ComplaintsforSound Physicians
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Complaint Details
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Initial Complaint
03/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have no idea what this debt is on my credit. It's charging me $1,761 and I have no income. I have ********* I don't understand what this is.Business response
03/27/2024
I apologize for the frustration this has caused you. We reviewed your account, and it appears we had the wrong insurance number. Please allow 30 - 45 days for your credit score to reflect that this has been removed from collections.Customer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
03/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a letter in the mail addressed to my son (1 year old) and it is from Sound Physician Emergency Med of ******** and states he owes $795 because insurance denied payment of your claim. I tried calling and it prompted me to enter the account number but it says not found, so I tried the link (mydocbill.com/sndc) option on the mail and was left with a message stating I have the wrong birthday and that is impossible because I know his birthday. The website also stated it should be the birthday of the guarantor (person addressed on mail) and it was but he is a literal toddler so I am guessing that is why it refuses to let me in to find out what is going on. He has ******** and has never been billed outside of it for ANY emergency stay on oxygen. Whatever you all are doing is complete fraud considering the system is saying account number ****************** and his birthday doesnt exist.Business response
03/27/2024
I apologize for the frustration this has caused you and your family. I have updated your son's insurance information and new claims are being filed. Please disregard the statement you received.Customer response
03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I was admitted to the Labor and ******************* at ****************** in ******, ******* on 12/19/2020. Our insurance was billed for delivery, every lab/procedure etc., and our account was settled before we even left the hospital with our new baby. I have no idea how or why Sound Physicians has sent me to collections. I was not notified of any service they rendered nor was I admitted to the Emergency Room, as the bill claimed. I cannot access any information as to whom the provider might have been, nor does the hospital billing have any information either. I have been contacted by one collection company almost a year after service. I asked to run anything through insurance as they said this bill was before any claims. And it was almost a year and insurance wont touch it after that. On the date of service the insurance we had covered EVERYTHING delivery related, after our deductible/copay. Which again was settled before we left. So, trying to work out who Sound Physicians is, what this bill is and how to remedy things was a no go from the start. The initial collection company disputed the charge, I checked back OFTEN, so as to make sure this would not affect my credit. They never got back to me and kept saying it was being investigated. Three+ years and I have a new collection company calling. They have no reference as to what the bill is or who the provider is. No doctors office has ever contacted me. They say they will settle for half the original charge suspicious??Business response
03/27/2024
I apologize for the frustration this issue has caused you. We were able to review your medical records from the facility and it looks like we evaluated you in the emergency room prior to going to labor and delivery. I confirmed that we sent multiple statements, attempted to reach you via the phone, and sent a letter notifying you that we were sending your account to collections in 2021. We are mailing you an itemized bill that will show all the information I have provided.Customer response
03/27/2024
Complaint: 21468141
I am rejecting this response because:
The efforts that were made to bill me were not made clear. There was not an itemized bill EV** sent. I did receive a bill from the Emergency Room at ****************** back in 2020, that is correct. I did not put together that this bill had anything to do with Sound Physicians nor this claim for collections until recently. There was not any information as to what was being billed nor the providers information in that initial ** bill. I called the ** billing at ****************** immediately (close to the admit date). They could not find a bill nor anything insurance related when I called. I explained that there was no information on the bill except the date and an ** admittance. I asked if there was any way to try and run it through insurance, because Im as I previously said, our insurance covered EV**YTHING. They said there was nothing to run and it seemed odd. As this was quite a long time ago, my memory is foggy but I do recall getting phone calls from a company trying to charge me for medical bills. I refused to give them information because they could not furnish me with any details as to what the bill was for. All they would say was that it was for services on the date of my sons delivery but for the **. I kept asking them to tell me who was the bill from, and if it was legitimate that I would proceed to send it through my insurance. It felt so scammy. Im literally just recalling this as I have had so many scam calls through the years, I lumped them together. I am guessing that this was in reference to Sound Physicians?Why on earth can I not find a phone number or contact for Sound Physicians?? The one and only I have found is for a company in ******, **********. Which I have called and left messages for. And this is before the year limit was up on sending this bill through insurance. Why could I not contact the provider before this went to collections?? I do not get sent to collections EV**. I did my due diligence and cannot be held responsible for your poor business practice. I STILL have no idea who the provider was and I would have called them ages ago if anyone had furnished me the information. I have called the hospital to verify that nothing ever came through the emergency room three years ago and just last week. So, if youre going to bill separately and represent physicians, I suggest you are more transparent about billing. I have had four children and called every private physician to make sure our insurance was billed, because they sent me an itemized bill with all of their information.
Lastly, this was sent to collections previously with a company that I communicated with often. I was surprised and beside myself when they first contacted me. It was still within a year of service, so insurance could have been billed. I still had no idea who the provider was to go ahead and take care of it. The previous collection company disputed and sent it to a team to investigate. I called often to check up on things. They told me they needed more time. They would tell me it would be so many weeks-and I would call. I checked my credit like crazy. I kept in touch. They never contacted me. All of a sudden, you guys just go to a new collection company?? Still, no information has been given to me. I have to write the BBB for you to FINALLY respond that youll send an itemized bill. Now?! Now?? This could have been resolved ages ago. Your poor practices affect responsible people, that actually do pay their bills. In your response you still didnt give me any way to contact or resolve this in a more timely manner than snail mail. As I write this, I still have no idea what this bill is for. Pathetic.
Sincerely,
***********************Customer response
04/12/2024
This is the statement I received a few days ago. I was under the impression that there was no balance, and was quite elated to be done with this stress. I supplied it to the collection company in an email. They informed me that the balance is only adjusted to $0.00 because Sound Physicians did it before it was sent to collections. They stated that it is still in collections for $800.
??????There is no explanation of what I owe on the statement, what service was provided besides, ER visit, and no provider information. So, the only piece of information in this statement is the bill is for the *** Never did I enter the *** Never was I admitted to any part of the hospital than the labor and delivery department.
Because I followed the same protocol with my delivery of another child two years earlier, I can surmise that this bill is completely erroneous.Experience with both births: I visited my obstetrician at her office and was instructed to go to the labor and delivery department, at the SAME hospital. The hospital also knew I was coming because of all of the Covid protocols. I didnt go near the ***
Every bit of medical services we received on the statement was first met with a form and our insurance information included. All in the maternity/L&D department. Still, if I had received care from the *** why would information not be included in the statements?Let me ask again, why am I expected to pay a bill when I do not know what it is for? Who is the provider? Who wants my money? Sound Physicians represents them, yes. Who am I paying for an actual service that I benefited from?
Initial Complaint
03/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I went to a hospital in *********** on 9/12/21. I provided my medical insurance to the hospital notating the insurance was with BCBS Tennessee. I received the first statement from Sound Physicians Emergency Med of *************** for **** PLLC with statement date 11/12/23 for $814. Upon receiving the statement, I contacted Sound Physicians to advise that I did not see a claim ran through my insurance at the time. I also advised per the Summary of charges that they filed the claim incorrectly to BCBS of Mississippi instead of Tennessee on 10/11/2023.I was informed they would run the claim correctly with BCBS of TN. I was adamant that this was not my error and ask if the insurance did not pay, who would be responsible. I was advised since this was their error, i wouldn't be responsible which they filed the incorrect insurance. I received a statement from debt collector ****************** Services with a statement date of 01/03/23 that is a debt collector as of 12/22/2022, I owe $814. I contacted ****************** Services on 1/25/2023 and spoke with ****** who stated I requested to be billed as self pay. I advised I didn't request self pay because I provided my insurance. I advised I spoke with Sound Physicians advising they filed the insurance incorrectly and they are submitting the insurance to the correct state.On 04/14/23, ***** with Sound Physicians confirmed they billed BCBS MS instead of BCBS TN and she was sending a claim to BCBS TN and submitting a deletion of the debt collector on my credit report. ***** confirmed, I would not be responsible for the bill if it is outside of the insurance filling timeframe due to their error. This deletion was removed from credit report promptly.On 03/11/2024, another collection was added for $814 from Sound Physicians/****************** Services/**** PLLC.This company continues to place collections on my credit report for a resolved account.Business response
05/30/2024
We apologize for the inconvenience and frustration this error has caused you. Your account has been closed with the agency, the correct insurance was verified, and the billing team is reaching out to them to see what is required for the claims to be processed.
Please allow 30 - 45 days for the closure to be reflected on your credit report.
Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
03/14/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Continue to receive calls from this claiming that my wife owes money for services provided. Medical bills go through our ****************** We never heard of this company until they called.Business response
03/20/2024
Per our conversation with your wife's insurance the claims processed out of network resulting in a balance owed. As your wife and you were not made aware that the physician was not in-network with your insurance, we have adjusted off the remaining balance. You will no longer be receiving calls on this matter.Customer response
03/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
03/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon reconciling my savings account, I came upon this transaction from SOUNDINPATIENTPH. I have never done any business with this company and I do not authorize any ACH payments from my savings account ever. I feel that this was a fraudulent claim and since I do not have any way to contact this provide, I am hoping that the BBB can help.Sincerely,**************************Business response
03/11/2024
I apologize for the frustration this matter has caused you. I was able to locate an account for you where we provided anesthesia services on 9/18/2023. It appears you set up a payment plan in December for $50 a month until your $200 responsibility as met. The payment in March was the last payment for this service.Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My daughter was seen at the ******************************************** on 11/7/2020 for a fractured arm. I paid all bills received by 3/2023. On 6/5/2021, I received the a bill of $1196.00 with no real description of service and no signs of insurance adjustment. On 6/8/2021, I received documentation asking additional insurance information. I sent a copy of my insurance card. On June 29, 2021, I received a debt collection notice (dated June 21st) from CMRE requesting the debt be paid by June 31, 2021. I spent hours on the phone with BCBS, CMRE, Sound Physicians Emergency and the conclusion that it was not filed on my insurance and would be resubmitted and a new bill sent. I have since had to address this same amount for the 4th time and now it has shown up on my credit report again as bad debt affecting my financial health. In June 2023, I spoke on SPE and was told I had a $0 balance and a document was mailed to me showing this. I gave this to that debt collection - ********* and the bad debt was removed from my credit report. I thought the matter was taken care of at this point and have not had any correspondence since. I checked my credit report last week after my score dropped by over 100 points to find that once again I have $1196 of bad debt reported by SPE. When I call SPE each person (***** and ********) both originally say that I owe $0 to them. When I ask them to please get the debt removed from my credit report, they researched further to find this amount listed as bad debt. It was NEVER filed to my insurance until I called Friday 3/2/2024 to ask questions again. Now my insurance has denied the claim placed 3/2/2024 as they were an inactive provider at date of service. I want this amount removed from my credit report ASAP and some explanation/ detailed billing since the last correspondence mailed to me says I have a $0 balance. Online it is a $0 balance and by phone, it is a $0 balance. This seems very fraudulent at this point. I am considering legal action.Business response
03/11/2024
I apologize for the frustration this has caused you. Your account has been removed from the collection agency, the statement you attached shows the adjustment of the balance, which was the account write off that happens when an account is sent to collections. This causes the balance to reflect zero owed. You should be receiving a letter in the next ***************************************************************************************************************************** 30 - 45 days. Your account has been adjusted off so no balance is owed by you and we have mailed you a statement that reflects this information.Customer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer response
03/16/2024
I received the documentation in the mail from Sound Physicians Emergency last week showing where I have a $0 balance. Today, I get a notice on my credit report from a new collection agency who has reported the amount as derogatory- the amount that I do not owe. I have never even been billed for this amount since they asked for additional insurance information in 2021 (which I sent) yet Sound Physicians Emergency continues to send this $1196 to debt collectors.
I have attached the most recent $0 balance documentation sent on 3/1/2024
Please close this out once and for all and fix my credit report
Initial Complaint
02/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 8/18/2021 I received a collection notice from On **************** Services and the creditor was Sound Physicians Emergency Medicine of ******* for $814. I called the collection agency and told them I never heard of Sound Physicians and never received a bill from them for the *** 6/14/2021, however I did go to emergency at Canyon Vista in ************ and presented my insurance cards at the time of service. I gave my insurance info to the collection agent and a claim from Sound Physicians for $1,761.00 was submitted and processed by ******** and my supplemental insurance in September 2021. I received another collection letter from Wakefield on 12/11/2023 with the same creditor, Sound Physicians for $778.54. I called the agency and told them that the claim had been paid in September of 2021. I sent copies of the EOBs to the agency on 12/12/2023. On 2/21/2024 I received notice from my credit monitoring company that ********* reported the unpaid collection to my credit report. I called ********* to confirm that they received my documents which they did, and they stated that the claims filed by Sound Physicians were too late and I owe the money. Once again, I want to state that I have NEVER heard of or received an itemized statement for services rendered from Sound Physicians. This is unfair billing practice and now due to their lack of communication will have an impact on my credit score.Business response
03/03/2024
We apologize for the inconvenience this error has caused you. Your account has been removed from the collection agency and rebilled to your insurance.Customer response
03/03/2024
Complaint: 21365072
I am rejecting this response because:There is no mention of removing the collection from my credit report from Equifax. Also, I'm concerned regarding re-submitting a claim that is over 2 years old. I still want a complete billing statement with services provided and the doctor's name that treated me in emergency.
Sincerely,
*********************************Business response
03/06/2024
The removal of this account from the agency will be reflected on your credit report in 30 - 45 days. An itemized bill can be mailed to you at the address provided.Customer response
03/06/2024
Complaint: 21365072
I am rejecting this response because: the last response from Sound Physicians states an itemized statement Can be sent to address provided. I am requesting an itemized statement sent to me so I can contact ******** to check on status of claim.
Sincerely,
*********************************Business response
03/11/2024
An itemized bill was mailed to you on 3/8/24 to the address provided in the complaint.Customer response
03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In November 2019 I visited the ** Christus ********* Highland for blood pressure. My ******** card was issued to me in April 2019 and I have Bluecross of ** from teacher retirement. I received a bill for that date about 3 months ago saying I owed $1780. I called Sound Physicians and told them I shouldnt owe this because I have 2 insurances& that I would try to see if claim was filed properly. Now theyve turned it over to collections and reported it on my credit report which knocked it down from 815 to 745! I just got off the phone with ******** and they showed that they paid $3097.25 to Sound Physicians already. She is currently retrieving the purged claim and asked me to call her back in 7 to 10 days to request a hard copy. I think surprise billing in 2024 for a bill in 2019 is the appropriate definition!Business response
03/03/2024
We apologize for the inconvenience this issue has caused you. Upon review of your account, we did send claims to your ******** and *********** but they had denied for being billed in the incorrect order. We have recalled your account from collections and adjusted off the balance.Customer response
03/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer response
03/11/2024
Thank you for your help in contacting Sound Physicians. As to their reply to write off the $1700 bill and remove from credit report, can they give us a timeline for removing the debt from my credit report? Its still showing on my report. I do not know how long the process takes and I will continue to check my report until it no longer shows. If this process takes weeks or months, I understand. Just dont want them to delay their actions.Business response
03/14/2024
I have reviewed your account and we received notice on 3/5/24 that your account has been closed with the agency. Please allow ***** days from that date to see this reflected in your credit report.Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
DATES OF TRANSACTIONS: 04/10/2023 ($718.00) AND 04/11/2023 ($504.00). I HAVE BEEN TRYING FOR MONTHS TALKING TO SOUND PHYSICIANS TO GET THEM TO RECOGNIZE THAT THEY COMPLETED THEIR CLAIMS FOR SERVICES FORMS INCORRECTLY. NO MATTER HOW MUCH I TRIED THE MOST THEY WOULD DO WAS TO CONTINUE TO COMPLETE RE-SENDING THE SAME INCORRECTLY FILED CLAIM. I AM ON A PAYMENT PLAN FOR CHARGES THAT WILL BE COVERED IF THEY SUBMIT THE CLAIMS CORRECTLY. I SET UP A PAYMENT PLAN AND HAVE MADE 2 PAYMENTS TO AVOID THIS GOING TO COLLECTIONS. I HAVE ATTACHED THE *********** - DSS RESPONSE GIVEN TO ME.Business response
02/28/2024
I apologize for the frustration this has caused you. We have sent this information to the billing team, and new claims are being processed.
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Customer Complaints Summary
217 total complaints in the last 3 years.
93 complaints closed in the last 12 months.