Complaints

This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  QuoteWizard.com LLC

  157 Yesler Way Ste 400 Seattle, WA 98104-3431

  
• 

  QuoteWizard.com LLC

  1444 Wazee St Ste 350 Denver, CO 80202-1386

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching online for some information on healthcare plans on 5/30/24 and used Quote Wizard to compare insurance plans. I expected a call, but instead, I have had non-stop calls every 2 minutes. Anytime I answer and ask nicely to be taken off their call list I either get hung up on or the person becomes rude and tells me to F--k off. I have been harassed for 5 days straight with relentless calls from extremely rude and unprofessional employees. All I want is to be taken off this call list.

  

  Business Response

  Date: 06/05/2024

  QuoteWizard added the consumers information to its Do Not Contact list and notified our referral agent(s) to cease all contact to the consumer immediately. Do Not Call list will take ***** hours to process and 7-10 business days for all emails to subside. 

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was searching online for some information on healthcare plans on 5/21/24 and I made the mistake of clicking on this companys ad which led me down a path of being harassed. I was not looking for a quote. On the first call I received, I told the companys sales person I made a mistake and I wasnt looking for a quote. They continued to call me 5 more times in the next 10 minutes. I answered again and asked specifically to be put on the do-not-call list. I hoped it was done at that point, but they called me 5 more times within a ten minute range the next morning on 5/22/24. I asked to speak to the manager, who then identified himself as ******. He shushed me multiple times, insulted me and my wife, before telling me to go f*** myself and hanging up on me. ************ is not a sales organization, nor do they care about providing a service to people. They are a professional harassment company and if you wish to harass your worst enemy, just put their name and phone number onto this companys website and they will be sure to call them nonstop making their life a living h*** ************ should be shut down and if I receive one more call from them, I will be filing a lawsuit for harassment.

  

  Business Response

  Date: 05/23/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 05/21/2024, the consumer inquired about a Health quote through ****** lead.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard.com, LLC, has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  Our team will further investigate all calls that were made to the consumer by our network partners and reach out to the consumer. Rest assured QuoteWizard.com has no tolerance for rudeness and lack of professionalism. Once again, we sincerely apologize for any inconvenience our services have caused.

  Customer Answer

  Date: 05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After submitting a quote request on this business website, I have received over 50 fraudulent spam calls in the last three hours. Clearly my phone number was disbursed.

  

  Business Response

  Date: 05/23/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 05/21/2024, the consumer received a Health Lead from our network marketing partner.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health  Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard.com, LLC, has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  In addition, as a courtesy, the QuoteWizard.com team, LLC, will reach out to consumer to assure the unsolicited contacts stop.
  We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under no circumstances should you share your information with this company. If you're like me and just exploring options, you certainly don't want to be bombarded with incessant phone calls day and night. Despite their clever disclaimer about contacting you, it's unacceptable to receive more than 120 calls in just 12 hours! This is incredibly taxing, especially since I primarily work from my phone. It's impossible to distinguish whether these calls are work-related or from shady telemarketers pushing questionable insurance schemes. This level of business conduct is beyond belief keep your information guarded; I wouldn't even wish this on my worst enemy.REFER TO CALL LOG BELOW- THIS IS FROM 6:30PM 05/07/2024-11:52AM 05/08/2024 (ERROR-NOT ENOUGH SPACE TO EVEN UPLOAD ENTIRETY!)

  

  Business Response

  Date: 05/10/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated we received a lead on 05/07/2024 that the consumer completed a health quote insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My health Quotes.
  By clicking "Get My health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  

  Additionally, by clicking "Get My health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  

  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  

  QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately. This request will take ***** hours to be completed.However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard.

  QuoteWizard has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. QuoteWizard cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.

  We sincerely hope this information has resolved your concerns in this matter.?

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21683909
  
  I am rejecting this response because:  I appreciate the effort taken to address my concerns, but unfortunately, I must reject their response for the following reasons:
  
  Firstly, QuoteWizard's assertion that I consented to receiving telemarketing calls, text messages, emails, and postal mail is inaccurate. While I may have electronically signed a form, it's inconceivable that I would have agreed to receiving an exorbitant number of calls480 in less than 72 hours (See attachment; I just downloaded this spam protection following this intrusive business practice; 426 blocked (app detects high reported threat) + 54 flagged (app detects medium reported threat) [all of which I never experienced prior to my unfortunate interaction with QuoteWizard] based on that consent. No reasonable person would expect or tolerate such a relentless barrage of communications.
  
  Their attempt to shift responsibility by mentioning their disclaimer and consent disclosure is misleading. These terms are often buried in fine print, and the sheer volume of calls I've received indicates a severe lack of control over the handling of consumer information. Furthermore, their suggestion that I should ask each caller to add me to their Do-Not-Call list is impractical and unrealistic.
  
  I urge the BBB to consider the magnitude of this issue. QuoteWizard's actions have not only caused significant inconvenience but have also raised serious doubts about their data handling practices and respect for consumer privacy. I stand firm in my rejection of their response and request further investigation into this matter.
  
  Thank you for your attention to this important issue.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/20/2024

  As indicated in our response to consumer's complaint on May 10th, 2024:

  Our records indicated we received a lead on 05/07/2024 that the consumer completed a health quote insurance inquiry form through one of ************ marketing network partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My health Quotes.
  By clicking "Get My health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately. This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. QuoteWizard has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. QuoteWizard cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer. 

  We stand by our response and have nothing further to add.

   

   

• Initial Complaint

  Date:04/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/19/24 to present Receiving multiple spam calls from QuoteWizard and whatever affiliates they're using to try to reach me. I've blocked all the numbers but I'm still getting 20 calls a day. I've asked to be put on the Do Not Call list. Nothing. Help~

  

  Business Response

  Date: 04/24/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 04/19/2024, we received a lead from the consumer for a health quote. When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21613637
  
  I am rejecting this response because: I am still receiving a massive number of phone calls from the company's "affiliates" in spite of my best efforts to opt out. See the 415 numbers on the attached screenshot. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/09/2024

  As indicated in our response to consumers complaint on 04/23/2024, the QuoteWizard.com, LLC, team added the consumer to its Do No Call List (DNC), and we notified our network agents to cease contact. In addition, after receipt of consumers rejection to our response, we emailed our network agents, again, to escalate and cease all contacts with the consumer. If the consumer continues to receive calls, its possible the consumer submitted their phone number through other organizations not connected with QuoteWizard.com, LLC. The consumer should advise these organizations to add his contact information to their DNC list as the calls come in.
  QuoteWizard.com, LLC, is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  We stand by our response and have nothing further to add. 

  Customer Answer

  Date: 05/11/2024

   
  Complaint: 21613637
  
  I am rejecting this response because:  QuoteWizard should be more transparent about their business practices. On their home page they advertised "60 Million+ Quotes Generated," then when you choose your category (in my case, "Health") they immediately transfer you into the data collection stream. When I provided my personal information, my expectation was to receive online comparison quotes of leading health insurers (whose logos they display on the home page) that I could compare on my own. Instead, after clicking on the "Submit" button, I was immediately inundated with dozens of mostly robo-call phone calls, which, weeks later, I'm still trying to fend off. Maybe there was some small print text somewhere along the data collection stream that said this would be the result, but if there was, it certainly wasn't obvious. Net-net, this company makes money by distributing your personal information to vultures. Do not provide them with anything. The ****** I learned was: Be very careful giving your info to ANYONE, even so-called reputable companies who claim they are trying to provide a valuable service to consumers. Blah. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote through this company thinking it was Aetna, due to the completely predatory nature of their placements and url. I since have been contacted no less than 45 times by them or whatever telemarketers they are. I have told every single person Ive spoken to, to remove me from their contact list as they no longer have consent to my personal information and I am still getting barraged. They lied and said they are paying for permission to contact me through healthcare.gov, but I even called them to see how thats possible because Im not in there and they of course said thats not the case and this company is a scam.I never want to be contacted by these predators and telemarketers again as I have explicitly taken away my consent and they are not abiding. I have even blocked numbers and of course they keep calling with different ones.

  

  Business Response

  Date: 04/24/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 04/19/2024, we received a lead from the consumer for a health quote, the lead came through from one of our marketing partners.
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number),email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  

  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.?

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18 I entered I was inquiring about insurance quotes online did not wanted to receive calls nor I needed coverage soon I was just inquiring for the future meaning within a year. They have been harassing me calling me 60 times per day I need this to stop they call at all times

  

  Business Response

  Date: 04/23/2024

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  Our records indicated on 04/18/2024, we received a lead from the consumer for a health quote. The lead came through one of our marketing partners, SmartFinancial.  
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
  Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.?  

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving phone calls and texts from a health insurance network for a person named ******. I am not ******, and I keep getting these calls. Someone must have provided my phone number. I called QuoteWizard was told they would put my number on a DNC list and I still keep getting calls from lenders. I have had to block nearly 100 numbers in just 8 hours. This is ridiculous and borderline harassment.

  

  Business Response

  Date: 04/17/2024

  The QuoteWizard.com, LLC team investigated the matter and our records indicated on 04/15/2024, via ****** lead, the consumer searched QuoteWizard.com, LLC for a health quote.
   QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  
  We sincerely hope this information has resolved your issue in this matter. 

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21580381
  
  I am rejecting this response because:

   

  I am still receiving dozens of calls every day for a man named ****** from ****. That is not me and my number is being used on his behalf. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/30/2024

  Weeks later I am still receiving dozens of calls per day from someone with the name ******. I was told this would stop and it has not! 

  

  Business Response

  Date: 05/03/2024

  QuoteWizard.com, LLC, is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, contact consumers for this purpose - we do not telephone,email, or contact the consumer by any means.
  Our records indicated on 04/15/2024, the consumers phone number came through a ****** Lead, under the name ******, for a health quote, matching the consumers phone number *************) as provided in the BBB complaint. However, the home address, and email provided by a ****** do not match consumers (***********************) information provided in the BBB complaint.
   It appears that the consumers phone number was entered by mistake. We recommend if the consumers information was submitted anywhere else, the consumer can contact those organizations and request for the calls to cease and advise them of the situation. In addition,the consumer can inform the callers to add their phone number to the organization (s) Do Not Contact List, as consumer receives the calls.
  As requested by the consumer, and as indicated in our previous response, dated 04/17/2024:
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your issue in this matter.
  We stand by our response and have nothing further to add. 

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for health insurance and inputted my info to receive quote. The calls and texts I have received over 2 days has been so excessive I had to turn my phone off. I was provided their website ******************* but this did not provide a solution. Please stop the calls and texts immediately. I am not interested in any health insurannce products.*****************

  

  Business Response

  Date: 04/15/2024

  QuoteWizard.Com, LLC has investigated the matter addressed in the complaint. However, with the information provided to us in the BBB complaint, there is no record of the consumer in our database; with the phone number, email, or the first and last name of the consumer. Unless you are able to provide us the name of the consumer, we are not able to further investigate. In addition, QuoteWizard.com, has added the consumer to our Unsubscribe and DNC List (Do Not Call).
  We sincerely hope this information has resolved the consumers concerns in this matter.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife placed my phone number onto the online site for "quote wizard" and I, within minutes, have received over 20 phone calls from telemarketers. I have told a few to add me to the don't call list and sent an email to their "*****************************" expressly stating that i revoke any request for contact yet am still receiving the calls as I type this.

  

  Business Response

  Date: 04/12/2024

  QuoteWizard.com, LLC has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. 
  If the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be fine if followed through. 7 to 10 business days for emails to cease is insane - but I suppose that's the best I can hope for from a company like theirs.
  
  *************************