Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against ZoomInfo for their unethical and aggressive business practices. We were sold a product that did not work as it was promised and now the company is pressuring us to pay for a service that we don't want and didn't receive value from.During our initial interactions with the company, they claimed that they could create a buyer intent for a number of verticals that we had requested over several zoom calls. The sales person was rude and unprofessional, but we overlooked this in hopes of receiving a quality product.Unfortunately, the product did not work as promised. Despite being assured that any vertical could be customized to our liking, it simply did not function. We tried reaching out to the sales associates but received no help or resolution.Due to this, we decided to cancel the service and made it clear to the sales team that we felt misled and didn't want to continue. However, for months, we have been harassed and threatened with legal action by ZoomInfo.Their behavior has been appalling, and it is evident that management is only looking out for their bottom line and does not care about their offering or product. The sales team is motivated only by numbers and not by value creation.We request the BBB to investigate this matter and take appropriate action against ZoomInfo for their unethical practices.Thank you for your attention to this matter.Sincerely,Present Group LLC

  Business Response

  Date: 09/21/2023

  Hi *****,

   

  I see there are some unresolved issues with your ZoomInfo account. I'd love to connect to discuss. Do you have any upcoming availability for a meeting? 

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************************************************** I asked for my business profile to be removed. The company doesn't even use zoominfo but somehow my info is showing on zoominfo I asked for it to be removed and opt out but no reply

  Business Response

  Date: 04/10/2023

  We've sent this request to our priority team for removal. You can check on the status of your ticket by reaching out to **************************************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19903410
  
  I am rejecting this response because:  they said the same thing before and still haven't removed the information off their site, it's why I contacted BBB.  The information is still showing on their site 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/27/2023

  Hi ***** - according to our records, this was followed up on and completed over email on Thursday, April 20th. Please let us know if you require additional assistance.

  Customer Answer

  Date: 04/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident of ********** and I am exercising my right to privacy per CPPA. I am asking zoominfo to remove my personal information.The URL: ************************************************************* And ****************************************************** The information on their site is false, misleading and deceptive - in addition based on this data the company is financially benefiting from false, misleading information is a violation of my privacy and defamation of my name. I am asking that my profile and all subsequent personal data be removed. Thank you, *******************

  Business Response

  Date: 04/10/2023

  We will prioritize removal of this information right away - you can check up on the status of your request by reaching out to **************************************

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19882343
  
  I am rejecting this response because: information is still found online at *************************************************************

  Please confirm deletion, thank you.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/24/2023

  The profile has been removed from ZoomInfo. The team has added it to ******** removal tool in efforts to get it to stop showing up online.

  Customer Answer

  Date: 04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site has created a fake profile with my name, partial information from a previous place of employment, etc. I want this profile removed immediately for impersonating me.

  Business Response

  Date: 04/10/2023

  We have sent this request to our priority team for removal. You can always check the status of your request by reaching out to **************************************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions, I have formally requested to have ALL of my personal information removed from the Zoominfo database(s). Despite these requests (all completed using the opt-out process provided by Zoominfo) and having NEVER given my permission to use or post my personal information, I continue to regularly receive calls on my personal phone by salespeople and others who have obtained my name, business title, company, email, phone all from Zoominfo. This is unacceptable and is an outright violation of the ******** ************* Protection Act of 2023. Why you all think it is OK to continue violating the privacy of others is completely beyond me. This must stop immediately!

  Business Response

  Date: 04/10/2023

  We have sent this to our priority team to handle ASAP - in the meantime, you can check on the status of your request by emailing **************************************

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19867060

  
  
  I am rejecting this response because the issue remains unresolved. Once Zoominfo has confirmed in writing that ALL of my information has been removed, I will consider closing the complaint if acceptable.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/27/2023

  Hi **** - our team reached out to you via email on April 19th to assist directly. Please let our team know if you require any additional assistance.

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19867060
  
  I am rejecting this response because it does not resolve the issue specified in my original request. Yes, I have received emails from the company claiming that they do not have my information, however I continue to receive calls from vendors and others wanting to sell products and services. These individuals use the Zoominfo service to obtain business emails and phone numbers and I have confirmed through them that my information is STILL on the website for Zoominfo subscribers. Once I have written confirmation that my entire profile has been removed from all Zoominfo and its subsidiaries servers, I will consider the complaint resolved.
  

  Business Response

  Date: 05/03/2023

  To most effectively check in on the status of your removal and get the written confirmation requested, please email **************************************

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19867060
  
  I am rejecting this response because no one responds to the email address provided by Zoominfo. It is a black hole where reps play games with folks who request information to be deleted.
  
  

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving spam calls, spam emails, to my personal and professional emails and office number. I called back some of the spam numbers and asked where they got my information from and they said ZoomInfo. I did not sign up nor consent to have my personal and professional information sold or public distributed. I have reached out to ZoomInfo to ask to remove my profile but they require and email that matches the profile that was set up. I did not set up a profile with ZoomInfo and they have then refused to remove my personal and professional information from their website. This is causing a major inconvenience and am I afraid this can potentially hurt my character and my family personally and professionally. I am demanding for ZoomInfo to remove the profile they have created on my behalf without my authorization or consent. I expect this to be resolved immediately, as they do not respond to emails and only redirect me to their website which leads me dead ends.

  Business Response

  Date: 04/10/2023

  We have sent this information to our priority team for removal, they will get working on it ASAP. You can check on the status of your removal by emailing ***************************************

• Initial Complaint

  Date:03/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up with Zoominfo or had any communications with them. I have contacted Zoominfo at the email provided by the company, requesting they remove my name and my company's name from Zoominfo. They have taken it down and put it back up again. I am a freelance writer, under the trade name Listing Debuts. They are listing that my company is a real estate company and many other errors. I want them to take down my company's name.

  Business Response

  Date: 03/29/2023

  Thank you for sending - we've shared with our priority team and you can always check on the status by reaching out to **************************************

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19635709
  
  I am rejecting this response because:  It only says they received the complaint. No action to be taken or taken stated.
  

   

  
  Sincerely,
  
  ************************************

  Business Response

  Date: 04/19/2023

  In sending to our priority removal team, you have been automatically added for removal and action has been taken. You can always check on the status of your removal by emailing **************************************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple solicitations to my new work numbers. They all tell me they got my info with zoominfo. I filed a formal complaint and added myself to do not call. I am still getting calls. I am a protected citizen and this has bigger ramifications. Please work with zoom info to remove my contact info from their sketchy practices.

  Business Response

  Date: 03/15/2023

  We have sent this request to our priority team - you can check on the status by emailing **************************************

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out to this company to update the data they have for the business which is completely incorrect and nothing is happening. I have sent numerous emails over the course of the past few months since I am not even sure how they got that information and they are completely ignoring me.

  Business Response

  Date: 03/15/2023

  We have sent this inquiry to our priority team - you can check the status by emailing **************************************

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19563539
  
  I am rejecting this response because:
  

   

  They have been saying this to me for months.  This is a very simple change and should be taken care of immediately since I have been trying to do this for over a year now.  Or at least they need to fix their website, so i can update this info myself.

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 09/05/2023

  Hi Irvana, 

  I see your concern is unresolved. I wanted to check in and see if your request has been addressed by our team. If not, please let me know and I'll be happy to prioritize it for you. 

  Thank you!

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 4 I was contacted by a client stating that he was listed on Zoominfo.com as an employee of our company, ************** **** We never provided this company any information about us or our employees. In reviewing our profile on their website, they had just found random information about us from over the years and pieced it together, and while they redacted part of our emails to make it seem one could access the information if they purchased their service, they didn't have accurate information.Our client is the president of his own company and was upset he was listed as an employee of ours on the site. They also had about 20 others we had worked with but were never employees. After a few weeks of emails (they do not have a phone contact), they eventually removed the people who are not employees from our company profile. They said I could do it if I signed in, but to do some I needed to provide additional information, which I can only assume they would use to populate our profile on their site.March 1, I received the following email:Hi ********,Thanks for sending that over. I can confirm ********'s information is not associated with the State Permits business profile. If he would like to have the profile removed entirely, please ask him to email us at [email protected],Tori ZoomInfo Privacy Team However, while ******** is no longer listed as a CURRENT employee of ************** he now has a profile set up showing him as a former employee. Our client simply wants to be removed from their database all together. I feel it was a sneaky way to say he was removed from our profile by creating a new profile for him and listing the information he was a former employee. This information is FALSE and I have been trying to get them to remove his name from being associated in any way with State Permits. A rep ****** was who I communicated with, but TBH I don't know if thats a real person as I saw this name in other on line complaints.

  Business Response

  Date: 03/15/2023

  We have forwarded this issue to our priority team at ***************************************