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Find a Location

Nicks Handmade Boots has 1 locations, listed below.

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    Business ProfileforNicks Handmade Boots

    Boots

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers handmade leather boots for loggers, firefighters, linemen, mechanics, blacksmiths, hardworking professionals and casual wear. 

     

     

     

    Products & Services

    Shoes - Custom Made

    Business Details

    Location of This Business
    6510 E Sprague Ave, Spokane Valley, WA 99212
    BBB File Opened:
    10/1/1986
    Years in Business:
    60
    Business Started:
    1/1/1964
    Business Started Locally:
    1/1/1964
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Nicks Boots
    • Nicks Custom Boots
    Business Management
    • Mr. Steve Mowe, President
    • Mr. Grant Pemberton, General Manager
    Contact Information

    Principal

    • Mr. Steve Mowe, President
    • Mr. Grant Pemberton, General Manager

    Customer Contact

    • Mr. Steve Mowe, President
    • Mr. Grant Pemberton, General Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased boots August 31st and was charged immediately then shipped boots march 6th delivered March 10th as per the website they take an extended timeframe to build but the charged me on day one. after 1 month of light use I contact the company as the boots are already having issues, that even the company admits is a known problem and said "but unfortunately the glue doesn't always stay bonded as it should." Basically a 600 dollar pair of boots I have to re-glue back together every month. They have scammed me because they charge on day 1 of order so that when they show up 9 months later they can not have a credit card dispute filed. This is absolutely a scam and they do not stand behind there product they even have a video of all the "problems" they deem acceptable for the boots after 1 2 or 3 months of wear. I'm 30 and had plenty of boots separation at the seams after a month of very light use is not acceptable. The fact they charged me 600 plus bucks for these and now say it's normal is not acceptable at all. They admit that the shoes are falling apart and need to be glued. I am not accepting this as I was not shipped a bottle of glue with the boots nor was I told this is normal before purchase or I would have never bought them.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pu P

    1 star

    04/18/2024

    Their customer service is so awful.Their customer service is so awful and they have no enough info to share with their customers for customized boots.I want to order boots and their website has only customization option to order them. This is ok but whatever options I select I don't see that reflects to pictures on their website because it doesn't have that feature. They want me to order customized item without seeing how it will look at $500 price points with considering their ordinary return policy. That doesn't make sense to me. Irony is, I sent them email and requesting pictures and they point me to check out their ******* channel with thousands video in it and IG page to find it out on my own. That's something very ridiculous to me. In the Email they clearly mentioned that ask us anything except Picture of items you need.All this happened while chasing them for their response for a week.

    Local BBB

    BBB Great West + Pacific

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