Business ProfileforAlhamadani Auto Sales LLC

On February 29th, 2024, I purchased a ******* Sonata 2016, VIN:***************** from Alhamadani Auto Sales at ******************************************************. The price of the vehicle was 7700 USD and with tax and everything it comes to a total of ******** USD. I had a discussion with the dealership owner *********************** and we reached an agreement that I could put a down payment of 6000USD and the rest would be in-house financing with a monthly payment of ******USD At the time of purchase, I was assured that the vehicle was in excellent condition and had undergone a thorough inspection. I was also informed that the engine is in perfect condition as it has only ****** Mileage. Unfortunately, on the same day of purchase, the car exhibited a severe engine problem. I had multiple breakdowns in the middle of the highway. I immediately contacted the dealership and returned the car for inspection and repair the following day March 1st, 2024. To my dismay, the dealership informed me that the car indeed had an engine problem that would require extensive repairs and engine replacement. They offered to change the engine with no expectation of when the car would be ready no timeline, nothing. I made suggestions to the dealership to change the vehicle within the same price range or return the 6000 USD down payment that I made. The dealership refused and they are very uncooperative and dismissive of my concerns and request I believed that the dealership knowingly sold me a faulty car, which is not only a violation of my rights as a consumer but also a breach of their duty to provide a vehicle in proper working condition. This incident has caused me significant inconvenience, financial loss, and undue stress. I believe that this situation is highly unfair and unacceptable. As a consumer, I have the right to expect a vehicle in proper working condition, especially when purchasing it from a reputable dealership. The dealership's refusal to address the issue and provide a suitable resolution not only violates basic consumer rights but also reflects a lack of responsibility and accountability on their part.I kindly request the ********** of ********* to investigate this matter thoroughly and take appropriate action against the dealership. I believe it is crucial to hold them accountable for their actions and ensure that they do not continue to exploit unsuspecting customers.Furthermore, l urge your to take necessary measures to ensure that dealerships are held to high standards of customer service and are obligated to provide suitable resolutions when customers encounter problems with their purchases. This will not only protect consumers but also promote a fair and transparent automotive market.I am seeking your assistance and intervention to ensure that my rights as a consumer are protected and that appropriate action is taken against the dealership for their deceptive practices Enclosed with this letter, you will find the following supporting documents:1.Copy of the purchase agreement and invoice.2.Recipe of towing the vehicle back to the dealership (All copies are in one pdf file)I kindly request your office thoroughly investigate this matter and take appropriate action against the dealership. I also request that you keep me informed of the progress and outcome of your investigation.I trust that your will handle this complaint with utmost professionalism and ensure a fair resolution. I look forward to your prompt attention to this matter.Thank you for your understanding and assistance.Sincerely,Pa *********************