Complaints

This profile includes complaints for Banfield Pet Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Banfield Pet Hospital

  18101 SE 6th Way Vancouver, WA 98683-7509

• 

  Banfield Pet Hospital

  7501 SW Dartmouth St Tigard, OR 97223-8655

• 

  Banfield Pet Hospital

  14405 NE Fourth Plain Blvd # 124 Vancouver, WA 98682

• 

  Banfield Pet Hospital

  130 SE 192nd Ave Vancouver, WA 98683-9504

• 

  Banfield Pet Hospital

  7535 SW Barnes Rd STE 109 Portland, OR 97225-6269

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After adopting my cat at a PetSmart with a Banfield inside of it and taking him to multiple locations of theirs across the country for 16 years, I would not recommend this Corporate Owned Veterinarian by any means.They failed to properly advise me on my pets potential condition, next steps, and referral options. They went as far as implying that he is a 16-year-old cat who is not worth the expense of additional testing and follow-*** and insisted on medicating him without any diagnosis of his condition. We later discovered that Banfield does not offer the ultrasound test to diagnose that he had cancer and had no monetary incentive to refer us to a specialist.In the end, we had to go to an Emergency Veterinarian and pay a significant after-hours premium to properly diagnose his condition and treat him after he progressively deteriorated under their care.If Banfield would have properly advised us of our options to perform an accurate diagnosis, we could have dealt with the situation in a proactive manner and prevented him from suffering over several months while saving ourselves a lot of money.Banfield refuses to acknowledge their mistakes and assure us that they will prevent this from happening again, which reinforces my recommendation to not trust your loved ones with them.We recently adopted a new cat and decided it would be prudent to read the reviews of the veterinarian this time. Hence, we decided to take him to a private one that has a much better reputation and who offers the ultrasound test that they choose not to offer or recommend.If Banfield does not agree to voluntarily reimburse me in full for my damages resulting from their negligence and wilful misconduct by 1/31/22, I will be filing a small claims suit in Mecklenburg County, **, along with a formal complaint with the ******************************* and will continue to escalate this matter until it is resolved.

  Business Response

  Date: 01/05/2023

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns.
   While we appreciate every opportunity to review, discuss and address our clientsconcerns, the discussion of a patients care is best done directly with the client.  The local Hospital and Field Leaders have attempted to follow up however were unable to connect with **************   We can arrange a leader to reach out in addition to this email.
  Please let us know if client would like us to arrange a time for a call.

  Customer Answer

  Date: 01/08/2023

   
  Complaint: 18680804
  
  I am rejecting this response because:

  Please have a local leader contact me to resolve this. I have gone back and forth with the Manager and Director, and we do not appear to be getting anywhere with resolving the issue. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/19/2023

  As we have received receipt of a small claims case in this matter, we will no longer be able to respond through this platform. 

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when I was living in *********, *******,(2016-2018) I loved working with Banfield Vet there as the staff was a knowledgeable and did not have any issues caring for my cats. When I moved to *************, ******** I didn't have any issues for the first year, but after 2019, Banfield customer service declined. Their staff wasn't as knowledgeable and did not know much on how to care for my cats and dog. When they come for service, they would give me some treatment to provide to my pets and complained that they were too busy and could not do it and complained that my cats were being aggressive. I never had any issues before with previous Banfield staff. When my cats were nearly dying in Aug/Sept of 2021, I had to go ********************* Hospital since Banfield wasn't available and paid additional costs which should have been covered with insurance that I was paying Banfield. In October I stopped paying the monthly payment as I didn't want to renew the plan which was not being service correctly and not worth what I was paying for. I called several times, I wrote informing them of the bad service I was getting and trying to cancel to no avail. They continue to bill me and put it on my credit report for collections. This has affected my credit score. I don't understand. I will never use them again.

  Business Response

  Date: 01/06/2023

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns. 
  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18676867
  
  I am rejecting this response because: They should already have reached out to the local field for a response.  They are hoping, if I accept the response, it will be closed and the local may not follow up and that I would forget about it.  I just want the freaking credit record taken off my credit report as I truly do not owe them a dime for the cancellation for their horrible service provided. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for the past week to get in contact with someone from Banfield. I called their ***** number and it just has a voice recording and hangs up. I tried having them send me a message through text but I just get a text that Im in the queue. I need to cancel an Optimum Wellness Plan.

  Business Response

  Date: 01/05/2023

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns.  Our client care teams emailed ******************** on January 4th with details on cancellation of the wellness plan.   We can arrange an associate to reach out in addition to this email.
  Please let us know if she would like us to arrange a call.  

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just adopted a kitten and needed to get him a health certificate for travel and a rabbies vaccine.I am traveling back home to ******* soon and needed to get documents for my kitten so he can travel with **** called banfield pet hospital and they said that they would do the health certificate. They asked me how old my kitten was and i told them and they said that it was not a problem and said that we could proceed. I called another time just to be safe and make sure that everything was going to plan. They asked me again about my kittens age and i told them and they said that he could also get a rabbies vaccine.I called a third time because i wanted everything to workout and asked them again and they said that they were getting my kitten a health certificate and a rabbies shot. I was assured after the calls that everything was going to workout.I recently received my kitten and my appointment was yesterday. I went there and they asked me where i was travellling to. I said lebanon. They said that they couldnt find the requirements for lebanon online so they had to call the embassy. They tried calling but not one answered so they said that they could not proceed with the health certificate because they needed an answer from lebanon.I asked if we could still get the microship or the rabbies shot and they say yes. They took my kitten away and came back out five minutes later saying that the vet did not want to proceed with the shots because my kitten is too young. So all in all i could not get anything done even though they kept assuring me over the phone that they could do all of it knowing my kittens age.So now, i need to travel home next week but i do not have the paperwork necessary for my kitten for travel. I called many other vets but they are all booked out for the rest of the year and that it is too last second.Because of Banfields incompetence i have no place to go to get my kittens paperwork to travel and i need to leave home in a few days. If i cant get my kittens paperwork done i will not be able to take him with me and will have to return him from where adopted him from. If only Banfield hostpital knew what they were talking about on the phone i would have called someplace else at the time and gotten another appointment and none of this would be happening right now.

  Business Response

  Date: 01/16/2023

  While we appreciate every opportunity to review, discuss and address our clientsconcerns, the discussion of a patients care is best done directly with the client. We have escalated this concern to the Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days to discuss your concerns and your desired resolution.

• Initial Complaint

  Date:12/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog to this location to treat an ear infection back in June/July of 2022. After the visit the ***************** plan was presented to me as a good option for my dog. The plan is $57.57 every month and was communicated to me as an insurance plan to cover any health visits my dog would need in the future. Not even 6 months have gone by and my dog's ear infection has come back and when I called Banfield they communicated that the treatment of the ear infection would be an out of pocket expense which the estimates were around $200. I communicated that I thought the *************** plan would cover these expenses which Banfield informed it would not. I have not taken my dog back to this location and I have not used any services from Banfield. When I asked to cancel the monthly payments, they informed me I would be liable for the full year balance of ~$400.00. I informed the representative that I will not pay for services that weren't rendered and which I didn't agree to - additionally their 'plan' offerings are misleading as to what it would cover. I want my money back for the '***************' plan, I did not use these services, the marketing of this plan is incredibly misleading.I've contacted the company at:****************************************************** **************

  Business Response

  Date: 12/30/2022

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences, and we appreciate the opportunity to respond to concerns.  I have attached the *** agreement signed on July 19, 2022.
  
  Explanation of *** and terms:
  Optimum Wellness Plans (***s) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy,wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention, professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply. The *** package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet Hospital. Clients can elect to spread the cost of the *** over a year with monthly payments or they can choose to pay up front for the entire annual cost of the ***.
  
  Cancellation within 4 business days:
  A client can cancel an *** at any time, but if cancelled within four business days of enrollment, the membership fee and other fees paid are refundable minus the undiscounted retail value of services and discounts used under the ***. 
  
  Cancellation after 4 business days:
  A client can cancel an *** at any time but if cancelled four or more business days after the effective date, Banfield is entitled to recover the lesser of (1) retail value of services and discounts used under the *** minus the monthly payments made or (2) remaining monthly payments due under the term of the ***. 
  
  On-hold for failed payment:
  If a client fails to pay a monthly installment by its due date, Banfield may suspend plan services until client pays all amounts due.  Once the overdue balance is paid in full the plan is reactivated and the services will become available.
  
  Cancelled to Collections:
  If a client fails to pay a monthly installment by its due date, Banfield may suspend plan services until client pays all amounts due.  However, if a wellness plan in on hold for past due payments for 120 days or more, Banfield has the right to cancel the *** and collect all remaining monthly installments.Should the plan be cancelled, the remaining unpaid monthly payments may be sent to a third-party collection agency, in which case collection fees be also be applied to the balance owed.
  
  In the current year plan, ************** received services and discounts from the *** in the amount of $649.40.   The invoices which show the discounts are attached.  As of this date, ************** has paid $345.42 in monthly payments towards those services.  In order to cancel the wellness plan, a payment of $345.42 would be required.   As a client service gesture, we are willing to waive 2 monthly payment which will reduce the amount by $115.14
  
  In an effort to resolve this matter, Banfield now offers to accept $230.28 as full satisfaction of monies owed by ************** under the ***s.  Please let us know if ************** is willing to accept this offer.

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18656708
  
  I am rejecting this response because:

  The response is misleading. Attached are banking transactions totaling $444.84 in payments to Banfield since enrolling in the plan. Additonally, I was contact by the by the local Banfield clinic to have ***** do his regular wellness checkup which is 'included' in the plan this shows that there are in fact services given by the plan that ***** has not received. Once again, I do not want the plan, I do not want additional services. $444.84 is plenty to pay for all the services rendered to ***** to date. I will not be coming back to Banfield.

  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to refill my pet's prescription on the first of December, to which I was told that the prescription was to be filled through Chewy.com. I purchased the prescription through chewy.com only to be told that they are unable to fill the script due to an annual heartworm test that is due on 01/05. The script is for 01/01 which is prior to the annual test. The test is for heartworms, which the prescription prevents. I have been charged nearly a grand by this clinic over the past twelve months and they would not schedule a visit during an emergency at the beginning of the month and now are unwilling to sign off on a prescription while I am still a premium member.Throughout the year, they have attempted to charge me for various tests which have proved useless and unnecessary. Almost every single charge has been a scam. Upon my last visit, I trimmed my dog's nails only to be charged for them to trim his already trimmed nails. Telling me that my prescription would be filled at the beginning of this month and then redacting that statement is straightforward deceit and thus, a scam.

  Business Response

  Date: 12/30/2022

  Thank you for providing us this feedback and the opportunity to review and address these concerns. Banfield strives to partner with every client to provide quality medical care and client experiences.
  
  While we appreciate every opportunity to review,discuss and address our clients concerns, the discussion of a patients care is best done directly with the client. We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days to discuss your concerns and your desired resolution.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On November 14 I took my dog to one of the banfiel hospital in ****** ********. While I was there the front desk lady encouraged me to sign up for membership plans. She verbally explained the plan ( she made it looks good) but she did not provide me a copy of the plan. After I signed, she gave me the hard copy of the plan. I paid $133.90 that day. When I studied the plan, I did not like it and I asked them to cancel my plan. They said okay but they created a bill for me which was as much as the plan for the whole entire year($801.33) Basically they threatened me of either stay with plan or pay the bill. My dog visit was a simple visit for urine infection which is not treated well. My dog still has the problem. Before they take my dog, they didnt explain the treatment process and cost. I talked to their manager, *******, at banfield hospital in ****** ** and she said she will not change me and she will cancel my membership but a few days ago I saw a charge on my account from banfield and I found they all lied to me. They didnt cancel my membership. I call them today and they told me that I have to keep the membership or pay $801.33. I am not agree with this charge. They did not explain the charge before they worked on my dog. I dont want the plan and I already paid for my dog visit. I want them to cancel my membership and remove the balance from my account.

  Business Response

  Date: 12/28/2022

  We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days in order to discuss your concerns and your desired resolution.

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18645924
  
  I am rejecting this response because: one of their team member just called me but didnt solve the problem. She said they will call me back. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/16/2023

  Our records indicate that there have been many conversations since November 2022 regarding this pet, the recommended care and the **** At no point did the hospital leader indicate that the *** would be cancelled at no cost. 

  Optimum Wellness Plans (****) are customized packages of pet care services. Designed to provide annual preventive care to help keep pets healthy, wellness plans include nose-to-tail exams, vaccines, early screening diagnostics, parasite control and prevention,professional dental care, 24/7 access to Vet Chat on-demand support on the Banfield app and more. Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions; however, discounts would apply. The *** package of preventive care services is designed to be delivered over the course of a year and at any Banfield Pet Hospital. Clients can elect to spread the cost of the *** over a year with monthly payments or they can choose to pay up front for the entire annual cost of the **** Per the terms of the agreement, a client can cancel an *** at any time but if cancelled four or more business days after the effective date, Banfield is entitled to recover the lesser of (1) retail value of services and discounts used under the *** minus the monthly payments made or (2) remaining monthly payments due under the term of the **** In this case, **** received services and discounts from the *** in the amount of $814.86 and a total of $119.90 (2 monthly payments of $59.95) have been into the **** The balance owed is $599.50, the remaining payments.

  Customer Answer

  Date: 01/24/2023

   
  Complaint: 18645924
  
  I am rejecting this response because:
  
  They never discussed the charges before performing any exam on my pet. It is my right to choose if I want to proceed to have those exams on my pet or it is out of ability to pay. I didnt know that will be the cost. They made up this bill after I told them I wanted to cancel my plan. I didnt take my dog for any examinations, I just took my dog for a urinate infection. I did not ask for any other services and Im not sure if they did any other services since they just made up that bill to force me to keep the plan. They told me specifically either keep the plan or pay this bill. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/31/2023

  We have provided the requested breakdown, however the local hospital leaders have discussed the concerns and have cancelled the *** at no cost as a client service gesture.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ************************* to Banfield Easton location Dec. 18th to have her Euth. since I could see she was suffering. The vet *************************** that saw her before euth. told me it was aspiration pneumonia not her heart. They sold me antibiotics $166.68 and I took her home not convinced that's what was wrong with her. She got worse over the next 2 days so I tried calling 12-20-22 to speak with a vet. They kept putting me on hold and no one came back until finally the ** said leave a message and someone will call you back within an hour. After not speaking with anyone I called back when she was having more trouble breathing and finally spoke with vet. He said to bring her in so they could recheck the problem. After checking in at desk we had to hang out in lobby a long time with ****** being painful. I understand they were busy, but my dog had been suffering and wasn't able to lay down or sit due to it making it harder for her to breathe. Finally, they put us in a room and vet came in later to look at her. He said they needed to take x-ray which should have been done Sunday. He was going to have another vet look at her also when they did x-ray. When he came back to let me know the findings it was a mass in abdomen and internal bleeding. Obviously, he had misdiagnosed her on the first visit; it wasn't pneumonia. He said euth. was needed so they prepped her for that while the person that goes over euth. info came to speak with me. They had my dog listed as a ********* someone else's phone numbers and wrong address. I only have one phone # and have had the same one for 35 years. They work for a vet office and should know the difference between ************************* and ********. She quoted me a cost of $92 which I later found out wasn't correct when I contacted the cremation facility. I was told the cremation facility would contact me which was wrong since I had to call to discuss the arrangements. When I called the vet office on Thursday to see if my pet had been picked up, yet they didn't know. The person on phone told me I had already pd for cremation cost but since I didn't receive an invoice, I had no way to be sure. I called cremation place and was told they had ****** and I hadn't pd yet so I gave them my cc info. I donated the clavamox drugsto shelter since I couldn't get a refund and Banfield is not allowed to take drugs in as a donation. My dog was made to suffer longer than necessary due to the wrong diagnosis and I had to spend extra money. The receptiondesk did not take care of my phone calls so I couldn't get my dog seen right away.

  Business Response

  Date: 12/28/2022

  While we appreciate every opportunity to review,discuss and address our clients concerns, the discussion of a patients care is best done directly with the client. We have escalated this concern to the local Hospital and Field Leaders to follow up with you. We have instructed them to do so within 3-5 business days to discuss your concerns and your desired resolution.

  Customer Answer

  Date: 12/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to cancel my services with Banfield Pet Hospital and they didn't do it. they are continuing to take money out of my account. *** reached out to them and i keep ******* the run around im too to call different people and no one is helping me

  Business Response

  Date: 12/27/2022

  ************** spoke with a representative on 12-27-22 and the *** for Tippy was cancelled at no cost.

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a puppy insurance and after that they gave my baby puppy boretella tooo early caused him to get respiratory issues than that office cancelled my appointment when he needed to be seen because of an emergency Went to another hospital they was good until I was asking for corporate number for a friend. Then when I asked a question about my dog they would put me at the bottom of the list to be seen waited over 2 hours and other dogs was in and out. And I asked them to look at his ears they said it was good. After receiving my payment that month they canceled my contract. And that caused me to go to another vet and yes my puppy had 2 ear infections ??They hurt my puppy 2x by malpractice and my friend dog they gave medication that killed him and cremated him and didnt return his ashes ( this is why they canceled my contract they didnt want people to hear me asking for corporate for my friend) I emailed several times and no response Just want my money back Since I had to use another vet the same month. They took my money for their plan I cant use because of them!

  Business Response

  Date: 12/27/2022

  Banfield Pet Hospital? prides itself on providing excellent client service and quality medical care for Pets.  One of the most important criteria for the delivery of veterinary medical care at Banfield is a polite, effective, comfortable, and *********** for communication with our clients.  Additionally, shared confidence between client and doctor is an essential component of an effective veterinary-client-patient relationship.  
  
  As such, and given the recent communications and interactions with **************, Banfield decided to end the working relationship with ***************