Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the Clover system through Riverside for a few years now but in the last year I have been discovering issues that they have made difficult or impossible to resolve. Several months ago I called Riversides customer service to address a problem I was having. During the conversation, the *** mentioned that I had 3 clover devices. I have only ever had 1 clover device. Lo and behold, Riverside was charging me for 3 devices at $15 a month. It appeared that when I had a device ***laced, they continued to charge me for the old one that I had returned. I spent an hour talking to 2 different ***s to get a refund request submitted. After a few weeks, I received an email saying that they refunded me for one month! I called again and spent an hour on the phone explaining that there were multiple months involved and went through the process again. Again, they refunded me for only one month. Now I am dealing with the discovery that they have been charging me $189 three times a month. This has been going on for over a year. They have taken over $4,600 in the past year for what is basically a $500 machine! I do not have any additional software than what was free with the device. I called on 2/4/25 to inquire about the charges. They gave me a convoluted word salad excuse and said I need to send them screenshots of my bank records showing the charges. This is obvious stall tactics to see if I will give up. They cant look up what they charged me? I work very hard for my money and to have it just arbitrarily taken out of my bank account is infuriating! It's always been difficult to get them to be transparent about their pricing and now I know why.

  Business Response

  Date: 02/18/2025

  Good Morning, 

  Thank you for contacting Riverside Payments! 

  We appreciate and value your business, it is shown that you have been customer for over 5 years! 

  ********************** is more than happy to submit a reimbursement for the wireless device charge you have referenced, this was an error with the *** hardware. This credit will be issued back to your business promptly!

  6 days ago, you called into our support team referencing a charge received 3 times a month. Our support agent requested documentation from your business, please send this over as soon as possible so we may have this addressed.

  The reporting system available to our support agents shows the automatic billing in place, if there is an error we request you provide representation of what you are seeing on your end to build clarity and reach a solution.

  Please give us a call if you would like to discuss this further, we look forward to speaking with you! 

  Sincerely, 

  Riverside Payments

   

   

  Customer Answer

  Date: 02/27/2025

  I reject this response because what Riverside is asking me to provide is going to take me more than the one week alloted to complete. I am in the process of going through five years of bank accounts to provide the documentation they are requesting. I will be contacting them soon with my documentation.

  Customer Answer

  Date: 03/10/2025

  On 3/3/25 I contacted Riverside Payments to get clarification on what they wanted and what email address to send the info. They said they could only refund charges going back three months! I have unauthorized charges going back more than two years. For now, I emailed the documents requested going back three months to Riverside Payments on 3/3/25. I have not received a response from them at this time.

  Business Response

  Date: 03/13/2025

  Thank you for sending this information over! 

  This will be reviewed and a team member will be reaching back out to you with confirmation! 

  Sincerely, 

  Riverside Payments

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 22936878
  
  I am rejecting this response because: As of today 3/20/25 Riverside Payments has not contacted me regarding this issue.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/31/2025

  Good Morning *******, 

  Thank you for your follow up! To confirm, Riverside Payments management spoke with you on March 20th at 3:31pm. We would love the opportunity to save you money and continue to process your electronic Payments. Our team member went over pricing and our meet or beat offer, which you declined. 

  Please give our team a call back as soon as you have the opportunity to discuss the cancellation process. 

  Thank you, 

  Riverside Payments

   

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a salesperson from *************************** come into my store and set me up with this processing equipment that was supposed to work exactly like the equipment I already have and save me lots of money. It didn't work exactly as the equipment as I had, nor did it meet any of the specific requirements I told them about. They also don't tell you on signing up that you're signing a non-cancellable lease and repeatedly tell you there's nothing you can do to get out of it. To any businesses who have fallen for this scam: Your fastest way out is to hold/refund all transactions through your bank and call the leasing company(s) to file a dispute and send your equipment back. The company who sold you the equipment will never listen to your request. I thought I was done dealing with this absolute nightmare. This has been haunting me for over 3 months now, even though we knew the equipment wouldn't work for us from day one and we have not had even a single payment processed through this company. Unfortunately, though, I just got ANOTHER TWO charges on my account that I did not agree to so now I have to go back to my bank AGAIN to get these disputed. I have literally not gotten any use out of any equipment or processed any transactions, and they think they are entitled to ANOTHER $3000+ dollars of my money, for what, exactly? The way this company treats their customers is unbelievable. They are literally begging all of their unhappy customers to come here and write a 2000 word essay of why no one should ever work with them.

  Business Response

  Date: 02/10/2025

  Good Morning! 

  Thank you for contacting Riverside Payments. Your business is not signed through Riverside, but through ***************************. With your agreement being signed with ***************************, we would like to take a moment to explain the relationship between Riverside Payments and ***************************. ***************************, is the company that handles all sales and servicing on your account. ********************** provides us with the ability to access rates and governs best practices to ensure that all activity is aligned with the requirements **** and MasterCard put out for the industry. 
  Riverside has sent your information over to Evergreen Payment Solutions, they should be contacting you. 

  Please let us know if you have any further questions, 

  Riverside Payments
  
  

• Initial Complaint

  Date:02/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Riverside for many years. I have been trying for three months to cancel our service with them. When you need to cancel, be aware that there is no way to call and speak to the department that can help you. **************** can only pass your desire on to a department that does not take incoming calls. You just have to wait for them to call you back. In the meantime, your monthly charges continue, and they indicated that they will not go back to the date I originally requested cancellation. The charges will continue until they call me back to process my cancellation request. It has been 3 months now and I am still paying for a service I do not need and am not using. I have called multiple times. I have asked for my request to be escalated. I have asked for and spoked to managers. They are kind, but ultimately cannot help. And so still I wait, with growing frustration each time my bank account shows another charge from Riverside Payments.Our business has three merchant accounts with **********************. I requested cancellation in November 2024. We are charged monthly equipment fees, and monthly merchant service fees for all three accounts. We sold our practice and the new owner has their own merchant service so we do not need these services for any of our locations.

  Business Response

  Date: 02/10/2025

  Good Morning *****, 

  Thank you for making contact with Riverside Payments! 

  After a long business relationship, we regret to hear you are wishing to terminate your account. 

  The notes show that you have sold your business, we do have options to help get the accounts transferred into the new business ownership to avoid any costs to you! 

  We are happy to have credits issued for charges in the interim & have escalated your account with management to make contact with you. 

  Sincerely, 

  Riverside Payments

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22916031
  
  I am rejecting this response because: I have requested repeatedly to cancel our services. I do not wish to transfer, as the company who purchased us already has these services. Your services are simply no longer necessary, and we AGAIN ask you to process our cancellation request. I respectfully request that you refund all charges and fees from the date I first requested cancellation (November 2024). 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/24/2025

  Good Morning ***** ******,

   

  Thank you for your follow through, we have confirmed that your agreements have been closed with Riverside Payments! 

  We have also confirmed your concerns have been addressed with management and we have solutions for your questions.

  Please give us a call if you have any questions, 

  Riverside Payments

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your swift response to my complaint with the BBB, and for resolving all my concerns.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a sole proprietor dog boarding business. I have done business with Riverside since June 2010, my merchant services contract was expired 4/2024. I requested a termination of my account. ********************** has continued to take a minimum of ***** from my bank account each month for a statement fee. I have called several times, each person states that there are no notes on my account regarding my cancelation or my complaint about the continued charges. I have gotten no return phone calls until Janurary 29, 2025, after I had to have my bank block Riverside payments from taking any more money from my account. I have attempted to return the call two different times since the 29th and have been met with total disregard and told I need to be patient while my account is reviewed by the merchant satisfaction team! I think I have been more then patient for the past *************************************************************************** since May, 2024. My last contact with them was today, 2/7/25. I also received another statement today, billing me 25 for a statement fee and 35 for an ACH payment rejection fee. This is the worst merchant services company I have ever delt with.

  Business Response

  Date: 02/10/2025

  Good Morning ****, 

  Thank you for contacting Riverside Payments!

  We do not have record of your request to cancel back in April of 2024, we do have record of your call into our service department on January 30th, 2025.

  After over ten years of business with Riverside, we regret to hear you are wishing to terminate services! 

  With an open merchant account, there is billing in place on a monthly basis. Riverside Payments has escalated your call to management to get into contact with you and have these charges stopped. 

  We value and appreciate your business, 

  Riverside Payments

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22915482
  
  I am rejecting this response because:
  I do not want my charges JUST stopped!  I want ALL charges refunded!  The incompetency of their staff to follow through with my request, 10 months ago, should not be my financial responsibility!  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/20/2025

  Good Morning, 

   

  Your merchant agreement has been closed and there will be no further charges deducted from your bank account. There was also a refund issued on February 11th, please review your records. 

  Please give us a call if you have any questions, 

  Riverside Payments 

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a small bar located in a small city, we had a Bartender that got a job with Riverside payments and quickly came to us to start processing with Riverside payments. We had the discussions signed up on 3/21/24, signed the contracts, and were to be on a cash discount program and have payment terminals. It took six months for processing to begin, we received a congratulations youve officially been processing with us for 90 days on 12/13/24. Our bank account reflects ********************** to the amount $2123.98 for the months May, June, July, and August. When I called for a refund in July I was told I would receive it, we also have several emails from ****** ******* apologizing for how long it was taking to support this. No refund has happened. We also agreed to an equipment service fee of $39 a month for the equipment that has never been used. That $39 amount increased to $138.95 for the month of August, September, October, November, went up to $237.95 for December, then back down to $138.95 for January and February. Speaking to a customer service representative today she was not sure why that charge was changed, but speculated it could be that the *** was out of compliance, yeah, we never received a notice of this. So that is $795.05 that was charged to us fraudulently on top of the amount listed above. After several months of phone calls and things not working out,I called in December to cancel this contract. I was told it would take 30 days to get a call from the cancellation department. I had to call back after 30 days, that worker was extremely rude and did not help. I was sent to a lady named ***** ********* After this. She informed me yesterday I-have two avenues pay out of the contract or start using their services, she refused the refund. We still arent using the terminals, Our system is all messed up, and I cannot get through to any supervisors and I cannot get any help. This company is fraudulently charging us and refusing to let us out of a contract.

  Business Response

  Date: 02/05/2025

  Good Morning ***** *****,

  Thank you for contacting Riverside Payments!

  When signing for your agreement in April 2024, there is an auto billing system in place as soon as your account is initiated. We are happy to have the credits issued back to your business for charges April - August of 2024 since your POS took longer than expected to install. 

  The charges you are referring to from your merchant account are due to PCI non compliance, this is a questionnaire that is mandated by the card brands to report your compliance. This is not a new standard of Riverside, in fact a standard of all merchant service providers. 

  Before you compliance scan / assessment is due, there is a letter placed in the mail to notify you that you must become compliant before the fees are charged. Since your business was not in compliance, those penalties are valid. 

  Riverside has escalated your account further to ensure that you receive a phone call to discuss your concerns. 

  Thank you for your business, 

  Riverside Payments

   

  Customer Answer

  Date: 02/18/2025

  Good afternoon, I missed my response window to my complaint with a Better Business Bureau about Riverside payments. I was waiting to see a refund reflected in my account that I was told would arrive. Please see the attached emails with the woman that I  Spoke to that offered the amount of the refund that we were going to see, and then you can see me asking for a refund and her following up saying because we are not processing with them anymore that we have not received our refund. 
  
  This behavior is why I opened a complaint in the first place. She said that there was no reason we should not have our money refunded because we should not have been charged for services that were not rendered and that we would be getting that refund within 2 to 4 business days. this company continues to hold peoples money hostage trying to force them into services with them, and also, she stated our system would be fixed, I would be getting instruction on how to get our processing in compliance, and that we would be getting a call to get our handheld items working. None of those items have happened, I would like this complaint reopened and followed up with.
  

  
  

  Business Response

  Date: 02/24/2025

  Thank you for making contact with Riverside *****! 

  To confirm, the refunds were offered in act of good faith for your continued processing through Riverside Payments. Since your business has switched providers and actively seeking to terminate your agreement, those fees could not be credited back to your business. We are happy to process a credit to your business should you stay and fulfil your agreement. If you choose to cancel services, you are responsible for the penalties within the agreement. 

  Please give us a call if you choose to resume your account with **********************, we would love the opportunity to show you a savings! 

  Sincerely, 

  Riverside Payments

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22897262
  
  I am rejecting this response because:
  I was told by upper management that whether we continue or not, that these funds were charged when no service was provided wrongfully and were owed money back. These are recorded calls. We were not processing and this company charged us anyway. They are now keeping money charged fraudulently to try and get us stuck in a contract they havent fulfilled. Why does this business continue to get to do this with no repercussion??!!! Its outrageous to me. They owe us money, they wont give it to us because we took our services elsewhere. Its not written in the contract that we can be charged for no services. This is stealing! This place has over 150 complaints, when do they get shut down ?! 
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 02/28/2025

  Attached I have an email dated 3/21/24 showing that we had begun our services with Riverside and a statement saying if there were any charges prior to install wed be refunded. Next youll see a text from **** dated 12/13/24 congratulating us on processing for 90 days, meaning processing began on 9/13/24. Next youll see a bank statement with charges for processing for May June July August for the following amount ******, 434.44x3 totaling $2123.98 charged to our account for processing when we still were not installed with Riverside. Next youll see an email from a *** at Riverside stating the above amount is the refund we were to expect yet have never received because the old system we used took processing back over. The contract at no point says they can charge us and not refund money for services never rendered which references back to the first email. 

  Business Response

  Date: 03/12/2025

  Good Morning Wacey, 

  Thank you for sending this information. 

  Your business has requested to terminate services, Riverside Payments has explained that with cancellation of the agreements the offer for refund has been denied. The credits will not be issued should you choose to exit your agreement to process for the 36 month term outlined in your merchant agreement. 

  Should you choose to resume processing, Riverside Payments will issue you a refund for charges before your system had installed services. 

   

  Sincerely,

  Riverside Payments

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22897262
  
  I am rejecting this response because:
  Trying to go through the BBB is a complete waste of time, speaks loudly Riverside isnt even accredited. You stole from us, you did not fulfill the contract, and being the crooked company you are (as evidenced by complaint after complaint from the BBB to ****** to Reddit) you are attempting to bully us into your contract. Our next contact will be from an attorney, well be taking you to court for our funds and have the evidence to support our claim. Goodbye for now. 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman walked into our business on October 19th and gave us a false proposal made us believe it they told us we would give you free equipment and the best rates just to make us sign papers once we sign the papers the next day we found out that they made us sign a lease a contract for I believe 4 years, which they did not mention that at all in the proposal and lied. Since then we refused to use the equipment and we have not used their equipment at all. We haven't even touched it and they charged us over $2,000 without our consent took advantage of us. I do not want to do any business with this company. I just want to get out and they would not let me get out until I pay a couple thousand dollars for no reason these scammed and I'm looking for help and I would never recommend this company to anybody else

  Business Response

  Date: 02/04/2025

  Good Morning Abdul, 

  We have confirmed that your account has been signed with PB payments, not Riverside Payments. With your agreement being signed with PB Payments, we would like to take a moment to explain the relationship between Riverside Payments and PB Payments. PB Payments, is the company that handles all sales and servicing on your account. ********************** provides them with the ability to access rates and governs best practices to ensure that all activity is aligned with the requirements **** and ********** put out for the industry. 
  We have extended your concerns to PB payment, please reach out directly to them for assistance. 

  Sincerely, 

  Riverside Payments
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, their representative came to my store told me he will make me save money in a credit card fees..So i asked for a quote , so everything was looking good and it seems like I'm gonna save money, but after we did everything I switched to this company they charge me three times double the amount we agreed ****** I start texting and calling the representative number, but no response, then I start calling the company number first couple times nobody answered Then, when they answer me, I spoke to one of them they was saying, like they can't even figure out who taking the money from my bankaccount because there was like three different companies taking money out of my account.

  Business Response

  Date: 02/04/2025

  Good Morning ********, 

  Thank you for contacting Riverside Payments! We have confirmed your account is not signed through Riverside, but through Clear Choice Payments. With your agreement being signed with Clear Choice Payments, we would like to take a moment to explain the relationship between Riverside Payments and Clear Choice Payments. Clear Choice Payments is the company that handles all sales and servicing on your account. ********************** provides them with the ability to access rates and governs best practices to ensure that all activity is aligned with the requirements **** and ********** put out for the industry. 
  Riverside has reached out to Clear Choice Payments confirming your concerns and they will be reaching out to you shortly. Please give them a call directly if you wish to speak with them further. 

  Sincerely, 

  Riverside Payments

   

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August of 2024 we began using a merchant services company called Riverside Payments located in ************. Beginning in November of 2024 they began to withdraw $189.00 about once a week totalling over $1500.00 so far. I've emailed the customer services department for clarification of the charges as they do not show up on any monthly statements provided by Riverside Payments. So far they have responded via phone only. I've spoken to three different people that have verbally told me they are issuing a refund. I was told charges were stopped as of Jan. 10th 2025 (my first phone call to them). On Jan. 13th 2025 another deduction occurred. I wish I could better descirbe what these fees are for, but without Riverside Payments putting it in writting I cannot provide that information. What I got out of my phone call on Jan. 10th 2025 with a Riverside Payments customer service representative was that these are automatically happening when credit card companies can't process transaction fees. However, my monthly statements from Riverside Payments clearly shows credit card processing and merchant services fees. It does not indicate the multiple $189.00 charges I've received monthly since November 2024. The customer service representative said it shouldn't be happening but some times does so they would be issuing a refund. I emailed the customer service representatives on Jan. ********* asking for details in writing including a date the refund should be issued, statements for the transactions as well as a statement detailing a refund. After reading many lenghty complaints online from other small businesses this seems like something that will not simply end without legal action. I have already started working with my lawyer on what can be done. Based on the many terrible reviews and BBB complaints filed for very similar issues to mine and my companies, I believe Riverside Payment will continue to scam their customers. I truly regret doing any business with this company.

  Business Response

  Date: 01/29/2025

  Good Afternoon *****, 

   

  Thank you for reaching out to Riverside Payments! We have confirmed that the refund was issued as of January 23rd, 2025 to your DDA. The fees billed to your DDA are for dues and assessments tied to the card brands and are a part of your merchant agreement, since your pricing is on "pass through pricing," any fees associated with the card brands accepted at your business are passed to your business. 

  We value and appreciate your business, please give us a call if you have any questions!

  Sincerely, 

  Riverside Payments

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22858924
  
  I am rejecting this response because: Riverside Payments has not refunded my entire amount due. The $1134.00 was for six $189.00 withrawals taken out in the months of November and December 2024. Two more $189.00 withdrawals occured in the month of January 2025. I'm still owed $378.00. I am also owed a detailed explaination and statements for each withdrawal and statements explaining each refund. Your explaination does not provide information as to why Riverside Payments took money out of my busienss bank account without a statement or receipt of explaination. I receive my monthly statements (albeit very late) from Priority Payments which I can access through Riverside Payments portal showing Transaction Fees, Card Network Fees, Other Processing Fees. The total on each of these monthly statements matches withdrawals from my bank account. However, the $189.00 withdrawal which this complaint is based on has no statements or receipt of explaination. In fact, I had to call Riverside Payments to clarify what these transactions were for in the first place. During that phone call I was told these withdrawals were done in error and that I am owed a refund. Which makes me wonder how long Riverside Payments would have continued to withdrawal money from my account at will before I said something. I am owed the rest of my money and statements regarding each withrawal of $189.00 and statements for each refund.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/05/2025

  Good Morning *****, 

  Thank you for getting back into contact with us! 

  The refund of $1134 was in act of good faith to your business, the $189 charges are valid dues and assessments charged by the card brands. Riverside will not be issuing additional credits on this, we have updated your account so there will be no future $189 withdrawals. Please review your Merchant Receipt, this is included in your paperwork and lists all the terms and regulations within your agreement.. Because your agreement is set up on pass through pricing, any fees the card brands assess are due from your business. 

  Please give our service department a call if you wish to discuss this further, 

  Riverside Payments. 

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22858924
  
  I am rejecting this response because Riverside Payments has not provided any detailed statements regarding the multiple $189.00 charges. Monthly statements from Priority Payments (located through Riverside Payments portal) does not show the $189.00 multiple montly charges. Further, Riverside Payments withdrew $189.00, twice in the month of January, after a discussion with their customer services department regarding the bad faith charges and has yet to issue a refund for those charges.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This joke of a company sends sales **** in to completely lie to your face and have you sign paperwork for **************** "free equipment", and much more. My business was suppose to be saving money not getting charged 300% more!!! I was paying about $1200 per month is processing fees and owned my own credit card terminal outright with NO issues. When this company that goes by multiple names such as "Riverside payments INC" or "Clear choice payments LLC" sends in a sales *** promising 20-30% savings on my current processing.. a brand new credit card machine FOR FREE, along with a welcome package of gifts. Sales *** explained there was no contracts or obligations if I did not see any savings ... I DID NOT SEE ANY SAVINGS When you try to reach out to someone within this phony company they don't even answer the phone. Half the time The phone calls get sent to VOICEMAIL. Wow, I am just beyond words for the financial hardships this company has put me through in only ONE single month of processing with them. Thousands of dollars taken from my bank account with little to no explanation WHY. I was not aware of the BBB until recently, but I wish i have. There is countless reviews and complaints against this vulture of a company literally lying to business owners face's and stealing money from people left and right. Why may this company finally return my emails and phone calls ?? because, I have sent all companies involved in this scheme certified letters if my cancellation of their services. I have also sent back their equipment with tracking and signature requirements. NOW, they are harassing me daily with phone calls, emails, and calls from BLOCKED/ NO CALLER ID PHONE NUMBERS. Now I was left with no choice but to come here for help. TERMINATE & CLOSE OUT MY MERCHANT ACCOUNT AND LEAVE ME ALONE RIVERSIDE.

  Business Response

  Date: 01/27/2025

  Thank you for getting into contact with Riverside Payments. 

  We value and appreciate your time, after reviewing your information Riverside has confirmed that your agreement is signed with Clear Choice Payments. 

  Please get into contact with Clear Choice Payments, Riverside has sent your concerns to their team so they may reach back out to you as well. 

  Sincerely, 

  Riverside Payments

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have uploaded a detailed description of my complaint.

  Business Response

  Date: 01/27/2025

  Good Afternoon *******,

  Thank you for contacting Riverside Payments! 

  We appreciate your feedback and follow through. We are excited to report that you have worked with our customer service team as recent as December 3rd where we have addressed your rate concerns. 

  Over the past several years, your business has called in requesting refunds on annual fees as well as non compliance fees attached to PCI compliance. Riverside has offered a refund in act of good faith to keep your business processing payments with us and to show gratitude for your loyalty.

  Our standard policy on contacting our merchants is by call, text and email. This is the way that we ensure the quickest and most efficient form to contact you and address your questions in a timely manner. 

  If you wish to cancel services, please call into our support team so we may address your request as quickly as possible. 

  We have escalated your concerns further, please give us a call directly! 

  Sincerely, 

  Riverside Payments

  Customer Answer

  Date: 02/07/2025

  Please accept this as formal notification that this matter has been resolved by the parties Riverside Payments and CEO *************  We have come to a reasonable conclusion to this matter.
  
  Thank you for your assistance in this matter and we would respectfully request that this matter be closed.
  
  Please let me know if I need to take any further action to conclude this matter.
   
  Kind regards,
   
  
  ***** *******