Rental Listings
Zillow Group, Inc.Headquarters
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Reviews
This profile includes reviews for Zillow Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 122 Customer Reviews
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Review fromRuby K
Date: 04/16/2025
1 starRuby K
Date: 04/16/2025
A terrible company, they are thieves, and someone needs to take them to court for lying and stealing all of the people's money. Do not give them money because you? will not see it again. Come on, F. D.I stopped them for stealing the people's hard-earned money.Zillow Group, Inc.
Date: 04/21/2025
Thank you for your feedback regarding this matter. We have shared your feedback with the appropriate departments to help improve our site. If you have any additional questions or concerns regarding our site, please feel free to reach out to our Customer Support team directly at ********************************Review fromVelvet M
Date: 04/05/2025
1 starVelvet M
Date: 04/05/2025
Apparently Zillow works with scammers to obtain money for the application fee. Not long after applying to a unit I was interested in, I get companies I've never applied to or even heard of texting me and calling me. So because of Zillow some weird people have my personal information and are harassing me.Zillow Group, Inc.
Date: 04/07/2025
Thank you for reaching out and sharing your concerns. We have reviewed our records, and we could not find any record of requests made from the provided email address. We recommend that this individual contact our Customer Support team directly (****************************************************************). Receiving the full address for the property in question will make it possible for our support teams to provide further assistance with this matter.Review fromElizabeth T
Date: 03/31/2025
1 starElizabeth T
Date: 03/31/2025
I have been trying to resolve an issue with my home listing on Zillow for weeks, but their customer support is completely unresponsive. My home recently reverted to outdated information, even though it had displayed the correct details for years and remains accurate on other platforms like Redfin and Realtor.com.I have emailed three times, called multiple times, and sent direct messages on Instagram, but I have never received a single response. Zillow makes it difficult for homeowners to correct inaccuracies, and their lack of customer support is unacceptable.If ********************** is going to display real estate information that impacts property values and visibility, they need to have a functioning support system. Based on my experience, they do not. I would not recommend relying on Zillow for accurate or up-to-date property listings.Zillow Group, Inc.
Date: 04/04/2025
Thank you for reaching out with your concerns. I see you have been in contact with our Customer Support team regarding this matter, and that you have successfully updated the home facts for your property.
Regarding the photo you would like to upload to the property page, while photos currently cannot be uploaded to Off Market properties on Zillow, I have shared your feedback and concerns with our development team to help improve our site in the future. In the meantime, please feel free to reach out to us at ********************************************************* if you have any additional questions or concerns.Review fromKenneth W
Date: 03/27/2025
2 starsKenneth W
Date: 03/27/2025
You removed the ability to limit what emails I receive so I cancelled all emails from you. I looked for homes for sale and got tons of emails about rentals. There use to be a setting I could flip, as there's several how to's on doing this and I did it once, but it's gone now. I am only interested in getting what I am interested in. Why would someone wanting to buy be interested in rentals? Dumbest thing ever. Constantly getting something I didn't ask for and never wanted.Zillow Group, Inc.
Date: 04/04/2025
Thank you for reaching out with your concerns. I have shared your feedback with our development team to help improve our site in the future. Please feel free to reach out to us directly at ********************************************************* if you have any additional questions.Review fromTimothy H
Date: 03/21/2025
1 starZillow's Zestimate for my home is way off and they have ignored my requests to correct it. I recently bought out the former co-owner of the house for their 50% of the house's market value. Zillow incorrectly used that sale price to drop their Zestimate of the house by almost 50%. I've notified Zillow of this error and after more than a month have not heard back from them and the Zestimate has not been corrected. This is very frustrating as I'm wanting to list the house soon.Review fromOrly M.
Date: 03/05/2025
1 starOrly M.
Date: 03/05/2025
Zillows zestimate of our home have been consistently lower, to a large extent, than other real estate sites. At least four other algorithms are giving our home a higher estimate.Hence, Zillow is interfering with the process of selling our home.I have exchanged emails with Zillows staff, complaining about the misleading numbers which happen to damage our sale. However I was responded by either an AI or a person who uses a generic script that ignores our personal request.We dont want an online pubished zestimate of our property. Never asked for it. Cant get Zillow to remove its zestimate. Please advise here. Thanks !Zillow Group, Inc.
Date: 03/20/2025
Thank you for sharing your Zestimate concerns. Although we can't directly edit or remove Zestimates, we have shared your feedback with our Zestimate Team to help improve the accuracy of the algorithm in the future. Feel free to reach back out to our Customer Support team directly if you would like any additional information.Review fromKeri C
Date: 02/11/2025
1 starZillow changed the erroneously value of my home due to using the wrong date for a historical sale (and the customer service rep I exchanged emails agreed that the date was wrong). However, they have not corrected the value of my home even though I raised the issue with them 3.5 months ago, and have followed up to ask about my issue every week or two. This will absolutely affect the value of my home when I go to sell my house.Review fromRon E
Date: 02/02/2025
1 starRon E
Date: 02/02/2025
Zillow gift card is an all out joke! These cards are so ridiculous to use people throw them away and Zillow walks away with your money. DO NOT WASTE YOUR MONEY WITH THIS COMPANY.Zillow Group, Inc.
Date: 02/06/2025
Thank you for reaching out with your feedback and concerns. Zillow is an online real estate database where homeowners and real estate professionals can post their properties as For Sale or For Rent. We do not offer Zillow gift cards for our services. If you purchased or received a gift card that claims to have been sold by Zillow for Zillow products or services, we recommend confirming the source of the gift card, as it did not originate from our site.Review fromDaniel R
Date: 01/18/2025
1 starDaniel R
Date: 01/18/2025
Sent multiple messages to cancel my ************** would not. Was charged several thousand with them & was not given the service they promised. These people are the absolute worst. Deceptive & zero business ethics.Zillow Group, Inc.
Date: 01/24/2025
Thank you for reaching out with your concerns. Someone from our Partner Support team will reach out to you as soon as they are able.Review fromLWard
Date: 01/17/2025
1 starLWard
Date: 01/17/2025
Zillow places arbitrary values on property without regard to market value or consistency. I live in a gated ******* community where there are only 6 different housing styles in the development. I noticed that they have my house priced $100,000 lower than another house which is identical to mine just 4 doors down the street. There is also another house with the exact same model as mine around the corner which is priced $100,000 higher. Both of these houses recently sold for that price last month. When I contacted Zillow they just emailed an automatic form letter that ignored the basis of my complaint.Zillow Group, Inc.
Date: 01/24/2025
Thank you for reaching out with your concerns. While we can't directly edit or remove Zestimates, we have shared your feedback with our Zestimate Team to help improve the accuracy of the algorithm in the future.LWard
Date: 01/25/2025
This is a perfect example of why this business is not accredited by the BBB. Instead of resolving the problem, they say theyre not going to do anything but will look into it. Meanwhile Im being financially harmed by Zillows malicious actions.
Zillow Group, Inc. is NOT a BBB Accredited Business.
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