Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Yakima Chrysler Dodge Jeep Ram has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforYakima Chrysler Dodge Jeep Ram

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Yakima Chrysler Dodge Jeep Ram has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2300 Goodman Rd, Union Gap, WA 98903-9815
      BBB File Opened:
      5/30/2014
      Years in Business:
      11
      Business Started:
      7/9/2013
      Business Incorporated:
      7/9/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/07/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      I bought a 2021 Dodge Ram **** pick up back in June 2023 from Yakima Dodge Ram Chrysler. When I bought the truck I was shown multiple warranties for my truck since it had low mileage and I explained that warranty was very necessary because of the amount of miles I would be running the truck. They proceeded to show me the warranties and I chose to buy an extended 3 year 100, 000 mile warranty sold on the truck as is from the dealership, and they never explained that the truck I chose was chipped and DEF Deleted by the previous owner when filling out the paperwork. After not even 1 month of driving it it had to go back into the shop and only then did i find out that the warranty did not cover my truck, therefore this dealership broke the contractual agreement, made by seller for the truck was sold as is and no where on our contract does it state anything about this truck not being valid under the extended warranty due to it being chipped. The seller was deceitful and when I confronted the General Manager he was disrespectful and rude, he did not care that I, as a client, was upset and felt deceived by his dealership.. I had no choice but to get my truck fixed with them since it was already in their shop, they charged me over ***** dollars to fix it and it still gave me the exact same problems after one week of bringing it back home. Now it has been a total of almost three weeks in their mechanic department and they still have not a real answer as to what is wrong with it and they have told me again that the warranty will not work or cover any of the bills. I have lost so much time and money with this truck, I was lied to and belittled by the manager of this dealership and I continue to not have my truck and cannot work due to this situation.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kyle E

      1 star

      12/09/2022

      I took My Jeep into this dealership and was quoted **** in parts with a maximum of **** in labor. They then doubled the labor cost and parts cost the next day. Their Engine replacement cost also doubled and they are overcharging for every part on the list. Other dealerships quoted me the parts at half the price they are trying to charge. I had three separate independent certified mechanics review their quote and all came to the same conclusion. ****** in service is terrible at communication as well as getting any information that is needed. His quote was typed up in an email with no pricing and I had to insist on a formal quote. I got the same email back with numbers next to his inline parts list. They are a Joke and I truly hope no one makes the same mistake as I did taking my vehicle here.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.