ComplaintsforValve Corporation
Current Alerts For This Business
On January 26, 2017, BBB recognized a pattern of complaints from consumers regarding service, customer service, billing, and refund issues. Complaints allege that consumers purchased a game, however it would not load, or when it did load it would not run properly.
Consumers allege when requesting a refund due to the game not running properly, they are denied a refund based on the company’s policy of the game showing that it was played over two hours. Consumers allege they did not play the game for two hours and it’s logging the time it took for the game to load, not playing time.
Consumers allege they were banned from their account for no reason. They were provided a canned response, but no detailed information why they were banned.
Consumers allege their accounts were hacked, and items in their account were stolen.
Consumers allege they received unauthorized charges for games they did not purchase.
Consumers allege when purchasing a gift card, the PIN number from the card is illegible for the gift card to be used.
Consumers allege they were promised a refund from the company, but they did not receive a refund.
Consumers allege they were double charged when purchasing a game.
Consumers allege they are scammed when trading weapons with other gamers.
Consumers further allege they purchased a game based on the features advertised, however when playing the game they found the features were not as advertised.
Consumers further allege when receiving a response from the company concerning their issues, they were given general responses or the company was unresponsive altogether.
BBB reached out to the company in an effort to address the underlying cause(s) of its pattern of complaints.
As of today, Valve Corporation has not responded to BBB.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Sunday, June 30th, I ordered a Steam Deck 64 GB from Valve/Steam. The order was confirmed and it was scheduled to be shipped to my home in **********, ** with *** confirmation number 1Z8025V00397735279. On Monday July 7th, I received a notification that my Steam Deck had been delivered. No package had been delivered to my home. I called *** who confirm that the package was actually delivered to an incorrect location and advised that I needed to contact the Seller of the product who would have to file a claim with them. I contacted Valve via their portal who advised that there is nothing that they can do, that they won't be sending a replacement or offering me a refund. It is not my fault that the product was not delivered to me. I demand either a replacement Steam deck or a refund. It is not my fault that *** delivered to the incorrect location and I should not be out the money I paid for an item that I did not receive through no fault of my own.Customer response
07/18/2024
Hello,
I wanted to let you know that the company has resolved this issue. They sent me a new item which was received yesterday with no extra charge. Please withdraw my complaint.
Thanks!
*********************************Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a former VP and been in High Tech for 30 years of my career.I am unable to login to my Steam Account on my new laptop. I have attempted *every* online avenue that Steam / Valve Corp offers for technical support. **They will tell you they have technical support people** BUT, they are not accessible if you cannot login to your account.In 2024 this is one of the simplest most basic things companies must deal with for their user base but this one does not.I want someone to contact me by calling my mobile phone and resolving this issue. My number is *************. I have spent money with this company and I cannot access the products I have purchased due to this problem.I have exhausted every form of potential help for this including installing the Steam mobile app on my phone - which I do not want. It is clear that their account has my username associated with my mobile number and my email address as I've seen when going thru their help screens.It is obscene that Valve Corp does not provide support for their customers for something this simple and basic. This company deserves to be fined for this egrigious policy failure.Initial Complaint
06/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a game from Steam called ************************ Dynasty'.The game is not good and nothing like I thought it would be.I stopped playing it well ahead of the 2 hour refund policy that steam enacts.However, even though I closed the game, the game itself never closed. In fact, it says 'stopping' but never stops. I wasn't aware of this until I saw it said I had played the game for '27' hours.Mind you, I purchased this game less than 30 hours before hand.I told this to Steam in my request for my refund.They sent an auto-replay saying I played the game for 27 hours.So, no one even reviewed my request and complaint about this game. Nor did they review my play time to see where I was playing other games on the same device during the time when this game was supposed to had stopped.I send another message to Steam requesting my refund again and stating obvious facts that prove my case.Steam owes me $10.81 for this purchase.Steam does not allow you to call them and speak to a representative.Steam does not have a away to reach a live person in chat support.So, I am filing this complaint first before I file a complaint with my bank in order to resolve this issue.Initial Complaint
06/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Today 06/28/2024 at 10:50pm.I can not log into my steam account via ****************** deck at all I have restarted my steam deck multiple times and this headache of a issue still remains.Ever since I updated my steam deck today this is a new not being able to login to steam via my steam deck has just now started.I am logged into my steam account via ****************** app, But not via steam deck.Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I thought a charge was fraud i reported it a week or so later found it wasnt had my credit card reverse steam under valve locked my account refusing to unlock because they dont see the charge back i checked with my bank multiple times it was sent valve wont do anything i gave a option remove the items in question ill take the loss unlock the account they refused and refused and refused at no loss to valve just my loss now im done i want them to refund all purchases and close my account this is just beyond patheticInitial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Dear Valve Support Team,I am writing to express my deep frustration and disappointment regarding the recent suspension of my Steam account *********************** ID: *****************, Account Name: *************. Despite my repeated efforts to resolve this issue, my account remains blocked, severely impacting my access to games and funds I have invested in over time.To provide some context, I created my Steam account while living overseas. Since then, I have returned to my home country. Unfortunately, this change in location seems to have triggered a suspicion of fraudulent activity, leading to the unjust suspension of my account.I assure you that all the information associated with my account is legitimate and accurate. I have spent a considerable amount of money on this account, purchasing numerous games and adding funds. Currently, I am unable to access these games or retrieve my funds, which is highly concerning and disappointing.I kindly request a thorough review of my account and the circumstances surrounding its suspension. I am more than willing to provide any necessary documentation or information to verify my identity and prove the legitimacy of my account details. It is crucial for me to regain access to my account and the investments I have made in it.Please treat this matter with the urgency it deserves. I am confident that a detailed investigation will confirm the authenticity of my account and resolve this issue promptly.Thank you for your attention to this matter. I look forward to your swift resolution.Sincerely,************************************* Steam ID: ***************** Account Name: ************Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Steam applied a "Joker Troll Badge" to my profile for absolutely no reason but to cause me distress and refuses to take action to remove it. I have been issuing these troll badges back indiscriminately as a show that I will do so so long as they continue to harass me with their Joker Troll Badge. They can tell me they can't do anything all they want and punish me for asking them to: "Our support staff has indicated that you've recently submitted repeated requests for issues we've already resolved to the best of our ability.You'll need to wait until July 6, 2024 @ 11:37am to submit further help requests."But there is no other support option I am able to contact to resolve this other than this support option and they flat out lied about resolving the issues when in fact they took no action. I will continue to send them complaints until this is resolved.Customer response
07/01/2024
I'd like to add to this complaint that due to having to take multiple trips to the *** I contracted COVID-19, I was nowhere else significant in the last week.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
they are refusing to refund made accident by add steam money my steam Wallet BalanceInitial Complaint
06/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My son had over $50 in STEAM gift cards. He loaded them on his STEAM account. Within days someone used his account to buy an item for $50 that is worth pennies. It was someone taking over his account. ********************** refuses to reimburse him. They are also just impossible to contact or deal with. They dont even react to the actual question. So my son had $50 stolen from him in their marketplace and they refuse to return his money.Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased "Populous: The Beginning" on June 11, 2024. On 6/19/2024 all save data was lost, and all game progress was lost. When looking at community support on Steam, this is an extremely common issue and people cannot play the game because the save data gets lost and people have to start over again and again. This is a software issue between Steam and EA games. Steam will not allow me to access customer support for this game. They also will not allow me to receive a refund since I have played the game more than two hours. This issue did not occur until after more than two hours of play. How could I predict this issue would come up and be a common problem with the game's software. Again, Steam will not address this issue, and neither will EA games. I would like a refund if they have no plans of fixing their faulty software.Steam User Information: Home > ***************************** ********************** ID: *****************
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Customer Complaints Summary
588 total complaints in the last 3 years.
254 complaints closed in the last 12 months.