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          Business Profile

          Gunsmiths

          Aero Precision LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gunsmiths.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/26/2025

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I order a upper receiver for my ar-10 on 12-20-24 and while they have delivered every other item that I have ordered, they haven't made any progress with this item. I have reached out to them five times now trying to get this resolved. They have only responded once with a boiler plate email stating that they didn't know they would be busy during charismas which I have attached, after that I have not received any response to any further requests for information. I would just simply like the item that I have paid for.

            Customer response

            02/26/2025

            I recently placed a request for a refund and got a response from Aero that they would be refunding the cost of the undelivered item. Thank you all for looking into the complaint but it seems to have worked itself out at this time. 

          • Initial Complaint

            02/07/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Aero precision has been selling items as in stock and refuses to ship or communicate with customers. I have tried calling, sitting on chat for hours and hours and messaging, emailing, support tickets, ******** messages etc they refuse to help or ship! Its fraud!

          • Initial Complaint

            02/07/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for components on 12/26/2024. A confirmation of the order and a copy of the payment via credit card was received from them the same day. As of now- February 7, 2025, have not been able to contact anyone by any means. 6 phone calls have been put on hold and then disconnected. **************** emails (6) over the course of a month have all responded with your request has been received and is being reviewed by our support staff . Finally multiple attempts at using the online chat have failed after I ?Disconnected?- which I didnt.

          • Initial Complaint

            02/06/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I made a purchase December 31st. All items purchased were listed as in stock. To date the only items I have received was the charging handle I ordered for a rifle. I have sent two messages with zero response. This was a ******* dollar purchase, I would like the items I ordered not just one of the cheapest items.

          • Initial Complaint

            02/06/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered multiple parts from Aero precision on January 3rd, after three weeks of my order still processing I started trying to reach customer service. After multiple phone calls, emails, waiting in the chat I got no were, never even got in touch with a representative. Finally had to take a day off work and waited 5 hours in the 24/7 chat I got in touch with some one. They canceled my order. Now it has been over a week and I still have not got a refund. Back at trying to get a hold of a representative again. So far I have wasted an additional 4 hours trying to talk with someone.

          • Initial Complaint

            02/06/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have reached out via email multiple times for a status on an in-stock item ordered 02 December with no response. This company has taken my money and failed to respond to requests for shipping status two months after ordering the product.

          • Initial Complaint

            02/06/2025

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Pay for goods online that should be processed in a timely manner credit card is immediately and a month passes, and you see nothing you cannot contact them by phone and in you try through the website they do not respond. This is the second time now I had to file a credit card dispute with them

          • Initial Complaint

            02/06/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I ordered 2 things on 12/16/24. I got half my order. The armorers wrench is still "processing". They have not responded to multiple emails. They used to have a love chat that kept dropping me with 160+ people waiting. They never answer their phone. I feel like it's lost in processing. I need them to ship this item. I understand they had a high volume of orders and they sent an email stating that. But I got half my order. I don't understand why it's taking so long for the other part. And with no communication i cannot get an answer.

          • Initial Complaint

            02/05/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order back on December 16 2024, part of the order was received however the second part has not. I have submitted multiple requests for an update through their website with zero response, I have spent HOURS waiting on hold on the phone to never have my call answered and I have spent HOURS in their online chat waiting to speak to someone only to get kicked out of the chat without any help. All I want is an update on my order or to have it canceled and refunded since we are now approaching 2 months.

          • Initial Complaint

            02/05/2025

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            My order was placed on 12/21/24 for the purchases of Solus Bolt Action to be shipped to my FFL. My credit card was charged the same day for $658.37. As of today, 2/5/25, my order still shows as processing. I have attempted to contact the company via Phone - No Answer and unable to leave message Online chat - keeps timing out Email - whereby i got one response saying I will get an email when it ******** has been over a month and no one has tried to contact me or had further response as to the status of my order. I just can't get a hold of anyone at the company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 29

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2320 Commerce St

          Tacoma, WA 98402-2919

          Visit Website
          (253) 272-8188

          Business hours

          Closed
          Business Hours
          8:00 AM - 4:00 PM
          8:00 AM - 4:00 PM
          8:00 AM - 4:00 PM
          8:00 AM - 4:00 PM
          8:00 AM - 4:00 PM
          Closed
          Closed

          Customer Complaints Summary

          227 total complaints in the last 3 years.

          211 complaints closed in the last 12 months.

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