Complaints

This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

QuoteWizard.com LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  QuoteWizard.com LLC

  157 Yesler Way Ste 400 Seattle, WA 98104-3431

  
• 

  QuoteWizard.com LLC

  1444 Wazee St Ste 350 Denver, CO 80202-1386

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just ask for a quote and since then I have gotten infinite bothering calls

  

  Business Response

  Date: 11/03/2023

  QuoteWizard.com LLC (hereinafter QuoteWizard) by LendingTree apologizes for any inconvenience our services have caused.QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose. Our records indicated consumer came through a ****** search and submitter their information on 11/1/2023, for a Health Insurance quotes.
  When a consumer provides all their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
  *By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  *Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  *I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.  In addition,we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pricing Health Insurance quotes and entered my information to compare rates. Instantly, I received back-to-back text and phone calls from agents. It is none stop text and phone calls throughout the day from Mutiple numbers. I am constantly being spammed and I need it to stop. If I would have known that I would be bombarded with text and phone calls I would have never entered my information.

  

  Business Response

  Date: 10/30/2023

  Quotewizard by LendingTree, LLC (hereinafter LendingTree) has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose.QuoteWizard by LendingTree will never request personal information.
  LendingTree investigate the matter and our records indicated that on 10/26/2023 an insurance inquiry was requested by the consumer; the inquiry was through ****** search.
  When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  

  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved your issue in this matter.

• Initial Complaint

  Date:10/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quota Wizard won't stop calling me and harassing me every 5 minutes. I've told 10 people to take me off the call list and I continue to get calls (now from different area codes). I am not interested in buying any insurance at this time and will be taking a legal matter if this continues. PLEASE TAKE ME OFF THE CALL LIST THANK YOU

  

  Business Response

  Date: 10/30/2023

  Quotewizard by LendingTree, LLC (hereinafter LendingTree) has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose.QuoteWizard by LendingTree will never request personal information.
  Our records indicated we received a lead on 10/24/2023, the consumer completed a health insurance inquiry form through one of ************ marketing network partners. We contacted the consumer and qualified her for a transfer to our network partners for a health quote.
  When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved your issue in this matter.
  

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20785801
  
  I appreciate your help, but I am rejecting this response because it's been over 48 hours and I am still getting called countless times from QuoteWizard. This is absolutely ridiculous. I would like proof I am on the do not call list. I've answered a few calls to ask politely to take me off and the person on the other end of the line just hangs up. This is completely absurd, unprofessional, and I feel like I'm getting harassed. They call me between 8am-9pm ET which is also completely unprofessional. This needs to be resolved, so please let me know what the next steps are. Thank you for your understanding. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/17/2023

  QuoteWizard.com, LLC, confirmed twice the consumer request was processed on 10/27/2023 as indicated in our response to consumers complaint on 10/30/2023, that the consumer has been added to our internal network partners Unsubscribe/DNC list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all phone calls and all electronic contacts to subside. Furthermore, In our previous response we advised the consumer we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved your issue in this matter.

• Initial Complaint

  Date:10/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted information to this site to get car insurance quotes and got 8 phone calls from different companies in a matter of minutes so they obviously sold all my data. Also, their "unsubscribe" link in their emails does not work. this is clearly a scam

  

  Business Response

  Date: 10/26/2023

  Quotewizard by LendingTree, LLC (hereinafter LendingTree) has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information.  LendingTree investigated the matter in the BBB consumer complaint, and our records indicate an insurance inquiry was requested by the consumer on 10/24/2023, and consumer completed several forms online to be contacted. The inquiry was through a ****** search that led the consumer to **************************************************, which is owned by QuoteWizard, a subsidiary of LendingTree.
  When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  QuoteWizard apologizes for any inconvenience, and we sincerely hope this information has resolved your issue in this matter. 

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this business multiple times via phone and through email to stop receiving calls from them, but they continue to contact me multiple times a day. Additionally their email service for having your contact information removed form their system does not work and rejects your emails. I want to be removed form this call list as soon as possible.

  

  Business Response

  Date: 10/02/2023

  Quotewizard by *********** has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. LendingTree has seen an increase in online and phone scams using the LendingTree name illegally. In these scams, the LendingTree name is used as a front to request either money or personal information. Often these scams make promises of credit in exchange for Advance fees, Upfront fees, or Insurance payments. The consumer can protect themselves by learning more about preventing identity theft (****************************************************************) and/or about how to protect yourself from mortgage scams (*********************************************************).
  We sincerely hope this information has resolved your issue in this matter.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been looking at quotes on quotewizard with trust that my personal data would be safe, now I get a call every 5 minutes from auto insurance companies. I am being harassed due to this site and would like this to be resolved.

  

  Business Response

  Date: 10/02/2023

  Quotewizard by *********** has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information.
  When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ********** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";">By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  The QuoteWizard team on 09/28/2023 added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  We sincerely hope this information has resolved your issue in this matter.

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QuoteWizard.com is collecting and selling personal information by pretending to offer comparison insurance quotes. They are using their BBB rating to help accomplish this scam.

  

  Business Response

  Date: 09/22/2023

     Quotewizard by *********** has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused.QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request or sell personal information.
  LendingTree conducts due diligences on our network partners to ensure they are legitimate company. Without knowing the company, the consumer is indicating we are unable to provide any additional information.  In addition, LendingTree has seen an increase in online and phone scams using the LendingTree name illegally. In these scams, the LendingTree name is used as a front to request either money or personal information. Often these scams make promises of credit in exchange for Advance fees, Upfront fees, or Insurance payments. The consumer can protect themselves by learning more about preventing identity theft (****************************************************************)and/or about how to protect yourself from mortgage scams (*********************************************************).
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. If they consumer believes they have been a victim of fraud, the consumer should cease all contact with the impersonator immediately.
  We sincerely hope this information has resolved your issue in this matter.
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed nonstop via text and phone calls by more than 40 different phone numbers. The texts are addressed to a ****** for health insurance and a *** for debt management. One of the voicemails said they were responding to my QuoteWizard request. THERE IS NO *** OR ****** AT THIS PHONE NUMBER. I DID NOT REQUEST ANY HEALTH INSURANCE OR DEBT MANAGEMENT INFORMATION FROM QUOTEWIZARD. I have never heard of QuoteWizard until these past two miserable days of being harassed incessantly, sometimes being called WITHIN THE SAME MINUTE from different numbers. I have contacted a lawyer to see what my legal options are. I refuse to give you any further personal information other than my phone number because clearly youre selling my information. Attached is just one sample of how frequently Im being harassed. CEASE ALL COMMUNICATIONS IMMEDIATELY OR THE NEXT TIME YOU HEAR FROM ME, IT WILL BE THROUGH LEGAL ACTION. THIS NUMBER HAS BEEN ON THE DO NOT CALL REGISTRY SINCE ****.

  Customer Answer

  Date: 09/20/2023

  Please let QuoteWizard know I am continuing to work with the lawyers to collect evidence from the now more than 80 phone numbers that have harassed me via text and phone calls over the past 4 days. I WANT QUOTEWIZARD TO REMOVE ALL MY CONTACT INFORMATION FROM EVERY SINGLE DATABASE THEY HAVE ON FILE AND MAKE SURE ALL THEIR THIRD PARTIES DO THE SAME. I NEVER CONSENTED TO GIVING THEM ANY OF MY PERSONAL INFORMATION, EVER.

  

  Business Response

  Date: 09/25/2023

  Quotewizard by *********** has investigated the matter addressed in the consumers complaint.We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information.
  LendingTree investigated the matter and our records indicated on 09/17/2023, the telephone number the consumer provided in their BBB complaint was entered on the LendingTree website for inquiries regarding insurance quotes.
   When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************* clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  LendingTree has seen an increase in online and phone scams using the LendingTree name illegally. In these scams, the LendingTree name is used as a front to request either money or personal information. Often these scams make promises of credit in exchange for Advance fees, Upfront fees, or Insurance payments. The consumer can protect themselves by learning more about preventing identity theft (****************************************************************) and/or about how to protect yourself from mortgage scams (*********************************************************).
  We sincerely hope this information has resolved your issue in this matter. 

  Customer Answer

  Date: 09/26/2023

  I DID NOT give any personal information to Lending Tree or QuoteWizard. I NEVER gave any personal information to either of these organizations for any reason.

  I AM STILL RECEIVING DAILY TEXTS AND CALLS AND AM BEING HARASSED NONSTOP. I now have had MORE THAN ***************************************

  QuoteWizard and Lending Tree better REMOVE MY NUMBER FROM ALL THEIR DATABASES. I don't care if they claim they need to keep my information for legal reasons. I DID NOT CONSENT to giving my number to either of them, therefore THEY HAVE NO LEGAL RIGHT TO RETAIN MY INFORMATION.

  REMOVE ALL MY INFORMATION ASAP OR YOU WILL HAVE LEGAL ACTION TAKEN AGAINST YOU. YOU ARE RETAINING EVIDENCE OF YOUR OWN VIOLATION OF THE TCPA.
  

  
  

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20620345
  
  I am rejecting this response because:

  I never gave any of my personal info to Lending Tree or QuoteWizard. The most obvious proof that they never received my personal information is they do not have my real name, just my phone number. They know nothing about me and are texting/calling a ******* and "***," neither of whom are me. QuoteWizard and Lending Tree DO NOT have a legal right to retain and sell my personal information to anyone.

  I DEMAND LENDINGTREE AND QUOTEWIZARD REMOVE ALL INFORMATION THEY HAVE ON ME, INCLUDING MY PHONE NUMBER, FROM THEIR DATABASES IMMEDIATELY. THEY ARE RETAINING INFORMATION THEY COLLECTED WITHOUT MY CONSENT. You never obtained my information legally, therefore you do not have a right to keep it. Keeping it is only keeping proof of your continued violation of the TCPA.

  Your no-contact efforts have also failed you because I am still being harassed daily from your scam artists. From 9/16/23 to today, 9/26/23, I have been called and texted by more than 100 different phone numbers from multiple area codes and short codes. Most of these people are aware of their behavior as they send messages along the lines of "I'm sure you've received many calls and texts by now..." which feels like extortion-level harassment.

  Your websites provide NOTHING OF VALUE TO ANY HUMAN BEING. You exist just to cash in on legalized harassment. I'll be filing a complaint with the *** next. May the government shut you down.
  
  Sincerely,
  
  A W

  

  Business Response

  Date: 10/09/2023

  QuoteWizard has conducted additional research on the matter addressed on the consumers complaint. As previously stated, our records indicated an insurance inquiry was requested on 09/17/2023. The inquiry was through a ****** search that led the consumer to  **************************************************, which is owned by QuoteWizard, a subsidiary of LendingTree, LLC. That is why some of the calls/texted received from our network partners stated they are responding to a QuoteWizard request. See Contact Us at bottom of the website for additional reference.
  As previously stated, by completing the insurance inquiry form,the consumer gave consent for QuoteWizard to share the contact information entered with our network partners for the purpose of providing the consumer with information about the product and services they inquired on. Even if the phone number was previously registered on the Do Not Call list, the consent voids it.
  Our records indicate the phone number is the only item that matches our record with the information provided on the BBB complaint. We cannot validate if the contact information in our system is the personal information for A W as they indicated they will not provide any additional information.We cannot provide any contact information to the consumer to verify what we have in our system is their personal information as it would be a privacy violation. However, a subpoena can be submitted to ************************ from law enforcement or from a prosecutor/lawyer requesting additional confidential information.
  As previously stated, QuoteWizard cannot remove any consumer information from our database due to state and federal record retention laws. The phone number has been added to our internal Do-Not-Call list and confirmed with our referral agents they have ceased all communications to the phone number as of 9/21/2023. In additional, it is unclear if all the calls/text received were truly from the QuoteWizard request on 9/17/2023. With the incase in scam/fraud, its a possibility QuoteWizard/LendingTree name could have used illegally and/or the phone number could have been used to completed other insurance request forms owned by other companies to cause the additional calls.QuoteWizard hopes the additional information is beneficial and apologies for any inconvenience we may have caused.   

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/13/2023, I provided some personal information to QuoteWizard.com via a phone call from ************ while submitting my details on their website. I was expecting they would recommend insurance providers who were a good fit to my needs. I was placed on a conference call (unbeknownst to me that they were still on the call) where all the information I provided to ***** (and also *****), who stated she was from AllState working on behalf of an Insurance Agent, who would contact me back. She asked weird questions like how long it's been since my roof was replaced. I've yet to receive a call from an AllState Agent. Also, they've seem to have given or sold my information to numerous agents, some of whom seem to be very shady. I have been swamped with spam calls, text messages and emails. Several or all of the contacts have been from bogus numbers or email addresses, so I cannot even block them. I am asking QuoteWizard.com to do the following: (1) immediately stop providing my information to anyone else, (2) instruct all agents already provided my information to not contact me, and (3) delete my personal information from all their databases immediately.

  

  Business Response

  Date: 09/22/2023

   Quotewizard by *********** has investigated the matter addressed in the consumers complaint.We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information. When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information:
  By clicking Get My Health Quotes I provide my electronic signature and express written consent to telemarketing calls, text, messages, emails, and postal mail from this Website. Our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking to calls and text messages information from me, using an Automatic Telephone Dialing system or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing and property, goods, or services and that *** revoke my consent at any time. Additionally, by clicking Get My Health Quotes. I acknowledge that I have read, understand, and agree to this Web Sites privacy and Terms of use.I am directing this Web Site to share my information to the providers in our network for the purpose of providing me with information their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. If they consumer believes they have been a victim of fraud, the consumer should cease all contact with the impersonator immediately.
  LendingTree has seen an increase in online and phone scams using the LendingTree name illegally. In these scams, the LendingTree name is used as a front to request either money or personal information. Often these scams make promises of credit in exchange for Advance fees, Upfront fees, or Insurance payments. The consumer can protect themselves by learning more about preventing identity theft (****************************************************************) and/or about how to protect yourself from mortgage scams (*********************************************************).
  We sincerely hope this information has resolved your concerns in this matter. 

• Initial Complaint

  Date:09/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After asking for them to remove my number, I received a series of harassing phone calls. I was told by one caller that "we have your address and income and we will publish it online"

  

  Business Response

  Date: 09/12/2023

  LT Response
  Quotewizard by *********** has investigated the matter addressed in the consumers complaint. We apologize for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. Quotewizard does not provide insurance quotes and does not contact consumers for this purpose. QuoteWizard by LendingTree will never request personal information. At no point in our process is a consumer asked to provide the information that is addressed in the complaint. When a consumer provides their information on the QuoteWizard by LendingTree website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My *** ************ By clicking "Get My XXXX Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My *** Quotes," I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  

  This appears to be a potential LendingTree impersonation fraud. The consumer should cease all contact with the impersonator immediately. We recommend the consumer contact their local authorities to notify them if they have been a victim of fraud and need further assistance on how to handle the current situation. In addition, the consumer should alert the credit bureaus of any potential suspicious activities on their credit report.
  

  We sincerely hope this information has resolved your concerns in this matter.?