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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Gunsmiths

Aero Precision LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gunsmiths.

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 277 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts from them on 02/04/25, and have never received them. They are already paid for. I call and Im hold for hours, I been on the chat line at number 60+, and when I get close it disconnects. They then send me a email saying I disconnected. I didnt. Ive send many emails and I only get a computer response. I would really like my parts, or my money. They shouldnt be able keep both.

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1-3-25. The order total was $284.73. I have not received my order yet. I have called the Aero Precision office, only to sit on hold for hours. I have tried using their online chat option, but have had no luck. The online chat feature will "disconnect" after a while. One time was four hours, another time was 1.5 hours. Research shows that this is typical of Aero. I have also sent multiple emails to Aero and have had no response. I have tried to dispute the transaction through my credit card company, but they cant do anything because its been more than 90 days. I would like to receive my order, get my money back, or at least get a response and a timeframe of which I should receive my order.

  • Initial Complaint

    Date:04/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had four months to ship my order. They are doing this to people everywhere its all over the internet. I cant even get in contact with customer service I was in line for hours online and they timed me out. They never sent part of the order. They never shipped the buffer tube

  • Initial Complaint

    Date:04/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a complete ****** on 11/28/24. To this date 04/19/25, we have not received anything besides an order number. No updates, no tracking number, no communication from customer service. I have tried countless times to contact customer service & have never been able to get through. I would be very happy to receive a shipping number, even at this point but without that I would like my order to be canceled & a refund to be issued. After this entire process so far I would never recommend this company (to anyone I like at least).

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not refund me after not completing an order from months prior. They keep sending me fake refund emails and I contact my bank and they never receive anything from them. Please investigate them

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #*********. I returned this order over three months ago, January 13, and I have yet to receive my refund. The return was sent via **** to their Tacoma address as stated on their website. I followed all instructions provided on the website, shipped the item to the correct address for ****, and ensured it was properly packaged. I have proof of delivery confirming the return was received. Despite multiple attempts to follow up over the past two months, I have not received any response. Aero Precision refuses to take accountability for losing my package when I have proof it was delivered to the correct address. I also reached out via Reddit and was informed that the issue had been escalated to their Director. At that time, I was told a response from their **** case would be expected within 13 days. That was two weeks ago, and I have not received any updates or resolution since.Their Director of Customer Experience, ******* ********, refuses to respond to any call or email. This ongoing delay and lack of communication are incredibly frustrating. Aero Precision has held my funds for the entire first quarter of the year, which is unacceptable.

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a M5 Complete Lower ******************** ***** Rifle Stock Receiver/Furniture Color: OD Green Anodized. APAR308287, January 5, 2025. I have remained online with the service for 10hrs on 4 occasions. I have spent considerable amounts of money with Aero Precision, but never again.

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a part end of March, within 12 hours of ordering I called to try to revise order before it shipped! 1st attempt I spent over 30 minutes on hold. Had to hang up to get back to my job! In the Next week I tried 6 phone calls probably 2.5 hours on hold, 4 of thier submission tickets with still none that are answered to date and 6 times on their requested method of communication the chat! I got disconnected 4x and ignored for hours the other 2x. All I was trying to do was revise my order or cancel it and could not for a week reach or talk to one person at this business! They then shipped my item even though I repeatedly asked them through non answered communication not to. I sent it right back to them and am waiting for my refund which I am certain I will never see! This is the most awful, disgusting and frustrating company I have ever dealt with in my life! I have never seen a company that simply ignores their customers. Horrible

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on March 8th and have tried contacting customer support multiple times via email and phone and have not reached anyone or received any communication back.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on January 4th 2025 4 different items received the 3 out of 4 products about 2 months later but still no word on the last shipment I provided a tracking number. Also it is impossible to talk to anyone from the company I have tried multiple times but no answer. All I would like is my product to be shipped to me

Aero Precision LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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