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Business Profile

Ecommerce

OfferUp, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for OfferUp, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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OfferUp, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 805 total complaints in the last 3 years.
    • 358 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was banned almost immediately after I set it up, despite going through all of the verification processes and linking my bank account, and despite not doing anything except ask sellers questions, which they are unable to see or respond to.

      Business Response

      Date: 04/20/2022

      Hello,

      My name is ******* and I handle our BBB complaints. 

      I see that we assisted you on ticket number 85361932. 

      In this ticket, we restored your account. If you have further questions please continue to work with the agent assisting you. 

      Kind regards,
       
      ******* | OfferUp. 

    • Initial Complaint

      Date:04/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A recent order from seller, EuroLuxLeather, transaction id *********, was refused back to shipper as of today, 4/11. Previously, the seller requested I message through whatsapp and asked for my number which is in violation of Offerup terms and conditions. I later learned the items purchased are not original and were reported to Offerup as such, no reply received.. The package was refused back today as stated prior, the **** tracking ID is **************************. Since the items are not authentic, as per statement made from seller after sale and not before, which were refused, I request a full refund.

      Business Response

      Date: 04/20/2022

      Hello,

      My name is ******* and I handle our BBB complaints. 

      I see that you are currently being assisted on ticket number 85275220.

      In this ticket we state that OfferUp can approve a refund request for a package that has gone more than 15 days without movement according to the **** tracking. Anytime the package is scanned again, the 15 days start over. 

      Please continue to work with our agents to resolve your issue.

      Kind regards, 

      ******* | OfferUp.

      Customer Answer

      Date: 04/20/2022

       
      Complaint: 17013395

      I am rejecting this response because: As stated in complaint, seller requested to speak via whatsapp, a third party app which is in violation of terms. Secind, the seller admitted to selling fake/counterfeit items via whatsapp. According to **** tracking, the package has been out of delivery for several days now, has not been delivered back to seller... It appears seller gave a fake return address and or the **** has lost item.. In either case, order should be refunded right away, due to seller's actions detailed.

      Sincerely,

      *************************

      Business Response

      Date: 04/29/2022

      Hello,

      My name is ******* and I handle our BBB complaints. 

      I've gone ahead and refunded you for this transaction as **** has closed their missing mail search. You should see your funds within 2-3 business days. 

      Kind regards,

      ******* | OfferUp.

    OfferUp, Inc. is NOT a BBB Accredited Business.

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