  Thank you for reaching out and sharing your concerns. We have reviewed our records, and we could not find any record of requests made from the provided email address. We recommend that this individual contact our Customer Support team directly (****************************************************************). Receiving the full address for the property in question will make it possible for our support teams to provide further assistance with this matter. 

• Review fromElizabeth T

  Date: 03/31/2025

  1 star

  Elizabeth T

  Date: 03/31/2025

  I have been trying to resolve an issue with my home listing on Zillow for weeks, but their customer support is completely unresponsive. My home recently reverted to outdated information, even though it had displayed the correct details for years and remains accurate on other platforms like Redfin and Realtor.com.I have emailed three times, called multiple times, and sent direct messages on Instagram, but I have never received a single response. Zillow makes it difficult for homeowners to correct inaccuracies, and their lack of customer support is unacceptable.If ********************** is going to display real estate information that impacts property values and visibility, they need to have a functioning support system. Based on my experience, they do not. I would not recommend relying on Zillow for accurate or up-to-date property listings.

  Zillow Group, Inc.

  Date: 04/04/2025

  Thank you for reaching out with your concerns. I see you have been in contact with our Customer Support team regarding this matter, and that you have successfully updated the home facts for your property.
  
  Regarding the photo you would like to upload to the property page, while photos currently cannot be uploaded to Off Market properties on Zillow, I have shared your feedback and concerns with our development team to help improve our site in the future. In the meantime, please feel free to reach out to us at ********************************************************* if you have any additional questions or concerns.

• Review fromKenneth W

  Date: 03/27/2025

  2 stars

  Kenneth W

  Date: 03/27/2025

  You removed the ability to limit what emails I receive so I cancelled all emails from you. I looked for homes for sale and got tons of emails about rentals. There use to be a setting I could flip, as there's several how to's on doing this and I did it once, but it's gone now. I am only interested in getting what I am interested in. Why would someone wanting to buy be interested in rentals? Dumbest thing ever. Constantly getting something I didn't ask for and never wanted.

  Zillow Group, Inc.

  Date: 04/04/2025

  Thank you for reaching out with your concerns. I have shared your feedback with our development team to help improve our site in the future. Please feel free to reach out to us directly at ********************************************************* if you have any additional questions.

• Review fromTimothy H

  Date: 03/21/2025

  1 star
  Zillow's Zestimate for my home is way off and they have ignored my requests to correct it. I recently bought out the former co-owner of the house for their 50% of the house's market value. Zillow incorrectly used that sale price to drop their Zestimate of the house by almost 50%. I've notified Zillow of this error and after more than a month have not heard back from them and the Zestimate has not been corrected. This is very frustrating as I'm wanting to list the house soon.

• Review fromOrly M.

  Date: 03/05/2025

  1 star

  Orly M.

  Date: 03/05/2025

  Zillows zestimate of our home have been consistently lower, to a large extent, than other real estate sites. At least four other algorithms are giving our home a higher estimate.Hence, Zillow is interfering with the process of selling our home.I have exchanged emails with Zillows staff, complaining about the misleading numbers which happen to damage our sale. However I was responded by either an AI or a person who uses a generic script that ignores our personal request.We dont want an online pubished zestimate of our property. Never asked for it. Cant get Zillow to remove its zestimate. Please advise here. Thanks !

  Zillow Group, Inc.

  Date: 03/20/2025

  Thank you for sharing your Zestimate concerns. Although we can't directly edit or remove Zestimates, we have shared your feedback with our Zestimate Team to help improve the accuracy of the algorithm in the future. Feel free to reach back out to our Customer Support team directly if you would like any additional information.