Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sound Physicians has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sound Physicians

  1498 Pacific Ave Ste 500 Tacoma, WA 98402

• 

  Sounds Physicians of Florida

  PO Box 120153 Grand Rapids, MI 49528-0103

• 

  Sound Physicians

  PO Box 120153 Grand Rapids, MI 49528-0103

• 

  Sound Physicians

  1123 Pacific Ave Tacoma, WA 98402-4303

• 

  Sound Physicians

  5410 Maryland Way, Suite 300 Brentwood, TN 37027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, I started receiving notifications of an unpaid bill to this company. I did notice they had incorrect insurance information for me on their site, I updated it several times for the company to reprocess. July 25, 2024, my former insurance sent me a letter stating that said company has never presented this claim to be paid, thus explaining why I've never received ANY type of EOB regarding the charges that Sound Physicans claims. Furthermore, I was shocked to find that the company only notified me on July 18, 2024 about these charges which are based on surgery care I had received on May 13 and 14, 2023. Even after sending the last email to company including the letter from my former insurance regarding the matter on August 20, 2024, I paid the $1500 claimed charge under the threat of being sent to collections. The last email received from said company was dated Sept 16, 2024. They state it is taking longer than originally anticipated to assist in my request. They gave a case tracking number of ID ********. After searching this companies history, I do see I'm not alone in this lack of communication and properly billing insurance in a timely manner.

  Business Response

  Date: 05/02/2025

  I apologize for the frustration the lack of communication has caused you. I reviewed your account, requested an expedited refund to be sent to you, and then your account be adjusted off.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection on my credit report from a place called south sound inpatient physicians ****** dollars from October 1 2023. I've never been there,and have called around to different **** and treatment places I've been to that may have contracted them and no one seems to know who they are.

  Business Response

  Date: 04/06/2025

  After investigation on your account, it appears we treated you in 2021 at ***************************. We sent multiple letters, text messages, and calls to inform you of the amount owed prior to sending the account to collections in 2022. I apologize for the frustration, please reach out to us at ************ for additional information. 

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed additional $102.23 17 months after my insurance paid my bill.

  Business Response

  Date: 04/10/2025

  we apologize for the frustration this has caused you. We have adjusted off the balance on your account.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After an initial paper bill (1/25/25) for $1,014, this company would not explain why ******** had not covered the balance. Since then, repeated visits to the billing portal show a $0 balance, but they will not confirm the balance has been paid. A second paper bill (received 2/24/25) shows the $1,014 balance again, but a subsequent visit to the billing portal again shows a balance of $0.

  Business Response

  Date: 04/10/2025

  I apologize for the frustration this has caused you. The portal shows a zero balance because the charges were transferred to another billing service. I have had the charges recalled, and new claims billed to ********. The reason ******** did not cover the charge is due to the patient being on hospice. The new claims will indicate that information and should be covered with no out of pocket cost to you. 

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sound city physicians has been calling and trying to say I owe them 500 plus dollars. I went on my chart for the hospital to see if the bill was paid and it was paid in the amount of ***** plus dollars. I uploaded a screenshot of the bill. This place is definitely operating a shady business. How are you sending me a bill when the hospital has been paid in full? This is definitely a scam.

  Business Response

  Date: 04/10/2025

  I apologize for the confusion this bill has caused. The provider charge is for presurgical services and is billed separately from the facilities fees. I hope this answer clears up any confusion.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont understand what they charged me supposedly it wasnt covered under the insurance I havent gotten a hold of insurance yet the bill was over a million dollars and for some reason just this wasnt covered now its gone to collections even though I made a payment and **** continues to call thought maybe you could help sound physician set me up on a payment plan and I pd $77.50 on 12/30/24.

  Business Response

  Date: 04/14/2025

  We apologize for the inconvenience this has caused you. It appears your insurance covered some of the claims we sent and denied other claims, resulting in one of the dates of service to be sent to collections. Your account was closed with the agency, a letter was sent for your records indicating the account was closed. A refund request has been sent, the refund will be sent to you in a check. 

• Initial Complaint

  Date:01/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice of billing from; Sound Physicians Anesthesiology of CA PC-*********************************** dated December 18, 2024. The notice received states the insurance information provided was incorrect or missing information and it requested I log in online to pay a bill. I have private insurance, and did not seek, receive or authorize any medical attention or services outside of my private insurance carrier. I notified my insurance carrier whom was not made aware or received an inquiry from this company. Im not sure how this company obtained my personal health information and address to send me this notice. I made several attempts to contact Sound Physicians Anesthesiology of CA at the phone number provided, ************ to request additional information with no success. It only states via an automated system that I owe $2030.50 with no date of service or type of services provided. Apparently this notice is fraudulent and or mistaken identity. Im requesting Sound Physicians Anesthesiology of CA remove me from their records and not pursue any further action, including; but not limited to collections. Please provide me with notice of resolution. This is fraudulent. Thank you

  Business Response

  Date: 04/14/2025

  We appreciate your business and apologize for the inconvenience and frustration this has caused you. Your account has been adjusted off as of 2/10/2025 and no further action will be taken. 

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received medial care at the emergency room Sept 2024. The bills resulting from that visit were all paid in full through my insurance company, *****************. I have receipt from both my credit card and health insurance that I paid the bill that Sound Physicians is claiming unpaid. I have made multiple phone calls and have wrote to their chat box with the same answer. Theyll look into my account and send any remaining balance. Ive asked to get in contact with someone in upper management or to at least get a legitimate email so I can send proof of payment with no luck. I dont want to pay the same bill twice and cant seem to get ahold of anyone to send my document proof to.

  Business Response

  Date: 01/03/2025

  Hi Ms. ***************** sent you an email as well. I apologize for the burden this has caused. I am having the payment tracked and hope to have an answer to you by Monday. Again, my apologies for the obstacles you have faced while trying to get this resolved.

   

  April

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me about a recent emergency room visit they say I had but the company doesnt handle any hospitals near me. They ask for my insurance information.

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had noticed that a collection agency had put a $990 bill for Sound Physicians Intensivists of ******** on my credit report. I disputed it with the collection agency who took it off my credit report then turned around and sold the debt to another collection agency that put it back on my credit report. I tried to contact Sound Physicians Intensivists of ******** for records on 10/31. They were mailing billing history out to me. To date I have received nothing. I verified my address with them on the phone (which was correct already) and requested records to be resent. I have no idea where my original records went to and who is going to see them. Also, I do not believe this is my bill as I live in ************ and have never had health care in the state of ********. When I call Sound Physicians, I asked if Sound Physicians in ******** would bill someone in ************ and all she could keep saying is "ma'am, we do the billing. We only the do billing here." ************ that was noted on a document collections sent me was Bon Secours RMC which is in ********. I contacted Bon Secours and they have no record of me in their system. The collection agency is telling me they can't take it off because it's my bill and I am getting no help from Sound Physicians. I don't know how Sound Physicians is still operating when they do not bill things correctly. I have a screenshot of the chat on my phone that I can't upload on this computer, but can send that if needed, if I'm provided contact info where Bon Secours is saying they have no record of me in their system.